Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest,Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest,Thank you for such a constructive review of your stay at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Our ultimate endeavor is to make our guests comfortable with the best culinary offerings and its rather unfortunate that we haven't succeeded in meeting your expectations of brand ITC Hotels. My sincere apologies for the reported inconvenience. Request you to drop me a mail at Amandeep.kaur@itchotels.in with your coordinates and the details of your feedback so I can address this better. I hope you give us another opportunity to welcome you back for a more memorable experience at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Ms. Mary,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. Many thanks once again and it would be our delight to welcome you back to ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Mr. Raman,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Mr. Senthil, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Ms. Vaishali, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. A walkable distance from MG road makes us a preferred choice for many discerning travellers.We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Mr. Sooraj, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest, Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are located in the heart of central business district with easy access to UB city and lush greens of Cubbon Park and we take great pride in creating curated experiences for our guests. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Mr. Ketan, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Ms. Sonia, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Amandeep Kaur General ManagerITC Gardenia Bengaluru

Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Guest, Thank you for such a delightful rating of your recent experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We at ITC Gardenia strive to complement our convenient location with a host of top notch amenities, excellent accommodation & refined facilities, all under one roof. Thank you once again and it would be our pleasure to welcome you back to the warmth and hospitality at ITC Gardenia.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Guest,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Mr. Nikunj, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Mr. Magesh,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Mr. Vivek, Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Mr. Ramesh, Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the (issue addressed) and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Mr. Deepak,Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Guest, Many thanks for your wonderful rating. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are delighted to receive your feedback of appreciation regarding our hotel. At ITC Gardenia, our core aim is providing bespoke attention and best amenities to our guests which also form the essence of our service culture. Your kind feedback is a testimony to the fact that we were successful in our endeavors. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Mr. Sivakumar,Many thanks for posting such a wonderful appraisal of your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I will definitely pass on your kind words of appreciation to the team and ensure they get recognized in view of the fact that you made a special mention of them. Thank you once again and it would be our absolute pleasure to welcome you back to ITC Gardenia.Warm Regards, Manas V. Krishnamoorthy General Manager ITC Gardenia Bengaluru

Dear Mr. Praveen,Thank you for taking out the time to post such a benevolent feedback of your experience at ITC Gardenia. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. It is delightful to know that you had a memorable experience at our hotel. It is our ultimate endeavor to make our guests comfortable with world class amenities and food and beverage offerings coupled with our signature ITC Hotels services. Indeed, I am very fortunate to have a wonderful team here that is dedicated to making truly unparalleled experiences for our guests. It was indeed a pleasure to have had your patronage and we look forward to welcoming you back soon. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Mr. Nobuyuki,Thank you for the wonderful appraisal. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. We are enthralled to know that you had an amazing time and our specialized services and facilities exceeded your expectations. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home. It indeed is very encouraging and motivating for all of us to receive such positive feedback and I am equally fortunate to have a wonderful team here that is dedicated to making a truly memorable experience for all the guests. I have noted your feedback on the facilities and corrective action steps are being implemented as necessary. Many thanks once again and It would be our delight to welcome you back to ITC Gardenia. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Mr. Giritharan, Thank you for bringing this to our attention. Please accept my sincere apology for this service lapse from our end. I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Manas V. Krishnamoorthy and I am the General Manager at ITC Gardenia – please give me a call on 91 80 6682 5005 when you have a spare moment and I’ll try my best to make this situation right. Warm Regards, Manas V. Krishnamoorthy General Manager ITC Gardenia Bengaluru

Dear Guest,Thank you for taking out the time to post this feedback on your stay with us. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. Designed to cater the needs of our leisure as well as business travelers, our hotel offers world-class amenities as well as comfort that is only second to a home and it is rather unfortunate that we could not meet your expectations this time around. I have made a note of your feedback and corrective actions have been implemented as pertinent. Many thanks once again and it would be our absolute pleasure to welcome you back to ITC Gardenia for a more memorable experience. Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru

Dear Guest,Many thanks for your wonderful review, we are delighted to receive your feedback of appreciation regarding our hotel. Committed to the motto of "Responsible Luxury", ITC Gardenia has been accredited the LEED Zero Carbon and LEED Platinum certification by USBGC, giving you the promise of Planet Positive Experiences, every time you choose to stay with us. At ITC Gardenia, our core aim is providing bespoke attention and the best of amenities to our guests which also form the essence of our service culture. Well-being of our guests is of paramount importance to us and I am glad you were comfortable staying with us, your kind feedback is a testimony to the fact that we were successful in our endeavours. I will definitely pass on your kind words of appreciation to Soumyadipta, Uttam, Irfan and Amit, also ensure they get recognized for the same. Thank you once again and we look forward to your future visits to our hotel.Warm Regards,Manas V. KrishnamoorthyGeneral ManagerITC Gardenia Bengaluru