Hoteller i Butte Des Morts

«They double charged for the deposit and it has been over 2 weeks since I’ve inquired about my refunds. Still nothing. Their system recently upgraded apparently and when we checked in they couldn’t find my reservation and after 45 minutes they were able to locate it in their old system. Went up to our room and the housekeepers were in there cleaning it, mind you it’s after 7pm. So we went for dinner while they finished.»

«Room key kept resetting, had to visit front desk 4 times to reset the key card to get access. Headache when told it should work and it didn’t. Overall, service and staff was friendly.»

«Small pest issue»

«Breakfast was good, staff were grumpy. Room was clean, but bathroom was a poor renovation that needs it again, no vent fan and mold was visible. Shower head was low, even for my 5'3" height due to a bathtub being put over another bathtub. Outside of building is gold vinyl siding that looks grey due to the freeway exhaust on the outside. Filthy. lighting even when turned all on and all the way up in the room was very dim. Room was quiet. tub didn't want to drain very well during shower, ...

«Staff were great to work with!»

«The hotel is close to the interstate and ATW airport. The staff was polite and helpful. The building and room shows a lot of wear and tear. The 2 upholstered chairs in the room were quite dirty / stained.»

«Hotel had an issue and was totally shut down. I was not informed. I showed up to find the place closed down, finding a number posted in the office window, called and was told I would get a refund. After scrambling to find a room somewhere else, it took forever just to get a refund.»

«The hotel was well maintained»

«Enjoyed my trip»

«All was fine. The room was comfortable and the staff helpful. I had to leave early and did not have breakfast.»

«The breakfast selection was good and friendly staff!»

«Staff was friendly»

«Staff is responsive to all requests. The primary lady who runs the hotel is always available.»

«It was absolutely disgusting, whatever you do don't lift the mattress up, you will find garbage everywhere!!! Don't try to use a shower, its broken and water sprays everywhere!!! And when you check out, be prepared!! There will be at least 6 workers standing right outside your door waiting for you to leave (not even 2 seconds after we checkout out) we had a few bags left to get into the van and all the workers from that hotel were all right outside my door in-between the door and my van, ...

«The breakfast were the same thing every day no switch up»

«We checked in and immediately found a needle (things drugs) and a pacifier in the middle of the floor. The employee offered to give us a free night some other time. I’ll lever go back to this hotel. It’s full of rude people that obviously live there. Pathetic. We had such a great experience the first time we stayed here. This last time was so disappointing. Go anywhere else. The hot tub in our room was amazing, that’s the only good thing I have to say about this place.»

«Change prices just to make an extra buck»

«Class reunion so.. it was a place to sleep»

«Our room was large and well maitained. I requested top floor so that there was no noise above us and they accommdated. Close to lots of shopping and restaurants. »