2/10 – Forferdelig
Mariana
Reiste med partner
25. sep. 2024
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My husband and I stayed here during our trip to Calgary from September 20 to 24. After a full day of hiking we come back to our room and find it OPEN. The latch was holding the door open and was visible to anyone walking by that the door was ajar. The room had been cleaned during the day (the garbage was taken and towels were replaced) and so a cleaner left our room OPEN for ANYONE to enter. After speaking to the front desk and manager they had NO sympathy or explanation. The manager stated she trusts the staff and the cleaner would not have left it open. My husband and I would never have left the room open with all of our valuables inside. And the room was cleaned during the day so clearly someone had been there after us and left it open. For the manager to say it was not their fault is ridiculous. We were not offered any compensation or acknowledgement to how terrifying this situation was. Just knowing that someone could have entered our room and touched our things is unsettling. I cannot believe the manager just made excuses and did not trust the reality of the situation. Will never stay at another days inn again and would never recommend it to anyone.
Mariana
Bodde her 4 netter i september 2024