Dear Mr TomThank you for taking the time to share your opinion following your stay at Grand Hotel Casselbergh. We are delighted to read that you enjoyed your stay and our location!Indeed, the hotel offers an ideal location close to the various points of interest of Bruges, while enjoying the calm. It would be a pleasure to welcome you again in our establishment during your next visit to Bruges. Wishing you a lovely day and very kind regards, Els, Sales & Marketing

Thank you for taking the time to post such a glowing review following your recent stay here at our hotel. We are delighted to learn that you thoroughly enjoyed your stay. Very pleased to read that you appreciated the room, bathroom and our very central location. We are indeed situated very strategic to explore our beautiful and historical city Bruges! We do hope that you will allow us another opportunity of playing host to you again in the near futture. Very kind regards, Els, Sales & Marketing

Dear Mr Jörgen Thank you very much for this excellent score. It's great to read that you had a perfect stay. We already look forward to welcoming you again in the future on a possible next visit! Warm wishes, Els, Sales & Marketing"

Dear Hege, Thank you very much for this nice review. Thank you also for passing on the work point, we will certainly discuss your comment internally. We hope to welcome you again next time! Kind regards, Egon Lagrou Assistant General Manager

Dear Lyla, Thank you for the wonderful review! We're pleased to read that you've enjoyed your stay at Grand Hotel Casselbergh and that our prime location as well as our decor contributed to the overall experience. Our hotel being in a historical building does indeed come with it's restrictions regarding accessibility by elevator. Please note that to get to the reception an elevator can be taken from the ground floor to the reception floor (R) and if you ever need assistance with the heavy luggage we'd be more than happy to help. We hope we may have the pleasure of welcoming you back as our guests soon. Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Gerardo, Thank you for the positive review and your compliments to our breakfast! We're happy that all was well during your stay.We hope we may welcome you back some time soon! Warm Regards Morgan Co-Front Office Manager

Beste Rob, Hartelijk bedankt voor het schrijven van deze review en voor deze prachtige score. Wij zijn verheugd te vernemen dat u genoten heeft van een aangenaam verblijf en u onze kamers en bovenal de vriendelijkheid van ons personeel kon waarderen. Wij hopen u in de toekomst opnieuw te mogen verwelkomen. Met vriendelijke groetMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear StephenThank you for the excellent score! We are pleased to hear that our prime location and lobby/ bar area contributed to your overall experience. We hope we may welcome you back sometime soon. Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear FlanneryThank you for the wonderful score! We hope we may welcome you back soon. Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Madeleine, Thank you for staying at Grand Hotel Casselbergh. We're sorry to hear that the room wasn't really what you expected it to be. We do offer a wide selection of different roomtypes with different sizes and each roomtype should be advertised online with the correct surface size. After check-in if the room is not entirely to your liking you can always mention this to the front desk, when available we'd be more than happy to help arrange a room that you prefer more. Regarding the carpet, we'll certainly take your comments to our housekeepig department as they'll fix this accordingly. Nevertheless, we do hope you've enjoyed your stay in Bruges and the early check-in. Warm RegardsMorgan Co-Front Office Manager

Beste Mevrouw Hoonaard,Hartelijk bedankt om uw ervaring met ons te delen.Jammer dat we een 10/10 missen, want dit is ons uitgangspunt, jullie een top verblijf aanbieden, een unieke ervaring.We zijn verrast om te vernemen dat u de wellnessfaciliteiten als minder positief heeft ervaren, aangezien de meeste van onze gasten hier doorgaans zeer tevreden over zijn. Ook betreuren we het dat het uitgebreide ontbijtbuffet niet aan uw verwachtingen heeft voldaan.Uw opmerkingen zullen doorgegeven worden aan de desbetreffende departementen. Toch hopen we u alsnog in de toekomst terug te mogen verwelkomen!Met vriendelijke groeten,Elise Co-Front Office Manager

Dear Lisa, Thank you greatly for the amazing feedback and your kind words. We are absolutely pleased to read that you've enjoyed a wonderful stay and that our entire team and our prime location added to the overall experience. We hope we may have the pleasure of welcoming you back in the (near) future! Warm RegardsMorgan Co-Front Office Manager

Dear Peter, Thank you for your perfect score! We hope we may welcome you back some time soon. Kind RegardsMorgan Co-Front Office Manager

Dear Mr Martijn,First of all, we’re terribly sorry to hear that your stay got clouded due to an unfortunate incident with your car. This is indeed not the level of service that we strive to provide, and we do sincerely regret this occurrence. It might have been that your e-mails didn’t arrive rightfully, would it be possible to resend them again so we can respond properly? This way we hope we’ll be able to provide a satisfactory outcome for both parties involved. Warm RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Albert, Thank you for the wonderful score! We're pleased to read that you've enjoyed your stay and that the large selection of fresh breakfast items contributed to that. We hope we may welcome you again in the near future! Kind RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Susan, Thank you for taking the time to write such a positive and hartwarming review. We highly appreciate your kind words and the perfect score. We hope we may welcome you back in the future for another wonderful stay! Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Thomas, Thank you for the perfect score and lovely review! We're pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our beautiful interior contributed to the overall exeprience. We hope to welcome you back soon! Best RegardsMorgan Grand Hotel Casselbergh

Dear Kimberly,Thank you for the perfect score and the kind words. We're absolutely pleased to hear that you've enjoyed your visit to Bruges and that our hotel contributed to that. We can't wait to welcome you back in the future! Warm RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Gregory, Thank you very much for the perfect score! We hope we may welcome you back in the future. Kind RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Maritza, We're very sorry to read that you've rated us a 2/5. Would it be possible to reach out to us and explain why we've received such a low score? Your feedback is extremely valuable for the constant improvement of our services. Kind RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear James, We sincerely thank you for your kind words and perfect score. We're thrilled to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our team, the room and the breakfast were stay enhancing. We would love to welcome you back in the (near) future! Best RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Howard, Thank you very much for your kind words and lovely score. We're absolutely pleased to read that you've loved your stay with us. We're very sorry for any inconvenience caused with the parking, since we indeed do't have EV chargers we don't advertise them so we'll definetly find out where this is advertised and change this. We'll definitley take your feedback into careful consideration so we can constantly improve our services. We wish you a very nice day and hope you'll be able to visit us again soon. Warm RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Leslie, Thank you for the amazing score. We hope we may welcome you back in the future! Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear DAW, We sincerely want to thank you for the perfect score and for taking the time to write such a positive review. We're thrilled to read that you've enjoyed your stay at Grand Hotel Casselbergh and that it's beauty contributed to your overall experience and making it even 'one of the nicest hotels' for you does gives us great pleasure. We hope we may welcome you back some time soon. Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Alexandria, Thank you for the lovely score. We hope we may welcome you again on your next trip to Bruges! Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Julie, Thank you for the wonderful score and your kind words. Everyday we aim to provide our guests with a relaxing and comfortable stay so we're very thrilled to read that we've succeeded. If you're ever visiting Bruges again, it would be our pleasure to welcoming you back at Grand Hotel Casselbergh. Best RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Sarah-Maude, Thank you for the perfect score and your lovely feedback. We're very pleased to hear that you enjoyed a relaxing stay at Grand Hotel Casselbergh and that our entire team, the wellness facilities and our extended breakfast buffet contributed to that. We hope we may welcome you some time again soon! Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Amanda, Thank you for the perfect score! We hope we may welcome you back some time soon. Kindest RergardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Scott, Thank you for the wonderful score and for the lovely feedback. We're pleased to hear that you've enjoyed your stay at Grand Hotel Casselbergh and that our prime location and wellness center contributed to that experience. We hope we may welcome you back some time in the near future. Kindest RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Mario,Thank you for choosing Grand Hotel Casselbergh and for the perfect score! We wish you a lovely day and hope we may welcome you back sometime in the future. Kindest RegardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Steve, Thank you for taking the time to write such a positive review. Hopefully we may welcome you back some time soon. Kindest RegardsMorgan Co-Front Office Manager

Dear Joanna, Thank you very much for your kind words and the perfect score! We hope we may welcome you back in the future. Kindest RegardsMorgan Co-Front Office Manager

Dear Mackenzie,Thank you for taking the time to write such a lovely review and for the excellent score!We're thrilled to read that you've appreciated the gorgeousness of Grand Hotel Casselbergh and felt invited and welcomed. Every day, our entire staff does their absolute best to provide top-notch service, so we're very pleased to hear that we've succeeded in that aspect.We'd love to welcome you back sometime soon.Warmest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Merritt,Thank you for the wonderful score. We're pleased to hear that you enjoyed our bathroom with both shower and baththub. Should you ever visit the lovely city of Bruges again, we hope we may welcome you back at Grand Hotel Casselbergh. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Susan,Thank you for the perfect score! We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan Co-Front Office Manager

Dear Sara, Thank you very much for your praising feedback. Every day we strive to ensure that we provide all our guests with a pleasant and comfortable stay. We are therefore extremely pleased to hear that you enjoyed your stay at Grand Hotel Casselbergh. We wish you a very enjoyable day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager

Dear Deirdre, We would like to thank you for the amazing score! We hope to welcome you again soon at Grand Hotel Casselbergh. Kind regardsMorgan Co-Front Office Manager Grand Hotel Casselbergh

Dear Mr James, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our fantastic location, just a 3-minute walk from the town square. It's great to know that our proximity to the heart of the city added to the positive experience of your stay.We appreciate your kind words and look forward to welcoming you back for another fantastic visit in the future. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Harald, Thank you very much for the excellent score! We hope we may have the pleasure of welcoming you back in the near future. Kindest RegardsMorgan Co-Front Office ManagerGrand Hotel Casselbergh

Chère Mme Nathalie, Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement idéal et que vous avez apprécié notre accueil chaleureux.Nous sommes ravis que nos efforts pour parler français aient été appréciés. La satisfaction de nos clients est notre priorité absolue.Nous prenons en compte votre remarque concernant le prix du petit-déjeuner, et nous sommes reconnaissants de votre retour. Nous sommes toujours en quête d'améliorations, et vos commentaires sont précieux.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite.Cordialement,Morgan Co-Front Office ManagerGrand Hotel Casselbergh

Dear Mr Marc, Thank you very much for this nice review. We certainly hope to welcome you again in the future!Best RegardsMorgan

Dear Hector, Thank you for the wonderful score! We hope we may have the pleasure of welcoming you back in the near future. Kindest RegardsMorgan Co-Front Office Manager

Dear, We would like to thank you for the perfect score given! We hope to welcome you again soon at Grand Hotel Casselbergh. Kindest regardsMorgan

Dear Amy, Thank you very much for your praising feedback and the perfect score. How lovely to hear that the service as well as the food was much enjoyed. We wish you a very wonderful day and hope to have the pleasure of welcoming you back again soon. Kind regardsMorgan //Co-Front Office Manager