Thank you so much! We really appreciate hearing that

Thank you for sharing your experience. I am saddened to hear of this cleaning quality issue. We push our hard working housekeeping staff to do better each and every day. We have a full laundry facility and all linens and towels are changed out for each stay. I am sorry to hear of the issues experienced. Also, the pink residue that tends to appear at the bottom of shower curtains is not mold and is common due to the products used in the shower. We do pull the curtains to clean them periodically. Finally, it is not always possible to re-clean the entire kitchen including pulling all dishes and re-washing, in-between each rental. Our team works hard to make these spaces as good as possible - and if the clean is for a same-day turnaround there wouldn't be sufficient time for this. I say this in hopes of conveying our understanding and grasp of these issues. It is not a common issue amongst our 70+ properties that we manage. Hopefully you can return to us and experience a better housekeeping job next time. Thanks again, Aaron

Thank you! Enjoy your stay!

Fully agree! I asked Hotels.com and Expedia multiple times to have the ability to add more detail both on the interior and features of them home, and general information. Unfortunately, it is all based on an automated system and they will not let us change it.

thank you!

Jennifer, thank you so much for your kind words. We look forward to hosting you again soon!

That's great to hear, thank you so much!

Thank you for your feedback! We appreciate it; one thing I can say is that we invite all our guests to read carefully the Welcome Packet that we sent, which contains information such as specific directions with maps, and the type of coffee maker - as well as the fact that coffee is not provided. We are glad these inconveniences didn't ruin your stay, and please do not hesitate to contact us anytime you need anything!

Thank you so much, we are glad you enjoyed your stay!

Thank you for your feedback, we are happy you enjoyed your stay!

Thank you so much, we are glad you enjoyed your stay!

Thank you so much, Tricia, we are glad you enjoyed your home away from home!

Thank you so much - and great pictures!!! We look forward to your return. Have a great winter!!! Alex

Hi and thank you for your feedback! If there's anything we could have done differently to get a 5/5 rating, please do let us know. Feedback is very important to us! As far as restaurants, there are a handful of restaurants within the resort itself - from the upscale Bretton Arms and Main Dining Room at the Mount Washington Hotel, to the more casual Fabyan's and Stickney's - and coming soon, a gorgeous new mountain top venue. These are all within a 5 minute drive, or a free shuttle ride away. We do however recommend that guests bring food if they plan to eat at home, as the closest supermarket is about 20 minutes away!

Thank you for sharing your feedback! If you don't mind sending us a note telling us what we can do to make sure your rating is a 10 out of 10, we would appreciate it! We strive to do the best job possible to make sure all of our guests have a 5 star experience!

Thank you Tom, glad we were able to help you! Alex

Thank you so much for your feedback! I will send to our staff, they take a lot of pride in their work and they will really appreciate it! Please keep the Bretton Woods Rentals team (soon to be known as Bretton Woods Vacations!) in mind for your future vacations!

Thank you so much! We are glad you had a good stay!

Thank you so much, we are glad you enjoyed your stay!

Thank you for your feedback! We would love to know what we could have done differently to make this a 5 star review. Our goal is always complete guest satisfaction, so please do not hesitate to contact us and let us know if anything was not perfect!

Thank you, Brandy. We have a variety of different accommodations, from 2 bedrooms to 5 bedroom and unfortunately the Expedia system is automated so we cannot create descriptions. All of our units are entered into the system accurately; guests need to make sure they book the correct one! In this case, you booked room "SC19" which is a 3 bedroom. I'm not sure where the confusion was, but from our end you booked a 3 bedroom and were put in that very exact room. You may want to express your concern with Hotels.com as it may relate to their interface and the fact that, as I mentioned, it's all automated and perhaps a bit confusing. As for the food, we apologize for that and I have informed the cleaning staff to make sure they look at the dishes that guests have put away and make sure they are truly clean.

Thank you for your feedback! Unfortunately, not all units have air conditioning. These are individually owned homes, and some owners don't see the need - and some associations actually don't allow it. I should point out that it was a low of 52F (11C) last night, not exactly a scorcher, and most summer nights are in the upper 40's to low 50's, so AC is not usually needed. That said, we offer many units that do have AC, so we encourage our more heat-sensitive guests to book one of those!

Thank you so much, we look forward to your next trip!

Thank you!

Dear Jason - We feel terrible that you had a negative experience! Unfortunately, the issues that you mention are more related to the Expedia/Hotels.com interface than our units. We have 37 units, all completely different from one another. Expedia and Hotels.com make it a bit difficult to understand the specific features of each unit and we are not allowed to provide a customer description that would help - but the photos are 100% accurate. They are all labeled as "rooms" on the website (which is the only way we can do it), and all the pictures for a given room are ONLY for that room; so it's not really fair to say that what you see is "20% likely." The pictures for the room you are looking at are EXACTLY what you will get. As are the amenities description. And on that front, you happened to book one of our cheapest units, meant for those looking for a comfortable, no-frills stay, and it does not have AC. We have other units with AC, but you chose a unit without it... so I find it a bit unfair to leave a negative review because there is no AC in a unit that's advertised as not having AC. It's a bit like complaining that a car rental company gave you a Ford when you rented a Ford. If you wanted the Lexus, you should have rented the Lexus. The unit you mentioned has dozens of positive reviews on all major booking sites, and the lack of AC, once again, is clearly advertised. As for the boiler room "venting" into the unit... that's the case for just about every house I've ever seen. I can't think of any condo or house with independent heat where the boiler wasn't in a room inside the unit - and all those rooms require being vented to ensure proper air supply for the boiler. Once again, we are terribly sorry about your experience, and we would love to host you again in a more upscale unit - we have units with AC, hot tubs, private beach!

Thank you!

Hi Siham - We are sorry that you feel that way! First of all, I need to point out that our listings are vacation homes, each very different from the other in structure, size, decor, and level of luxury. Each listing has the accurate photos, and each listing has the appropriate amenities listed. The unit you chose is our cheapest unit, which has no Air Conditioning and is not advertised as having Air Conditioning.We have other units with AC at higher rates, but that's not what you chose. As far as price, I apologize that you feel that way. Please note that you paid less than $350/night for a 3 bedroom unit in the heart of Bretton Woods. That's less than Omni charges for a single hotel room, and less than half than what Omni charges for a comparable unit. We feel our prices are extremely competitive, and have a very hard time seeing this as "way overpriced" when you paid about $100 per bedroom in a top notch resort at one of the busiest times of the year. We appreciate your business and your feedback, but also feel that your feedback is not really objective and not indicative of the product we offer. We have a wide range of options for different budgets - just like a car dealer that sells both Fords and Maserati. If you choose Ford, the feedback that it doesn't drive like a Maserati is unfair and in no way actionable for us. We always encourage our guests to give us a call if they need help finding the perfect unit, so that situations like this can be avoided! We are here to help and to serve our guests, and apologize for your poor experience. Alex

Thank you!

Thank you, Kris - we are honored to earn your business and look forward to welcoming you back to Bretton Woods on your next stay!

Thank you Zane! We're so glad you enjoyed your stay!

Thank you for your feedback! As you point out, the listing does not include AC in the description; we only have a few units with AC, which rent at a premium price, but the reason is that AC is generally un-needed at 1600 feet in the White Mountains. You did visit during a record breaking heatwave, which unfortunately happened during the busy 4th of July week; the temperature was back in the 30's a few nights later! We are encouraging owners to install AC, but since it's only needed a couple of nights a year, it's a bit of a hard sell. Thank you for your feedback!

Thank you so much for your feedback, we are glad you had a good stay and hope you will keep Bretton Woods Rentals in mind for your next visit!