Eksteriør

Anmeldelser av Courtyard by Marriott Boston Downtown

3.5 out of 5
Courtyard by Marriott Boston Downtown
275 Tremont St, Boston, MA

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 549 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 286 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 85 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 39 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 41 av totalt 1000 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,2/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Rita

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell midt i byen😊
Bodde her 1 natt i september 2022
Svar fra Casey W. den 7. sep. 2022
Rita,Thank you for your review. Our location is definitely one of the things we are proud. We very much appreciated your business and thank you for staying with us. See you again soon!

10/10 – Utmerket

Rita

Bodde her 2 netter i august 2021

10/10 – Utmerket

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A very nice, clean, and professionally run hotel. It is in the theater district, close to Chinatown, Boston Common, and many restaurants in walking distance. There's always a doorman/security guy so you'll feel safe coming back late.
Bodde her 3 netter i mai 2024

4/10 – Dårlig

Sachin

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
So noisy because of the night club on the lower level. We could not sleep! I rarely go on vacations and we paid hundreds of dollars to not be able to sleep, very sad.
Bodde her 3 netter i mai 2024
Svar fra Jill S den 27. mai 2024
Dear Sachin,Thank you for sharing your feedback with us. I sincerely apologize for the noise disturbance during your stay. We strive on our guests having a clean, comfortable and quiet stay. We do struggle with being a downtown location and outside noise that is out of our control. Please know I have forwarded your message along to the nightclub management team to see how we can minimize the noise from their end. Thank you again for your stay and we hope to see you again in the future.

8/10 – Bra

Ruoxin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Renee den 28. mai 2024
Thank you!

10/10 – Utmerket

Steven

Likte: Personale og service og overnattingsstedets bygg og tilstand
Nice hotel with simple accommodations
Bodde her 2 netter i mai 2024
Svar fra Renee den 28. mai 2024
Thank you! We can't wait to host your next stay.

4/10 – Dårlig

athena

Outrageously expensive for its poor quality.
Bodde her 3 netter i mai 2024
Svar fra Renee den 23. mai 2024
We're sorry to hear that your experience did not meet your expectations. We strive to provide value and quality to all our guests and regret that we fell short during your stay. Your feedback is important to us, and we will review it carefully to make necessary improvements. Thank you for sharing your thoughts.

6/10 – Grei

liane

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Will never stay here again. Staff and service were great. Rest was not. Was not a true 'courtyard' w expected self suffiency functions in the room itself. Fridge froze all our food/drink despite turning it down, I should've let engineering come replace. The beds were uncomfortable and small, we thought doubles not actual queens. Old historic hotel clearly marriott bought, so operable windows have been hermetically glass closed sealed in. No fresh air - but worse, the thermostat was blocked to ONLY be 65-68 degrees!! No increased fan or cooler options. Bedding was very light didn't feel 'tucked in' but due to therm setting too, roasted w down light comforter. Bar/restaurant closed at 10p! When finally get back to the hotel after events 930p or later, no other good option nearby without another walk about. Poor booze options in hotel market to replace the bar. And no microwave in rooms - one per entire floor. Coffee in rooms were weak and only one dried creamer per packet. (We got 1/2 and 1/2 to keep in the fridge- it froze!)
Bodde her 5 netter i mai 2024
Svar fra Renee den 23. mai 2024
Thank you for your feedback. We’re sorry to hear about your experience and appreciate your detailed comments. It sounds like several issues impacted your stay, from the fridge and bed size to the HVAC settings and room amenities. We'll be addressing these concerns with our team to make improvements. We hope you might consider giving us another chance in the future to provide the stay you expect and deserve.

10/10 – Utmerket

Cale

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Renee D den 15. mai 2024
We rate you a 5 out of 5 as well!!!

8/10 – Bra

Leah

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My toilet didn’t stop running and I had to play with it! But that’s minor:) everything else was great! Fun and close to venues plus easy parking.
Bodde her 1 natt i mai 2024
Svar fra Renee D den 15. mai 2024
We apologize for the issue with the toilet and appreciate your understanding. We're glad to hear that you enjoyed everything else, including our convenient location and easy parking. We look forward to welcoming you back soon!

10/10 – Utmerket

Kala

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
….
Bodde her 3 netter i mai 2024
Svar fra Renee den 12. mai 2024
It's guest like yourself that make it easy! Can't wait to see you again

8/10 – Bra

Juan og Farmington

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay, rooms could be improve, lots of things to do around the area. Very convenient.
Bodde her 1 natt i mai 2024
Svar fra Renee den 12. mai 2024
We're glad to hear you enjoyed your stay and found our location convenient. Your comments about the rooms are noted, and we'll use them to improve. We hope to welcome you back soon!

10/10 – Utmerket

Marie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love the location walking distance to everything. This is our 4 th time staying here. My daughter goes to Emerson college right up the street so it’s convenient
Bodde her 1 natt i mai 2024
Svar fra Renee den 12. mai 2024
Thank you for your loyalty and for choosing to stay with us again! We're delighted to hear that you love our location and find it convenient for your daughter's college. We look forward to welcoming you back for your 5th stay!

8/10 – Bra

LORENZO

Bodde her 2 netter i april 2024
Svar fra Renee den 12. mai 2024
Thank you! We will aim for five out of five your next stay.

6/10 – Grei

Lori

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We enjoyed our stay at the hotel. Very convenient to many local eateries. The suite was small, but worked for our one night stay. No refrigerator in the room. Friendly staff all the way around from the front desk clerks to the valet. We would stay again the next time we see a show at the nearby theater. Very, very short walk to the theater was wonderful.
Bodde her 1 natt i april 2024
Svar fra Casey W. den 29. apr. 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 – Utmerket

Subramaniam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i april 2024
Svar fra Casey W. den 29. apr. 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 – Utmerket

Rebekah og Ruckersville

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really enjoyed my stay
Bodde her 2 netter i april 2024
Svar fra Casey W. den 29. apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 – Utmerket

Gabrielle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Casey W. den 24. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Utmerket

John

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place and location
Bodde her 1 natt i april 2024
Svar fra Casey W. den 24. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Utmerket

Kim

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pros = convenience, ease of valet and check in/out! Extremely nice staff! Superb breakfast (freshly made omlettes made to order!) clean rooms well stocked with amenities! Cons = bar closes at 10!!! Too early for boston life
Bodde her 1 natt i april 2024
Svar fra Casey W. den 16. apr. 2024
While we are happy to hear that overall your visit to Courtyard Boston Downtown was positive, it’s a disappointment that even one aspect of your stay failed to exceed your expectations. Thank you for your honest feedback.

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
You can't get any closer to the theater. It's just a walk across the street. Parking only a block away. There are a handful of restaurants only blocks away. The staff were very friendly. The rooms were immaculate. And the beds were very comfortable. I would stay here again and recommend to a friend.
Bodde her 1 natt i april 2024
Svar fra Casey W. den 10. apr. 2024
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

8/10 – Bra

Katherine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i april 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 – Bra

Kelly

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Utmerket

Renee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I have stayed here off and on for 4 yrs. They helped me alot with my now 7 who was 3yrs old who got attacked by a dog and needed skin grafting, etc at Boston Mass General.
Bodde her 2 netter i mars 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for your review. While your trips to our hotel have not been leisure trips, I am happy to hear that my staff has been helpful during your stays. We look forward to seeing you again soon.

10/10 – Utmerket

Zeus-Hannah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Casey W. den 8. apr. 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i april 2024
Svar fra Casey W. den 8. apr. 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

10/10 – Utmerket

Alexandru

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel!
Bodde her 6 netter i mars 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

6/10 – Grei

Christina

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
Bed was comfortable and room was clean. Hotel was inviting and dining options are good. I was awaken at 2am by what sounded like maintenance trying to get into someone’s room right across the hall from me. They banged on/messed with the lock and door for over an hour. This was uncalled for at such an early hour. I don’t know why they were doing this at 2am. Pillows were hard too.
Bodde her 1 natt i april 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered less than stellar service and noise disruptions during your stay. Our guest's comfort and satisfaction is our number one priority and we have addressed your concerns with our team. We hope that next time your travels bring you to our area; you’ll visit us again so that we may have an opportunity to deliver a true Marriott experience! Thank you again for taking the time to share your comments.

6/10 – Grei

AMY

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Property is in a great location. Rooms are small, especially bathrooms and furniture is really banged up. Pull out couch mattress was decrepit but rollaway was fine. Staff were fantastic and common areas well maintained.
Bodde her 3 netter i mars 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for your review. Our location is definitely one of the things we are proud. Please note that your concerns have been passed on to our management team. We are doing everything we can to improve our property. We very much appreciated your business and thank you for staying with us. See you again soon!

8/10 – Bra

Mary Ann

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 – Bra

Jeanne

Bodde her 1 natt i mars 2024
Svar fra Casey W. den 16. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 – Bra

Tracy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location.
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 8. apr. 2024
Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 – Utmerket

sherene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was perfect and met all our needs.
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 – Utmerket

Joshua

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All of the staff we encountered was friendly and helpful. It’s located a couple of blocks from the commons and public gardens. Will definitely stay again next time we come up to Boston.
Bodde her 3 netter i mars 2024
Svar fra Casey W. den 20. mars 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 – Utmerket

Dan

Likte: Renhold og fasiliteter
Great place
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 20. mars 2024
We appreciate your positive feedback about our hotel. As you know we take pride in catering to our guests' needs the best way possible and we look forward to your return stay.

10/10 – Utmerket

Sue

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The king size bed was a queen and wasn’t very comfortable we had two rooms and the two queen beds were a full size bed. But the staff was very nice and the hotel was very clean.
Svar fra Casey W. den 14. mars 2024
Hello- We only have rooms with either King size beds or double beds, we do not have queen size beds on this property. Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate you complementing our customer service. Our staff members take their roles in our industry very seriously and try, every day to provide that quality customer service that our guests expect.

10/10 – Utmerket

Karen Sue

Bodde her 2 netter i mars 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Utmerket

Richard

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very professional and great to interact with. Cleaning lady was sweet and thorough in her work. I enjoyed the stay , but the rooms were a bit dated, small and bed uncomfortable. The hotel amenities need a bit upgrading, but the staff, food and services were spot on. Nothing to complain about in those areas.
Bodde her 2 netter i mars 2024
Svar fra Casey W. den 14. mars 2024
While we thank you for your kind words regarding our staff, we are dismayed that we fell short of your expectations. We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

8/10 – Bra

Natalia

Likte: Personale og service og overnattingsstedets bygg og tilstand
Location is very convenient, although my view was of parking garage unfortunately . People on reception were friendly and helpful . Few things could’ve been cleaned better - window was visibly dirty and there was a lot of soap dried up soap residue in the shower on soap holder ( like really a lot , as if it was not cleaned for couple weeks at least , not sure how it was missed ) .
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 14. mars 2024
Thanks for your review. Cleanliness is an important standard of service at Marriott. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 – Utmerket

Alexandra

Bodde her 3 netter i mars 2024
Svar fra Casey W. den 8. apr. 2024
Thank you for staying at the Courtyard Boston Downtown We are delighted that you enjoyed your stay.

8/10 – Bra

David

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 14. mars 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 3 netter i mars 2024
Svar fra Casey W. den 14. mars 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!

8/10 – Bra

Daniel

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 14. mars 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Utmerket

Mitchell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect location in Boston.
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 14. mars 2024
Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!

10/10 – Utmerket

Felix

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 14. mars 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 – Dårlig

Jennifer

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Parking was confusing, there were signs for Valet but no one there to utilize the service. The room was small and dirty. One very small trash, a mini fridge just sitting on the floor in a corner and it was all banged up. Not like any Marriott experience I have ever had.
Bodde her 1 natt i mars 2024
Svar fra Casey W. den 14. mars 2024
Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

10/10 – Utmerket

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lived it
Bodde her 1 natt i februar 2024
Svar fra Casey W. den 14. mars 2024
Thank you for the review. We look forward to seeing you again soon!

2/10 – Forferdelig

Avtar

Bodde her 1 natt i februar 2024
Svar fra Casey W. den 14. mars 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 – Utmerket

Dale

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent
Bodde her 1 natt i februar 2024
Svar fra Casey W. den 27. feb. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 – Utmerket

Sharon

Bodde her 1 natt i februar 2024
Svar fra Casey W. den 20. mars 2024
Thanks for brightening our day! We look forward to being here for you on your next visit!