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Anmeldelser av Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive

5 out of 5
Secrets Cap Cana Resort & Spa - Adults Only - All Inclusive
Boulevard Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 522 av totalt 729 anmeldelser." "
Rangering på 8 − Bra. 123 av totalt 729 anmeldelser." "
Rangering på 6 − Grei. 36 av totalt 729 anmeldelser." "
Rangering på 4 − Dårlig. 23 av totalt 729 anmeldelser." "
Rangering på 2 − Forferdelig. 25 av totalt 729 anmeldelser." "

9,6/10

Renhold

9,6/10

Personale og service

9,4/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Ricardo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buena atencion
Bodde her 2 netter i mai 2024
Svar fra Edily F. den 21. mai 2024
Estimado Ricardo, Gracias por calificarnos,Apreciamos el tiempo que ha dedicado a compartir sus impresiones personales sobre su estancia. Siempre agradecemos los comentarios, ya que nos permiten mejorar continuamente la experiencia que creamos para nuestros huéspedes.Estamos encantados de que haya disfrutado de su estancia con nosotros. Gracias por elegirnos cuando visito la zona, esperamos poder darle la bienvenida de nuevo muy pronto.Edily F.Social Media Coordinator

10/10 – Utmerket

Dominick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
amazing
Bodde her 3 netter i mai 2024
Svar fra Edily F. den 20. mai 2024
Dear DominickThank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

6/10 – Grei

Lia

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Edily F. den 14. mai 2024
Dear Lia, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Utmerket

Kirby

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was great.
Bodde her 3 netter i mai 2024
Svar fra Edily F. den 14. mai 2024
Dear Kirby,Thank you very much for rating us. Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Utmerket

Kathleen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Incredible spot. We went for an anniversary get away and it could not have been better. We should have stayed longer.
Bodde her 3 netter i mai 2024
Svar fra Edily F. den 14. mai 2024
Dear Thank you very much for rating us. Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Utmerket

Deborah

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Edily F. den 7. mai 2024
Dear Deborah, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

10/10 – Utmerket

Clara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Edily F. den 1. mai 2024
Dear Clara, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

2/10 – Forferdelig

Yancarlos de la

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very relaxing I was expecting at least some music
Bodde her 2 netter i april 2024
Svar fra Edily F. den 1. mai 2024
Dear Yancarlos, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Edily F.Social Media Coordinator

8/10 – Bra

Gregory John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Edily F. den 27. apr. 2024
Dear Gregory John, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F.Social Media Coordinator

8/10 – Bra

Vonshay og Ruskin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Edily F. den 24. apr. 2024
Dear Vonshay, Thank you for rating us.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

8/10 – Bra

Christopher og Mt Pleasant

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024
Svar fra Edily F. den 19. apr. 2024
Dear Christopher, Thank you for rating us.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Edily F.Social Media Coordinator

10/10 – Utmerket

Brandon Joel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Edily F. den 15. apr. 2024
Dear Brandon Joel, Thank you for rating us, we appreciate the time you took to leave your feedback on your recent stay at our resort. We look forward to the opportunity to serve you again in the future.Edily F. Social Media Coordinator

10/10 – Utmerket

Brian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent Property
Bodde her 6 netter i mars 2024
Svar fra Edily F. den 15. apr. 2024
DearThank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to having the opportunity to serve you again in the future.Edily F. Social Media Coordinator

10/10 – Utmerket

Aaron

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing sevice from our butler Carlos
Bodde her 3 netter i mars 2024
Svar fra Edily F. den 2. apr. 2024
Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F.Social Media Coordinator

8/10 – Bra

Daniel og Aledo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very friendly staff, some meals were great others not. I had to cancel one room the day before due to an illness however the hotel refused to refund me.
Bodde her 4 netter i mars 2024
Svar fra Edily F. den 15. apr. 2024
Dear Daniel, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We are sorry that your stay has been marred by the situations that we external, we will be sharing your comments with the corresponding department, your comments are very important to us as they allow us to find our point of improvement in order to offer and ensure a high-quality service. Thank you once again for making us your choice hotel, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Edily F. Social Media Coordinator

6/10 – Grei

Rajat og Irvine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Edily F. den 24. apr. 2024
Dear Rajat Thank you for rating us.We are delighted that you enjoyed your recent stay with us. Thank you for making us your hotel of choice when visiting the area. We look forward to welcoming you back very soon.Edily F.Social Media Coordinator

10/10 – Utmerket

Yvonne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean staff are very nice. This place is very quiet and repaxing.
Bodde her 2 netter i mars 2024
Svar fra Edily F. den 2. apr. 2024
Dear Yvonne, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 – Utmerket

Elizabeth

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The whole staff was excellent the best would go back
Bodde her 4 netter i mars 2024
Svar fra Edily F. den 2. apr. 2024
Dear Elizabeth, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F.Social Media Coordinator

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Incredible!
Bodde her 7 netter i mars 2024
Svar fra Edily F. den 2. apr. 2024
Dear Maria, Thank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 – Utmerket

Heidi Devon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wow! What a vacation. We are already excited to go back. We loved this resort! We stayed in the Preferred Club Bungalow Suite Swim Out with Pool View. This included extra perks like a private beach, pool, seated, two options for al a cart breakfast, and a bar lounge with expedited check-in/out. If you want privacy and a more elevated experience, we highly recommend this over regular suites. The beach and grounds were so clean and well maintained. The ocean was wonderful and crystal clear while the beach was exemplary. The staff were also excellent and made us feel like family. Our butler, Leonardo, was the best. He was very friendly and welcoming. He was helpful and available for all our needs, even checking in on us after our excursions. It was great having a go to person that made our stay special. Coco Chanel and Elisaul from the entertainment team were fun and friendly. Elisaul took us on a 90-minute bike tour of Cap Cana with beautiful views of the ocean. He was so friendly and greeted us all week when we saw him around the resort. Coco Chanel was the best entertainer at karaoke nights by the bar. The Rosewater team, especially Richal and Julia, treated us like friends every time we saw them (pictured along with our butler). Since our suite was right next to Rosewater, their running joke was that we were “the neighbors”. It always made us feel welcome. The bar at the private beach had delicious drinks a dinners were first class.
Svar fra Edily F. den 2. apr. 2024
Dear Heidi DevonThank you very much for your comments. It is a pleasure for us to read that you enjoyed your stay at our property.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We look forward to serving you again in the future, thank you for choosing our hotel for a pleasant vacation.Edily F. Social Media Coordinator

10/10 – Utmerket

Ryan og Weldon Spring

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was amazing!!
Bodde her 5 netter i mars 2024
Svar fra Edily F. den 28. mars 2024
Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We hope to welcome you back very soon.

10/10 – Utmerket

Julio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
me encanto
Bodde her 2 netter i mars 2024
Svar fra Edily F. den 28. mars 2024
Estimado Julio, Gracias por calificarnos, nos sentimos muy felices de que haya elegido nuestro hotel para pasar sus vacaciones soñadas, esperamos darle la bienvenida nuevamente muy pronto.

10/10 – Utmerket

Mavelenia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were very friendly at this resort.
Bodde her 3 netter i mars 2024
Svar fra Edily F. den 28. mars 2024
Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations.Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.We hope to welcome you back very soon.

8/10 – Bra

Sveta

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
it was nice
Bodde her 7 netter i februar 2024
Svar fra Edily F. den 28. mars 2024
Dear Sveta, Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations, we hope to welcome you back very soon.

10/10 – Utmerket

Richard S

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was absolutely beautiful and the staff was second to none. Great beach, beautiful pool, the rooms were spacious and clean and great food options.
Bodde her 5 netter i mars 2024
Svar fra Edily F. den 28. mars 2024
Dear Richard, Thank you for sharing with us your experience in our hotel, we are very proud to know that we were able to meet your expectations. Your enthusiasm for our staff is very much appreciated by all of us and we assure you that it will be a great source of motivation for them, so we will pass on your kind compliments.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

8/10 – Bra

Timothy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel and courteous staff. Wonderful pools and nice beach. The breakfast buffet was great, but the other meals felt subpar.
Bodde her 2 netter i mars 2024
Svar fra Edily F. den 28. mars 2024
Dear Timothy,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.We have taken notes of your comments and will be sharing them with the responsible department. Your observations are very important to us and we assure you that they will be taken into account. Thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

10/10 – Utmerket

Katherin May

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love secrets resort.. staff amazing. Philippe by far best butler at an all inclusive we have ever had and we have been to secrets cap Cana twice. We will be requesting him in the future. Only negative is we missed our first night due to the airport flight delay and they refused to refund us even though we booked an extra night.. they were by no means at max capacity so for a return customer, I would think they would want to try to treat them better and do the right thing but no. Does make me hesitant to return as loyalty is a big deal to us especially when we it was out of our control. Even if they gave us a credit we would have surely used it but they didn’t even respond or seem to care… disappointing..
Bodde her 6 netter i mars 2024
Svar fra Elizabeth H. den 13. mars 2024
Dear Katherin May Thank you for your kind rating.Your comments are very important to us, we are glad you were able to enjoy our facilities and of course we will be congratulating Philippe for collaborating with your well being during your stay with us. We regret the inconvenience occurred during your stay, we will be sharing your comments with the department responsible for the necessary actions. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H.Social Media Manager

8/10 – Bra

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hey y’all! So here’s my honest review of Secrets Cap Cana where me and my spouse vacationed March 4th-8th 2024. Upon arrival the resort is simply amazing and the grounds are well maintained. I have been to DR a few times, but the level of security on the Cap Cana side is unmatched and we definitely felt safe. We got a regular room which faced the garden side and it actually was not bad. From what I was hearing about the preferred side and the cost associated with it, it was not worth it to us because there was not much extra perks that came with it. The room smelled a little weird so would def recommend bringing your own wall plug-in or febreeze just to be safe. The best bar on the resort with the best drinks was the one in the lobby and Jerry was one of the best bartenders. Ok, this may raise a few eyebrows but the food overall was better than most resorts, but it also lacked seasoning and was bland. However, the best restaurant for us was the Hibachi/sushi and the entire staff there was amazing and the most upbeat out of all the restaurants. At the Italian and Steakhouse, men have to wear pants so bring some nice slacks (if you sit outside for Italian men don’t need pants). Just make sure you get there early. Also, if you are any type of true foodie or food critic you would appreciate the plating at this resort. Room service for breakfast was a complete flop and I recommend that you go attend actual breakfast each morning, if you want a good breakfast, but try room service.
Svar fra Elizabeth H. den 13. mars 2024
Dear Robert. Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsYour comments are very important to us, that is why we will be sharing your comments with the corresponding departments so that your observations can be taken into account.Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed your expectations in a not-too-distant future. Elizabeth HSocial Media Manager

10/10 – Utmerket

Brady Todd

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Edily F. den 28. mars 2024
Dear Brady Todd, Thank you for rating us, we are very happy that you have chosen our hotel to spend your vacations, we hope to welcome you back very soon.

8/10 – Bra

Henry og Juncos

Bodde her 3 netter i januar 2024
Svar fra Elizabeth H. den 1. feb. 2024
Dear Henry Thank you for your rating.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Elizabeth H. Social Media Manager

6/10 – Grei

Thomas

Reiste med familie
In diesem Resort wird versucht minderwertigen Service durch jede Menge Personal zu kompensieren. Qualität, Auswahl und Zubereitung der Speisen auf sehr niedrigem Niveau.
Bodde her 11 netter i desember 2023
Svar fra Elizabeth H den 8. jan. 2024
Dear Thomas, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H. Social Media Manager

2/10 – Forferdelig

Tracey Lee

Bodde her 5 netter i desember 2023
Svar fra Elizabeth H. den 23. jan. 2024
Dear Tracey.Thank you for your rating. We deeply regret that we were unable to meet your expectations of your dream vacation. We hope to have the opportunity to serve you again in the future and have the chance to exceed your expectations.Elizabeth H. Social Media Manager.

10/10 – Utmerket

john

Bodde her 6 netter i desember 2023
Svar fra Elizabeth H den 8. jan. 2024
Dear John,Thank you very much for leaving these wonderful rate of your recent stay, we are delighted that you enjoyed your stay among us. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 – Utmerket

Joseph David

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i desember 2023
Svar fra Elizabeth H den 8. jan. 2024
Dear Joseph David,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 – Utmerket

Ernest

Bodde her 7 netter i desember 2023
Svar fra Elizabeth H den 27. des. 2023
Dear Ernest,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 – Utmerket

Omar

Bodde her 2 netter i desember 2023
Svar fra Elizabeth H. den 15. jan. 2024
Dear Omar Thank you for your score. Look forward to having the opportunity to serve you again in the future. Elizabeth HSocial Media Manager.

10/10 – Utmerket

Christine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023
Svar fra Elizabeth H den 27. des. 2023
Dear Christine,Thank you for the time you spent to rate your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

6/10 – Grei

Tara

Bodde her 3 netter i desember 2023
Svar fra Elizabeth H den 8. jan. 2024
Dear Tara, Thank you for the time you spent to rate your recent stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H. Social Media Manager

2/10 – Forferdelig

Renan

Bodde her 2 netter i november 2023
Svar fra Elizabeth H den 27. des. 2023
Dear Renan, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H. Social Media Manager

2/10 – Forferdelig

Miguel

Bodde her 2 netter i november 2023
Svar fra Elizabeth H den 27. des. 2023
Dear Miguel, Thank you for the time you spent to share your personal impressions of your stay. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Elizabeth H. Social Media Manager

10/10 – Utmerket

Hugo

Bodde her 3 netter i oktober 2023
Svar fra Elizabeth H den 22. nov. 2023
Dear Hugo,Thank you for the time you spent to rate your recent stay. Guest satisfaction is our number one goal and there is nothing better than achieving that. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

8/10 – Bra

George

Reiste med familie
Property was small/compact. Live entertainment was good. Service and staff were great. The not so great was the food which tasted like frozen food heated. Seafood restaurant was the worst I can definitely cook better. Steak restaurant was the best. Great rib eye. Drinks were slow and overly sweet at pool and beach
Bodde her 6 netter i oktober 2023
Svar fra Elizabeth H den 4. nov. 2023
We sincerely appreciate the time you spent to share your comments following your visit to our hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Elizabeth H. Social Media Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
It was nice
Bodde her 3 netter i oktober 2023
Svar fra Elizabeth H den 21. okt. 2023
Thank you for the great feedback of your recent holiday experience at resort; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 – Utmerket

Derrick

Bodde her 4 netter i oktober 2023
Svar fra Elizabeth H den 9. nov. 2023
Dear Derrik, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

8/10 – Bra

Rupal R

Bodde her 5 netter i september 2023
Svar fra Elizabeth H den 9. nov. 2023
Dear Rupal, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

8/10 – Bra

Manuel

Bodde her 3 netter i september 2023
Svar fra Elizabeth H den 17. okt. 2023
First and foremost we would like to thank you for choosing our hotel for your visit to Punta Cana and for recommending us to this travel community, this is undoubtedly the best reward for us all. Guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

8/10 – Bra

Mercedes og westwood

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No me gusto la habitacion, pagamos por una Ocena view y medieron una habitacion donde el mar se veia a lo lejos, me dijeron que para ellos esa ocean view. Las habitaciones son bonitas, pero pagamos por algo diferente.
Bodde her 4 netter i oktober 2023
Svar fra Elizabeth H den 13. okt. 2023
Estimada Mercedes, Gracias por el tiempo que dedicó a compartir sus impresiones personales sobre su estancia. Tenga la seguridad de que la información que ha proporcionado se utilizará en consecuencia para mejorar las experiencias de nuestros futuros huéspedes. Esperamos poder servirle nuevamente y tener la oportunidad de superar sus expectativas en un futuro no muy lejano.Elizabeth H. Social Media Manager

10/10 – Utmerket

Briana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i september 2023
Svar fra Elizabeth H den 3. okt. 2023
Dear Briana, Thank you for the time you spent to share your feedback on your recent stay. We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager

10/10 – Utmerket

maria

Bodde her 5 netter i september 2023
Svar fra Elizabeth H den 20. okt. 2023
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Resort. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.Elizabeth H. Social Media Manager

8/10 – Bra

Jose

Bodde her 5 netter i september 2023
Svar fra Elizabeth H den 17. okt. 2023
Thank you for the great feedback of your recent holiday experience; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.We look forward to having the opportunity to serve you again in the future.Elizabeth H. Social Media Manager