We booked this property in late January 2019 for part of our trip to Ireland in July. The day of our arrival, we drove from Kinsale to Galway and were in contact with the property owner during the day. There was no indication of any issue during the day, in fact we received a message welcoming us to the property later in the day. The property is located about 35 minutes from Galway and we had some trouble finding it. After driving and getting directions we finally arrived around 6:30. However, upon our arrival, we were informed by the owner, that she had discovered that morning, that she had mistakenly double booked our private two bedroom en suite with living, dining, kitchen and the cottage was not available for the night! We were totally caught by surprise and not sure what to do, since we were quite a distance from other accommodations and not sure we would be able to find suitable alternative for the night. The owner offered us two bedrooms in her home, with non-private bath down the hall and use of the family's kitchen, for one night and then to move to the cottage for the remaining two nights. We asked if there would be compensation for the downgrade, lack of privacy and inconvenience and were told there would be. After we agreed to stay and requested again what the compensation would be for the downgrade, we were not given a final answer that night and asked again in the morning regarding compensation. We were told, that no compensation for the downgraded, non-private rooms, would be made. We were told we would be charged full price at the cottage rates for the night and no compensation for our inconvenience was offered. We wished there had been honest communication during the previous day that there was an issue, so we could have made arrangements while we were still in town for an appropriate alternative. Once we were at the property, we did feel limited in our options and once we spent the night, we were at the mercy of the property owner for any compensation for our inconvenience. It was an unfortunate outcome for what should have been a lovely country stay in a delightful private country cottage. I wish our host had been more forthright and understanding of the inconvenience caused by her overbooking of the cottage. We paid full price for less than what we booked! It was very disappointing, as we tried to be flexible to accommodate the owner's error, and felt some compensation was warranted.
