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Anmeldelser av SpringHill Suites Shreveport-Bossier City/Louisiana Downs

3 out of 5
SpringHill Suites Shreveport-Bossier City/Louisiana Downs
8010 E Texas St, Bossier City, LA

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 432 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 242 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 113 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 109 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 104 av totalt 1000 anmeldelser." "

8,0/10

Renhold

8,2/10

Personale og service

7,4/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Ralph

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Fasiliteter
Construction on floor above us was started at 7:30 in the morning waking everyone up. Not acceptable. I am requesting a refund
Bodde her 1 natt i mai 2024

8/10 – Bra

Suzie

Bodde her 1 natt i april 2024

10/10 – Utmerket

Joey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra L. Evans den 3. mai 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Perry

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, friendly
Bodde her 4 netter i april 2024
Svar fra L. Evans den 29. apr. 2024
Dear Perry, Thank you for taking the time to share your thoughts regarding your stay here at Springhill Suites. I appreciate your feedback. I will share your message with our leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 – Forferdelig

Rhoda

Likte: Personale og service
Likte ikke: Renhold og fasiliteter
The first room smelled like dog urine. The second room rusted tub and stale smell. Water was not hot in shower.
Bodde her 1 natt i april 2024
Svar fra L. Evans den 22. apr. 2024
Thank you for taking the time to share your thoughts regarding your stay. I appreciate you stay here with us at Springhill Suites. I will share your feedback with our leadership team, so that we can always grow and improve.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Utmerket

Mona

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it
Bodde her 1 natt i april 2024
Svar fra L. Evans den 20. apr. 2024
Dear Mona,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Roderick

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Horse Track View
Bodde her 3 netter i februar 2024
Svar fra L. Evans den 19. apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your wonderful stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Toni

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff, clean rooms
Bodde her 1 natt i april 2024
Svar fra Springhill Suites Management Team den 10. apr. 2024
Thank you for your amazing review! We loved having you stay with us.

10/10 – Utmerket

Meredith

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service desk, very helpful at breakfast. Great breakfast spread with options for adults and kids! About the only thing we had to ask for was sheets for the pullout bed. And the nice lady told us if thete wasnt any in the closet to let her know.
Bodde her 1 natt i april 2024
Svar fra Springhill Suites Management Team den 10. apr. 2024
Thank you for your wonderful review. We hope to see you again soon!

10/10 – Utmerket

Tyniqua

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing stay! Also a big shoutout to the Frobenius desk clerk & her supervisor-Jessica. A mistake was made with checking in. However , after 1 call , they were able to resolve it. The professionalism , courtesy , & customer service was beyond EXCEPTIONAL! They even called back to confirm it was resolved. I travel a lot and book a lot of hotels. Everyone doesn’t care about the customers and their experiences. But that is not the case here. I will definitely be booking again and also referring others as well. Thanks again ❤️
Bodde her 1 natt i mars 2024
Svar fra The management team den 1. apr. 2024
Thank you so much for taking the time to leave such a wonderful review! We absolutely love and care about our guests. Your comments will be shared with our staff! Thank you again and we hope to see you again soon.

10/10 – Utmerket

Brianna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel was very clean, check in was quick and easy breakfast was great! Will continue to stay again when in town
Bodde her 2 netter i mars 2024
Svar fra L. Evans den 1. apr. 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at Springhill Suites.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 – Forferdelig

Marco

Bodde her 1 natt i mars 2024
Svar fra L. Evans den 19. apr. 2024
Thank you for choosing to stay with us. Your experience of is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Engineering leadership team, so we can do our best to ensure this does not occur again.Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

6/10 – Grei

Kady

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
the internet didn't work the 3 nights we were there
Bodde her 3 netter i mars 2024
Svar fra L. Evans den 1. apr. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Utmerket

Tawanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra L.Evans den 26. mars 2024
On behalf of the entire hotel team, I want to thank you for sharing your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,L. EvansGeneral Manager

2/10 – Forferdelig

Nikki

Bodde her 1 natt i mars 2024
Svar fra L.Evans den 16. apr. 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Utmerket

Terry

Bodde her 1 natt i mars 2024
Svar fra Springhill Suites Management Team den 13. apr. 2024
Thank you for your amazing review! We are thrilled you enjoyed your stay with us and we can’t wait to see you again soone!

10/10 – Utmerket

NANCY

Reiste med partner
Speedy Easy Very courteous.
Bodde her 1 natt i mars 2024
Svar fra L. Evans den 26. mars 2024
On behalf of the entire hotel team, I want to thank you for sharing your great experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff, as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,L. EVANSGeneral Manager

4/10 – Dårlig

Ashley

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
When we arrived at 4:30 pm our room was not clean. You are told 3 pm is check in you should be able to definitely check in at 4:30pm. Then we come in from the our concert and the night guy is rude. He has an attitude about having to get us a blanket for the pull out couch. Then the one we get is still wet. So we have to go back down to get another one.
Bodde her 1 natt i mars 2024
Svar fra L. Evans den 26. mars 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with all leadership team to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory situations from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Utmerket

Jenitia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
I had a great stay customers service at this location was excellent they ladies at the front deck were nice will book here again this is my second go round with them
Bodde her 1 natt i februar 2024
Svar fra L. Evans den 26. feb. 2024
Hello Ms. Jenitia,We are so happy to hear that you had a wonderful stay here with us. Thank you for your positive feedback and we want you to come visit us again, whenever you are in the area. Thank you so much for your business. Best Regards,General Manager L.Evans

8/10 – Bra

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra L. Evans den 23. feb. 2024
Hello Mr. David,We are so pleased to know that you enjoyed your stay.We appreciate your business and would love for you to come back and viist us again.Best regards,L.Evans Generla Manager

10/10 – Utmerket

Davinia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra L. Evans den 19. feb. 2024
Thank you for taking the time out of your day to leave us this wonderful review.We appreciate your business and hope to see you again soon. Thanks so much for your support.Have a great day! L. EvansGeneral Manager

10/10 – Utmerket

Felicia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love it
Bodde her 2 netter i februar 2024
Svar fra L. Evans den 19. feb. 2024
Thank you so much for leaving us this wonderful review. We are so happy that we could accommodate you and/or family. Please make sure to visit us again, if you are in the area. Thank you for your business.Best regards,L.Evans Generla Manager

10/10 – Utmerket

Logan

Bodde her 2 netter i februar 2024
Svar fra L. Evans den 19. feb. 2024
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 – Utmerket

Felicia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like everything
Bodde her 1 natt i februar 2024
Svar fra L. Evans den 19. feb. 2024
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 – Utmerket

crystal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice place
Bodde her 1 natt i januar 2024
Svar fra L. Evans den 19. feb. 2024
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

8/10 – Bra

Myesia

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One night only
Great stay, hotel well kept!
Bodde her 1 natt i januar 2024
Svar fra L. Evans den 19. feb. 2024
Thank you so much for taking the time out to write this wonderful review. We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 – Utmerket

Jewell

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quick get a way stay
Staff was very helpful. Room was clean. Breakfast was great with good healthy choices.
Bodde her 1 natt i desember 2023
Svar fra Springhill Suites den 6. jan. 2024
Thank you for your awesome review!

10/10 – Utmerket

Brittany

Bodde her 1 natt i desember 2023
Svar fra Springhill Suites den 6. jan. 2024
Thank you for your review!

8/10 – Bra

Eric

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not bad at all
Bodde her 2 netter i desember 2023
Svar fra Springhill Suites den 6. jan. 2024
Thank you for your review!

6/10 – Grei

Chris

Reiste med familie
Likte: Renhold og personale og service
Its good they are renovating some of the areas. The place is a bit run down looking. It's also the first place where I ever had to complain that the water was too hot and you couldn't turn it down. We also had a maintenance issue, the toilet overflowed. My issue is that they didn't clean up the mess once that work was done.
Bodde her 3 netter i desember 2023
Svar fra Springhill Suites den 6. jan. 2024
We want apologize for our team not taking the time to clean up behind them. We will make sure to speak with them as a training experience. We hope that you will come back and let us "wow" you.

8/10 – Bra

Ben

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Springhill Suites den 6. jan. 2024
Thank you for your review!

8/10 – Bra

Timari

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Springhill den 19. des. 2023
Thank you for your review! We hope to have you back soon!

10/10 – Utmerket

Becky

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There is an outside gated patio. Which made me feel safe outside while sitting outside.
Bodde her 1 natt i desember 2023
Svar fra Springhill den 19. des. 2023
Thank you for the awesome review! We hope to have you bad soon!

10/10 – Utmerket

Hari

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Svar fra L. Evans den 19. feb. 2024
Thank you so much for taking the time out to rate our hotel. We appreciate the great score.We appreciate your business and hope you will visit us again soon.Best Regards,L.EvansGeneral Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One night stop
Very clean hotel and good breakfast. Clean breakfast area as well and everyone was friendly.
Bodde her 1 natt i desember 2023
Svar fra Springhill den 19. des. 2023
Thank you for your awesome review! We hope to see you bad soon.

6/10 – Grei

Malcolm

Reiste med partner, Forretningsreisende
Likte: Personale og service
Had higher expectations for Springhill but felt like a Comfort Inn
Bodde her 3 netter i desember 2023
Svar fra Springhill den 19. des. 2023
Thank you for staying with us. We value your feedback.

10/10 – Utmerket

David

Bodde her 1 natt i desember 2023
Svar fra Springhill den 19. des. 2023
Thank you for your awesome review! We hope to have you back.

10/10 – Utmerket

Tony

Bodde her 3 netter i november 2023
Svar fra Springhill den 19. des. 2023
Thank you for your awesome review! We hope to have you back soon.

6/10 – Grei

Kristen

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Our family of 5 stayed here for a Thanksgiving visit to see family. Our first room had stained carpets and couch, but otherwise clean. The next morning we found the shower didn’t work. Staff was very helpful and got us a new room. Similar level of cleanliness. In the new room, the doors weren’t level and were hard to close and tub bottom was very worn. Indoor pool is also “closed for maintenance”, but doesn’t appear to be a short term issue. This was a deciding factor in our stay so would have been nice to know.
Bodde her 3 netter i november 2023
Svar fra Springhill den 30. nov. 2023
Thank you for your review! We want to apologize for the inconvenience with our pool being closed and your room not being properly cleaned. We hope that you will come and see us again in the future.

10/10 – Utmerket

KaDesha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great
Bodde her 1 natt i november 2023
Svar fra Springhill den 24. nov. 2023
Thank you for your review!

10/10 – Utmerket

Latoya

Clean room great service
Bodde her 1 natt i november 2023
Svar fra Springhill den 24. nov. 2023
Thank you for your review!

4/10 – Dårlig

Janet og South Ogden

Reiste med familie
Likte ikke: Personale og service
Trimming bushes with chainsaw, outside our window, at 0630! Housekeeping would make an “attempt” to clean the room but never follow-up to make sure all was done! Free breakfast was good though!
Bodde her 5 netter i november 2023
Svar fra Springhill den 24. nov. 2023
We want to apologize about your experience!

2/10 – Forferdelig

Juan

Forretningsreisende
A Nightmare Stay: Nothing Like the Advertised Pics
Title: **A Nightmare Stay: Nothing Like the Advertised Pictures** I recently had the unfortunate experience of staying at a hotel in Bossier that was far from what I expected based on the pictures provided online. My initial impression was that I had stumbled upon a practical joke, as the actual condition of the room bore no resemblance to the well-maintained spaces depicted in the pictures. It was a shocking disappointment. Upon entering the room, I was greeted by an atmosphere of deterioration and neglect. The bathroom, in particular, was a disaster. Loose tiles covered the floor, and I even had to take a video to document the extent of the disrepair. These tiles were so precarious that I could easily pick them off the floor. This level of neglect is not only unacceptable but also a safety hazard for guests. Furthermore, the door of the room was inoperable. It simply would not close, leaving me feeling vulnerable and unsafe throughout my stay. To ensure my security, I had no choice but to sleep close to the door, fearing that someone might attempt to enter the room during the night. What added to my frustration was the fact that the pictures provided during booking were not representative of the actual state of the hotel. The images portrayed an entirely different location, akin to the well-maintained hotels I've encountered in the Dallas area. However, this was not the case in Bossier. I feel obligated to share my experience to caution others considering a stay at thi
Bodde her 2 netter i oktober 2023
Svar fra Springhill Suites den 5. nov. 2023
We want to apologize about your experience. Your experience was below our standards and we are truly sorry. We hope that you will give us another chance in the future.

10/10 – Utmerket

Glen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Could use rubber mate in Tub for safety.
Bodde her 3 netter i oktober 2023
Svar fra Springhill Suites den 5. nov. 2023
Thank you for your review I will pass your feedback to upper management and I hope you will be back!

10/10 – Utmerket

Penny

Bodde her 2 netter i oktober 2023
Svar fra Springhill den 24. nov. 2023
Thank you for your review!

6/10 – Grei

David

Likte ikke: Renhold
Bodde her 1 natt i oktober 2023
Svar fra Springhill den 19. okt. 2023
Thank you for your review! We strive for every guest to have a great experience, we are sorry we fell short of that. We hope that you will give us another chance in the future.

6/10 – Grei

Jackie

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pool was not open. We specifically made a reservation at a hotel that had a pool and were not made aware until checking in that it wasn’t available
Bodde her 1 natt i oktober 2023
Svar fra Springhill den 15. okt. 2023
We want to apologize for not having the pool up. We hope you will come back and see us.

4/10 – Dårlig

Michael

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Hotel was dirty
Bodde her 1 natt i august 2023
Svar fra Springhill den 25. sep. 2023
We want to apologize for your experience here, that is below our standards.

4/10 – Dårlig

Adrian

Likte ikke: Personale og service
Not what I expected
I waited in line to be checked in. An older lady was checking in with Jessica at the counter two other clerks were talking then a man walks in & they check him in despite me standing there. I didn’t make a big deal just continued to wait. Finally, checked in and found pieces of trash on the floor in the room, and the only washcloth that was in the room was on the floor. Aside from the things I’ve mentioned the room was spacious.
Bodde her 1 natt i september 2023
Svar fra Springhill den 25. sep. 2023
We want to apologize for your experience here, that is below our standards.

6/10 – Grei

Vickie

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not good!
Dirty towels in the closet. Tooth floss pick on the floor and a water bug crawling up the wall. The lady at the front desk took 20 minutes to get us checked in.
Bodde her 2 netter i september 2023
Svar fra Springhill den 25. sep. 2023
We want to apologize for the experience you have had!