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Anmeldelser av ITC Grand Goa, a Luxury Collection Resort & Spa, Goa

5 out of 5
ITC Grand Goa, a Luxury Collection Resort & Spa, Goa
Arossim Beach, Cansaulim, Goa

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 103 av totalt 161 anmeldelser." "
Rangering på 8 − Bra. 26 av totalt 161 anmeldelser." "
Rangering på 6 − Grei. 14 av totalt 161 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 161 anmeldelser." "
Rangering på 2 − Forferdelig. 12 av totalt 161 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

9,2/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Lasse

Reiste med en gruppe
Likte ikke: Renhold og personale og service
Not a five star property anymore
Totally lost it. Unprofessional staff who manage to create chaos. If there is anything to misunderstand, you can bet they do. Total chaos during meals with no control on the orders. Not a five star property anymore. Beautiful surroundings, but that’s it.
Bodde her 1 natt i januar 2020
Svar fra ITC Grand Goa Resort & Spa den 27. jan. 2020
Dear Guest, Greetings from ITC Grand Goa Resort & Spa. I sincerely thank you for your valuable feedback and rating. The rating received is indeed most concerning and without offering any excuses or justifications would like to request you to treat this as an aberration and not representative of our usual standards. We value our relationship with you and while I do understand that this would not take away from your reported experience during your recent stay here, we request you to give us an opportunity to reinstate our credibility by kindly sharing more details. No effort shall be spared to address the cause of the experience and we look forward to hearing from you at the earliest. Warm Regards, Bhagwan Balani, General Manager ITC Grand Goa Resort & Spa

8/10 – Bra

Alireza

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dyrt mat på alle restauranter i hotellet
Veldig bra hotell. Det mangler all inklusiv. Mat er dyrt i all resturant inn i hotellet. Det er dyrt å ta taxi fir å spise på andre steder. Det beste alternativ er å selge all inklusiv. Ellers blir det skyhøy dyrt å bo på dette hotellet uten måltider inkludert .
Bodde her 6 netter i november 2019
Svar fra Bhagwan Balani, General Manager den 8. des. 2019
Dear Valued Guest Greetings from ITC Grand Goa Resort & Spa! Thank you for choosing to stay with us and also for the candid feedback. We highly appreciate your views and would like to share with you that the hotel has all meals inclusive offer too. We encourage you to book the same and am sure you will find it a good value for money. With regards to the pricing we are comparable to other premium resorts in Goa however will once again review the same at this end. Do hope to welcome you back sometime soon Responsibly yours

10/10 – Utmerket

Joachim

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tolle Unterkunft!!! Alles absolut zu unserer Zufriedenheit. Sie ist wunderschön, angenehm und sehr entspannend. Und alle sind super nett. Das einzige ist, der Service ist sehr sehr langsam. Also Geduld mitbringen! Ansonsten auf jeden Fall weiter zu empfehlen!
Bodde her 13 netter i april 2024
Svar fra MK den 13. mai 2024
Dear Mr. Joachim,Namaste!Thank you so much for taking the time to share your feedback. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

6/10 – Grei

Kirshma

Bodde her 1 natt i april 2024

10/10 – Utmerket

Nikhil

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property. Great service!
Bodde her 6 netter i april 2024
Svar fra MK den 24. apr. 2024
Dear Mr. Nikhil,Namaste!We are elated to read your review as it motivates us further to strive to serve you better.Looking forward to the pleasure of your visit again soonResponsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Jagjeeth og Wirral

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This ITC grand Goa is a super resort with a serene atmosphere and excellent facilities. The rooms are high quality and sufficiently luxurious. The resort caters to all your needs and has a very good spa and reasonable gym. Surprised to also find a steam room and sauna. The outside pool was large and very well maintained. The beech was pristine and had an annexed restaurant right there. The surrounding gardens were beautifully maintained. The main buffet was very good and there were other al la carte options for variety. In all a worthy five star rating and I can’t wait to come back.
Bodde her 2 netter i april 2024
Svar fra MK den 15. apr. 2024
Dear Mr. Jagjeeth,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Joshua og Houston

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra MK den 7. feb. 2024
Dear Mr. Joshua,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Manveen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Top Notch Experience
We thoroughly enjoyed our stay at the hotel. It was perhaps one of the best experiences we have had. The hospitality and food were simply outstanding. The staff were extremely polite and understanding. We would definitely like to come back soon.
Bodde her 4 netter i januar 2024
Svar fra MK den 29. jan. 2024
Dear Mr. Manveen,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

6/10 – Grei

Darshil

Bodde her 3 netter i januar 2024
Svar fra MK den 29. jan. 2024
Dear Mr. Darshil,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

2/10 – Forferdelig

Nikhil

Svar fra MK den 7. feb. 2024
Dear Guest,Greetings from Goa.Thank you for taking out your time to rate us. I am concerned to see that you have rated your recent visit to the hotel with a low score.Request if you can please advice your Name, stay dates or contact no which will enable me to reach out to you and get more details pertaining to your experience.Looking forward to hearing from you. Best RegardsManas Krishnamoorthy - General Manager, ITC Grand Goa Resort & Spa

10/10 – Utmerket

Jean

Reiste med partner
Likte: Fasiliteter
Wonderful stay here!
Bodde her 3 netter i januar 2024
Svar fra MK den 22. jan. 2024
Dear Ms. Jean,Namaste!Thank you so much for taking the time to share your experience. We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

4/10 – Dårlig

Paul

Bodde her 5 netter i desember 2023
Svar fra MK den 22. jan. 2024
Dear Mr. Paul,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

NK

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra MK den 22. jan. 2024
Dear Guest,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 – Bra

MITAN

Bodde her 11 netter i desember 2023
Svar fra MK den 22. jan. 2024
Dear Mr. Mitan,Namaste!Thank you so much for taking the time to share your rating. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Nikesh

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
All in one resort
Great property, friendly staff super convenient with kids, kids programs help parents get some adult time. Good food and a wide variety of cuisines to try from
Bodde her 3 netter i desember 2023
Svar fra MK den 26. des. 2023
Dear Mr. Nikesh,Namaste!It is heartening to note your appreciation about the property. It’s a sense of pride to note that our associates and the efforts created a memorable experience. We will share your kind words of appreciation with the team and am sure that they will feel elated.Thank you for staying with us and look forward to your revisit.Responsibly yours,Manas Krishnamoorthy General Manager

6/10 – Grei

Seokjae

Bodde her 2 netter i desember 2023
Svar fra MK den 20. des. 2023
Dear Guest,Greetings from Goa.Thank you for taking out your time to rate us on this online platform. I am concerned to see that you have rated your recent visit to the hotel with a low score and this is very concerning.Request if you can please advice your Name, stay dates or contact no which will enable me to reach out to you and get more details pertaining to your experience.Looking forward to hearing from you. Best RegardsManas Krishnamoorthy - General Manager, ITC Grand Goa Resort & Spa

6/10 – Grei

Ruth

Reiste med en gruppe
Likte: Romkomfort
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i november 2023
Svar fra MK den 15. des. 2023
Dear Ms. Ruth,Namaste!Thank you for sharing your rating on this platform.Our ultimate endeavor is to make our guests comfortable with the best in quality and services and it is rather unfortunate that we haven't succeeded in meeting your expectations this time around. My sincere apologies for the inconvenience you have faced.I hope you give us another opportunity to welcome you for a more memorable experience at ITC Grand Goa Resort & Spa.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Shayon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a great experience
Bodde her 3 netter i november 2023
Svar fra MK den 8. des. 2023
Dear Ms. Shayon,Namaste!We are truly happy to see your review experience about your recent visit to the resort.The team looks forward to welcoming you soon.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

RAHUL

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was an excllent property with huge lawns,super restaurants,clean beach acess and courteous staff. Definately worth every penny you spend.
Bodde her 3 netter i november 2023
Svar fra MK den 5. des. 2023
Dear Mr. Rahul,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Tenaz

Bodde her 3 netter i november 2023
Svar fra MK den 23. nov. 2023
Dear Ms. Tenaz,Namaste!Thank you so much for taking the time to share your 5 star rating .We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 – Bra

Sukhdev

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
ITC Grand
Very quiet hotel. No evening entertainment.
Bodde her 3 netter i oktober 2023
Svar fra MK den 16. nov. 2023
Dear Mr. Sukhdev,Namaste!Thank you so much for taking the time to share your feedback. We look forward to turnaround your experience on your next visit with us.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 – Bra

Sun Mi

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra MK den 21. nov. 2023
Dear Guest,Namaste!Thank you so much for taking the time to share your positive rating .We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

8/10 – Bra

Avinash

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Spacious property. Very helpful staff. Limited activities for young adults. Beach is nice and very safe, although limited water sports activities. No pool side bar.
Bodde her 3 netter i oktober 2023
Svar fra MK den 30. okt. 2023
Dear Mr. Avinash,Namaste!We are elated to read your review as it motivates us further to strive to serve you better.Looking forward to the pleasure of your visit again soonResponsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Kiran

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023
Svar fra MK den 30. okt. 2023
Dear Mr. Kiran,Namaste!Thank you so much for taking the time to share your 5 star rating .We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Nitya

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We felt the property was an all in one package to relax and enjoy. - Private beach (24/7 access with security) - Beach dining - Several Pools and lagoons in the property - Dining all cuisines - Spa - vast natural garden for strolls
Bodde her 4 netter i oktober 2023
Svar fra MK den 26. okt. 2023
Dear Ms. Nitya,Namaste!We thank you for your wonderful testimony of the excellent services you received during your stay to our resort. Delighted with the fact that our warm hospitality made your stay memorable. Thank you once again for commending our staff and we look forward to welcome you again.Responsibly yours,Manas Krishnamoorthy General Manager

10/10 – Utmerket

Kamleshwar

Bodde her 4 netter i august 2023
Svar fra Amit Kumar den 28. aug. 2023
Dear Mr. Kamleshwar,Namaste!We are happy to receive your 5 star rating on this online platform.The team at ITC Grand Goa Resort & Spa looks forward to welcome you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 – Utmerket

arshaan

Bodde her 3 netter i august 2023
Svar fra Amit Kumar den 24. aug. 2023
Dear Mr. Arshaan,Namaste!Thank you so much for taking the time to share your 5 star rating.We look forward to your revisit with the assurance of the same warmth and care.Responsibly yours,Amit KumarGeneral Manager

10/10 – Utmerket

Siraj

Reiste med familie
Likte: Fasiliteter
I visited with family from USA and we like it it’s 5 out of 5 everything was so nice I recommend to all
Bodde her 4 netter i juli 2023
Svar fra Amit Kumar den 4. sep. 2023
Dear Mr. Siraj,Greetings from ITC Grand Goa Resort & Spa!Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 – Utmerket

Preethi

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Awesome property, and very friendly staff. enjoyed our stay here a lot.
Bodde her 5 netter i juni 2023
Svar fra Amit Kumar den 7. juli 2023
Dear Ms. Preethi, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar, General Manager.

8/10 – Bra

Ashwath

Bodde her 1 natt i mai 2023
Svar fra Amit Kumar den 7. juli 2023
Dear Mr. Ashwath, Namaste! Thank you so much for taking the time to share your experience. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager.

10/10 – Utmerket

Brian

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful grounds, comfortable rooms, good choice of food and the staff are without fail extremely helpful.
Bodde her 7 netter i april 2023
Svar fra Amit Kumar den 11. mai 2023
Dear Mr. Brian, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar General Manager.

10/10 – Utmerket

Akshay

Bodde her 4 netter i april 2023
Svar fra Amit Kumar den 11. mai 2023
Dear Mr. Akshay, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 – Utmerket

Masahiko

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is good. Near from Airport.
Bodde her 2 netter i april 2023
Svar fra Amit Kumar den 5. mai 2023
Dear Ms. Masahiko, Namaste! Thank you so much for taking the time to share your experience. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Thanks
We would like to take this opportunity to express our sincere gratitude and appreciation to all your team at the ITC for making our stay extremely welcoming. They have always been polite, courteous, and overwhelmingly helpful, from the gardening staff, the security team , house keeping , the guest relations teams, spa and especially all the catering and restaurant personnels . We once again thanks you all for making our stay at the ITC, a memorable one.
Bodde her 7 netter i april 2023
Svar fra Amit Kumar den 5. mai 2023
Dear Guest, Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar, General Manager.

10/10 – Utmerket

Aniketh

Bodde her 2 netter i april 2023
Svar fra Amit Kumar den 5. mai 2023
Dear Mr. Aniketh, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 – Utmerket

Jeffrey

Bodde her 4 netter i mars 2023
Svar fra Amit Kumar den 31. mars 2023
Dear Mr. Jeffrey,Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours,Amit KumarGeneral Manager

10/10 – Utmerket

Schanna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Alles war sehr gut .
Bodde her 6 netter i mars 2023
Svar fra Amit Kumar den 31. mars 2023
Dear Mr. Schanna,Namaste! Thank you for your kind words of appreciation from your last visit experience at our resort. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours,Amit KumarGeneral Manager

10/10 – Utmerket

Kishor

Bodde her 3 netter i januar 2023
Svar fra Amit Kumar den 31. jan. 2023
Dear Mr. Kishor, Namaste! Thank you for rating us over this online platform. We look forward to welcoming you back to ITC Grand Goa soon. Best Regards, Amit Kumar General Manager

10/10 – Utmerket

Jennie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful, easy to relax in, very helpful and pleasant staff
Bodde her 3 netter i desember 2022
Svar fra AK den 30. jan. 2023
Dear Jennie, Namaste! Thank you for your kind words of appreciation from your last visit experience at our hotel. We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon. Responsibly yours, Amit Kumar General Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great property & wedding celebrations
ITC Grand is a great property with very good service, food and access to a beautiful, clean and safe beach. That said, it looks like like host wedding every single day during the wedding season, so be prepare for it (happy and sometimes noise guests, music when you want to relax or sleep,..). The staff make everything possible to reduce the inconvenience, but sometimes it is inevitable
Bodde her 2 netter i november 2022
Svar fra Amit Kumar den 30. jan. 2023
Dear Valued Guest, Namaste! Thank you so much for taking the time to share your experience. I have personally shared your feedback regarding noise from the ongoing event with the concerned managers to ensure we mend the gaps. Looking forward to the pleasure of your visit again soon. Responsibly yours, Amit Kumar, General Manager

8/10 – Bra

Giridhar

Svar fra Amit Kumar den 3. mars 2023
Dear Mr. Giridhar,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit Kumar General Manager

10/10 – Utmerket

Sriram og Chesterfield

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was A1. Especially loved the private beach and the restaurants . We triedthe Goan menu for dinner and loved the food (Goan rice with prawn curry and shrimp curry). Buffet breakfast spread was superb.
Bodde her 1 natt i oktober 2022
Svar fra Amit Kumar den 30. jan. 2023
Dear Mr. Sriram,Namaste!Thank you for your kind words of appreciation from your last visit experience at our resort.We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours,Amit KumarGeneral Manager

10/10 – Utmerket

Rohit

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2022
Svar fra Amit Kumar den 1. okt. 2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

8/10 – Bra

Shobna

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great property
The property is fabulous but the house keeping mas really sad. The room did not have bathrobs and me had to ask for them. Every day cleaning of the room was not done till very late in the afternoon and there would always be some thing missing . We had to call them for evening service every evening. After-we Complained action was taken and on the last evening the room was done as it should have been since the beginning.
Bodde her 3 netter i september 2022
Svar fra Amit Kumar den 20. sep. 2022
Dear Valued Guest,Namaste!Thank you so much for taking the time to share your experience I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Looking forward to the pleasure of your visit again soonResponsibly yours, Amit KumarGeneral Manager

10/10 – Utmerket

LAURA

Forretningsreisende, Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
BEST SERVICES
Bodde her 2 netter i september 2022
Svar fra Amit Kumar den 20. sep. 2022
Dear Valued Guest,Namaste!Thank you for your kind words of appreciation from your last visit experience at our hotel.We all at ITC Grand Goa Resort & Spa look forward to another opportunity of welcoming you soon.Responsibly yours, Amit KumarGeneral Manager

10/10 – Utmerket

padam

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2022
Svar fra Amit Kumar den 6. sep. 2022
Dear Valued Guest, Namaste! Thank you so much for taking the time to share your experience We look forward to your revisit with the assurance of the same warmth and care. Responsibly yours, Amit Kumar General Manager

2/10 – Forferdelig

Nishant

Bodde her 4 netter i august 2022
Svar fra Amit Kumar den 6. sep. 2022
Dear Valued Guest, Namaste! Thank you for reaching out to us. I am very sorry to learn of your experience at ITC Grand Goa. The entire team at ITC Grand Goa joins me in extending our sincere and profound apologies for the inconvenience caused during your last visit. I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Amit Kumar General Manager

2/10 – Forferdelig

Rakesh

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
The check in staff is either stretched or disengaged. There is a sense of drift with things taking an eternity to happen. Inconsistent service standards from as simple as a hot or miss welcome drink to the time taken for check-in. For a luxury property leaves a lot to be desired. Would not recommend it.
Bodde her 1 natt i august 2022
Svar fra Amit Kumar den 6. sep. 2022
Dear Valued Guest, Namaste! Thank you for reaching out to us. I am very sorry to learn of your experience at ITC Grand Goa. The entire team at ITC Grand Goa joins me in extending our sincere and profound apologies for the inconvenience caused during your last visit. I have personally shared your feedback with the concerned managers to ensure we mend the gaps. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Amit Kumar General Manager

10/10 – Utmerket

Adam

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2022
Svar fra Amit Kumar den 13. sep. 2022
Dear Valued Guest,Thank you for rating us over this online platform.We look forward to welcoming you back to ITC Grand Goa soon.Best Regards,Amit KumarGeneral Manager

10/10 – Utmerket

Tushar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing property set right next to Arossim beach, where you can relax as well as try water sports, with not much crowd around. Buffet spread is huge, and you can try from local Goan, to Indian & Asian food in all meals. The resort also has multiple pools, game room, and lush green lawns leading to the beach. There are buggy services to take you to the beach as well, although they may not be available 24 x 7. The check-in experience was a bit underwhelming. We arrived early, and had to ask for some water/drinks after an hour while the room was being prepared. Was given the room another half hour later when I myself enquired about the status again. Also, no walkthrough of the property & amenities. That being said, the stay was awesome and more than compensated for the check-in!
Bodde her 4 netter i april 2022
Svar fra Amit Kumar den 13. sep. 2022
Dear Valued Guest,Namaste!Thank you for sharing your stay experience. It is a pleasure to know that you had a memorable stay with us. We all look forward to welcoming you again soon Responsibly yours,Amit KumarGeneral Manager