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Anmeldelser av Best Western Plus Bessemer Hotel & Suites

2.5 out of 5
Best Western Plus Bessemer Hotel & Suites
5041 Academy Ln, Bessemer, AL

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 331 av totalt 701 anmeldelser." "
Rangering på 8 − Bra. 243 av totalt 701 anmeldelser." "
Rangering på 6 − Grei. 63 av totalt 701 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 701 anmeldelser." "
Rangering på 2 − Forferdelig. 33 av totalt 701 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Ricky

Reiste med familie
Staff was nice. Hotel on average was clean in appearance. There was some sort of smell that wasn’t pleasant in the facility. We had to change rooms due to a backed up toilet upon our arrival. I heard another guest tell the staff that he had to cut off the water supply in his room due to the faucet being broken.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Natasha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very friendly and helpful!!!!
Bodde her 1 natt i mai 2024
Svar fra Manraj den 7. mai 2024
Dear Natasha, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

10/10 – Utmerket

Mikayla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Manraj den 6. mai 2024
Dear Mikayla, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

8/10 – Bra

Robert

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Older hotel that has kept up with some decent renovations. It's not fancy. However, it's not neglected. Room was clean and bed was comfy. Breakfast was excellent. You can make larger waffles or mini ones for the kids. Staff is friendly and helpful. Applebee's and Cracker Barrel are just across the road...easy short walk. Convenient to I-20 too.
Bodde her 2 netter i april 2024
Svar fra Manraj den 30. apr. 2024
Dear Robert, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

10/10 – Utmerket

John

Reiste med familie, Reiste med kjæledyr
Likte: Renhold og personale og service
Rooms need an upgrade. Television is way too small for the price. Breakfast was marginal.
Bodde her 1 natt i april 2024
Svar fra Manraj den 17. apr. 2024
Dear John, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

6/10 – Grei

Draven

Reiste med partner
Likte: Personale og service og fasiliteter
The staff were very friendly and helpful, although our room was a little unkept. There was dried blood on the floor, not sure what from. That was concerning. Our room was on the bottom floor and we could not close the blinds, which made us feel very uncomfortable.
Bodde her 1 natt i mars 2024
Svar fra Manraj den 11. apr. 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated.Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Utmerket

Jacqueline

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Latoya and TJ made our check in fun, quick and amazing!! They were super helpful, extremely personable and incredibly nice! I will definitely stay at this hotel everytime I travel this way! The hotel was clean and inviting, they definitely have the travelers comforts in mind!
Bodde her 1 natt i mars 2024
Svar fra Manraj den 29. mars 2024
Dear Jacqueline, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

8/10 – Bra

Al

Likte: Renhold, personale og service og romkomfort
The 2 ladies at check in were absolutely amazing and so very friendly
Bodde her 1 natt i februar 2024
Svar fra Manraj den 20. feb. 2024
Dear Al,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

8/10 – Bra

David

Bodde her 1 natt i februar 2024
Svar fra Manraj den 25. mars 2024
Dear David,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

10/10 – Utmerket

Steve

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful stay-Clean and Comfortable
Very welcoming upon entering the front foyer and desk, a warm and bright welcome by LaToya at the reception desk, she made you feel like family, what a delight! The room was great, very clean, towels bright and clean, all the staff was very accommodating and friendly. Breakfast was wonderful too and a very nice assortment to get your day started. Great to be across the street from Cracker Barrel restaurant after a long day of driving, a nice hot meal.
Bodde her 1 natt i januar 2024
Svar fra Manraj den 22. jan. 2024
Dear Steve,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

4/10 – Dårlig

Eddie

Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
No water. Waterline was broken. No backup for bathroom usage and after driving all day was looking forward to a hot shower. Also side door entrance not working - had to carry baggage all the way to front to get to the room. Everything else was perfect. The room was clean and it smelled good.
Bodde her 1 natt i januar 2024
Svar fra Manraj den 18. jan. 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. We had repaired the water line 1 hour after it had broken, we apologize for not informing you. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 – Forferdelig

Victor

Likte ikke: Personale og service
A car alarm right outside our window started going off around 1:30 a.m. It is still going off 45 minutes later. No one answers the front desk phone. Sleep is not possible.
Bodde her 1 natt i januar 2024
Svar fra Manraj den 15. jan. 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 – Bra

Jimmy

Forretningsreisende, Reiste med kjæledyr
Svar fra Manraj den 20. feb. 2024
Dear Jimmy,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

6/10 – Grei

Marva

Reiste med familie
Likte: Personale og service og fasiliteter
Didn’t like that if I didn’t call the front desk every morning, then I wouldn’t get room service. My dirty towels stayed on the bathroom floor for over 24 hours till I called the front desk! As well as a full smelly trash can! Also no tv service for over 24 hours!
Bodde her 3 netter i november 2023
Svar fra Manraj den 16. nov. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. If we can be of further assistance, please don't hesitate to let us know.

8/10 – Bra

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good Breakfast
Bodde her 1 natt i november 2023
Svar fra Manraj den 13. nov. 2023
Dear David, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

10/10 – Utmerket

Andrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was awesome room was clean and quiet...
Bodde her 1 natt i november 2023
Svar fra Manraj den 6. nov. 2023
Dear Andrea,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

10/10 – Utmerket

Amos

Bodde her 1 natt i november 2023
Svar fra Manraj den 6. nov. 2023
Dear Amos, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

2/10 – Forferdelig

Stuart

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We had a room with a bathroom door with no latch to shut. You could see it broke off. We reported it, but they did not fix it. We asked about another room, but the front desk said all the rooms were like that. It was a handicapped room. We did not reserve a handicapped room. The sink was in the bedroom. There is no soundproofing between rooms or bathrooms. Prices were jacked up for a football game. It had a wonderful fish pond that we took many pictures of.
Bodde her 2 netter i oktober 2023
Svar fra Manraj den 23. okt. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 – Dårlig

Zanqueria

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
My bathroom was dirty, so I was moved to another room with yet another dirty bathroom.
Bodde her 1 natt i september 2023
Svar fra Manraj den 11. sep. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 – Bra

Vonda

Bodde her 2 netter i august 2023
Svar fra Manraj den 11. sep. 2023
Dear Vonda,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

10/10 – Utmerket

Jeff

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023
Svar fra Manraj den 11. sep. 2023
Dear Jeff, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

4/10 – Dårlig

Myrna

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023
Svar fra Manraj den 11. sep. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

2/10 – Forferdelig

William

Bodde her 2 netter i juli 2023
Svar fra Manraj den 11. sep. 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 – Bra

Patrick

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Manraj den 11. sep. 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 – Utmerket

Erronie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A must stay
Great front desk service and nice and quiet hotel. Very clean and great location.
Bodde her 1 natt i juli 2023
Svar fra Manraj den 11. sep. 2023
Dear Erronie, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

2/10 – Forferdelig

Terrance

Likte ikke: Personale og service
Staff was poorly trained. Needed toilet paper for my room. Clerk stated they were out. Then got back on her cell phone. Told her, " Sir, I apologize we are out of toilet paper" would be a better response. She said no they don't pay me enough for that. The clerk was constantly on her phone. Went early the next morning, another clerk said that person simply did not want to move, plenty was in storage. I said ok, I got rolls from the rr on the 1st floor. I stayed for 3 nights, same clerk enjoyed her phone time with her friends. Well enough said, my stay was not, good.
Bodde her 3 netter i juni 2023

10/10 – Utmerket

David

Bodde her 1 natt i juli 2023

10/10 – Utmerket

Kristin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The hotel was very nice and roomy. The staff all very friendly and we had a wonderful breakfast.
Bodde her 1 natt i juni 2023

2/10 – Forferdelig

Dana

Reiste med familie
Likte ikke: Renhold og personale og service
Terrible experiece
Absolutely the worst hotel stay of my life. My family of 8 arrived at 1:30 in the morning. No one was at the front desk. We waited, called the main number for the hotel and it just rang and rang on the front desk next to us. We called BW corporate, and they tried to call the hotel over and over and the phone was just ringing next to us. After about an hour, we left and went to the Red Roof Inn down the road, and shared our experience. The front desk clerk there stated that she knew the other front desk person, and after calling her personal cell several times, was able to get her to answer. We headed back to this hotel. In spite of booking 2 rooms, the now awake clerk swore we only had 1 room reserved, and charged us full price for one room (Charged twice for that room). At this point it was 3:30 in the morning. One of our rooms was fine. The other - had not been cleaned at all - the beds were unmade and there were towels all over the floor. I headed back down to the front desk and got another room - which was clean this time. My wife and kids ended up getting to bed at 4 AM because of all this. We woke up at 9 to try and get a refund on the room and eat breakfast - then my kids got yelled at by the staff for being there late - it was 9:50 and breakfast stops at 10. The manager was terribly rude to my wife - who was very understandably upset. She told me she would refund my room IF she got paid by hotels.com - Hotels.com lied and only sent a $25 credit, instead of $75
Bodde her 1 natt i juni 2023

10/10 – Utmerket

ANGI og MONROE

Likte: Personale og service
Bodde her 1 natt i mai 2023
Svar fra Anup Gill den 11. juli 2023
Thank you ANGI for your feedback.

10/10 – Utmerket

Sally

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Check in was good & the front desk clerk was cheerful and very helpful. Our room was spacious, clean and very comfortable. No complaints!
Bodde her 1 natt i april 2023

10/10 – Utmerket

Lisa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stay here! Very clean. How brkt
Clean! The hot water was actually hot. Plenty of towels, and pillows. Coffee pot in room. And breakfast was fantastic. Not just grab and go, but hit eggs, and sausage. Very worth the price!
Bodde her 1 natt i april 2023

10/10 – Utmerket

Megan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very close to restaurants and easy to get to.
Bodde her 1 natt i april 2023

2/10 – Forferdelig

regina

Reiste med partner
Likte ikke: Renhold og personale og service
I didn’t like my bathroom scuffed bathroom doors, the towels looked dirty and there was a whole in one
Bodde her 1 natt i april 2023

6/10 – Grei

Dawn

Reiste med familie og små barn
Likte: Renhold og personale og service
It was okay. Older property and needs renovation. Overall decent but overpriced…
Bodde her 2 netter i mars 2023
Svar fra Anup Gill den 13. apr. 2023
Dear Dawn,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We are constantly trying to keep our hotel looking new and updated.

10/10 – Utmerket

Mary og Raleigh

Bodde her 1 natt i mars 2023
Svar fra Anup Gill den 13. apr. 2023
Dear Mary,Thank you for choosing to stay with us at the Best Western Plus Bessemer.

10/10 – Utmerket

larry og SANDWICH

Bodde her 1 natt i mars 2023
Svar fra Anup Gill den 13. apr. 2023
Dear Larry,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

4/10 – Dårlig

Ronnie

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2023
Svar fra Bianca den 31. mars 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

6/10 – Grei

Elizabeth og Hartselle

Reiste med partner, Reiste med en gruppe
Comfy bed and pillows. Extremely dusty (Coffee maker and beds). No hot water for nighttime shower. Breakfast variety lacking (yogurt dispenser did not work and didn’t have bread or bagels despite having accompaniments for them).
Bodde her 1 natt i februar 2023
Svar fra Anup Gill den 13. apr. 2023
Thank you Elizabeth for leaving us with your feedback. We are truly sorry for the issues you encountered during your stay with us. They have been fixed and we hope that the next time you are in the area you choose to stay with us again for a 5 out of 5 stay.

8/10 – Bra

Ruby

Bodde her 1 natt i februar 2023
Svar fra Anup Gill den 13. apr. 2023
Thank you Ruby for leaving us with a review of your stay with us.

10/10 – Utmerket

reuben

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2023
Svar fra Manraj den 13. nov. 2023
Dear Reuben, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.

4/10 – Dårlig

Mendy

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room and bathrooms were not well cleaned. There was mold in the bathtub caulk. The room was dusty and the beds were hard.

10/10 – Utmerket

Fred

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a great pick for an overnight stop . Friendly efficient staff and a perfectly clean room where everything worked .After a comfortable quiet night sleep we are heading down for the included breakfast shortly and I expect it to be very nice as well . Thanks for the great stay.
Bodde her 1 natt i januar 2023

2/10 – Forferdelig

Carlos B

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Terrível, o espaço tem tudo para ser agradável. Porém são extremamente omissos em questão de limpeza e qualidade. Passamos 4 dias e três diárias e não limparam o quarto e tivemos o cuidado de pedir a limpeza. O descaso é muito grande, escolhemos o hotel por ser uma rede conhecida. Não recomendo de jeito nenhum e tem outros hotéis próximos e que ficamos sem ser de rede e bem melhor.
Bodde her 1 natt i desember 2022

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean, friendly staff, decent breakfast but coffee wasn't hot.
Bodde her 1 natt i desember 2022

10/10 – Utmerket

MASAO

Bodde her 1 natt i desember 2022

4/10 – Dårlig

Biljana

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very bad
Bodde her 1 natt i desember 2022

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2022

8/10 – Bra

Sheila og Smithville

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good stay
Bodde her 1 natt i november 2022

10/10 – Utmerket

Edward og Dallas

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Incredible clean and tidy! Front desk was friendly and efficient. Would stay again.
Bodde her 1 natt i oktober 2022
Svar fra Anup Gill den 15. okt. 2022
Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us in the future.