Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 349 av totalt 1000 anmeldelser." "
10 – Utmerket
349
Rangering på 8 − Bra. 325 av totalt 1000 anmeldelser." "
8 – Bra
325
Rangering på 6 − Grei. 147 av totalt 1000 anmeldelser." "
6 – Grei
147
Rangering på 4 − Dårlig. 84 av totalt 1000 anmeldelser." "
4 – Dårlig
84
Rangering på 2 − Forferdelig. 95 av totalt 1000 anmeldelser." "
2 – Forferdelig
95
8,0/10
Renhold
8,0/10
Personale og service
8,0/10
Fasiliteter
7,6/10
Overnattingsstedets bygg og tilstand
8,6/10
Miljøvennlige løsninger
Anmeldelser
4/10 – Dårlig
Stian
27. feb. 2020
Stian
Bodde her 5 netter i februar 2020
8/10 – Bra
Torstein Tvedt
21. feb. 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Great one night stay - the pool area is wonderful and we ended up paying the extra for breakfast buffet, and it was well worth it!
Torstein Tvedt
Bodde her 1 natt i februar 2020
Svar fra Gabriel Torre, Hotel Manager. den 24. feb. 2020
Dear Torstein,
Thank you for taking the time to share your great comments.
We are pleased to read that you enjoyed your stay with us and the service that you received. Thank you for choosing us as hosts to your vacation. We look forward to welcome you back.
Kind regards,
10/10 – Utmerket
Christian
18. mars 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell med fin beliggenhet. Fantastisk frokost og basseng.
Christian
Bodde her 2 netter i mars 2019
Svar fra Hector Perales. den 22. mars 2019
Kjære Christian,
Takk for at du tok deg tid til å dele dine gode kommentarer.
Vi er glade for å lese at du likte oppholdet hos oss og tjenesten du mottok. Takk for at du valgte oss som vertskap for ferien. Vi ser frem til å ønske deg velkommen tilbake.
Vennlig hilsen,
4/10 – Dårlig
Helene
6. feb. 2019
Likte ikke: Renhold og personale og service
When we got to the room late at night the hotel had overbooked, so they had no room for us. They moved us to another hotel. We had to pay the transfer there. We checked in at the Cancún oasis lite. Toilet was not working, staines on the sheets etc.
Helene
Bodde her 1 natt i februar 2019
8/10 – Bra
Kjersti
30. des. 2018
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint hotell i byen
Kjersti
Bodde her 1 natt i desember 2018
Svar fra Hector Perales. den 21. jan. 2019
Kjære Kjersti,
Takk for at du tok deg tid til å dele dine gode kommentarer.
Vi er glade for å lese at du likte oppholdet hos oss og tjenesten du mottok. Takk for at du valgte oss som vertskap for ferien. Vi ser frem til å ønske deg velkommen tilbake.
Vennlig hilsen,
10/10 – Utmerket
Lorena
25. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I will return next year
Lorena
Bodde her 3 netter i mars 2024
4/10 – Dårlig
Mercy
7. mai 2024
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The building is very old and shouldn’t be used for accommodation until after renovation. Although the staff were very nice and helpful as they provided me with a small cooler to preserve my food as I have allergies and can mostly eat food from home. They also gave me a microwave as the rooms doesn’t come with any fridge or microwave which is really nice and that why I am giving them a two star. I was totally disappointed about the lack of maintenance as I paid too much was expecting to get a decent accommodation. Bathroom was very nasty and horrible as the shower curtain were very dirty and very disgusting. Also keep in mind that there is no bath tub here. Air bnb would have been lot cheaper and way better than what they offered at this hotel. Definitely not coming back here. No thanks
Mercy
Bodde her 8 netter i april 2024
Svar fra Alfredo García den 8. mai 2024
Dear Mercy,Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations, particularly regarding the condition of our facilities. We understand that the maintenance and cleanliness issues you encountered, such as the state of the bathroom and the lack of a bathtub, significantly impacted your experience. We are, however, grateful to hear that our staff was able to assist you by providing a small cooler and a microwave to accommodate your dietary needs. We strive to offer helpful solutions wherever possible, and it's reassuring to know that these measures were appreciated.We take your comments seriously as they are crucial for us to address these issues promptly. Please rest assured that we are looking into the concerns you've raised to improve our accommodations.Thank you once again for your feedback. We regret that we did not meet your expectations this time, and we understand your decision.
10/10 – Utmerket
Ariela
4. mai 2024
Ariela
Bodde her 1 natt i mai 2024
Svar fra Alfredo García den 6. mai 2024
Dear Ariela,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.
10/10 – Utmerket
Alfredo
3. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buena atención y buenas instalaciones
Alfredo
Bodde her 1 natt i mai 2024
Svar fra Alfredo García den 6. mai 2024
Estimado Alfredo,Muchas gracias por compartir con nosotros comentarios tan alentadores y positivos sobre nuestro hotel.Nos complace saber que ha disfrutado del ambiente de nuestro resort; así como, de la atención de nuestro personal, que trabaja para ofrecerle un excelente servicio y hacerle sentir como en casa. Esperamos que nos brinde el honor de servirle nuevamente.
10/10 – Utmerket
Zacnicte
Forretningsreisende
1. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buen servicio, cómodo, bien ubicado, el personal muy amable, en especial las chicas de recepción mu.amabserviciales,
Zacnicte
Bodde her 1 natt i april 2024
Svar fra Alfredo García den 2. mai 2024
Estimada Zacnicte,En primer lugar, queremos agradecerle por elegirnos como anfitriones de su estadía aquí en Cancún. Nos alegra mucho saber que ha disfrutado de su estancia con nosotros, destacando la amabilidad y el servicio de nuestro personal, especialmente el de las chicas en recepción. Nos esforzamos por ofrecer un ambiente cómodo y un servicio excepcional, y es gratificante recibir comentarios positivos como el suyo. Esperamos tener el placer de recibirlo nuevamente muy pronto. Gracias por compartir su experiencia.
8/10 – Bra
Beatriz
23. apr. 2024
Likte: Renhold og personale og service
Beatriz
Bodde her 1 natt i april 2024
Svar fra Alfredo García den 24. apr. 2024
Estimada Beatriz,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
10/10 – Utmerket
Charlene
14. apr. 2024
Charlene
Bodde her 3 netter i april 2024
Svar fra Alfredo García den 6. mai 2024
Dear Charlene,Thank you very much for taking the time to share a score of our establishment, for us, it is very important to know the opinion of our guests.
8/10 – Bra
Elissa
9. apr. 2024
Elissa
Bodde her 1 natt i april 2024
Svar fra Alfredo García den 29. apr. 2024
Dear Elissa,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.
6/10 – Grei
Kamee
7. apr. 2024
Likte: Personale og service
Kamee
Bodde her 1 natt i mars 2024
Svar fra Alfredo García den 10. apr. 2024
Dear Kamee,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,
10/10 – Utmerket
aamr
Reiste med partner
25. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Un des meilleur hotel que jai resider
Tres bien pour le prix
aamr
Bodde her 1 natt i mars 2024
Svar fra Alfredo García den 25. mars 2024
Cher Aamr, Nous sommes heureux de savoir que votre récent séjour chez nous a répondu à vos attentes.Nous sommes heureux de savoir que vous avez passé un bon séjour et que vous avez apprécié les installations et les équipements que nous offrons à chacun de nos clients.Nous nous réjouissons d'avoir l'honneur de vous servir à nouveau.Cordialement,
8/10 – Bra
Rosalva Puente
22. mars 2024
Rosalva Puente
Bodde her 1 natt i mars 2024
Svar fra Alfredo García den 11. apr. 2024
Estimada Rosalva,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
10/10 – Utmerket
Salvatore
19. mars 2024
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Buena
Salvatore
Bodde her 1 natt i mars 2024
Svar fra Alfredo García den 20. mars 2024
Estimado Salvatore, Nos alegra saber que su estancia le motivó a compartir su experiencia sobre sus recientes vacaciones en nuestro hotel.Estamos encantados de que haya vivido una buena experiencia con nosotros y que haya podido disfrutar de nuestros restaurantes, así como, instalaciones en general y el servicio por parte de nuestro equipo de trabajo.Esperamos que nos brinde el honor de servirle nuevamente.Saludos cordiales,
10/10 – Utmerket
Salvatore
Reiste med familie
18. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buena
Salvatore
Bodde her 1 natt i mars 2024
Svar fra Alfredo García den 19. mars 2024
Estimado Salvatore,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
10/10 – Utmerket
Erick
Reiste med partner
13. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy buen hotel para pasarla con tu familia u amigos
Erick
Bodde her 1 natt i mars 2024
Svar fra Alfredo García den 13. mars 2024
Estimado Erick, Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Esperamos tener el honor de recibirle nuevamente en su próxima visita a Cancún. Saludos cordiales,
8/10 – Bra
Linfeng
4. mars 2024
Likte: Renhold, personale og service og fasiliteter
Old in the room
Linfeng
Bodde her 1 natt i mars 2024
Svar fra Alfredo García den 4. mars 2024
Dear Linfeng,Thank you very much for taking the time to share a review of our hotel, it is very important for us to know the opinion of our guests.We look forward to receiving you again on your next visit to Cancun.Best regards,
10/10 – Utmerket
Svetlana
Reiste med partner
1. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I am the return customer, it means that the place fits my needs and expectations. I'd like to praise the people who work there, thanks for your service!
Svetlana
Bodde her 9 netter i februar 2024
Svar fra Alfredo García den 4. mars 2024
Dear Svetlana, It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.We are completely honored to make every visit so enjoyable, after reading your detailed review it is a pleasure to know that we are still meeting your expectations, that you enjoyed our dining options, facilities, and especially our excellent service by the team.It was a pleasure to have you as our guest and we hope you can visit us again soon.Kind regards,
10/10 – Utmerket
aamr
22. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
aamr
Bodde her 1 natt i februar 2024
Svar fra Alfredo García den 23. feb. 2024
Dear guest,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,
2/10 – Forferdelig
Peter
Reiste med en gruppe
21. feb. 2024
Likte: Renhold og fasiliteter
Likte ikke: Personale og service
The check in process took 40 minutes
Peter
Bodde her 1 natt i februar 2024
Svar fra Alfredo García den 22. feb. 2024
Dear Peter, Firstly, please allow us to thank you for your preference for our hotel.Regarding your comments about the waiting time at check in, we offer an apology, we are working on making improvements to our hotel and reducing waiting times.We look forward to welcoming you once again.Kind regards,
8/10 – Bra
shanice
5. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
shanice
Bodde her 2 netter i februar 2024
Svar fra Alfredo García den 6. feb. 2024
Dear Shanice,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,
6/10 – Grei
David
Reiste med partner
24. jan. 2024
Likte: Personale og service
Likte ikke: Fasiliteter
Poor water pressure. Inconsistent availability of hot water and wifi. Unfunctional gym equipment. Nice and calm pool area. Staff are mostly very nice. Area is not pretty but there are many convenient stores restaurants and grocery stores nearby. Property needs a face lift but I would still come back.
David
Bodde her 9 netter i januar 2024
Svar fra Alfredo García. den 29. jan. 2024
Dear David, First and foremost, we would like to thank you for choosing us as hosts for your stay here in Cancún. We're glad to hear that you enjoyed the nice and calm pool area, and that our staff contributed to a positive experience during your stay. However, we sincerely apologize for the issues you encountered with the water pressure, inconsistent availability of hot water and wifi, and the unfunctional gym equipment.Rest assured, we are actively working to address these concerns to ensure a more comfortable and seamless experience for our guests in the future.We look forward to welcoming you once again.Kind regards,
8/10 – Bra
Mahmoud
20. jan. 2024
Mahmoud
Bodde her 1 natt i januar 2024
Svar fra Alfredo García den 13. feb. 2024
Dear Mahmoud,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,
6/10 – Grei
MARIA DEL CARMEN
Reiste med familie og små barn
2. jan. 2024
Su internet en habitaciones es inexistente, el restaurante tiene pocas mesas disponibles para el servicio de desayuno, tienes que hacer fila y esperar de 30-40mins para que te asignen una mesa.
MARIA DEL CARMEN
Bodde her 2 netter i desember 2023
Svar fra Alfredo García den 1. feb. 2024
Estimada Maria, De antemano muchas gracias por su preferencia y por compartir su experiencia con nosotros sobre sus recientes vacaciones en nuestro resort.Todos sus comentarios son muy importantes ya que nos ayudan a mejorar en ciertas áreas que encontró detalles como los tiempos de espera en restaurantes y el Wifi, sus comentarios serán compartidos con los encargados de los departamentos correspondientes para poder trabajar en nuevos procesos y así mejorar la experiencia de nuestros huéspedes.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para disfrutar de los cambios que estamos implementando.Saludos cordiales,
2/10 – Forferdelig
Maryna
31. des. 2023
Likte ikke: Renhold, personale og service og fasiliteter
It's the worst hotel I've been to in Cancun. There is a big problem with WiFi there, be ready for not having internet in your room. The coffee machine was broken. Every time wgen i asked to replace it, tge sraff promised to do it within 10 minutes but it took all day to get it replaced.
Maryna
Bodde her 3 netter i desember 2023
Svar fra al den 2. jan. 2024
Dear Maryna, Firstly, please allow us to thank you for your preference for our hotel.We offer our sincere apologies for the inconveniences that you had with the Wifi and the coffee mamchine, our stall is alreday working on the situation to fix it as soon as possible and privede a better service.We hope to have the opportunity of welcoming you back in the future to enjoy the changes we are implementing.Kind regards,
2/10 – Forferdelig
Christine
Reiste med en gruppe
27. des. 2023
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No wifi available and would not provide an extra blanket
Christine
Bodde her 3 netter i desember 2023
Svar fra Alfredo García den 28. des. 2023
Dear Christine, Firstly, please allow us to thank you for your preference for our hotel.We regret that the Wifi service didn't work properly, our team is working to fix the service as soon as possible in order to avoid complaints.We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,
10/10 – Utmerket
Dan
27. des. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dan
Bodde her 1 natt i desember 2023
Svar fra Alfredo García den 27. des. 2023
Dear Dan,Thank you very much for taking the time to share a score of our establishment, for us it is very important to know the opinion of our guests.Best regards,
10/10 – Utmerket
Luisa Fernanda
22. des. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Está excelente el lugar solo que el horario de la alberca es muy corto
Luisa Fernanda
Bodde her 3 netter i desember 2023
Svar fra Alfredo García den 27. des. 2023
Estimada Luisa Fernanda, Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro hotel.Agradecemos sus amables comentarios, nos complace saber que ha tenido una agradable estadía en nuestra propiedad, en cuanto a sus comentarios sobre el horario de la piscina, los tomaremos en cuenta y estaremos trabajando en darle el mejor servicio.Esperamos recibirle nuevamente.Saludos cordiales,
2/10 – Forferdelig
Kishore
3. des. 2023
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Its cold water...heater wasnt working. Elevator was super narrow and it was forever wait.
No dining. You got to wait forever.
Internet was super slow.
I would never recommend.
Kishore
Bodde her 1 natt i desember 2023
Svar fra Alfredo García den 7. des. 2023
Dear Kishore,Firstly, please allow us to thank you for your preference for our hotel.We regret to hear about the issues you faced with the water temperature and the malfunctioning heater, as well as the prolonged wait times for the elevator. We understand the importance of these amenities for a comfortable stay and are disappointed that we fell short of your expectations in these areas. Your feedback is invaluable to us, and we will address these concerns with our respective teams to make necessary improvements promptly.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,
10/10 – Utmerket
Manuel
Reiste med en gruppe
27. aug. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfecta para lo básico
Manuel
Bodde her 2 netter i august 2023
Svar fra Alfredo García den 28. aug. 2023
Estimado Manuel, Muchas gracias por sus amables comentariosNos complace saber que ha disfrutado de la estadía y todas las amenidades que ofrecemos a todos nuestros huéspedes.Esperamos que nos brinde el honor de servirle nuevamente.Saludos cordiales,
10/10 – Utmerket
Maria del Consuelo
Forretningsreisende
18. aug. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Accesible para todo
Maria del Consuelo
Bodde her 2 netter i august 2023
Svar fra Alfre den 18. aug. 2023
Estimada María, Nos alegra saber que su estancia le motivó a compartir su experiencia sobre sus recientes vacaciones en nuestro hotel.Estamos contentos en que nos comparta sus comentarios respecto a su reciente visita y que la ubicación haya sido de su agrado y poder visitar la ciudad de Cancún.Esperamos que nos brinde el honor de servirle nuevamente.Saludos cordiales,
10/10 – Utmerket
Verifisert reisende
14. aug. 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Verifisert reisende
Bodde her 1 natt i august 2023
Svar fra Alfredo García den 15. aug. 2023
Estimado Jesus,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
6/10 – Grei
Cristian
10. aug. 2023
Cristian
Bodde her 1 natt i august 2023
Svar fra Alfredo García den 1. sep. 2023
Estimado Cristian,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
10/10 – Utmerket
Rosario
Reiste med familie og små barn
30. juli 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
La propiedad es excelente, en buenas condiciones y sobre todo la atención fue bastante buena.
Rosario
Svar fra Alfredo García den 31. juli 2023
Estimada Rosario, Gracias por elegir nuestro hotel para disfrutar de sus vacaciones en Cancún .Nos complace saber que pudo disfrutar de todas las instalaciones y amenidades que ofrecemos a nuestros huéspedes, así como saber que el servicio que recibió por parte de nuestros colaboradores han hecho una muy buena experiencia de sus vacaciones.Una vez más, gracias por su preferencia y esperamos que nos elija la próxima vez que visite Cancún.Cordialmente,
10/10 – Utmerket
Roxanna
Reiste med partner
25. juli 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location and service!
Roxanna
Bodde her 1 natt i juli 2023
Svar fra Alfredo García den 25. juli 2023
Dear Roxana, It gives us great pleasure to know that you enjoyed your stay with us.We are glad to know that you enjoyed the location of our facilities, which are centrally located in the beautiful downtown.We hope to have the honor of welcoming you once again in the future.Sincerely,
10/10 – Utmerket
Amani
16. juli 2023
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Amazing but the security front door who welcoming guests are terrible
Amani
Bodde her 7 netter i juli 2023
Svar fra Alfredo García den 17. juli 2023
Dear Amani, Thank you very much for taking the time to share a review of our hotel.We appreciate your kind comments about your recent stay and you enjoyed our property. Regarding your comments about the security we will take them in account to improve our service.We look forward to receiving you again on your next visit to Cancun.Best regards,
2/10 – Forferdelig
Gal
Reiste med familie
7. juli 2023
Staff was very rude and not helpful, room without towels!!
Gal
Bodde her 1 natt i juli 2023
Svar fra A den 10. juli 2023
Dear Gal, We take this important means to thank you for choosing our hotel. We are sorry that this visit did not meet your expectations, we are always working to provide you with a better service, we will take your comments into account in order to improve and avoid future complaints.We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Kind regards,
8/10 – Bra
IRWIN JORGE
4. juli 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
IRWIN JORGE
Bodde her 1 natt i juli 2023
Svar fra Alfredo García den 4. juli 2023
Estimado Irwin,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
6/10 – Grei
ramsses
4. juli 2023
ramsses
Bodde her 5 netter i juni 2023
Svar fra Alfredo García den 5. juli 2023
Estimado Ramsses,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
8/10 – Bra
Luis og Buena Park
3. juli 2023
Likte: Renhold og personale og service
The area is under remodelation the time of our stay, and make it difficult to find the place.
Other thatn that everything was OK.
Luis
Bodde her 1 natt i juli 2023
Svar fra Alfredo García den 10. juli 2023
Dear Luis, We would like to thank you for sharing your comments with us and with all the team.Thank you for let us know your experience in our property, we regret the inconveniences that you had during your stay, althought, our team is working to keep the facilities in good condition.We look forward to welcoming you once again.Kind regards,
8/10 – Bra
Nadia
Reiste med familie
2. juli 2023
Likte: Overnattingsstedets bygg og tilstand
Todo muy bien calidad precio, el buffet es bueno, la atención en el restaurante es muy buena, solo que de tres días dos me dejaron sin toallas de baño.
Nadia
Bodde her 3 netter i juni 2023
Svar fra Alfredo García den 3. juli 2023
Estimada Nadia, Muchas gracias por tomarse el tiempo de compartir comentarios sobre nuestro resort.Nos complace saber que disfrutó del variado desayuno y el servicio que recibió por parte de nuestros colaboradores en el restaurante.Esperamos tener el honor de recibirle nuevamente en su próxima visita a Cancún.Saludos cordiales,
2/10 – Forferdelig
Selina
Reiste med partner
29. juni 2023
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No cold water so the showers were to hot to shower in… was dirty.. staff was rude,
Money went missing, didn’t have towels in our room to begin with and when we asked they never brought for the pool even . And was freezing asked for extra blankets never brought any
Selina
Bodde her 3 netter i juni 2023
Svar fra Alfredo García den 30. juni 2023
Dear Selina, Firstly, please allow us to thank you for your preference for our hotel.We apologize for the situation, since it is not the type of service that we are used to providing, we have shared your comments with the corresponding departments in order to implement the necessary changes to provide a better service.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,
4/10 – Dårlig
Lynn
Reiste med familie
24. juni 2023
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The electiricity went off several times. Elevators were not working for most of a day and walking up to the 7th floor in the very hot stair wells was very uncomfortable.
There is a problem with some kind of virus or bacteria which caused almost all of our very large group to have gastrointestinal illness. This lasted days and meant people could not participate in activities or enjoy their time.
Lynn
Bodde her 2 netter i juni 2023
Svar fra Alfredo García den 26. juni 2023
Dear Lynn, Firstly, please allow us to thank you for your preference for our hotel.We offer you an apology for the inconveniences that happened with the electricity and elevators, our team is always working to solve the situations as soon as possible. On the other hand, it is important to mention that our hotel is audited and certified by an English company that measures and ensures the high quality and hygiene of our ingredients; in addition, a monthly sampling of laboratory tests is performed.We hope you can allow us to welcome you once again in the future to change your perception of us.Kind regards,
10/10 – Utmerket
Carlos Alberto
Reiste med familie
17. juni 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excelente Hotel
Excelente hotel, personal de servicio súper atentos y amables, alberca genial, todo muy bien.
Carlos Alberto
Bodde her 3 netter i juni 2023
Svar fra Alfredo García den 22. juni 2023
Estimado Carlos, Es un verdadero placer el saber que su visita a nuestro hotel fue una gran experiencia.Nos complace saber que ha podido disfrutar de nuestros restaurantes, así como, instalaciones en general y el servicio por parte de nuestro excelente equipo de trabajo. Nuestro principal objetivo es hacer que nuestros huéspedes se sientan como en casa.Valoramos mucho que nos recomiende y esperamos poder recibirle pronto nuevamente.Saludos cordiales,
10/10 – Utmerket
Víctor Adrián
13. juni 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Víctor Adrián
Bodde her 1 natt i juni 2023
Svar fra Alfredo García den 14. juni 2023
Estimado Victor,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
6/10 – Grei
Elizabeth
Reiste med familie
13. juni 2023
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Elizabeth
Bodde her 8 netter i juni 2023
Svar fra Alfredo García den 14. juni 2023
Estimada Elizabeth,Muchas gracias por tomarse el tiempo de compartir una puntuación de nuestro resort, para nosotros es muy importante saber la opinión de nuestros huéspedes.Saludos cordiales,
10/10 – Utmerket
mariane
9. juni 2023
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente ubicacion.
mariane
Bodde her 4 netter i juni 2023
Svar fra Alfredo García den 9. juni 2023
Estimada Mariane, Nos alegra saber que su estancia le motivó a compartir su experiencia sobre sus recientes vacaciones en nuestro hotel.Nos complace que haya disfrutado de su estadía y que haya aprovechado nuestra ubicación.Esperamos poder servirle pronto nuevamente.Saludos cordiales,