4/10 – Dårlig
Spiro
23. mars 2026
I stayed at The Notary Bruges and had a very disappointing experience regarding a lost item.
After checking out, I realized I had left a sweater behind. I contacted the hotel and received written confirmation that the item had been found and would be securely stored until a friend could pick it up on my behalf, as I am currently based abroad.
When my friend went to retrieve it, the hotel was unable to locate the item. Since then, I have sent multiple follow-up emails and have received no response.
While mistakes can happen, this situation reflects a clear lack of accountability and basic customer service. The item was acknowledged and confirmed as stored, yet it was not returned, and all communication has since been ignored.
I would strongly caution future guests to double-check all belongings before checkout, as there appears to be little follow-through when issues arise.
Spiro
Bodde her 1 natt i februar 2026






































