Hoteller nær Burns United Methodist Church

«Great service»

«Beautiful place. One of the most spacious places we've ever been My kids were so happy about how spacious the suite was. Staff members were very friendly »

«A front receptionist was repeatedly rude to the customers she managed over the phone. She was argumentative and denigrated her customers on the phone….including me. She argued with how I made my reservation - a phone call to Hilton reservations- she stated was made through a third party. That sort of rudeness required a re-think of her people-facing role. She became frustrated, her voices was raised, argumentative and simply rude. Never should she have access to customers. »

«Our room was clean, breakfast was great and the staff was pleasant and accommodating. We had a great stay!»

«I traveled for work and the staff was friendly from beginning to end. Each person, from valet to front desk were pleasant to work with. The rooms were not carpeted, and instead had linoleum wood flooring, which I was fine with and honestly preferred. Bathrooms were clean, and the area was easy to walk to and from the events center. I'd stay here again. »

«Please let me begin that I have been a Hyatt Rewards member for over two decades. Hyatt Hotels were a go-to”during my business and conference travels. Further, I have stayed at this property a number of times since its opening. I was amazed at the amount of wear and tear at this property. Wood trim on every surface was noticeably scratched, chipped or damaged in some way, the sofa fabric had a tear, etc., making it hard to determine if the facility was clean or not as the air of dinginess was ...

«Didn’t see it»

«Fin beliggenhet i gåavstand til Iowa Capitol med parkeringshus (1$10/dag) på baksiden. Stort nyoppusset og nyutstyrt rom. Stort bad, også. Veldig hyggelig liten restaurant og vinbar, Hobnob) ved siden av inngangen. Den mer formelle restauranten var også grei. Savnet litt hygge i den store lobbyen. Mer «schwung» på teppene i korridorene oppover»

«Nice staff and very nice room»

«Spacious suite with door between bedroom and living areas. On check-in, Parker explained our parking options (rapidly, with an obvious intent to suggest we pay for the $20/daily unlimited in-and-out hotel parking; with a statement that he didn't know the cost of parking on the street (it's $1.25/hour from 9 am to 9 pm; free overnight) and that the ramp across the way was $10/day with no in and out. That made it sound as if we would pay $10 each time we pulled out of that ramp, which is not ...

«Clean room. Really nice showers»

«Hot tub wasn’t hot enough»

«Excellent place to stay in downtown Des Moines. So close to many things. Offers free shuttle service to anywhere within a 2 mile radius. Really nice restaurant and bar on site.»

«The rooms were very nice and it was great to have a hot breakfast every morning.»

«It was clean, but the room need a good update, all is old and dark. It is very good location, good breakfast and staff are nice.»

«The hotel was very clean, quiet, and the staff was very friendly. We really enjoyed the pool and hot tub; those facilities were also very clean. Our room was comfortable and quiet.»

«Clean room»

«Overall great place »