Hoteller i Brookside

«the property is misleading, the pool is very small, the staff was nice but the rooms were not as clean. there was mold in the shower around the soap, shampoo and conditioner. The shower curtain liner was dirty. They initially put me in a used room. My card continued to become deactivated. I worked out in the gym but the water fountain was not working. All around i was not pleased with the cleanliness of the facility and the rooms. I will try very hard to never stay at a holiday inn again. »

«No bedding for trundle bed in room »

«It was quiet. The bed was comfortable. The staff was very friendly. However the elevator was a bit slow.»

«Staff thought it was funny to play circus music after 10pm on repeat to find a missing luggage cart. They laughed in my face when I asked what the loud music was. They all made it clear they are only there to collect a paycheck. Doing their jobs looked extra.»

«Breakfast was nice with choices. Room clean. Parking was safe. Two night stay was quiet and pleasant.»

«The hot water is absolutely scalding temperature, and will not be combined with cold at all, please check the shower after I'm gone, and these beds look new but my back is wrecked after staying here. There was no chair in the room at all so all I had to sit on one of these really hard beds. I will not stay here again because of this. I asked for a chair, went to the office and specifically asked for one. Saw several inside the former pool area. No one ever said a word to me about it. So I'm ...

«Just an old hotel they slapped some paint and vinyl flooring in but still smells of smoke from decades past. Bed was hard, pillows like nothing. Just a cheap place to lay your head. I’m always reminded when staying somewhere like this that it’s worth spending $30 more to get a completely better experience. »

«Great breakfast, nice hotel, free parking, beds comfortable.»

«The staff were friendly and very helpful. The location near the airport was excellent. We left before breakfast so cannot comment on that. Our biggest complaint was that the door into our room dragged so badly on the floor that it could not be opened the entire way. And when we mentioned it the next morning we were told it was a known problem! Why assign us that room then? The hotel did not appear to be full. This the poor rating.»

«Great AC. Plenty of hot water. »

«The room we recieved was not what we reserved but the gentleman at the front desk tried to resolve the issue. He was sympathic to our situation but they were totally booked and an error was made that could not be fixed. The room was nice just not as big as the one we reserved. The next morning Michelle the GM had agreed to provide us with a partial credit towards the room since it was smaller than the one we reserved. The grounds were nice, breakfast was good, and the room we did get was ...

«Perfect for us.»

«Place was under renovation and we were offered $10 off next Drury stay..no thanks »

«Clean room »

«Upon my arrival I was greeted by Brenda, who was extremely kind and helpful. She checked me in and provided recommendations to the nearby restaurants and have me directions to the venue that I was in town for. My room was clean, spacious and accommodating to my needs. Overall, my visit was pleasant and I would definitely recommend others to this hotel.»

«Staff were excellent. Unfortunately the pool Was not in service »

«The room was clean, breakfast great and the gentleman that checked me out friendly and helpful.»

«Room was very clean minus under the bathroom sink had black mold underneath it. And only one working elevator which made check out extremely annoying because of the luggage carts and full elevators. Waited 25 mins just to be able to get to the main lobby.»