Hoteller i Canóvanas

«Excellent room with a balcony overlooking the pool, clean and very well equipped»

«We had a wonderful stay at the Hyatt Grand Reserve Puerto Rico. The resort is beautiful, well maintained, and offers a relaxing luxury atmosphere. The staff was friendly and attentive throughout our visit, and a special thank you to Laura at the front desk for her exceptional service and warm hospitality. She made us feel welcome from the moment we arrived. Overall, a great experience, and we look forward to returning in the future.»

«Do the nature tour and ride the bikes all around the property.»

«The shower was not clean, had sand it’s rusty tiles are broken around the outside of the shower , mirror is all stain up. The hall way did not have a curtain . Kitchen only 1 small pot, and had ants. The AC is horrible it was very HOT. The out side hot tub was not working at , I paid a lot for this place that it’s not worth it. This place needs a remodel and the outside painted. All Staff were so helpful and so nice .»

«Muy bien!»

«Great place to stay!»

«Very nice»

«Excelente»

«This place was amazing. Everything about the hospitality to the view of the place was beautiful. It was so private and quiet. I will definitely recommend to anyone who’s coming to San Juan for the first time.»

«No vallan lejos el servicio pésimo y la administración es una mal influencia para el turismo en puesto rico»

«No water for over 12 hours and the beach is located across the highway you will have to go up stairs and cross the bridge not how it was showed on the website:»

«Beautiful property- 2 suggestions- more sit down breakfast options- didn’t open till 11 am. Only 1/3 hot tubs fully working. Pools amazing, water park - very fun ( can not bring drinks or food in, but you can buy food and drinks inside water park). Did not visit spa, private island was a nice way to spend an afternoon.»

«Very disappointed by this hotel. Do not understand how it could get so many good reviews. The room was old, smelled old, the bathroom door was crumbling, the whole atmosphere was desolated. The staff used incredibly much time on the check-in.»

«Is ok»

«Beautiful Resort Nice room with a beautiful ocean view 3-4 Outdoor pools Swim up pool (Bar closes early @ 5pm or 6pm Restaurants were clean and all the food items we ordered were good Excellent drinks Beach has plenty of chairs and beds Various water excursions- on beach property super convenient Local stores is 8-9 minute walk»

«J’ai séjourné 4 nuits La 2 e journée la chambre n’avait pas été faite J’ai texté l’employé car il n’y a jamais personne à la réception. J’ai demandé de faire la chambre.Le lendemain la 3 e journée la chambre n’a pas été faite Je suis allé a la reception me plaindre car enfin un être humain. La préposée a écris une note dans son ordi.La 4 e journée même situation et je me suis encore plaint.Dans tout mon séjour ils n’ont jamais nettoyé ma chambre , pas de serviette propre. En plus pas d’eau ...

«Room semi clean stuff was very helpful drinks were good tv didn’t work for Netflix and other streaming platforms»