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Anmeldelser av Selina Cancun Laguna Hotel Zone

3 out of 5
Selina Cancun Laguna Hotel Zone
Blvd. Kukulcan 9, Zona Hotelera, Cancun, QROO

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 183 av totalt 439 anmeldelser." "
Rangering på 8 − Bra. 112 av totalt 439 anmeldelser." "
Rangering på 6 − Grei. 68 av totalt 439 anmeldelser." "
Rangering på 4 − Dårlig. 29 av totalt 439 anmeldelser." "
Rangering på 2 − Forferdelig. 47 av totalt 439 anmeldelser." "

7,8/10

Renhold

8,0/10

Personale og service

7,8/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Espen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentralt og bra
Fint hotel/hostell rett i nærheten av alt liv. Rommeme var kjempe store. Stort område ute med god frokost. Hyggelig de som jobbet der. De kan arrangere turer for deg. 5 min å gå til stranda. Nærmest restaurant er en lokal mexicansk restaurant som er kjempe god! Fint sted å bo for å orientere seg om Cancun.
Bodde her 3 netter i mars 2022

10/10 – Utmerket

Verifisert reisende

Bodde her 5 netter i februar 2021
Svar fra Selina Team den 26. mars 2021
We Thank you for taking the time to give us a feed back. We hope to see you again

6/10 – Grei

Teresa

Likte: Personale og service og overnattingsstedets bygg og tilstand
Personal de excelente trato. Esperabamos una mejor habitacion.
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Joe

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Best customer service. Gus our front desk person was awsome, he did everytning to make sure our stay was comfortable and fun. Very good !!
Bodde her 2 netter i mai 2024

6/10 – Grei

Ashley

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Bodde her 9 netter i april 2024

8/10 – Bra

MAURICIO GALLARDO

Likte: Renhold og personale og service
es muy amplio el hotel u hostal es comodo y tiene todo para adaptarse al alojamiento cocina colectiva, habitaciones para varias formas de hospedaje desde colectivo , familiar e individual
Bodde her 3 netter i april 2024

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Guest needs drinking water especially on summer months
Bodde her 3 netter i april 2024

8/10 – Bra

Jami

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the place, but no personal tv or fridge in your room
Bodde her 10 netter i april 2024

4/10 – Dårlig

aya

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i februar 2024

2/10 – Forferdelig

Jesús Fernando

Bodde her 4 netter i april 2024

10/10 – Utmerket

Susan

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
David y Ulises especiales con su servicio en la barra amables y muy dulces no olviden siempre dejar su propina por favor, Rafael en el servicio de waiter maravilloso y te hace sentir como en casa y da una atención especial Ramón a cargo también de la cocina y/o servicio el tiki bar amable -cordial el domingo de karaoke para mi fue el día más especial nos unimos en es día personas de puerto Rico Colombia Brazil Venezuela usa Irlanda peru chile México fue una cosa increíble todos cantando unidos no importa el idioma fue espectacular para Mi la Mejor noche. No descubrí hasta el 4 día que mi adorado hotel tenía cocina para usar y compartir donde puede preparar tus alimentos y comer allí aunque les recomiendo mucho la comida del tiki bar bar como allí cada noche y el menú es increible. El check in estuvo muy tardío me demoré casi 40 min y no m dieron información valiosa sobre l chico que me todo no fue el mejor pero no puedo juzgar por eso tan mal a todos los chicos del front desk la entrada no le hace justicia porque la calle o la ubicación parece esconderlo pero cuando logras ver las instalaciones dentro te enamoras. En lo personal no me gustó mucho compartir habitaciones con desconocidos pero no me negué a la experiencia hubiera preferido que por ser mujer sola hubiera podido compartir solo con mujeres pero los chicos no tuvieron ese gesto por el contrario compartí con tres hombres dos las primeras noches y otro las últimas difícil-incómodo pero pude superarlo.
Bodde her 7 netter i februar 2024

6/10 – Grei

Peter

Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The people were great! I was a little annoyed at check-in because one staff member told me before I checked in that the towel and sheet (I was in a cohabit room) required a $15 deposit, 100 pesos, or my ID. I didn't have cash at the time, so I planned on using my ID when I completed check-in. However, the person that helped me when I completed check-in said that they no longer take IDs, so I had to pay $21 in fees (more than the deposit itself!) to pull out money from the atm in the lobby. I would've taken out money somewhere else earlier if I didn't think the ID was an option... The room itself was okay. There were a lot of mosquitoes inside the room which I promptly hunted and killed. The resort was nice - pool was great and I enjoyed the common kitchen and other amenities. Overall very average experience. Some goods, some bads.
Bodde her 2 netter i april 2024

6/10 – Grei

Paul

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
budget but good area
Bodde her 2 netter i mars 2024

10/10 – Utmerket

SAB

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is actually a chain I have stayed with Selina in Miami also so decided to try it again in Cancun.Booked studio apt for my birthday. It was very spacious and clean. Everything that we needed. We had a great time at Selina. It was right in the middle of everything. They also had on site bar with activities, food and music. Also offer tours that we took and made incredible memories. Definitely recommend.
Bodde her 5 netter i mars 2024

6/10 – Grei

Jenna

Reiste med partner
Likte: Personale og service og fasiliteter
The outside area is beautiful BUT our room was filled with misquotes. We only stayed one night and were covered in misquote bites. Piping was exposed in the bathroom and paper towels were wrapped around the pipes. Water did not get warm in the shower.

2/10 – Forferdelig

Juan

Bodde her 4 netter i februar 2024

8/10 – Bra

Luis

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Ying

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extremely noisy. Non stop music till 4am. Receptionist can’t change room when I reported the issue. I asked them for refund so I could find another hotel at midnight to sleep. They promised to talk to their manager for refund or partial refund but it never happened. If you want to sleep, please avoid this unbearable hostel.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Katherine

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and friendly staff!
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Dylan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really enjoyed the area of the property and where it was located! Everything I needed was provided! My only negative was that someone else staying must have got on the wrong floor and tried to get into my room at 2am! Very startling, but keeping the door lock and closed I voiced to please leave my room and you must have the wrong room! I know it’s nothing the hotel could control but now just a friendly reminder to fellow woman solo travellers to invest in the extra door lock device!! Definitely would stay again!
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Sergio

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

8/10 – Bra

Jose

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tarde 1 hora para hacer checkin demasiado tiempo.
Bodde her 1 natt i februar 2024
Svar fra Experience Manager den 22. feb. 2024
Lamentamos que tu experiencia no haya sido la esperada. Agradecemos tu sinceridad y buscaremos formas de mejorar.

8/10 – Bra

Arturo

Bodde her 1 natt i januar 2024
Svar fra Experience Manager den 22. feb. 2024
¡Nos encanta saber que disfrutaste de tu tiempo con nosotros en Selina Cancún Lagoon! Gracias por tomarte el tiempo para compartir tu opinión.

8/10 – Bra

Sheila

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy cómoda, económica y grande
Bodde her 5 netter i februar 2024
Svar fra Experience Manager den 22. feb. 2024
¡Nos encanta saber que disfrutaste de tu tiempo con nosotros en Selina Cancún Lagoon! Gracias por tomarte el tiempo para compartir tu opinión.

6/10 – Grei

Dimitrios

Likte ikke: Overnattingsstedets bygg og tilstand
Could be better
The hotel/hostel is in a nice location in hotel zone, not far from the beach. The premise around the swimming pool is nice and the stuff in reception are friendly. The room was quite big. Unfortunately, the NEGATIVES are more! The room is 100% HUMID and smells MOLD very bad!! I couldn’t breath at the second day and I started coughing. It is impossible to open the windows, because of the mosquitos. There is nothing against them. I found a huge living cockroach in the bathroom which I killed. I have photos if you are interested. - They need a good pest control. The bedsheets have marks. Look extremely used as the most in the room. It can be noisy, but not all the times. The worst, except the humidity, on 13th February 2024 at 1:30 AM, a security guy from the stuff knock hard my door and since I didn’t reply, he OPEN IT. I woke up and scream to him and he asked “occupado?” and he left. I confronted him the next day, but he played it dumb. I felt quite unsafe during my stay there afterwards. I guess, that it is one of the cheaper options to stay in hotel zone, but I won't to do it again probably.
Bodde her 3 netter i februar 2024
Svar fra Experience Manager den 22. feb. 2024
Lamentamos que tu experiencia no haya sido la esperada. Agradecemos tu sinceridad y buscaremos formas de mejorar.

10/10 – Utmerket

GEOVANNA

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy bueno
Bodde her 3 netter i februar 2024
Svar fra Experience Manager den 22. feb. 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

2/10 – Forferdelig

Minghan

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Super devastated and poor service
Bodde her 2 netter i februar 2024
Svar fra Experience Manager den 23. feb. 2024
I'm sorry to hear about your experience. If you'd like to share more details or if there's anything specific I can assist you with, please let me know. Your feedback is important to us.

8/10 – Bra

ANAPAOLA

Bodde her 2 netter i februar 2024
Svar fra Experience Manager den 23. feb. 2024
¡Gracias por tus amables palabras! Nos alegra mucho saber que disfrutaste de tu estancia en Selina Cancún Lagoon. ¡Esperamos verte pronto de nuevo!

6/10 – Grei

Salvatore

Bodde her 3 netter i januar 2024
Svar fra Experience Manager den 23. feb. 2024
Lamentamos escuchar que tu estancia no cumplió con tus expectativas. Tomaremos tus comentarios en consideración para seguir mejorando.

8/10 – Bra

Jacqueline

Reiste med partner, Forretningsreisende
Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Experience Manager den 23. feb. 2024
Nos encanta saber que disfrutaste de tu tiempo con nosotros en Selina Cancún Lagoon! Gracias por tomarte el tiempo para compartir tu opinión.

6/10 – Grei

Julie

Reiste med partner
Likte: Personale og service og fasiliteter
Bodde her 1 natt i januar 2024
Svar fra Experience Manager den 23. feb. 2024
Lamentamos escuchar que tu estancia no cumplió con tus expectativas. Tomaremos tus comentarios en consideración para seguir mejorando.

10/10 – Utmerket

Sean

Bodde her 2 netter i januar 2024
Svar fra Experience Manager den 23. feb. 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

2/10 – Forferdelig

PETER

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i januar 2024
Svar fra Experience Manager den 23. feb. 2024
Lamentamos mucho que tu experiencia no haya sido satisfactoria. Agradecemos tus comentarios y los tendremos en cuenta para mejorar nuestros servicios.

10/10 – Utmerket

Ravindhar Reddy

Bodde her 4 netter i januar 2024
Svar fra Experience Manager den 23. feb. 2024
¡Gracias por tus amables palabras! Nos alegra mucho saber que disfrutaste de tu estancia en Selina Cancún Lagoon. ¡Esperamos verte pronto de nuevo!

10/10 – Utmerket

Aitor

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 8 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

6/10 – Grei

Daniel Eliazar

Reiste med familie og små barn
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Experience Manager den 23. feb. 2024
Lamentamos escuchar que tu estancia no cumplió con tus expectativas. Tomaremos tus comentarios en consideración para seguir mejorando.

6/10 – Grei

Vidushi

Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold
The toilets were not cleaned, Tissue papers were not there, wait for breakfast was 1 hour sometimes they don't give also.
Bodde her 6 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
Lamentamos escuchar que tu estancia no cumplió con tus expectativas. Tomaremos tus comentarios en consideración para seguir mejorando.

10/10 – Utmerket

Yennifer og Ciudad de Mexico

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Mi estadía estuvo increíble, conocí personas muy lindas y el lugar tiene varios set spot para fotos muy lindas, el atardecer sin duda se ve en la laguna increíble
Bodde her 6 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
¡Qué increíble experiencia! Nos alegra saber que tu estadía en Selina Cancun Lagoon fue tan positiva y que pudiste disfrutar de la compañía de personas geniales y de los hermosos paisajes que ofrece el lugar. ¡Gracias por compartirlo con nosotros! Esperamos verte de nuevo pronto para seguir creando momentos inolvidables.

6/10 – Grei

Behrooz

Likte: Personale og service
It's a hostel so no soap in the toilet and loud at night
Bodde her 1 natt i desember 2023
Svar fra Experience Manager den 23. feb. 2024
I'm sorry to hear about the issues you encountered. Hygiene is important to us, so I'll make sure to pass along your feedback about the soap in the toilet. As for the noise at night, I understand how that can be disruptive. We'll work on finding ways to minimize noise disturbances in the future. If there's anything else you'd like to share or if you need assistance with anything else, please let me know.

10/10 – Utmerket

Juan pablo gonzalez de la

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Experience Manager den 23. feb. 2024
¡Gracias por tus amables palabras! Nos alegra mucho saber que disfrutaste de tu estancia en Selina Cancún Lagoon. ¡Esperamos verte pronto de nuevo!

10/10 – Utmerket

Sarah

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Experience Manager den 23. feb. 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

10/10 – Utmerket

Mohamed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I come to all the places, 5 minutes, cocobongo, the festivals, the activities, the store, where the money is given to the gates of the building, nourriture
Bodde her 10 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
It sounds like you had a great time exploring the area around Selina Cancun Lagoon! From the vibrant nightlife to the local festivals and activities, there's so much to see and do. If you have any specific questions or need recommendations for your next visit, feel free to ask!

2/10 – Forferdelig

ERICK FRANCISCO GONZALEZ

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
IT HAS TOILET PAPER ON THE DOOR CRACKS TERRIBLE
Bodde her 4 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
I'm sorry to hear about the issue with the toilet paper. We'll make sure to address this and ensure that it doesn't happen again. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything else you'd like to share or if you need assistance with anything else, please let me know.

2/10 – Forferdelig

bertram

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This was such an unattractive and depressing room, the window would not close all the way so there were mosquitoes eating me every night that I could do nothing about, the window was small the view was bad, the hallway outside the room echoed loudly so other guests could be heard. The room was small and dark. I probably was given the worst room with the worst view (of nothing but a wall) the staff was friendly but worked very slow, the grounds were pleasant.
Bodde her 3 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
I'm sorry to hear about your disappointing experience with your room at Selina Cancun Lagoon. It's concerning that you had issues with mosquitoes, the window not closing properly, and the noise from the hallway. We appreciate your feedback and will address these issues with our team to ensure they are resolved. We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize for falling short of your expectations. If there's anything else we can do to make amends or if you have any further feedback, please let us know.

2/10 – Forferdelig

xingjun

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I am a frequent traveler, and this is the worst hotel I have ever stayed in. It is like a cheap motel with a dirty room and unbelievably poor bathroom condition. Mosquitos were flying in every corner of the room. Despite multiple requests, we got no shower supplies, i.e., shampoo, body wash, soap.... I don't understand why Expedia lists this hotel, absolutely disgusting. Do not stay if you don't want to ruin your trip.
Bodde her 7 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
I'm sorry to hear about your negative experience at Selina Cancun Lagoon. We take feedback seriously and apologize for any inconvenience caused by the cleanliness of your room, the condition of the bathroom, and the lack of shower supplies. We strive to provide a comfortable and enjoyable stay for all our guests, and it's disappointing to hear that we fell short of your expectations. We will address these issues with our team to ensure they are not repeated. If there's anything else we can do to make amends or if you have any further feedback, please let us know.

10/10 – Utmerket

UDIT

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

10/10 – Utmerket

Ricardo

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Buen lugar
Bodde her 1 natt i desember 2023
Svar fra Experience Manager den 23. feb. 2024
¡Qué bueno que te haya gustado Selina Cancun Lagoon! Si tienes alguna otra pregunta o necesitas más información sobre el lugar, ¡estaré encantado de ayudarte!

10/10 – Utmerket

hortenzia ioana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome location !
Bodde her 4 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
I'm glad to hear that you enjoyed the location of Selina Cancun Lagoon! If there's anything else you'd like to share about your experience or if you need recommendations for your next visit, feel free to let me know. We're here to help!

10/10 – Utmerket

Juan pablo gonzalez de la

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Experience Manager den 23. feb. 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

10/10 – Utmerket

Mitzi anne

Bodde her 4 netter i desember 2023
Svar fra Experience Manager den 23. feb. 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!