Individuelt innredet, skrivebord, blendingsgardiner og wi-fi (inkludert)
Sjekk tilgjengelighet

Anmeldelser av Emerald Hotel & Suites

2.5 out of 5
Emerald Hotel & Suites
Sunridge Blvd North East, 2750, Calgary, AB

Anmeldelser

5,2
Rangering på 10 − Utmerket. 40 av totalt 254 anmeldelser." "
Rangering på 8 − Bra. 28 av totalt 254 anmeldelser." "
Rangering på 6 − Grei. 51 av totalt 254 anmeldelser." "
Rangering på 4 − Dårlig. 43 av totalt 254 anmeldelser." "
Rangering på 2 − Forferdelig. 92 av totalt 254 anmeldelser." "

5,4/10

Renhold

5,8/10

Personale og service

5,0/10

Fasiliteter

4,6/10

Overnattingsstedets bygg og tilstand

4,8/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Sahil

Likte ikke: Fasiliteter
Nothing
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Will

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I was given a room that either was still owned by someone else or was not cleaned. Bed was dirty, there was garbage in the room and the TV was on super loud. They were nice enough to refund me after so there’s that I guess.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 27. mai 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and staff. Thank you for letting me know. Again I am sorry.

10/10 – Utmerket

Deepak

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff as usual great room !
Bodde her 1 natt i mai 2024
Svar fra General Manager den 27. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Forferdelig

Laneesa

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Gross
Bodde her 1 natt i mai 2024
Svar fra General Manager den 27. mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

6/10 – Grei

GIRLIE

Bodde her 1 natt i mai 2024

4/10 – Dårlig

jaishell

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
the walls were thin you could hear people next door to you. there was a homeless woman sleeping in a tent outside, there are no trespassing signs so they’re not able to move them out. the walls in the hotel were not clean either
Bodde her 3 netter i mai 2024
Svar fra General Manager den 26. mai 2024
Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.

10/10 – Utmerket

Gagandeep

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good customer service
Bodde her 1 natt i mai 2024
Svar fra General Manager den 26. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

4/10 – Dårlig

Ashleigh

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 27. mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

10/10 – Utmerket

Deepak

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff awesome customer service. Keep up the good work
Bodde her 2 netter i mai 2024
Svar fra General Manager den 26. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Forferdelig

Murod og CHICAGO

.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 25. mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

10/10 – Utmerket

Shubham

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk staff was friendly, Easy check in Lady working at the front desk was super friendly
Bodde her 1 natt i mai 2024
Svar fra General Manager den 25. mai 2024
Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.Kind regards,

2/10 – Forferdelig

Dilpreet

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 26. mai 2024
Thank you very much for the review and feedback, first of all we would like to offer our most sincere apology for the unfortunate experience you had, service is key to our success and we take any negative matters seriously.We would like to get more details from your stay and find the best outcome to your experience, please contact me so we can discuss this further.Kind regards.

2/10 – Forferdelig

Dharampreet

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Like there is smell of smoke outside my room. The overall look pf hotel is also very bad.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 25. mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

2/10 – Forferdelig

Tom

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Poor water temperature, smells, dirty carpets
Bodde her 1 natt i mai 2024
Svar fra General Manager den 25. mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

6/10 – Grei

Danny

Forretningsreisende
Nothing and not the crappy breakfast prepackaged on plastic I toll them to keep it
Bodde her 1 natt i mai 2024
Svar fra General Manager den 25. mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

2/10 – Forferdelig

Caleb

Reiste med partner, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No free breakfast as advertised. Smells bad everywhere in hallways. Poor painting job everywhere. Lots of homeless people camping in parking lot. Dirty elevators. Yellow pillowcases. Bug found in bed. Pillows are not even rectangle. Heater smells funny in room.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 25. mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

4/10 – Dårlig

Sudeep

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
There was unpleasant smell and not properly cleaned the room
Bodde her 1 natt i mai 2024
Svar fra General Manager den 25. mai 2024
Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,

2/10 – Forferdelig

Mohamed

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is extremely dirty and unsafe for human occupancy
Bodde her 3 netter i mai 2024
Svar fra General Manager den 24. mai 2024
hank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

2/10 – Forferdelig

Chi Fai

Bodde her 1 natt i mai 2024
Svar fra General Manager den 27. mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

10/10 – Utmerket

Deepak

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff. I appreciate the friendliness and customer servive they provided
Bodde her 3 netter i mai 2024
Svar fra Jaspiar (Front Desk) den 24. mai 2024
Thank you so much for the positive feedback.

6/10 – Grei

Jonathan

Likte ikke: Renhold
I tried calling twice on different days before my booking and no one ever answered the phone. The pool is not open, although that was not disclosed prior to booking. Charged $20 for late check-out, which also wasnt specified beforehand.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 23. mai 2024
Hello,Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,General Manager

6/10 – Grei

Patricia

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
No lights in bathroom!
Bodde her 1 natt i mai 2024
Svar fra General Manager den 23. mai 2024
Hello,Thank you very much for the review and feedback, we will look into this matter and see what happened.We apologize for any inconvenience during your time at our hotel.Kind regards,General Manager

2/10 – Forferdelig

jaspinder singh

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
bad smell from rooms
Bodde her 1 natt i mai 2024
Svar fra General Manager den 23. mai 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again.We would love to welcome you back and ensure you have a wonderful experience with us.

2/10 – Forferdelig

Heet

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 23. mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

4/10 – Dårlig

Paola

Reiste med en gruppe
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
All the hotel smelled a cigarette, the corridors and our room as well. There wasn’t a Breakfast included, only a apple with a juice and 2 slices of bread wrapped in a plastic bag.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 23. mai 2024
Hello ,Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. I will review our standards and expectations with our team to guarantee this does not happen again. I apologize for breakfast. We are working on improvements. Again I apologize.We would love to welcome you back and ensure you have a wonderful experience with us.

6/10 – Grei

John

none
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Forferdelig

Bea

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Smelly. Dirty. Will not stay here again.
Bodde her 3 netter i mai 2024
Svar fra General Manager den 22. mai 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 – Forferdelig

Arledona Marie

Likte ikke: Renhold
Bodde her 2 netter i mai 2024
Svar fra General Manager den 22. mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

8/10 – Bra

Win

Likte: Overnattingsstedets bygg og tilstand
Quiet
Bodde her 2 netter i mai 2024
Svar fra General Manager den 22. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Forferdelig

Bhavya

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

2/10 – Forferdelig

Kaurpreet

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Don’t go there. It is so unsafe and dirty. Please read reviews before you go
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

8/10 – Bra

Lovepreet

Likte: Renhold
It was average.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 22. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 – Bra

Linda

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Ok
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Forferdelig

RAY og Toronto

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Rooms not clean, too many homeless people outside and police locked down the hotel.
Bodde her 5 netter i mai 2024
Svar fra General Manager den 22. mai 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 – Forferdelig

Stacey

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our room was disgusting, it wasnt clean. Hair all over bath tubs, floor wasnt vaccumed. The room spelled like stale cat pee. I guess you get what you pay for, i would never stay here again.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Thank you for staying with us. We appreciate your feedback. I apologize for the condition of your room. I will be speaking with housekeeping and maintenance staff. Thank you for letting me know. Again I am sorry.

8/10 – Bra

harry

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
they should install automated front doors that open and close
Bodde her 8 netter i mai 2024
Svar fra General Manager den 22. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

8/10 – Bra

Kathy-Monica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place but bed wasn't comfortable.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Forferdelig

Neshat

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Thank you very much for your review and feedback, we sincerely apologize for the unfortunate experience you had with us. We would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

2/10 – Forferdelig

Surbhi og Winnipeg

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 18. mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

10/10 – Utmerket

Blake

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean . Nice
Bodde her 1 natt i februar 2024
Svar fra General Manager den 22. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Forferdelig

Sydney og Lacombe

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a terrible hotel. There were homeless, drug addicts waiting for us outside. They were very loud and aggressive. The check in people seemed very annoyed by our presence. The hotel is under construction and dirty. The bedding was not changed and had blood on it. It looked nice but the closer you looked the worse it got.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 18. mai 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

2/10 – Forferdelig

Ivan

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 10 netter i mai 2024
Svar fra General Manager den 18. mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

8/10 – Bra

harry

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
riff raff hanging around outside the front doors
Bodde her 1 natt i mai 2024
Svar fra General Manager den 18. mai 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 – Forferdelig

Channel

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 18. mai 2024
Hello,Thank you very much for the review. We apologize for the inconvenience during your stay, we would like to obtain more details and discuss your experience and how we can amend it.Please contact me at your earliest convenience.

2/10 – Forferdelig

Hammad

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I requested for non smoking room and room was full of smoke smell. Room was trash, washroom was very dirty and smoke like smoke house. Very very bad experience
Bodde her 1 natt i mai 2024
Svar fra General Manager den 15. mai 2024
Hello,Please accept my sincere apologies for what was an unpleasant experience for you at our hotel. I am already looking into the matter in order to ensure that it doesn't happen again. We do strive hard to provide that 100% satisfaction to all our valued guests, and I deeply regret we failed in your case. Thank you for sharing your experience with us, so that we can address our lack of performance moving forward. Please reach out to us the next time you are in town as I would like to make your stay a much more pleasant one

6/10 – Grei

Riya

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i mai 2024
Svar fra General Manager den 18. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

10/10 – Utmerket

Gursharan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
excellent
Bodde her 1 natt i mai 2024
Svar fra General Manager den 15. mai 2024
Hello Thank you very much for the excellent review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

2/10 – Forferdelig

Deondre

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Serve bread and apple every morning for breakfast
Bodde her 6 netter i mai 2024
Svar fra General Manager den 15. mai 2024
I apologize for breakfast. We are working on improvements. Again I apologize.

6/10 – Grei

Karen

Reiste med partner, Reiste med kjæledyr
Likte: Fasiliteter
Great value for the money, basic but sufficient. We stayed before a flight, so good location for that. The hotel is older, but clean enough. They are under renovations, so should be really great once they modernize a bit. Don’t go here if you want luxury or are super picky/stuck up. This is a basic hotel for a basic price- you get what you pay for. We slept great, it was nice and quiet, and pet friendly too.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 15. mai 2024
Hello Thank you very much for the review, we are delighted to know you enjoyed your stay with us.We look forward to welcoming you back soon.

6/10 – Grei

Hazem

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Not clean at all
Bodde her 1 natt i mai 2024
Svar fra General Manager den 15. mai 2024
Hello ,Thank you very much for the great review and feedback, we are delighted to know you enjoyed our rooms.We will look into your concern with our team members and make sure this does not happen again.We look forward to welcoming you back soon.