Rom – standard, 2 queensize-senger, ikke-røyk | Blendingsgardiner, strykejern/-brett og barnesenger
Sjekk tilgjengelighet

Anmeldelser av SureStay Hotel by Best Western Buena Park Anaheim

2.5 out of 5
SureStay Hotel by Best Western Buena Park Anaheim
Buena Park, CA

Anmeldelser

6,0
Rangering på 10 − Utmerket. 200 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 201 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 197 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 156 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 250 av totalt 1004 anmeldelser." "

6,2/10

Renhold

6,6/10

Personale og service

5,2/10

Fasiliteter

6,0/10

Overnattingsstedets bygg og tilstand

5,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Robert og Las Vegas

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Didn't like that the pool and hot tub close at 9pm. Parking is a little tight but manageable. Place ia very nice and clean tho. Friendly staff.
Bodde her 1 natt i mai 2024
Svar fra James den 26. mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Bryana

Bodde her 2 netter i mai 2024
Svar fra James den 26. mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Alejandra

Reiste med familie
Likte ikke: Renhold
Beds they need new mattress and blankets and sheets
Bodde her 1 natt i mai 2024
Svar fra Management den 20. mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

maureen

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The mattress was dirty, ripped, and falling apart. The box springs had some structure issues, so it did not support the mattress that was in bad shape.
Bodde her 1 natt i mai 2024
Svar fra Management den 20. mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Grely

Reiste med partner
Likte: Renhold og fasiliteter
The staff on site was not very helpful
Bodde her 1 natt i mars 2024
Svar fra Management den 17. mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

GYOU HO

Likte ikke: Overnattingsstedets bygg og tilstand
Not recommended.
Bodde her 3 netter i mai 2024
Svar fra Management den 13. mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Dioselina

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dirty
Bodde her 3 netter i mai 2024
Svar fra Management den 13. mai 2024
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

Ciara

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Worked well for a one night stay. Was in good distance between knots and Disney
Bodde her 1 natt i april 2024
Svar fra Management den 10. mai 2024
Thank you so much for staying at our hotel.

10/10 – Utmerket

Martha og Phoenix

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean place to stay the facility is well maintained.
Bodde her 1 natt i mai 2024
Svar fra Management den 10. mai 2024
Thank you so much for staying at our hotel. Hope we will host you in future.

4/10 – Dårlig

Jessica

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Upon check in we were told several things that are listed on the website are not accurate. There are no microwaves in the rooms. The hot fresh breakfast was a joke and there was blood on the sheets found in the premade bed. The shower struggled to drain and the toilet was very loud. The tv was so dim and theres no way to brighten it, there also was very limited channels. Upon our return to the hotel on monday night there were 5 cop cars arresting someone in the parking lot. Also if it's busy there's not enough parking compared to rooms. No on site laundry either or luggage carts. This should not be considered a hotel as its more of a sad dirty motel.
Bodde her 4 netter i mai 2024
Svar fra Management den 9. mai 2024
Dear Jessica,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim

4/10 – Dårlig

Ariana

Reiste med partner
Likte ikke: Renhold, personale og service og fasiliteter
I called to get my deposit back, and they did not help at all. I asked them to email me the information that shows they sent it and I have not received it. I also asked to speak to a manager and they did not transfer me. When I tried to call them they’d answer and hang up right away. They have horrible customer service. I will not be going here anymore
Bodde her 1 natt i april 2024
Svar fra Management den 14. mai 2024
Dear Ariana,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Danisha PatelCEOSureStay by Best Western Buena Park Anaheim

6/10 – Grei

Ken

Reiste med familie
Likte: Personale og service
The mattress on one bed was sunken in the middle.
Bodde her 4 netter i april 2024

8/10 – Bra

Gian Carla

Reiste med familie
Likte: Renhold
In my opinion during my stay, all the services were met. I would commend their service and commitment to this hotel.
Bodde her 4 netter i april 2024
Svar fra Management den 28. apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 – Forferdelig

Jose

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Me robaron se ospedan mucha gente mal Viviente y no deĵan. Dormir
Bodde her 4 netter i april 2024
Svar fra Management den 28. apr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Dårlig

To Nga

Hair dryer is not working, Doesn’t change or making bed, smell of cigarettes, poor breakfast, poor bed mattress
Bodde her 3 netter i april 2024
Svar fra Management den 26. apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 – Dårlig

Patricia

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Smelly, dirty room, broken box spring. Dirty, broken pool and hot tub. Crappy breakfast, had to chase down cleaning staff for fresh towels. And noisy construction on the property.
Bodde her 5 netter i april 2024
Svar fra Danisha den 13. apr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

4/10 – Dårlig

Nuruddinali

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 8 netter i mars 2024
Svar fra Management den 30. mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Barbara

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I dislike that they where doing renovations and there was limited parking. I had to park in front of the dumpster. The king size bed was lopsided the one side of the box spring wasn't on the rail. There was a green plastic on the box spring looks like they where treated for bed bugs. I was so disappointed. It was my Fiance first time in Cali
Bodde her 1 natt i mars 2024
Svar fra Management den 27. mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you so much.

10/10 – Utmerket

Gemma

Reiste med partner
Likte: Personale og service
I liked the easy check-in and spacious room.
Bodde her 1 natt i mars 2024
Svar fra Danisha den 23. mars 2024
Thank you! Hope to see you soon!

2/10 – Forferdelig

Joalin

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to Tesla supercharge station inside The source parking structure. Best part is Porto's is 3 minutes drive from this place. They took all towels from your room early in the morning and necer replenished if you don't ask for it. The towels are poor quality and dirty just like floor rugs. No pillow cases for most of the pillows. Newly remodelled shower room is gleaming. I'll not return.
Bodde her 3 netter i mars 2024
Svar fra Danisha Patel den 23. mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

10/10 – Utmerket

gyuri

Bodde her 1 natt i mars 2024
Svar fra Management den 22. mars 2024
Thank you so much for being our guest. We are happy to host you again.

6/10 – Grei

Saudhi

Reiste med en gruppe
There was an iron board in the room but no iron, need another trash can just one in the whole room. Coffee was only one pack of decaf and one regular if both guest wanted regular coffee one will have to take decaf because that is what was left. They should place two packs of coffee and two of decaf so both guest can take the one they favor the must.
Bodde her 3 netter i mars 2024
Svar fra Management den 22. mars 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Alfonso

Reiste med familie
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
We were accommodated by elevator. The bathroom ceiling had mold. There was construction being done to parking lot. No covers on boxspring mattress.
Bodde her 5 netter i mars 2024
Svar fra Management den 22. mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Wendy

Reiste med familie
Likte: Renhold og personale og service
Rooms were fine and staff was great. The construction was a bit of inconvenience but the people stomping around made it almost unbearable.
Bodde her 3 netter i mars 2024
Svar fra Management den 17. mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Kenneth

I’ve been waiting for my $100 deposit to be refunded back to my bank account it’s been on hold since March 7th it’s March 16th that’s unacceptable it’s too long
Bodde her 1 natt i mars 2024
Svar fra Management den 18. mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. At our side, we have released the hold for deposit. Thank you so much.

2/10 – Forferdelig

Amanda

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Danisha den 16. mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Jingyi

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed 3 nights. There's construction going on. We were woke up 6 in the morning. There's hair everywhere. The service was terrible.
Bodde her 3 netter i mars 2024
Svar fra Danisha den 15. mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Kennedy

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Everything was fine until checkout. The gentleman at the front desk said I owed $48 but I was a prepay and the gentleman who checked us in never stated we’d have additional fees. In addition, I left my kindle in the room, called and they said they didn’t have it even tho I can track it and it’s still in the hotel.
Bodde her 1 natt i mars 2024
Svar fra Danisha den 15. mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We have located the Kindle and spoke to on how to retrieve your belonging.

2/10 – Forferdelig

Dolores

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This property was a place for prostitution and sketchy individuals. My family and I did not feel safe or comfortable during our stay. Also the breakfast meal was unacceptable.
Bodde her 2 netter i mars 2024
Svar fra Danisha den 15. mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Dårlig

Clara

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Me quice bañar y para mi sorpresa los despinsadores de javon estavan vacíos no tenian shampoo ni enjuge ni body shower los 3 estaban vacíos todo se escucha la verdad nose si volveria ahi.
Bodde her 1 natt i mars 2024
Svar fra Management den 10. mars 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Dårlig

Sarai

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property had very little furniture which made it very hard for us to avoid putting things on the dirty floor.
Bodde her 1 natt i februar 2024
Svar fra Manager den 5. mars 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Carolyn

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Management den 29. feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Grei

MARCO

Forretningsreisende
Bodde her 4 netter i februar 2024
Svar fra Management den 29. feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

Jaime

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
There wasn’t breakfast like they announced, nothing hot; no waffles to do. The time is just 2 hours and the space is for around 10 people max at the same time. In 30 there’s no breakfast and the just wait until there’s nothing and don’t restocks for other guests. Overall is clean and nice to stay; we’ve stay at the suite 2 bedrooms connected.
Bodde her 2 netter i februar 2024
Svar fra Management den 23. feb. 2024
We apologize for the inconvenience and promise to do better in the future.

2/10 – Forferdelig

Lupe

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Management den 21. feb. 2024
thank you for your review

8/10 – Bra

Emanuel

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Mala atencion por parte de recepcion
Pedimos mas cobijas y nos dijeron que no tenian, fue grosero el recepcionista
Bodde her 4 netter i januar 2024
Svar fra Management den 16. feb. 2024
Thank you for your Feedback and staying with us.

10/10 – Utmerket

Diana

Bodde her 1 natt i februar 2024
Svar fra Management den 22. mars 2024
Thank you so much for being our guest. We are very happy to be host you again.

2/10 – Forferdelig

Yadira

Reiste med familie
I booked 2 rooms, rooms were not clean. One is the bathrooms had a used towel hanging. Sheets smelled like they were not changed. All the water will Come out when showering. Terrible
Bodde her 1 natt i februar 2024
Svar fra Management den 10. feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Sofia

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
TRAVELED FROM THE BAY AREA TO THIS HOTEL!!!!!!!! DONT RECOMMEND..... Traveled with two kids, definitely don't recommend. No microwave in the room, had to go to lobby which was super inconvenient at night for my babies bottle. Did not want to refund either. I put the sign outside for the ladies to clean, they for a fact DID NOT CLEAN. Took the room towels & never returned them. Got charged a $100 fee which I was not aware of. People outside of the room door harassed me and were always slamming their door & talking loudly at 2am. TERRIBLE TAKE YOUR MONEY ELSEWHERE.
Bodde her 3 netter i januar 2024
Svar fra Danisha den 9. feb. 2024
Hi Sofia! I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 – Utmerket

Tabitha

Bodde her 4 netter i januar 2024
Svar fra Management den 8. feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Tabitha

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice stay
Bodde her 3 netter i februar 2024
Svar fra Management den 8. feb. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Grei

Alan

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Bodde her 4 netter i februar 2024
Svar fra Management den 8. feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Tiffany

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I’ve stood at this location multiple times the last two time and this current time they have given me queen size bed when I booked a king size bed! I am over stay at this location.
Bodde her 2 netter i februar 2024
Svar fra Management den 5. feb. 2024
We apologize for the inconvenience and promise to do better in the future.

6/10 – Grei

ailene

im sorry but the room temperature is really freezing.. the heater is nor working though ita adjusted to 90 defree
Bodde her 5 netter i januar 2024
Svar fra Management den 1. feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stay away……
I was charged an extra “resort fee” that I was not informed of when I made my reservation. Keep in mind the pool is approx 4ft x 4ft and dirty, not quite a resort to be charged a fee I wasn’t informed of. There were no parking spots available for two of the four nights I stayed there because someone was camping in their van in the parking lot. There was a homeless man sleeping in the ice room (that’s supposedly locked, however didn’t latch apparently). All fire alarms were disabled and there were no batteries in our smoke detector. They are also a non-smoking property, however our neighbors were outside smoking all day/night and playing loud music late at night. We asked for new pillows because of a mystery red fluid on one, but they never brought them to our room. Only good thing is we had hot water. Just save your money and stay away.
Bodde her 4 netter i januar 2024
Svar fra Management den 1. feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Dårlig

midaya

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Honestly the rooms were ok the bed was way too soft the towels and sheets did have black stains on them not sure where that is from, the shower drain dosent drain idk if id ever stay here again parking was easy and the area was nice freeway was close target and food places were down the street id give it 5/10
Bodde her 1 natt i januar 2024
Svar fra Management den 1. feb. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Cathy

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
Arrived late but same day and wasn’t given the king room I paid for. Room not updated and in need of repairs. Did contact front desk in morning and got new room, still paint and tile flaws simple updates needed
Bodde her 3 netter i januar 2024
Svar fra Management den 30. jan. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

Betsy

Reiste med partner
Likte: Personale og service og fasiliteter
Our door was slightly opened when we arrived. And going in, it was hard to shut closed at first, we needed some strength to close it properly, took about 10 mins. The floor was dusty and our feet were dirty with the short time it took us to get our shoes off and to the bathroom tub to wash it off. Also the door besides our room was slightly opened ajar the whole stay, like our own when we first got in. But the service and complimentary breakfast was nice, we got offered clean towels replaced the next day without even asking. I would stay again; however, just need to bring my own indoor slippers and maybe extra sheets.
Bodde her 2 netter i januar 2024
Svar fra Management den 28. jan. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Hilda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
&
Bodde her 1 natt i januar 2024
Svar fra Management den 28. jan. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Bra

shane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
nice
Bodde her 1 natt i januar 2024
Svar fra Management den 28. jan. 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.