Dear Ms. Palomares,Thank you for your wonderful rating! We're delighted to know you had a great stay with us.Best regards,

Dear Ms. Salomon,Thank you for your feedback. We apologize for the disappointing experience regarding the pool cleanliness, lack of a beach bar, and the ambiance. We will address these issues to improve our services.Best regards,

Dear Ms. Salomon,Thank you for your feedback. We apologize for the inconvenience you experienced with the cleanliness and the non-functional AC. We are also looking into the refund issue and will resolve it as soon as possible.Best regards,

Estimada Srta. Cantarey,Lamentamos profundamente que su experiencia no haya sido satisfactoria. Agradecemos su comentario y lo tomaremos en cuenta para mejorar nuestros servicios.Saludos cordiales,

Dear LanaThank you for your kind review. We're delighted to hear that your experience at our establishment was excellent and that you enjoyed the friendly atmosphere. Your support and feedback mean a lot to us! We look forward to seeing you again soon and continuing to provide you with equally amazing moments.Kind regards,

Dear Mr. Yanez,Thank you for sharing your experience with us. We apologize for the inconvenience you faced with the air conditioning and water issues during your stay. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future.Best regards,

Dear Mr. Wrentz,Thank you for your feedback and positive rating. We appreciate your stay with us and hope to welcome you back soon for an even better experience.Best regards,

Estimado Sr. Hernández,Agradecemos sinceramente sus amables palabras y su calificación positiva. Nos complace saber que disfrutó de su estadía con nosotros y que recibió un excelente servicio. Su satisfacción es nuestra mayor recompensa. Esperamos darle la bienvenida nuevamente en el futuro cercano para brindarle otra experiencia excepcional.Saludos cordiales,

Estimado Sr. Hernández,Agradecemos sinceramente sus amables palabras y su calificación positiva. Nos complace saber que disfrutó de su estadía con nosotros y que recibió un excelente servicio. Su satisfacción es nuestra mayor recompensa. Esperamos darle la bienvenida nuevamente en el futuro cercano para brindarle otra experiencia excepcional.Saludos cordiales,

Dear Mr. Ricketts,Thank you for sharing your feedback. We're glad to hear that the receptionist was helpful during your stay.Best regards,

Dear Mr. Yoder,Thank you for your excellent rating! We're thrilled to hear that you enjoyed your stay.Best regards,

Estimada Srta. Martinez,Agradecemos sinceramente sus comentarios sobre su experiencia con nosotros. Lamentamos mucho que no hayamos cumplido con sus expectativas durante su estancia. Sus comentarios son muy importantes para nosotros y los tendremos en cuenta para mejorar nuestros servicios en el futuro.Atentamente,

Estimada Srta. Collazo,Nos alegra mucho saber que disfrutó de sus vacaciones con nosotros. ¡Gracias por su recomendación y por calificar su experiencia con nosotros! Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Saludos cordiales,

Estimado Sr. García,Agradecemos sinceramente su feedback sobre su experiencia con nosotros. Lamentamos escuchar que algunas comidas no cumplieron con sus expectativas, pero nos alegra saber que otras fueron de su agrado. Su opinión es muy importante para nosotros y la tendremos en cuenta para mejorar nuestros servicios. Esperamos tener la oportunidad de recibirlo nuevamente en el futuro.Atentamente,

Dear Mr. Maldonado,Thank you for your positive feedback and for rating your experience with us as 5/5. We're delighted to hear that you found your stay beautiful. If you have any further comments or if there's anything we can assist you with in the future, please don't hesitate to let us know.Respectfully,

Dear Mr. Zendejas,Thank you for rating your experience with us as 5/5. We're glad to hear that you had a positive stay with us. If you have any feedback or suggestions for improvement, please feel free to share them with us. We hope to welcome you back again in the future!Best regards,

Dear Mr. Weaver,Thank you for your feedback and for choosing us once again. We're thrilled to hear that you enjoyed your stay overall. Your suggestion regarding the music selection is duly noted, and we'll certainly consider it for future improvements. We look forward to welcoming you back again soon!Best regards,

Dear Ms. Valladares,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found our staff friendly, enjoyed the food, and liked the beach. Your suggestion regarding live music or a DJ for dancing at night is greatly appreciated, and we will certainly consider implementing this to enhance our guests' experience. We're glad you enjoyed DJ Randy and Jonathan's karaoke nights as well!We look forward to welcoming you back and providing you with another enjoyable stay in the future.Best regards,

Dear Ms. Chin,Thank you for your wonderful feedback! We are thrilled to hear that you had such a great experience at Krystal Cancún All Inclusive. It's fantastic to know that you found the location beautiful and convenient, and that our staff, particularly David and Alexis, made your trip so enjoyable. We will be sure to pass along your kind words to them. We look forward to welcoming you back for another memorable stay in the future!Kind regards,

Dear Mr. Nunez,Thank you for your feedback. We're pleased to see that you had a satisfactory experience during your stay with us. Should you have any suggestions or comments in the future, please feel free to share them with us.Best regards,

Dear Ms. Rodriguez,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Krystal Cancun and that we were able to exceed your expectations, especially for your wife's birthday celebration. It's wonderful to hear that our team went above and beyond to make your stay special. We'll be sure to pass along your kind words to Elsie, Aracely, Jesus, Chef Oscar, Jose, Jorge, Venustiano, Victoria, Kenya, and the spa team. Your feedback means a lot to us, and we hope to welcome you back for another unforgettable stay soon!Warm regards,

Estimada Srta. Henkel,Lamentamos sinceramente las molestias que experimentó durante su estancia. Agradecemos sus comentarios y tomaremos medidas para mejorar la calidad de nuestros servicios. Si alguna vez decide darle otra oportunidad a nuestro hotel, estaremos encantados de hacerle sentir bienvenida y de ofrecerle una experiencia mucho mejor.Atentamente,

Dear M. Carrilo,Thank you for your rating and feedback. We're glad to see that you had a positive experience overall. If there's anything specific we can improve upon to earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.Best regards,

Dear Mr. Mortensen,Thank you for your perfect rating! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon.Best regards,

Estimada Srta. Castaño,Agradecemos su calificación perfecta. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro.Atentamente,

Estimada Srta. Usatorres,Nos complace enormemente saber que tuvo una experiencia excelente durante su estancia en nuestro hotel. Su calificación de 5/5 es muy apreciada y nos llena de satisfacción. Esperamos darle la bienvenida nuevamente en el futuro y seguir superando sus expectativas.Saludos cordiales,

Dear Mr. Cooper,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is crucial for us, and we deeply regret that we fell short of meeting your expectations. We apologize for the inconvenience caused by the construction noise and the issues with your room upgrade. We understand your frustration with the poolside speaker and the persistent sales pitches, and we'll address these concerns with our team to ensure improvements are made.We're committed to providing our guests with a pleasant and enjoyable stay, and we regret that we failed to do so in your case. Your comments will be taken into account as we strive to enhance our services. We hope you'll consider giving us another chance to exceed your expectations in the future.Warm regards,

Dear Ms. Lugo,Thank you for taking the time to rate your experience with us! We truly appreciate your perfect score and are thrilled to hear that you had an excellent stay.If there's anything specific you enjoyed during your time with us, or if there are any areas where we can further improve, please don't hesitate to reach out. We value your feedback and hope to welcome you back for another fantastic stay in the future.Best regards,

Dear Ms. Binney,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location, cleanliness, and helpful staff. Your satisfaction is our top priority.We appreciate your perfect rating and hope to welcome you back for another fantastic stay in the future.Best regards,

Estimado Sr. Jasso,Agradecemos sinceramente su calificación perfecta. Su satisfacción es nuestra mayor recompensa.Esperamos tener el placer de recibirlo nuevamente en el futuro y seguir brindándole un servicio excepcional.Saludos cordiales,

Estimado Sr. Urquiza,Agradecemos sus amables palabras sobre nuestra atención en el todo incluido. Su satisfacción es nuestra mayor recompensa.Esperamos tener el placer de recibirlo nuevamente en el futuro y seguir brindándole un servicio excepcional.Saludos cordiales,

Dear Mr. Segura,Thank you for sharing your feedback with us. We apologize for the issues you encountered with the breakfast and the fisheria food. Your comments regarding the food quality and the service provided by our staff are concerning, and we will address them with our team to ensure improvements are made.Your satisfaction is important to us, and we appreciate your honest feedback. Please be assured that we will take the necessary steps to enhance the dining experience for our guests.If you decide to give us another chance, we will do our utmost to provide you with a much better experience.Best regards,

Estimado Sr. Mendicochea,Agradecemos sus amables palabras. Nos alegra saber que encontró magnífica la atención de nuestros trabajadores y que disfrutó de la ubicación del hotel, perfecta para acceder a varios lugares y clubes nocturnos. Es maravilloso saber que tuvo una experiencia genial.Esperamos tener el placer de recibirlo nuevamente en el futuro y seguir brindándole un servicio excepcional.Saludos cordiales,

Estimada Srta. Delgado,Le agradecemos sinceramente por otorgarnos una calificación perfecta en cuanto a nuestro servicio. Su apoyo significa mucho para nosotros y nos alegra saber que disfrutó de su experiencia con nosotros.Esperamos tener el placer de recibirla nuevamente y seguir brindándole un servicio excepcional en el futuro.Saludos cordiales,

Estimada Srta. Meza,Agradecemos sinceramente su calificación perfecta y sus amables palabras sobre su experiencia en nuestro resort. Nos complace saber que encontró nuestro lugar excelente para vacacionar y que pudo disfrutar de todas nuestras comodidades.Esperamos tener el placer de recibirle nuevamente en el futuro y brindarle otra experiencia inolvidable.Cordialmente,

Dear Mr. Prather,Thank you for your positive feedback and perfect rating! We're thrilled to hear that you had a very nice experience with us.We hope to welcome you back soon for another enjoyable stay.Kindly,

Dear Ms. Polanco,Thank you for your feedback. We're thrilled to hear that Modesto was the best bartender ever! We'll be sure to pass along your compliments to him.We look forward to welcoming you back for another enjoyable experience.Kind regards,

Dear Mr. Phelps,Thank you for your perfect rating! We appreciate your support and hope to welcome you back again soon.Best regards,

Dear Mr. Hernandez,Thank you for providing feedback about your recent stay. We apologize if your experience did not meet your expectations. Your comments are valuable to us as we strive to improve our services. If you have any specific concerns you would like to address, please feel free to contact us directly. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,

Estimada Srta. Babativa,Agradecemos nos haya hecho llegar sus comentarios acerca de su estancia, lamentamos los inconvenientes que menciona, tomamos su retroalimentación como un área de oportunidad por mejorar, le ofrecemos una sincera disculpa, y esperamos poder darle nuevamente la bienvenida pronto para cambiar su perspectiva.Cordialmente,

Dear Ms. Romero, In behalf of the hotel, I thank you for your comment and rating. We are pleased that you enjoyed the beach and would like to invite you to visit us again soon.Kind regards,

Estimada Srta. Williams, Le damos las gracias por habernos elegido como destino para sus vacaciones en Cancún. Así como apreciamos que usted comparta las áreas de oportunidad con las que podemos trabajar, esperemos nos dé la oportunidad más delante de recibirlo para así poder mejorar su experiencia.

Dear Mr. Espinosa, In behalf of all the staff, I would like to thank you for your commentary and rating. We are pleased that the hotel location was of your convenience. We would love to have you to visit us once again soon!Kind regards,

Good afternoon, Mr. MoralesThank you very much for choosing Krystal Cancun as your option to stay in Cancun and for sending us your valuable comments, our goal is to make your stay as comfortable as possible, we continue working on the remodeling of the areas for your satisfaction, soon these works will be completed and you will notice the difference, we offer a sincere apology, and if we can do anything else for you do not hesitate to contact us and we will gladly help you.Kindly,

Estimado Sr. Antu,Le agradecemos mucho por su comentario, así como su puntuación. Esperamos que nos visite nuevamente muy pronto para volver a ofrecerle la misma y mejor experiencia.Saludos cordiales,

Dear Ms. Brown,We are delighted to know that you enjoyed your stay and services during your time with us. We would love to have you back soon with us. Please if you need any assistance, do not hesitate and let us know.Cordially,

Dear Johnnie,We appreciate your comments about your stay, we regret the inconveniences regarding the food and the staff service, we take your feedback as an area of opportunity for improvement, we offer a sincere apology, and we hope to welcome you back very soon, and enjoy your stay and perceive the difference.Kind regards

Dear Mr. JoseThank you for your review, we really appreciate it and would love to have you back once again with us. Cordially

Dear Rob and Pam,Thank you for your review, We really appreciate your opinion, our team hardly works in the property, for giving the best to our guests, thank you for your commendations for Rafael and Balam, We would really like to welcome you back anytime, so you can enjoy again your stay, if you have further comments please do not hesitate in letting us know please Respectfully,

thank you MalloryWe are very pleased to know that you enjoyed your vacation at Krystal Cancun and we thank you on behalf of the entire team for your rating. We look forward to your next vacation.Best Regards,Mario Padilla E-Concierge