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Anmeldelser av Horseshoe Bossier Casino & Hotel

4 out of 5
Horseshoe Bossier Casino & Hotel
711 Horseshoe Blvd, Bossier City, LA

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 1544 av totalt 2864 anmeldelser." "
Rangering på 8 − Bra. 554 av totalt 2864 anmeldelser." "
Rangering på 6 − Grei. 299 av totalt 2864 anmeldelser." "
Rangering på 4 − Dårlig. 233 av totalt 2864 anmeldelser." "
Rangering på 2 − Forferdelig. 234 av totalt 2864 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Tera

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Overall good place to stay, clean, parking was great! The only issue I had was I left prescription glasses in the room and called when I realized I had checked out and didn’t have them. They said they had already cleared out the room and didn’t find anything. We went to grab a bite to eat before heading out of town and decided to run back by the hotel and ask if they would allow me to check the room because I knew where I set them. They took me up and the housekeeper was just clearing out the room! I walked right to the shelf by the tv and there they sat! They couldn’t have checked the first time and living over 800 miles from where we stayed made it a pretty big deal!
Bodde her 3 netter i mai 2024

8/10 – Bra

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s not Vegas, but that said, it was a nice visit. Great food in hotel restaurants! Hotel clean and neat. Room was very spacious. Our room was still in disarray with dirty linen on the floor when we checked in (at 8pm). There was a special event Saturday night with very loud music until midnight which was pretty irritating. But overall, I would go back.
Bodde her 2 netter i mai 2024

8/10 – Bra

monte

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
I love this hotel/casino my only complaint and 3 star rating for condition is the jetted tub had black mold and missing grout around the tiles. I think the carpet needs changing as well. Smelled a little like stinky feet. If you can get past that this place is excellent. With a makeover it would be 5 star.
Bodde her 1 natt i mai 2024

8/10 – Bra

Gladys og MISSOURI CITY

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms are very spacious but extremely out dated. My experience overall was ok. I probably wont stay there again but i woould definitely eat there.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Lorrie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is very friendly and accommodating.
Bodde her 2 netter i mai 2024

8/10 – Bra

Fran

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Need larger sheets on bed. Keep coming off.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Kirby

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Casino is old and not well kept very dusty and mattress was horrible will be my last time staying there
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Cindy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Aimee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

6/10 – Grei

Shannon og Heber Springs

Reiste med familie, Reiste med en gruppe, Reiste med kjæledyr
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
The pool was under renovation and our group had planned to spend time with each other and relaxing by the pool. We would have chosen another place to stay had we known. We just wanted simple, relaxing downtime.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Daisy

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was nice and friendly and room was very clean
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Richard

Reiste med partner, Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is outdated which I can live with. However, we had 1 towel for two guest and it was a hassle to get more. The shower had no hot water and no water pressure. When I brought it to the hotel’s attention they did not even respond to my concerns. The conjoing rooms were unlocked and felt unsafe. The couple next to us were loud and the staff did little to help with that. Expected more from this “resort” would like a refund for so many inconveniences.
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Stephan

I putchased Non Smoking and they placed me in a smoking room. My experience was horrible.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Dedria

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
If I could give this hotel and property zero stars, I would! The room was filthy and hadn't been dusted in months. Than God, I tske clorox wipes and lydol to hotels. The bedding was gross. The catpet! Oh my God! I chose this hotel because I was in town for my college graduation from LSUS. NEVER AGAIN. Horseshoe Hotel and Casino. The place should be knocked down and start over. The entire facikty is horrible!!
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Brenda

Likte ikke: Personale og service
Phone customer service is terrible
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Stephen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Liked everything about the hotel staff was friendly
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Leah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Kelsie

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was definitely an eye catcher. Staff was polite & rooms were spacious and clean
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Angela

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Been coming here for the past 10 years. Always an excellent experience!
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Quinton

Likte: Personale og service
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Lashounda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Jennifer

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very enjoyable
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Jimmitriv

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
NA
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Kelly

Reiste med en gruppe
I’ve been there the last couple of months and the water feature out front was not working and was Dirty. It would be beautiful if it was working and clean.
Bodde her 1 natt i april 2024
Svar fra Edrick Hall den 2. mai 2024
We are concerned to hear about your experience with the water fountain out front. We are working on that now. Thank you for bringing it to our attention.

8/10 – Bra

Estinika

Bodde her 1 natt i april 2024

10/10 – Utmerket

tad

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay!
Bodde her 2 netter i april 2024
Svar fra Edrick Hall den 2. mai 2024
Thank you for sharing your positive feedback! We deeply respect your kind words and are glad you enjoyed your stay with us.

4/10 – Dårlig

Teresa

Reiste med familie
Likte ikke: Personale og service
Reserved non smoking room, didn’t have any room for non smoking. Room and hallway reeked of smoke, couldn’t hardly breathe. Ask to come and spray which they did but it was so overwhelming it did not help. Room smelled and looked dirty. Have stayed here several times with no problems, but unfortunately will find somewhere else to stay as we come once a month. Made me feel because we booked as they said a third party they didn’t have to honor room selection.
Bodde her 1 natt i april 2024
Svar fra Edrick Hall den 2. mai 2024
Sorry for any inconvenience you experienced during your recent stay with us, Teresa. We apologize for the issues with the non-smoking room and cleanliness. Your feedback is important to us and we will address these concerns with our team. Please feel free to contact us at (800) 895-0711 to discuss this further.

6/10 – Grei

Rosalind

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Some staff was nice and some wasn’t so nice. Hotel is nice, rooms are a nice size but it could use some renovations
Bodde her 2 netter i april 2024
Svar fra Edrick Hall den 2. mai 2024
It's unfortunate to hear about your mixed experience, Rosalind. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing Horseshoe Bossier City. If you have any further concerns, please feel free to reach out to us at (800) 895-0711.

10/10 – Utmerket

Yolanda

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The Property smells AMAZING!!! The Manager Shalexis is ABSOLUTELY PHENOMENAL!!!
Bodde her 1 natt i april 2024

10/10 – Utmerket

yvonne

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Stephanie

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

2/10 – Forferdelig

Destiney

Bodde her 2 netter i april 2024

10/10 – Utmerket

Dontesa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved the lake front view from my room it was awesome.
Bodde her 1 natt i april 2024
Svar fra TerRon Miles den 30. apr. 2024
We are thrilled to hear that you enjoyed the lake front view from your room! Thank you for choosing Horseshoe Bossier City.

6/10 – Grei

Tanda

Bodde her 1 natt i april 2024

4/10 – Dårlig

felice

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Too Smokey! We thought we requested a non-smoking but was given a smoking room. They would not change because I booked from a third party. Housekeeping was not provided daily. We had to request additional towels. There was no room service available. The steak house was very good with wonderful service! The casino workers were very nice.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Dowling

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The rooms were large, clean, and pleasing. What I did not like is not having available coffee. I feel at the rates we paid, the service should have included coffee and a free breakfast. We decided we can stay at a nearby hotel/motel which offers these conveniences at a lower price that I paid at Horseshoe Casino Hotel. I will not return. I can do better.
Bodde her 2 netter i april 2024
Svar fra TerRon Miles den 30. apr. 2024
We sincerely apologize for any inconvenience you may have experienced during your stay at our property. We appreciate your feedback and will take your comments into consideration as we strive to provide the best possible service to our guests. Thank you for choosing Horseshoe Bossier City.

4/10 – Dårlig

Margaret

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Fall at Horseshoe Casino. Front desk as notified (Cody, 20 year old female). No on offered service of any kind following fall which resulted in BROKEN FINGER.
Bodde her 1 natt i april 2024

8/10 – Bra

Courtney

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
We had to find a last minute place to stay (2 adults and an 8 and 4 yr old). This was a clean property and well kept. It didn't smell like most casino hotels. we would stay again.
Bodde her 1 natt i april 2024

10/10 – Utmerket

yuxiang

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

4/10 – Dårlig

Linda

Likte: Renhold og personale og service
No longer have buffet and no coffee pot in rooms
Bodde her 2 netter i april 2024
Svar fra Edrick Hall den 2. mai 2024
We regret to learn that you were disappointed with the changes to our buffet and room amenities. Your feedback is important to us and we will take it into consideration for future improvements. Thank you for bringing this to our attention.

10/10 – Utmerket

Stephen og Justin

Bodde her 1 natt i april 2024

6/10 – Grei

Robert

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
This Four-Star hotel is elegantly outfitted, maybe a little dated. I appreciated how clean the room was…housekeeping does a good job! But I like o make coffee in my room. No coffee! I have to wait until the restaurant downstairs opens at 7:30 to get my FIVE DOLLAR cup of coffee! The elevators (all of them) smelled. Kind of like BO. Very pungent. Also, I did NOT like the “resort fee.” To me, it’s just a scam to get another $20 out of customers. Won’t be back Ailey because of that.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Jasmine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s been a breeze😁
Bodde her 1 natt i april 2024
Svar fra Edrick Hall den 2. mai 2024
It's great to hear that your experience was a breeze! Thank you for sharing.

6/10 – Grei

Janet

It was fine, but I did not like the resort fee, when I did not use any of the resort facilities.
Bodde her 1 natt i april 2024
Svar fra Edrick Hall den 2. mai 2024
We regret to learn that you were not satisfied with the resort fee. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing Horseshoe Bossier City.

10/10 – Utmerket

Dakota

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had an amazing time and everyone was very friendly
Bodde her 1 natt i april 2024
Svar fra Edrick Hall den 2. mai 2024
We're happy to hear you had an amazing time at Horseshoe Bossier City! Thank you for your kind words.

10/10 – Utmerket

pamela

Bodde her 1 natt i april 2024

10/10 – Utmerket

Gordon

Likte: Renhold og overnattingsstedets bygg og tilstand
It was okay.
Bodde her 2 netter i april 2024
Svar fra Edrick Hall den 2. mai 2024
We're concerned to hear that your experience was just okay. Please feel free to contact us at (800) 895-0711 to discuss any specific feedback you may have.

10/10 – Utmerket

BEVERLY

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super room for the price!
Bodde her 1 natt i april 2024
Svar fra Edrick Hall den 2. mai 2024
We are thrilled to hear that you enjoyed your stay with us at Horseshoe Bossier City! Thank you for your positive feedback.

8/10 – Bra

Alexis

Reiste med familie og små barn
Likte: Personale og service og overnattingsstedets bygg og tilstand
It’s a super nice hotel & the rooms were pretty clean but could have definitely been cleaned better and it could use a face lift in the rooms .
Bodde her 2 netter i april 2024
Svar fra Edrick Hall den 2. mai 2024
We're concerned to hear about your experience at Horseshoe Bossier City. We will address the cleanliness issues and take your feedback into consideration for future improvements. Thank you for bringing this to our attention. If you have any further concerns, please don't hesitate to contact us at (800) 895-0711.

8/10 – Bra

Fred

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very spacious room
Bodde her 1 natt i april 2024
Svar fra Edrick Hall den 2. mai 2024
Your review is appreciated! We're glad to hear you found the room spacious. If you have any other feedback, feel free to reach out at (800) 895-0711.