Nær stranden og hvit sand
Sjekk tilgjengelighet

Anmeldelser av ERUS SUITES HOTEL BORACAY

3.5 out of 5
ERUS SUITES HOTEL BORACAY
MAIN ROAD, STATION 3, MANOC MANOC MALAY, BORACAY ISLAND, MALAY AKLAN, Boracay Island, AKLAN

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 15 av totalt 51 anmeldelser." "
Rangering på 8 − Bra. 13 av totalt 51 anmeldelser." "
Rangering på 6 − Grei. 14 av totalt 51 anmeldelser." "
Rangering på 4 − Dårlig. 5 av totalt 51 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 51 anmeldelser." "

8,0/10

Renhold

8,0/10

Personale og service

7,4/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Kjetil

Reiste med en gruppe
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bra hotell, grei service, rengjøring hver 3. dag og halvbra frokost
Bodde her 4 netter i desember 2023

10/10 – Utmerket

Mir-Kevin

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great Hotel, clean, great AC, and good breakfast options. However, Bed is rock solid and the wifi is bad. Beach is only 5min walk and there are a lot of souvenir shops near. There is also a nice pool.
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Paul Joseph

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Just terrible
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Tanner

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024

10/10 – Utmerket

LORIE

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place to stay for a short time. Stayed 3 nights here
Bodde her 3 netter i april 2024

10/10 – Utmerket

Rohit

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff and central to everything
Bodde her 4 netter i mars 2024

6/10 – Grei

Jenelyn Encarnacion

The staff are nice and very helpful .
Bodde her 3 netter i mars 2024

6/10 – Grei

Erik

Bodde her 2 netter i februar 2024

6/10 – Grei

william

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The internet kept going out the air conditioner was leaking all the time. It was a nice room in all but it was just wasn't the best you could ever do. You could always get better
Bodde her 5 netter i februar 2024

2/10 – Forferdelig

KAREN MAE

Bodde her 2 netter i februar 2024

6/10 – Grei

William

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Checked booked two rooms one room was ready one wasn’t was told we would be notified when 2nd room was ready waited 45 minutes wasn’t notified had to return to front desk then was informed room was changed wasn’t type of room that was booked returned to desk and only after complaining about room was then given another room that was good
Bodde her 1 natt i februar 2024

6/10 – Grei

JEREMY

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lets talk about room. Water is only given on day 1. Additional days not provided and chargeable. Limited toiletries. Watch out for fine print as everything they cbarge extea. Breakfast is cold and horrible standard menu. Restaurant food prices heware as price on final bill is d9fferent from price in menu. Dpnt accwpt card but only cash. Room water jeater not bot. Aircon not cold. Overall acceptable nut not a choice for us again. And one last thing images of room is different from actual. Corrodor they say no smoking but mamu people smole amd dont bother. Overall 3 stars and good still evenni dojt like the above.
Bodde her 3 netter i februar 2024

8/10 – Bra

Donald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Boracay in February
The weather was hot and humide for our stay, the rooms where good pretty quiet at night, the beds where super firm too hard for me what made my sleeping not always restful.
Bodde her 7 netter i januar 2024

8/10 – Bra

Eugene

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was always friendly
Bodde her 7 netter i januar 2024

8/10 – Bra

Reden

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
it was good & convenient
Bodde her 8 netter i januar 2024

6/10 – Grei

Kelvin

Reiste med familie
Likte: Renhold og personale og service
Always ask at booking
I am a big YouTube fan. I asked at the desk if there was cable in my room. I was assured that there was, however there was none, only regular local channels
Bodde her 12 netter i desember 2023

6/10 – Grei

jan

Bodde her 4 netter i desember 2023

4/10 – Dårlig

Carola

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Aldrig pånytt
Vi var ganska nöjda första gången vi bodde här, men denna gång var det katastrof. Fick inte kingsize säng. Illaluktande rum o badrum. Stenhård säng, mycket oljud från korridoren. Inget Wifi nätverk som fungerade, trots att vi fick olika lösenord så fungerade det inte alls. Hissen i hotellet är ur funktion. Någonslags chef stog o skrek på personalen vid poolen
Bodde her 2 netter i desember 2023

8/10 – Bra

Carola

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Prisvärt
Trevligt hotell med bra personal. Det enda som var lite dåligt är wifi. Fungerar bara ibland.
Bodde her 2 netter i desember 2023

10/10 – Utmerket

ELIZABETH

Likte: Renhold og fasiliteter

10/10 – Utmerket

Celestial

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Accessible to everything.
Bodde her 1 natt i november 2023

8/10 – Bra

Christopher

Likte: Overnattingsstedets bygg og tilstand
It's ok to stay with this property, the only problem was that the smell of the smoke cigarettes from the pool area were coming into my room even though my door was closed. Other than that the price that I paid for was worth it..
Bodde her 1 natt i september 2023

8/10 – Bra

Maureen Eliza og Rancho Cordova

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
People are nice, honest. Restroom clean and updated, coffee and water complimentary but the bed needs to be changed, not soft and need to be updated. Overall clean room.
Bodde her 3 netter i august 2023
Svar fra Erus Suites den 4. sep. 2023
Thank you for taking the time to give your feedback, I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our management.Again, apologies for the inconvenience caused you.

8/10 – Bra

Kristine Grace

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice
It was good, the place was clean
Bodde her 3 netter i juli 2023
Svar fra Erus Suites den 4. sep. 2023
Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.

8/10 – Bra

Reden

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
i like the atmosphere, the price, the staff were friendly & helpful.
Bodde her 9 netter i juli 2023
Svar fra Kelsey den 20. juli 2023
Thanks so much for your feedback. It makes our day hearing about how much our customers love Erus Suites Hotel and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you in our hotel again.

10/10 – Utmerket

Rogelio R

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good hotel. Great location. Friendly staff!
Hotel was conveniently located across a little market which was perfect for buying souvenirs and things to use on your little trip. I found this little "wet bag" where you keep all your belongings inside to prevent them from getting wet. To the left of the market is a little supermarket where you can buy household goods, snacks, drinks, and other things. There's also a two-storey 7-11 and a pharmacy nearby. Along the market is a little alley that takes you to the beach! Location is perfect! Hotel was great too. You are greeted with a welcome drink to cool off before you are shown your room. Room was pretty spacious and clean! There was a 32 inch TV, split type a/c, hair dryer, water heater (for drinking and showering), a safe, and other basic amenities. Their toothbrush is the best I've seen, compared to other hotels. Rooms are cleaned every three days, but you could request to have it cleaned earlier, if needed. Breakfast was good, but portions were a bit too small for me. Hotel staff was very friendly and even helped me get a trike to go to City Mall. Overall experience was great and hotel was clean. Power went out on the island and this hotel had a generator, powerful enough for the a/c. I'm thankful for that! I really look forward to staying here again in the future, and highly recommend it to anyone looking for a strategically placed hotel that's well worth your money!!
Bodde her 3 netter i juli 2023
Svar fra Kelsey den 20. juli 2023
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room and staff.

10/10 – Utmerket

Reden

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
i liked it. affordable & convenient.
Bodde her 14 netter i mai 2023
Svar fra Kelsey den 20. juli 2023
Thank you sir, Your kind words about our hotel are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!

8/10 – Bra

Yang

Bodde her 2 netter i april 2023
Svar fra Erus Suites den 20. juli 2023
Thank you for sharing your feedback with us!

10/10 – Utmerket

Joniza Rhea

Bodde her 3 netter i april 2023
Svar fra Erus Suites den 20. juli 2023
We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

10/10 – Utmerket

Jenifer

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
HIGHLY RECCOMMENDED HOTEL.
Great stay, staff are polite, kind and super accommodating. The facilities are so good, clean,m and even the food. We really love our Comfortable stay!
Bodde her 3 netter i mars 2023
Svar fra Kelsey den 6. apr. 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us.Sincerely,

10/10 – Utmerket

Danice

Bodde her 1 natt i mars 2023
Svar fra Kelsey den 6. apr. 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us

6/10 – Grei

Ivory

Reiste med partner
Likte: Renhold og personale og service
The hotel was under construction when we checked in, there’s no chance to have a nice and peaceful rest in the afternoon as it was too noisy. The bed felt like just a cardboard box, you can feel the spring on it that makes you feel very uncomfortable. The room smells like toilet water on the first day. The staffs are really great, excellent service and very friendly.
Bodde her 4 netter i februar 2023
Svar fra Kelsey den 28. feb. 2023
Good day!Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.Please reach out to me directly at erussuiteshotel@gmail.com if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!With much appreciation,

6/10 – Grei

Shelly

Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
I don’t know where that water came from it’s in the smells so bad 103
Bodde her 4 netter i februar 2023
Svar fra Kelsey den 28. feb. 2023
Good day!Please accept my sincerest apologies, as this us certainly not the level of service we would like to provide to our guests. I would like to assure you that we will take all necessary steps to address concerns.Sincerely,

10/10 – Utmerket

Paul John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was amazing, from Marie and the ladies in the front desk, security, service staff, kitchen staff. Helpful and accommodating all thru my 8 days of stay at Erus. Thank you.
Bodde her 8 netter i januar 2023
Svar fra Kelsey den 28. feb. 2023
Good day!Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.So thanks for your kind words and we look forward to seeing you again.Sincerely,

4/10 – Dårlig

Corey

Likte: Renhold
Likte ikke: Romkomfort
The bed was horrible. Similar to sleeping on a pile of sharp rocks. Worst bed I’ve ever slept in in my life.
Bodde her 1 natt i januar 2023
Svar fra Kelsey den 30. jan. 2023
Good day!We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.Sincerely,Kelsey

2/10 – Forferdelig

Gautam

Bodde her 1 natt i januar 2023
Svar fra Erus Suites den 20. juli 2023
Thank you for sharing your feedback with us

4/10 – Dårlig

Brian

Bodde her 3 netter i mars 2020

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The hotel itself was really good. The rooms are specious and clean with nove bathrooms and comfortable beds. However, we had to change rooms because we did at first not get the room we had booked. We had booked a king sized bed but got a standard double bed. We couldn't change the room until the next day because the room with the right sized beds were all occupied... The other negative thing about the hotel is that the pool looks NOTHING like the pictures. They've most likely taken photos of the pool with wide angle because the pool is much smaller irl and not as nice at all. The pool is also not deep at all. So that was a bit disappointing.
Bodde her 5 netter i februar 2020

8/10 – Bra

Verifisert reisende

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Room was small but clean and had everything I needed so happy enough with it. Breakfast was far from great though and the staff in the restaurant showed little interest in their service.
Bodde her 3 netter i februar 2020

10/10 – Utmerket

Ana Liza

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Our Best Escapade
It has been a great experience though there was a miscommunication about the number of guests in the booking i made.
Bodde her 1 natt i februar 2020

10/10 – Utmerket

Phillip

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
I treated my friend and her teenage daughter for a 3 night stay here . She informs me the buffet breakfast was great and her daughter loved the pool . Better than previous place she stayed at last year. Only gripe she had was fact that Wifi was only available in Lobby and pool areas. She said if Wifi was in all rooms as well the hotel would have been perfect. Overall great value for money
Bodde her 3 netter i januar 2020

6/10 – Grei

Verifisert reisende

Likte: Renhold
Likte ikke: Personale og service
Unsatisfying vacation accommodation
The hotel looks great and clean but the water heater is not working properly, the air conditioner is malfunctioning, the remote control of tv is not working properly. Wifi, pool and elevator is not working because of the recent typhoon as per them. And front desk are not accommodating. Breakfast served is also not enticing.
Bodde her 2 netter i januar 2020

6/10 – Grei

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I like the arrangement of the room. It was not too big but not too small neither. The bathroom is excellent. We had issues on checking in. I got confirmation from expedia about the booking but when i arrived in the hotel, they asked me for a proof of payment. Since i know that is was already confirmed, i didnt bring any supporting documents anymore. I was just suprised because the booking was paid immediately and non refundable, yet, we had problem in check in. Resolved after i contacted expedia. It took us like an hour and a half maybe. I dont know whose fault but definitely, unacceptable. The breakfast was almost the same everyday for three days. Only one dish different but otherwise, the same Kind of food for three days. I hope they can have variety. Some staff should maintain the serenity of the place by talking in modulated voice or even discreet tone. Because people went there to relax. But some staff, cant keep their voice down. And singing out loud and making jokes with each other loudly. It’s ok to have fun but try to consider the guests. I even witnessed one chinese guest tried to catch their attention during the breakfast because the staff were very noisy in the dining. Overall is fine. Thank you.
Bodde her 3 netter i november 2019

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Bodde her 4 netter i september 2019

6/10 – Grei

Verifisert reisende

Reiste med partner
Likte: Renhold og personale og service
早餐菜色很少，只有3、4樣中式早餐 浴巾只要有一點髒就不會更換，甚至會要求賠錢！
Bodde her 5 netter i september 2019