Dear Guest,Sorry your stay was not what we would have liked.We would love to know more about what we could do to improve it. Could you send us a private message with more details?We hope that you will return in the future for a more enjoyable stay. Kindest regards,Petra DEMEYERE, General Manager

Dear Gunnar,We are grateful for this maximum rating of your recent stay.We are glad we were able to meet all your requirementsBest regards,Petra DEMEYERE, General Manager

Kjære Ragnar, Tusen hjertelig takk for en flott tilbakemelding. Vi setter stor pris på de fine kommentarene dine om alt fra beliggenhet til rom og betjening. Det er svært viktig for oss å yte god service til våre gjester, så dine tilbakemeldinger er en stor motivasjonsfaktor for teamet vårt. Vi ønsker dere velkommen tilbake ved en senere anledning. Med vennlig hilsen, Patrick MAES, General Manager

Beste Marvin,We danken u voor uw feedback.We zijn blij te horen dat u tevreden was met de netheid van de kamer, de staat van het hotel, de service en de voorzieningen in de kamer. Wat betreft de bewegwijzering naar het centrum van Brugge, we begrijpen dat het soms lastig kan zijn om de weg te vinden in een onbekende stad. Ons hotel ligt op een ideale locatie in het stadscentrum en alles is op loopafstand, maar we raden onze gasten altijd aan om een kaart of navigatie-app te gebruiken om gemakkelijker de weg te vinden. Onze receptie is 24 uur per dag beschikbaar om u te helpen met routebeschrijvingen en aanbevelingen voor bezienswaardigheden in de stad.Met vriendelijke groeten en graag tot nog eens,

Estimada Elizabeth Cecilia,Nos complace saber que encontró nuestra ubicación excelente y que nuestro personal de recepción fue muy amable. Siempre nos esforzamos por brindar un servicio excepcional a nuestros huéspedes. Lamentamos que la alfombra de la habitación no haya cumplido con sus expectativas. Apreciamos sus comentarios y tomaremos en cuenta su opinión para futuras mejoras en nuestras instalaciones. Nos alegra saber que, en general, considera nuestro hotel como una maravillosa opción.Esperamos que, si vuelve a Brujas, de nuevo cuente con nosotros como su alojamiento ideal. Un saludo muy cordial,

Dear Garry,Thank you for taking the time to share your experience at our hotel.We are glad to hear that you found our location very convenient, as we strive to provide easy access to the city center and its attractions for our guests.We appreciate your feedback on the room cleanliness, hotel condition, and room amenities. We acknowledge that some aspects of our hotel may appear dated, and we are excited to announce that we will be undergoing renovations from September 2023 to the summer of 2024 to address these concerns. We apologize for any inconvenience this may have caused during your stay and hope that our friendly service and welcoming atmosphere made up for it.We hope to have the opportunity to welcome you back after our renovations for an even better experience. Kind regards,Petra DEMEYERE, General Manager

Dear Guest,Thank you for this great review.We are delighted to hear that you found our staff to be very good and appreciated our prime location. Our team takes pride in providing exceptional service to all our guests, and we are thrilled that this was evident during your stay. It's great to know that you enjoyed your time with us and that our hotel's central position allowed you to easily explore the beautiful city of Bruges.We look forward to welcoming you back on your next visit to our hotel. Kind regards,Petra DEMEYERE, General Manager

Hi there,It’s kind of you to leave us this feedback about your recent visit.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back. Best wishes,Petra DEMEYERE, General Manager

Dear Chris,Thank you for taking the time to share your feedback.We are pleased to hear that you appreciated our convenient location and the pleasant interactions with our team. We always strive to provide a warm and welcoming atmosphere for our guests.We understand your concerns regarding the decor and furnishings and have noted your comments for future renovations. We apologize for any inconvenience this may have caused during your stay. Your feedback is valuable to us and helps us improve our services.We certainly hope that we can welcome you back again. Best regards,

Gentile Marika,Grazie per averci fatto conoscere la sua opinione.Siamo lieti di sapere che il nostro personale è stato in grado di accoglierla anche in tarda notte e che ha apprezzato la tranquillità delle nostre stanze. È fantastico che ha trovato la posizione dell'hotel ottima. In effetti ci troviamo nel cuore del centro storico di Bruges, vicino a tutte le principali attrazioni turistiche.Grazie anche per aver menzionato la comodità dei cuscini e coperte extra presenti in camera. Il nostro obiettivo è garantire il massimo comfort ai nostri ospiti durante il loro soggiorno.Saremo lieti di poterla accogliere di nuovo presso il Novotel Brugge Centrum in futuro. Le porgiamo i nostri cordiali saluti.

Dear Matthew,Thank you for sharing your feedback about your recent experience.We are delighted to hear that you found our staff excellent and enjoyed our lovely breakfast. Our central location is indeed perfect for exploring Bruges and its attractions, and we are glad that you appreciated the convenience of being within walking distance to shops.We understand that the family room felt a bit small for your needs, and we apologize for any inconvenience this may have caused. Our rooms are designed to provide comfort for families, and we offer connecting rooms upon availability for those who require more space. We also appreciate your feedback on the outdoor pool and will look into the maintenance concerns you mentioned. Regarding the parking, we are glad you were able to find a suitable spot for your van with a roof box, as our underground parking has height restrictions.We hope to welcome you back. Best wishes,

Dear Vasileios,Thank you for taking the time to share your feedback.We apologize for the inconvenience you faced during your stay. We are sorry that the standard of your room and bathroom did not meet your expectations and will review your feedback with our housekeeping team. As for the room and bathroom design, we appreciate your input and will consider it for future renovations.We hope you will consider staying with us again in the future. Best regards,Petra DEMEYERE, General Manager

Dear Diana,Please accept our thanks for your kind review regarding your stay.We are glad that you had a pleasant stay and appreciated our high standards and quality service. We're equally glad that our location was convenient for you and that you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day.We look forward to welcoming you back on your next visit to Bruges. Kind regards,Petra DEMEYERE, General Manager

Dear Chris,Thank you for sharing your review.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on your next visit to Bruges. Kind regards,Petra DEMEYERE, General Manager

Dear Paul,Thank you for taking the time to share your wonderful experience at our hotel.We are thrilled to hear that you enjoyed your stay with us and to know that you appreciated our ideal location.It's great to know that the generous and peaceful rooms with there comfortable beds met your expectations.We are also glad that you and your family enjoyed our quality breakfast buffet with a wide variety of choices, including the very popular waffle-making machine.We apologise for any confusion regarding the hotel restaurant, as we no longer have one. However, we do offer a trendy and cosy Gourmet bar where you can watch your favourite sport on a large screen.We appreciate your feedback on the décor and want to assure you that we continuously strive to maintain and improve our facilities.As for the parking, we acknowledge your concern, but please note that it is a public underground parking facility, and we do not have control over the pricing.Nevertheless, we are delighted that you were able to enjoy the heated outdoor pool despite the rainy weather and that our hotel's proximity to various attractions and restaurants made your stay more enjoyable.We hope to have the pleasure of welcoming you and your family back to our hotel in the future.Warm regards,Petra DEMEYERE, General Manager

Sehr geehrter Jan,vielen Dank für Ihr positives Feedback zu unserem Hotel Novotel Brugge Centrum!Wir freuen uns sehr, dass Sie sich bei uns rundum wohlgefühlt haben und danken Ihnen im Namen der gesamten Crew ganz herzlich für Ihren Besuch.Freundliche Grüße und alles Gute aus BrüggePetra DEMEYERE, Hoteldirektorin

Dear Rowena,Thank you for this great feedback about your recent stay.We are delighted to hear that you found our location convenient for exploring the beautiful city of Bruges. Our friendly and helpful staff is always eager to assist our guests, and we are glad that you enjoyed their service, especially the knowledgeable bar staff and their expertise on Belgian beers.We appreciate your kind words about our hotel's cleanliness, condition, and room amenities. We strive to provide a comfortable and enjoyable stay for all our guests.We look forward to welcoming you back on your next visit to Bruges. Kind regards,

Kære Lone.Tusinde tak for din fine anmeldelse af dit ophold på Novotel Brugge Centrum.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os.Vi takker for rosen, og minder dig om, at vi altid vil være glade for at se dig igen.Petra DEMEYERE, General Manager

Cher David,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis que vous ayez apprécié la propreté des lieux ainsi que notre emplacement stratégique.Nous espérons avoir le plaisir de vous revoir bientôt.Bien cordialement,Petra DEMEYERE, Directrice générale

Beste Jasper,Hartelijke dank voor deze enthousiaste beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met warme groeten en graag tot een volgende keer,Petra DEMEYERE, General Manager

Kære Per.Vi takker mange gange for den utroligt fine anmeldelse,De har givet af Deres ophold på Novotel Brugge Centrum.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os. Vi håber du fik samlet nogle dejlige minder sammen der vil holde i lang tid.Det vil altid glæde os meget at byde dig velkommen på hotellet igen.Petra DEMEYERE, General Manager

Dear Paul,Thank you for taking the time to share your experience at our hotel.We’re so pleased to know you had a pleasant stay overall and our location was ideal for your requirements.We hope we will have the opportunity to see you again in the future. Best regards,Petra DEMEYERE, General Manager

Chère Christine,Merci d'avoir partagé l'expérience positive de votre séjour chez nous.Nous sommes enchantés d'apprendre que vous avez passé un agréable moment en famille dans notre établissement.Votre satisfaction est notre plus belle récompense.Au plaisir de vous recevoir à nouveau,Petra DEMEYERE, Directrice générale

Cher Xavier,Merci pour votre commentaire.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une expérience toujours de qualité. Cordialement,Petra DEMEYERE, Directrice générale

Estimada Marlene,agradecemos o seu generoso comentário.Foi um prazer receber a sua presença e é com imensa satisfação que concluímos que fomos ao encontro das suas expectativas, nomeadamente ao nível da localização — tão relevante quando queremos conhecer uma nova cidade. Estamos mesmo no centro de Bruges, a apenas alguns metros da praça principal.Esperamos receber a sua visita novamente e continuar a superar as suas expectativas.Com os melhores cumprimentos,Petra DEMEYERE, Gerente Geral

Dear Frank,Thank you very much for this kind review.We take pride in catering to our guests’ needs the best way we can and appreciate your kind words, we will be sure to share your feedback with the team. We are also pleased to hear that our breakfast helped to start your day off the right way.We look forward to seeing you again soon.Best regards,Petra DEMEYERE, General Manager

Kära Lena,tack för att ni tagit er tiden att ge oss feedback.Det här fina omdömet representerar allt vi vill att våra gäster ska känna efter ett besök hos oss. Vi önskar er varmt välkommen åter!Med vänliga hälsningar,Petra DEMEYERE, General Manager

Beste GodelieveHartelijk bedankt voor uw fijne review.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Met vriendelijke groet,Petra DEMEYERE, General Manager

Estimado Sergio,Agradecemos que se hospedara con nosotros.Siempre estamos atentos a las reseñas de los clientes, su satisfacción es nuestro objetivo principal. Sentimos los inconvenientes que describe y nos disculpamos. Si bien revisaremos los aspectos que menciona, no estamos faltos de personal, de todos modos compartiremos su opinión con el departamento a cargo, especialmente para los momentos de mayor afluencia de huéspedes. Los comentarios de quienes nos visitan son muy importantes para nosotros y bien recibidos en todo momento.Un saludo cordial,Petra DEMEYERE, Directora general

Beste Dicky,Heel erg bedankt voor uw mooie score!Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Vriendelijke groet en graag tot ziens,Petra DEMEYERE, General Manager

Estimada Araceli,Muchísimas gracias por su valoración acerca de su experiencia en nuestro hotel.Es muy agradable revisar sus comentarios y confirmar en su lectura que han podido disfrutar de una excelente limpieza en nuestras instalaciones y de una perfecta atención. Gracias por su tiempo y por su confianza.Esperamos tener el placer de recibirle de nuevo en un futuro cercano,Petra DEMEYERE, Directora general

Dear Angela,Thank you for taking the time to let us know your opinion of your recent stay.We aim to make every experience with us memorable, so it is very rewarding to receive your message of satisfaction. We are glad that our central location also met your expectations.We look forward to welcoming you back on your next visit to Bruges. Kind regards,Petra DEMEYERE, General Manager

Kära Linda,tack för att ni har valt att lämna ett omdöme.Vi är glada att höra att ni trivdes bra hos oss och att ni uppskattade vårt välkomnande och servicen överlag. Vårt team strävar alltid efter att erbjuda en exceptionell och vänlig service för att göra er vistelse så angenäm som möjligt och det är mycket uppmuntrande att få sådana fina kommentarer från våra gäster.Vi hoppas att få välkomna er tillbaka till vårt hotell i framtiden. Med vänliga hälsningar,Petra DEMEYERE, General Manager

Kære Allan.Rigtig mange tak for din positive anmeldelse af dit ophold på Novotel Brugge Centrum.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os. Vi håber du fik samlet nogle dejlige minder sammen der vil holde i lang tid.Det vil altid glæde os meget at byde dig velkommen på hotellet igen.Petra DEMEYERE, General Manager

Kære Anne Marie,tak fordi du tog tid til at anmelde dit ophold på hotel Novotel Brugge Centrum.Vi er glade for den flotte karakter, og at du fandt hotellet tilfredsstillende og at du havde et godt ophold hos os.Vi ser frem til at åbne dørene for dig endnu engang.Petra DEMEYERE, General Manager

Dear Masato,Thank you for taking the time to share your experience with us.We regret the issues you encountered with the room facilities and cleanliness. We understand the importance of maintaining a clean and up-to-date environment for our guests, and we are currently planning renovations starting from September 2023 to address these concerns. In the meantime, we encourage guests to report any issues to our 24-hour reception, so we can promptly address them and ensure a pleasant stay.We hope to welcome you back in the future for an improved experience. Kind regards,Petra DEMEYERE, General Manager

Dear Ross,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you appreciated our great location and friendly staff. Our team always strives to provide a warm and welcoming atmosphere for our guests. We apologize for any inconvenience caused by the shower during your stay. We appreciate your feedback and will take it into consideration as we continue to improve our services and amenities.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,Petra DEMEYERE, General Manager

Beste Pauline,Hartelijk dank voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Hopelijk zien we je snel nog eens!Petra DEMEYERE, General Manager

Dear Guest,Thank you for letting us know that you enjoyed your stay.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope to welcome you back to Novotel Brugge Centrum in the future. Best regards.Petra DEMEYERE, General Manager

Dear Sara,Thank you for taking the time to share your review.We are pleased to hear that you had a good stay on your way back to the UK and found our location very convenient,However, we are sorry that you were not entirely happy with the temperature of your room. We do have fans available upon request, so please do let us know at the time if you have any concerns, we will always do our best to help.We hope to welcome you again on a future occasion.Best regards,Petra DEMEYERE, General Manager

Dear Matt,Thank you for taking the time to share your review.We are pleased that you all had an enjoyable stay.While our rooms do not have air conditioning, as is indicated on our site, we do try our best to ensure that guests have a comfortable stay.We hope to have the opportunity to welcome you again.Best wishes,Petra DEMEYERE, General Manager

Dear Guest,Thank you for taking the time to let us know your opinion of your recent stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back. Best wishes,Petra DEMEYERE, General Manager

Apreciada Katia,Muchísimas gracias por su valoración.Nos llena de satisfacción comprobar a través de su opinión que su estancia entre nosotros ha cubierto sus expectativas y que se lleva una muy buena impresión de su experiencia en nuestras instalaciones.No cabe duda de que Brujas es una ciudad para pasearla, para ser explorada tranquilamente y, en ese sentido, nuestra céntrica ubicación resulta ideal para que el visitante la disfrute a pie.Con el deseo de volver a verle muy pronto, le enviamos los saludos más cordiales,Petra DEMEYERE, Directora general

Dear David,Thank you for your review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.The entire team look forward to welcoming you back on a future visit.Kind regards,Petra DEMEYERE, General Manager