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Anmeldelser av GR Caribe Deluxe All Inclusive Resort

4 out of 5
GR Caribe Deluxe All Inclusive Resort
Blvd. Kukulcan Km 20.5, Lote 64, Section A, 2nd entrance, Hotel Zone, Cancun, QROO

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 612 av totalt 1402 anmeldelser." "
Rangering på 8 − Bra. 356 av totalt 1402 anmeldelser." "
Rangering på 6 − Grei. 216 av totalt 1402 anmeldelser." "
Rangering på 4 − Dårlig. 115 av totalt 1402 anmeldelser." "
Rangering på 2 − Forferdelig. 103 av totalt 1402 anmeldelser." "

8,6/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Rebecca Anne

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I’ve stayed here several times in 2022 and 2023 and loved it and this property’s quality has severely went down my recent stay here was awful. There are no elevators that work and you’ll be lucky to get ur room cleaned. The food is 1/10 and there are no options or diversity (even worse if u wanna eat healthy) it’s GROSS. they used to have a sushi bar by the pool where u could get anything now they have fruit sushi at the buffet, most of the restaurants are closed as well. The room service was always free it’s not anymore. The tennis court is out of commission. We had a 12;30 airport pickup and when it came early the staff did not tell us and did not care to help or offer help until i got a higher manager involved they basically laughed at our misfortune. Normally it’s whatever but i have vip status and have stayed here SEVERAL times. We did not receive any of our VIP perks. None of this is advertised and they will not care/refund you/tell u anything. I’m not rich whatsoever or snobby, just looking to have fun by the pool and this experience was hard to obtain here.
Bodde her 7 netter i mai 2024

6/10 – Grei

CHANTA

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
undergoing renovations, poor to no Wi-Fi access in the rooms. Elevator didn’t work. Meats with sometimes under cooked. Very nice property.Very nice staff. Great location. Convenient for the price. Upon arrival you get hounded to sit and schedule an appointment to listen to a hotel club membership before you get to see your room.
Bodde her 4 netter i mai 2024

8/10 – Bra

Michael Alan

Reiste med partner
Likte: Personale og service og fasiliteter
Been here five times. Restaurant s are very good. Pools and bars are great. Rooms are good. We were on fourth floor and loved the views. Problem is elevators were out the entire time we were there. Overall good. Just exhausting climbing up and down stairs.
Bodde her 6 netter i mai 2024

10/10 – Utmerket

Kenia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Es exelente quiero volver la recomiendo a mil
Bodde her 4 netter i mai 2024

10/10 – Utmerket

dolores jaqueline calderon

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Roel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great area to star everything available
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Rodolfo Jr

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024

10/10 – Utmerket

Mario Guillermo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Gladys

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly kind and nice people.
Bodde her 5 netter i mai 2024

10/10 – Utmerket

Alberto

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good service
Bodde her 5 netter i mai 2024

4/10 – Dårlig

conslar

Reiste med partner
Likte: Personale og service
If you're not a member of the facility it's kinda not real beneficial for you. Go some place else
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Barbara Lee

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the pool and the hot tubs. The breakfasts were awesome and we had amazing food at the Bagavante Restaurant which is built directly above the ocean. The hotel had a really nice gift shop, although a bit expensive. The room was great and the king bed really comfortable. Staff were very pleasant and helpful. We had a most enjoyable 7 night stay.
Bodde her 7 netter i april 2024

8/10 – Bra

Jackson

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Sean

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Unfortunate time to go as there are renovations being done
Bodde her 7 netter i april 2024

10/10 – Utmerket

WOO HEE

Bodde her 2 netter i april 2024

8/10 – Bra

Vladimir

Bodde her 6 netter i april 2024

6/10 – Grei

Alyssa

Reiste med en gruppe
Likte: Renhold og personale og service
Good stay. Relaxing spot with beautiful view and area. Not a party and luxury stay .
Bodde her 2 netter i april 2024

6/10 – Grei

Agur

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i april 2024

6/10 – Grei

Fabiana D

Reiste med familie og små barn
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Property is outdated. Elevator was not working. Very limited food options in the restaurant for lunch. The pizza option served by the pool is worth it, and the drinks as well. For dinner, the restaurants that require reservation offer very good food and good service. Entertainment is also very good. My 3-year-old daughter was amazed by the Disney show performance.
Bodde her 5 netter i april 2024

8/10 – Bra

Laura Gwin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was not what I booked, elevator did not work most of the time, not much hot water when showering, only served cheap liquor
Bodde her 4 netter i april 2024

10/10 – Utmerket

Meriem

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My personal experience is that I spent 6 days at the GR Caribe resort from 04/20-26. Everything was smooth from checking in to checking out. Staff very friendly, helpful and went above and beyond to help. Facility may appear old for those who are looking for trendy or modern places, but to me it represented the Mexican architecture with arches and old furniture reflecting the country's culture, more modern style would be the next door Solaris hotel. Food was repetitive but there were 3out of 5 restaurants requiring reservation (still all inclusive) and you can make reservation the day before because they get booked fast. Restaurants offer international, French, Italian and Mexican menus with rotations. Beaches and area safe. We rode the bus to Mercado 28 for souvenirs purchases and the bus stop was at the front of the hotel and runs every 5-10min. Pools, music and night shows are shared between GR Caribe and Solaris and you can cross between both easily. I won't mind going back to the same hotel if it is for a relaxing break as it is in a quiet area. However, if you are looking for night life and traffic, I would say maybe go north, closer to Cocco Bongo area (approx. 10 min by bus), there is more entertainment and restaurants all time.
Bodde her 6 netter i april 2024

10/10 – Utmerket

Barbara Evelyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ah pesar q es un hotel ya antiguo esta muy hermoso
Bodde her 3 netter i april 2024

6/10 – Grei

Matthew

Reiste med familie
Likte: Renhold og personale og service
It wasn’t terrible just aged for sure food options aren’t the best either
Bodde her 7 netter i april 2024

10/10 – Utmerket

Alexis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024

10/10 – Utmerket

Todor

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Service is perfect
Bodde her 3 netter i april 2024

8/10 – Bra

Hillary Jean

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A low key, chill vibe that's great for couples and people who are just looking to relax. I love that there was an option to go to the resort next door, as there were activities over there and it was more lively. Basically, you get the best of both worlds. The food was great, the drinks were great, the ocean was beautiful, and every single staff member we encountered was excellent. The hotel is a bit older and they are working on some remodeling right now, so there were some hallways blocked off. No big deal. This was a great stay and I would definitely return!
Bodde her 3 netter i april 2024

8/10 – Bra

Leslie og DRY RIDGE

Bodde her 2 netter i april 2024

10/10 – Utmerket

LUCILA

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was clean
Bodde her 4 netter i april 2024

4/10 – Dårlig

Samuel

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The GR Caribe is an older facility that is only surviving because of the GR Solaris. The elevator did not work my entire 5 day stay and I was on the 4th floor. Very painful to go up and down stairs. My refrigerator also did not work and I reported it 3 days in a row and no one came to fix it.
Bodde her 5 netter i april 2024

10/10 – Utmerket

IRIS

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El personal fue muy amable. Solo el colchon no estuvo tan comodo, te dan la.opcion de mejorarlo lo cual es agradable. La comida fue muh rica, en especial sus pizzas. Gracias a todos por su buen trato. Sin duda volveremos!
Bodde her 3 netter i april 2024

8/10 – Bra

Manuel Cabrera

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Todo bien
Bodde her 3 netter i april 2024

10/10 – Utmerket

Janette Marie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was great
Bodde her 7 netter i april 2024

6/10 – Grei

Abril og Katy

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The staff was nice and friendly. The hotel was clean. The food was good. The hotel is in need of some upgrades and repairs which seems they have started.
Bodde her 4 netter i april 2024

4/10 – Dårlig

David John

Bodde her 4 netter i april 2024

4/10 – Dårlig

Mathews

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
They looped us into a 90 minute presentation to become a “member” and get cheaper stay in future. Near the end we figured it was just a timeshare presentation ( they name it something else) that needs thousands of dollars upfront cost. The high pressure sales pitch ruined our day and it took close to 2.5 hours. In the end they gave some useless freebies like a tshirt and a bag with their branding. They also gave a free photo session which we did not use. Future guests, Please decline invitation for “member preview” stuff. It’s going to ruin a day of your vacation.
Bodde her 3 netter i april 2024

8/10 – Bra

Benson Lake-Hoong

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 6 netter i april 2024

10/10 – Utmerket

Dalia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024

8/10 – Bra

Antonio

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and organized.
Bodde her 7 netter i april 2024

10/10 – Utmerket

Yifan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent!
Bodde her 3 netter i april 2024

10/10 – Utmerket

Cynthia

Likte: Renhold
Bodde her 4 netter i februar 2024

4/10 – Dårlig

Elizabeth R

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I’ve gone here every year for the past 6yrs. Sadly this was my last one. Check in lady was the most unwelcoming an gave any details or change in the property, for example this is an all inclusive but they now charge a room service fee, is not about the money was never informed. Then Ac broke, the whole time off my stay the elevator broke down, in order to work in one off them we had to push doors shut to go up was ridiculous to go through this. I’ve stayed in all inclusive nothing like this. Adrian $ Eli did there best at front but was just terrible. Never got my upgrade. Never got a king bed. It was my forth bday my group at check in order for the bday welcome for my room I didn’t get untill the afternoon before a day of check out. What make my stay great was Javier & Nancy by the pool servers. Amazing how they felt bad made sure my whole group was happy.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Cinthya Ceila Reyes

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Las instalaciones
Bodde her 2 netter i april 2024

6/10 – Grei

Alexis Opengo

Reiste med partner
Likte: Renhold
Su personal se percibe cansado y lo transmiten a la hora de atenderte. El personal empieza a recoger la comida desde 1 hora antes de la hora estipulada. Me tocó ver a varias personas en la noche y luego temprano el otro día en la mañana. La atención mejoraría si invirtieran en personal. Y desde que llegas todavía no dejas tus maletas y ya te quieren vender un tiempo compartido.
Bodde her 7 netter i april 2024
Svar fra Servicio al Huésped. den 15. apr. 2024
Estimado Alexis OpengoAgradecemos se haya tomado el tiempo de compartirnos sus comentarios con respecto a su reciente estancia.Lamentamos mucho esta estancia no haya sido satisfactoria para usted y su familia, sin embargo le agradecemos nos haga llegar sus observaciones y retroalimentación que nos ayuda a saber las áreas en las que debemos trabajar más arduamente, cada punto ha sido enviado a nuestros Gerentes para tomar acciones inmediatas y mejorar nuestros servicios, le ofrecemos una disculpa y nos comprometemos a continuar trabajando para mejorar nuestros servicios.Saludos Cordiales.

10/10 – Utmerket

Ilir

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean friendly staff, food was served always with care most importantly clean environment and staff was wearing a hair net all the time
Bodde her 7 netter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear IlirThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

8/10 – Bra

victoria

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The elevator didn't work. We have to go up and down stairs, when i got there i was supposed to have a vip room and they changed it for a regular room. the food and the restaurants are good, the staff is kindness.
Bodde her 4 netter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear VictoriaYour opinion is of great importance to us, as it helps us create strategies that will help us improve the service we offer to our guests every day.We soon have major renovation plans for our facilities to be able to offer better services to our guests.We hope to see you again to improve your perception. We appreciate your suggestions.Sincerely.

4/10 – Dårlig

Fernando Jesus og Redwood City

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024

8/10 – Bra

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great food and service
Bodde her 6 netter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear JenniferThank you for your kind rating of your stay with us at GR Caribe By Solaris.We are happy to know that his experience was extremely pleasant and that the service he experienced was to his complete satisfaction.We greatly appreciate your trust and we also hope to have the opportunity to welcome you again.Best Regards.

4/10 – Dårlig

Deanna

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Poor customer service
Bodde her 3 netter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear DeannaThank you for sharing with us your experience about your recent stay with us.Your opinion is of great importance to us, as it helps us create strategies for continuous improvement every day in the service we offer to our guests. We appreciate your observations. We will work to improve these services. We apologize for this situation.We hope to welcome you again soon!Best Regards.

2/10 – Forferdelig

Dawn April

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
When i booked i was told it was ADULTS ONLY!!!! THEIR WERE KIDS EVERYWHERE.
Bodde her 5 netter i april 2024
Svar fra Customer Service. den 15. apr. 2024
Dear Dawn AprilWe appreciate your valuable comments about your recent stay with us.Regarding the incident that occurred, our hotels are 100% family-owned, we offer you our most sincere apology and the inconvenience that this situation may have generated.We hope you will give us the opportunity to serve you again in the near future and change your perception.Best Regards.Customer Service.

10/10 – Utmerket

Lisa B

Bodde her 4 netter i april 2024