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Anmeldelser av Akwesasne Mohawk Casino Resort and Players Inn

3.5 out of 5
Akwesasne Mohawk Casino Resort and Players Inn
873 State Route 37, Bombay, NY

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 185 av totalt 344 anmeldelser." "
Rangering på 8 − Bra. 97 av totalt 344 anmeldelser." "
Rangering på 6 − Grei. 33 av totalt 344 anmeldelser." "
Rangering på 4 − Dårlig. 13 av totalt 344 anmeldelser." "
Rangering på 2 − Forferdelig. 16 av totalt 344 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Melissa

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fun and entertaining
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Princess og Winchester

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
It is under construction and noisy. The room was clean, but in a state of disrepair. The curtains were torn up, the shades didn’t work properly.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Connie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and quiet. We enjoyed dinner in the steak house and spent some time (and money) in the casino.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

William Russell

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Akwesasne Mohawk Casino Resort is a family friendly top notch resort. There are so many fun things to do, including enjoying great food at restaurants onsite too! I have to thank the head of security too for going above my expectations to make my safe and departure a pleasant one. The staff are great and I will return to win again. Five stars is not enough, the Akwesasne Mohawk Casino Resort deserves 10 stars.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Joan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Large bathroom comfy king bed, great tv , clean, great food, many slots although we did not win. Had a great time
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Kristen

Reiste med partner, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We thought we were staying at the actual casino for the night but when we checked we were advised that the room booked was at a different location that was more like a comfort inn than the actual casino. Casino staff were not willing to help and were rude.
Bodde her 1 natt i mai 2024
Svar fra Charlotte den 19. mai 2024
We understand your disappointment. Room types are labeled by which hotel we have. We hope to regain your trust in the future

10/10 – Utmerket

jim

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was nice
Bodde her 1 natt i mai 2024
Svar fra Charlotte den 19. mai 2024
Thank you. Hope to see you again soon

10/10 – Utmerket

Sharon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is amazing the staff is great and friendly I recommend this place for all to visit
Bodde her 1 natt i mai 2024
Svar fra Charlotte den 19. mai 2024
Thank you. Hope to see you again soon

2/10 – Forferdelig

joshua og ballston spa

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
room was dirty
Bodde her 1 natt i mai 2024
Svar fra Charlotte den 11. mai 2024
We are sorry to hear of your experience. We pride ourselves on exceptional service. Please let us know what was not satisfactory during your visit. Checking with the front desk, we were not informed of any issues during your stay. Please feel free to contact us to provide additional information

6/10 – Grei

Shannon

Bodde her 1 natt i april 2024

8/10 – Bra

Meghan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Lyne

Likte: Renhold
Merci
Bodde her 1 natt i april 2024

8/10 – Bra

Debra

Reiste med familie og små barn
Likte: Personale og service
The property is well overpriced for the condition. Stairwells did not look like it even had been swept in months, torn curtains, wallpaper peeling off the walls, key card didn't work and had to go get others twice. Free breakfast somewhat ok but we ended up being ill on our way home. Was also charged a resort fee, this is NO resort. I wouldn't recommend unless something drastically changed.
Bodde her 1 natt i april 2024

6/10 – Grei

Lauren

Reiste med partner, Reiste med familie
Likte: Personale og service
The casino was great and employees nice. The Players Inn was okay, just tired looking; needs upgraded. Stayed in the main hotel a month ago and it was much better.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Nicole

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was clean and comfortable, though the mattresses could probably be updated. The staff was friendly and helpful. Be aware that the actual casino is a short walk from this hotel.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Leah

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 1 natt i april 2024

10/10 – Utmerket

Lisa og New York

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

Diana

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The people were nice. The hotel 'Players Club' is across the parking lot from the casino & main hotel. The Players Club is trying and parts have been replaced but it comes up short. The chairs and sofa are stained, the hard surfaces were not clean, and the paint is worn. Disappointing to have paid extra.
Bodde her 1 natt i april 2024

8/10 – Bra

Philippe

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Beaucoup de bruit en haut de nous et piscine devrait ouvrir plus tard
Bodde her 1 natt i april 2024

4/10 – Dårlig

Pamela

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very disappointing experience. Thought I had booked to stay at the Mohawk Akwesasne Casino main hotel as there were two listings on the Expedia website - one for the main hotel and one for the Player's Casino hotel, a separate building, both at the same rate. I selected the main hotel, however missed the fine print on the reservation confirmation that the booking was for the Player's Casino hotel, across the parking lot and a bit of a walk. My guest has mobility issues so walking any distance is a concern. Also, the hotel is quite run down and undergoing renovations so noisy. Felt very much like "bait and switch" advertising. If you are going to book this hotel, look closely at your confirmation so you don't make the same mistake I did. There is also an additional $12 fee charged on-site. Staff were very unaccommodating. We will not be back.
Bodde her 1 natt i mars 2024

6/10 – Grei

Randolph

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Very dated!Carpets are nasty
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 3. apr. 2024
We are currently underway with a refurbishment with this newly acquired property. Expect changes very soon. We hope to welcome you back in the future

2/10 – Forferdelig

Mehrangiz

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel that Expedia showed me in the photo was different from the hotel I stayed in and it was very bad and dirty.
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 3. apr. 2024
Expedia main page will show the Casino Hotel. Room pics for each room type are displayed with the room name. We hope to regain your confidence in the future

10/10 – Utmerket

Joshua

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice clean place
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 3. apr. 2024
thank you Joshua. Hope to see you again soon

10/10 – Utmerket

Corey

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Casino is nice
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 27. mars 2024
Thank you for your review. We look forward to seeing you again

10/10 – Utmerket

Josee

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Secteur limité pour restaurants et activités.
Bodde her 1 natt i februar 2024
Svar fra Charlotte den 27. mars 2024
We hope you had the opportunity to visit our Tavern, Native Harvest Buffet, Rapids or our Maple Room Steak and Ale during your stay.

6/10 – Grei

Keri og Plattsburgh

Reiste med partner, Reiste med familie
This room description was king deluxe- including a sofa with pull out bed. This was not included. Imagine having to sleep on the floor!
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 27. mars 2024
We apologize for the inconvenience. Due to the hotel being under refurbishment, your room was changed to a King room. Was a rollaway was provided for you by our team?

8/10 – Bra

DAWN

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My confirmation said that we would be staying at the actual casino resort but when we got there, stood in line to check in we found out we had to stay at the Players Inn (used to be the Comfort Inn). Which is a short walk, not a big deal but was surprised to find that out considering we booked at the Casino hotel and it said that on the confirmation.
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 27. mars 2024
Hi Dawn, I do see on your reservation that you had booked a Player's Inn King room. We are working on making that distinction absolutely clear for our guests. All confirmation letters will have the Casino logo

10/10 – Utmerket

Lawrence

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Older property, adjacent to the Casino, well maintained, room was clean & quiet.
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 27. mars 2024
Lawrence,Thank you for your review. We hope to welcome you back soon

10/10 – Utmerket

Neal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quick easy to navigate nice help
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 27. mars 2024
Thank you Neal. Happy you enjoyed your stay with us.

8/10 – Bra

isabelle

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Charlotte den 3. apr. 2024
Thank you Isabelle for the review. Hope to welcome you back soon

10/10 – Utmerket

Channtel

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Exceptional service
Bodde her 1 natt i februar 2024
Svar fra Charlotte den 27. mars 2024
Thank you Channtel!

10/10 – Utmerket

Jacob A

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Charlotte den 27. mars 2024
Thank you Jacob! Hope to see you soon

10/10 – Utmerket

Janine Mary

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Charlotte den 27. mars 2024
Thank you for your review Janine.

4/10 – Dårlig

David

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We arrived and the room i booked with you was not available. I booked a king with pull out sofa bed and it was not available.. they offered us a rollaway cot. We had no choice as we traveled 3 HOURS to get here. It should not have been available on your site as that type of room...a king deluxe with pullout sofa arent available currently as there is construction underway.
Bodde her 1 natt i februar 2024
Svar fra Charlotte den 3. apr. 2024
David,Thank you for your review. We have started an unexpected refurbishment which unfortunately has taken rooms out of service for us. We do apologize for the inconvenience as we beautify this property to match our quality of standards

10/10 – Utmerket

Nathan

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Charlotte den 27. mars 2024
Nathan, thank you for your review!

10/10 – Utmerket

Sheryl

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Clean
Bodde her 1 natt i februar 2024
Svar fra Charlotte den 27. mars 2024
Thank you Sheryl! Hope to welcome you back soon

10/10 – Utmerket

Georgina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy parking
Bodde her 2 netter i februar 2024
Svar fra Charlotte den 3. apr. 2024
Thank you Georgina! Hope to see you soon

10/10 – Utmerket

Ashleigh

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Definitely do not recommend staying in the players club rooms, not even close to what the pictures show. The main hotel in the casino was absolutely wonderful, the shower is glass walk-in so enough room for two! Games were fun so much fun. Staff is very friendly and helpful ESPECIALLY the front desk supervisor! They even have areas for smokers to stay warm. I can’t wait to go back!
Bodde her 2 netter i februar 2024
Svar fra Charlotte den 27. mars 2024
Thank you Ashleigh. We are excited to refurbish the Player's Inn hotel. Rooms will be updated very soon.

2/10 – Forferdelig

John

Forretningsreisende
Bodde her 2 netter i februar 2024
Svar fra Charlotte den 27. mars 2024
Hi JohnSorry to hear your stay was not to our personal standards. We strive to provide exceptional service at both properties. We hope you will try us again in the future

8/10 – Bra

Nate

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Charlotte den 27. mars 2024
Thanks for your review Nate!

8/10 – Bra

Scott

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice clean rooms, clean casino with friendly and helpful staff. Its only 30 min from a multitude of things to do.
Bodde her 2 netter i januar 2024
Svar fra Matthew den 10. feb. 2024
We appreciate the review and hope to see you again soon!

8/10 – Bra

Steven

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Bodde her 2 netter i januar 2024
Svar fra Matthew den 10. feb. 2024
We are glad you enjoyed your stay and we cannot wait to see you again in the future.

10/10 – Utmerket

Elaine

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed here several times. It is nice and
Bodde her 1 natt i januar 2024
Svar fra Matthew den 10. feb. 2024
Thank you for taking the time to leave a review, we are glad you enjoyed your stay.

10/10 – Utmerket

EDNA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Matthew den 10. feb. 2024
Thank you for the generous review score and we hope to welcome you back again in the future!

10/10 – Utmerket

KARLA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Matthew den 12. jan. 2024
We are glad to hear you had a pleasant stay with us and we hope you join us again soon.

10/10 – Utmerket

Jean-Marc

Bodde her 1 natt i januar 2024
Svar fra Matthew den 12. jan. 2024
Thank you for such a generous review we hope to see you again in the future!

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bad representation
We chose the room based on the picture shown and it wasn’t what we ended up with because we booked a King Deluxe Plus but the picture for that room showed a Jr Suite. We were very disappointed.
Bodde her 2 netter i januar 2024
Svar fra Matthew den 12. jan. 2024
We do apologize for this happening and would love to look into what caused this. If you would like to reach out to us with more information and we will certainly investigate this for you.

10/10 – Utmerket

Lorne

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Matthew den 12. jan. 2024
Thanks for leaving a review and we hope to welcome you back again in the future!

8/10 – Bra

Jennifer og milton

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Matthew den 4. jan. 2024
Thank you for the review and we look forward to seeing you again soon!

10/10 – Utmerket

Susan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Matthew den 4. jan. 2024
Thank you for such a generous review score. We hope to see you again in the future!