Thank you for your exceptional review. We really appreciate such a great response to the efforts we make to help you feel at home.

Thank you. I will try in future to let guests know when they have been allocated rooms in the annex so they know what to expect in advance. We choose not to provide extra hospitality trays in the rooms as this would inevitably increase the cost to our guests due to the extra work required. Instead we do offer a whole kitchen full of appliances and free tea, coffee etc there.

This INDEPENDENT HOSTEL has no desire to be a hotel or a lodge. We are very happy to be a friendly, family run hostel. We enjoy spending time with our guests and offering facilities such as a fully equipped kitchen as well as a comfortable lounge with games and books to borrow. We do offer the cheapest private rooms currently available in the area. They are basic but we concentrate on offering comfortable beds for a good night's sleep, a quiet atmosphere and good quality hot showers.

We are sorry that you did not find our decor modern enough for you. We are very clear about what you should expect when you come to stay with us. We are also clear that we are not a hotel and you should therefore not expect the same level of service, which is reflected in the price we charge. Unfortunately without knowing which room you stayed in I am unable to make any comments on the specifics. However, I would point out that all rooms have been redecorated in the last 2 years and all mattresses have been replaced and upgraded within the last 2 years.

Thank you for taking the time to review Fraoch Lodge. Unfortunately we can't see any way to improve your stay as you have not given us any comments.

Thank you. We are pleased to see that you enjoyed your stay even if you did have to work at the time. Mind you, with the excellent weather we had at the time, everyone was enjoying themselves.

It's a shame you didn't mention that you found the room cold at the time when we could have turned up the heating. At this point we can't change that.

Thank you for taking the time to let us know that you enjoyed your stay at Fraoch Lodge. If you do return in the winter we will be sure to light the fire and don't worry we will definitely have cooked breakfasts available then. In future if we are away ourselves we will try to make sure that our cover staff are able to provide cooked breakfast options where necessary.

Thank you. We are delighted that you are enjoying your stay with us.

All the rooms have mirrors in the room area. Those with en suite bathrooms also have mirrors in the bathroom too. You must have missed the mirror in your room, or else it has disappeared over the season. However, as I don't know which room you were in, I will check them all over the next couple of weeks. Unfortunately I also have no ides which mattresses you were commenting on but don't worry we have plans to replace the remaining mattresses, which we didn't do last year. Thank you for your comments.

Thank you for taking the time to make a review for us.

Thank you. We are very pleased to see that you enjoyed your stay with us.

Thank you for taking the time to send a review score in for us.

Thank you. We are always glad to hear that we have hit the right mix of facilities for our guests. We hope you will consider staying again if you return to the area.

Thank you. A cooked breakfast is available for a small additional supplement. The majority of our guest choose not to opt for the cooked breakfast.

Thank you. That is very kind of you. We hope to see you again if you are back in the area.

Thank you. We are delighted to hear that you would consider staying with us again. We do hope you'll be back soon.

Thank you for your feedback. Fraoch Lodge is not a hotel. We are a 5* hostel. Unfortunately as such we do not include bed making as part of our service. This is the first time in 20 years we've been asked. We will endeavour to keep a closer eye on the toilet roll and make sure it doesn't run out.