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Anmeldelser av Grand Hills Hotel & Spa

5 out of 5
Grand Hills Hotel & Spa
Charkieh Main Road, Broumana, Matn

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 16 av totalt 46 anmeldelser." "
Rangering på 8 − Bra. 14 av totalt 46 anmeldelser." "
Rangering på 6 − Grei. 7 av totalt 46 anmeldelser." "
Rangering på 4 − Dårlig. 4 av totalt 46 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 46 anmeldelser." "

8,0/10

Renhold

7,4/10

Personale og service

6,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

Anmeldelser

10/10 – Utmerket

Saseen og New Jersey

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I always try to stay at this hotel. One of my top favorite. Great Hotel with Great views. Friendly, helpful and engaging staff. (No bar service availability in winter months but other amenities make up for that.)
Bodde her 5 netter i januar 2020

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 12 netter i desember 2019

10/10 – Utmerket

Elias

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i november 2019
Svar fra Samer Hatab Front Office Manager den 12. nov. 2019
Dear Mr Elias, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely

8/10 – Bra

George

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 15 netter i september 2019
Svar fra Samer Hatab Front Office Manager den 14. okt. 2019
Dear Mr George, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte ikke: Fasiliteter
16 years ago was excellent. Now it’s not like before. Welfare has been reduced. It’s quite empty.
Bodde her 1 natt i oktober 2019
Svar fra Samer Hatab Front Office Manager den 14. okt. 2019
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and require actions are taken. We are looking forward to welcoming you back in the near future. sincerely

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2019
Svar fra samer den 24. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2019
Svar fra samer den 24. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The resort as a whole is just amazing, the staff were very supportive
Bodde her 1 natt i september 2019
Svar fra samer den 9. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 – Grei

Verifisert reisende

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Great property, but it has shortage of staff, the food at cafeteria is so bad.
Bodde her 1 natt i september 2019
Svar fra Samer den 9. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great Location and friendly receptionists. The bag guy did not bring our bags to the room and after 20 minutes twe went ourselves and got them
Bodde her 1 natt i august 2019
Svar fra samer den 7. sep. 2019
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place and require actions are taken. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 – Utmerket

Verifisert reisende

Bodde her 3 netter i juni 2019
Svar fra samer den 24. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2019
Svar fra samer den 24. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

2/10 – Forferdelig

Wed

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
frustration
Unfortunately ,the hotel did not provide me ted room mountain view .
Bodde her 4 netter i august 2019

6/10 – Grei

Abeer

Likte ikke: Renhold og personale og service
Bodde her 1 natt i august 2019
Svar fra Samer den 24. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 – Utmerket

Wed

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2019
Svar fra Samer Hatab den 24. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

4/10 – Dårlig

Verifisert reisende

Likte: Romkomfort
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
House keeping was awful. Towels torn . Maintenance not existing . Cleanliness below standard
Bodde her 2 netter i august 2019
Svar fra samer den 9. sep. 2019
Dear Guest, I would like to thank you very much for your review, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 – Grei

Yasser og Bakersfield ca

Reiste med familie og små barn
Likte: Personale og service og fasiliteter
Locations Luxury ,big and swimming pool in great location
Bodde her 8 netter i juli 2019
Svar fra samer den 9. sep. 2019
Dear Guest, I would like to thank you very much for your review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Samer Hatab Front Office Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 – Bra

STS

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Whenever you raise a complaint the management tske it seriously and try to address it
Bodde her 2 netter i august 2019

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location was great, the pruve was reasonable for a 2 bedroom condo. When we checked iin, our room wasn't clean or stocked. Room service was terrible, 45 minutes wait for a coffee or a snack. No place to eat on site, only by the pool and way ubder staffed. Ove an hour to get help with luggage when checking out. STAY AWAY
Bodde her 3 netter i juli 2019
Svar fra adolph den 3. aug. 2019
Dear Guest, I would like to thank you very much for your sincere feedback. I am truly sorry to hear that we were unable to provide you with the level of service expected from a Luxury Collection Hotel & Spa.We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. please accept my sincere apologies for the inconveniences experienced. Sincerely, Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Good stay service needs work. Nice view, great area.The music is wayyyyyy to loud at the bar that is part of the hotel. It went until 3 and was soooooo loud.
Bodde her 9 netter i juli 2019
Svar fra adolph den 3. aug. 2019
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
My wife and 2 kids stayed in a 3 bedroom. The apartment was a great size. The water tank was not replaced the whole stay. It lacked silverware, cups dishes and coat hangers in the closet. The restaurants service was very slow.
Bodde her 14 netter i juli 2019
Svar fra adolph den 3. aug. 2019
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

2/10 – Forferdelig

Verifisert reisende

Reiste med partner
Likte ikke: Personale og service
The hotel held a public concert in the hotel courtyard from 9PM until 3AM on the night of Saturday 20th July. The volume was so loud that no hotel guest could sleep. At no time did they announce that a concert like this was taking place on hotel property to us. The hotel staff also lied to us repeatedly saying that the concert was finishing at midnight, then 1am, before it finished at 3AM. I have videos to prove this. I feel defrauded completely. I paid to stay in a hotel and they used the property to make additional revenue in the form of a concert at the expense of the comfort of all the hotel guests.
Bodde her 3 netter i juli 2019
Svar fra adolph den 3. aug. 2019
Dear Guest, I would like to thank you very much for your sincere feedback. We have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place. please accept my sincere apologies for the inconveniences experienced. Sincerely, Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 – Utmerket

hamida

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
amazing
The view amazing from the room and the hotel located in prime location very recommended
Bodde her 1 natt i juli 2019
Svar fra adolph den 3. aug. 2019
Dear Guest, I would like to thank you very much for your positive review, we are delighted to know that you have enjoyed our hotel facilities and services. We are looking forward to welcoming you back in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 – Grei

FadiChaccour og Lebanon

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We faced issues in the check in process. It was supposed to be at 3pm and we stayed till 4:30 to have our rooms (even though they offered us Coffee) Rooms are very clean but unfortunately the property is left since long time so you can smell humidity in the rooms (I'm talking about the apartment)
Bodde her 1 natt i juli 2019
Svar fra Hotel Management den 10. juli 2019
Dear Guest, Thank you for choosing to stay at the Grand Hills, a Luxury Collection Hotel & Spa, Broumana and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Broumana.Sincerely, ADOLPH SPIRO adolph.spiro@luxurycollection.com

6/10 – Grei

Verifisert reisende

Bodde her 5 netter i juni 2019
Svar fra Hotel Management den 10. juli 2019
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 8 netter i april 2019

8/10 – Bra

Elie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2018

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2018
Svar fra Hotel Management den 10. juli 2019
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2018
Svar fra samer den 23. okt. 2018
Thank you

8/10 – Bra

David og Rome

Likte: Overnattingsstedets bygg og tilstand og romkomfort
I missed a flight connection and I called Expedia and the hotel 30 hours before arriving to amend my arrival by one day later but the hotel refused and charged me for the night I missed. The interesting part is that the hotel was not even half full and when I did the reservation there was no cancellation option rooms. This is not fair or correct as you feel that you were robed and the hotel took advantage.
Bodde her 5 netter i august 2018
Svar fra Hotel Management den 10. juli 2019
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Adolph Spiro Hotel Manager Grand Hills, a Luxury Collection Hotel & Spa

10/10 – Utmerket

Nizar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We enjoyed every minute ! Fantastic service , superb location . The hotel was out of this world . We were upgraded to a suite . Everything was perfect
Bodde her 1 natt i august 2018
Svar fra SAMER den 23. okt. 2018
Dear Mr Nizar thank you for your feedback and we look forward to welcome you back at our hotel regards

10/10 – Utmerket

khodor

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
relaxing
it was an enjoyable day with a peace of mind
Svar fra Giuseppe Ressa den 16. apr. 2018
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa

4/10 – Dårlig

Dany og lebanon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
High cost for nothing..
The cost is totally different at desk since there is VAT not including in the rate,mini bar big extra charge,etc.. Hotel costs too much without having the great facilities ..even the air you are breathing you need to pay for it.. I recommend better hotels of you are willing to pay same amount.
Bodde her 1 natt i september 2017
Svar fra Giuseppe Ressa den 24. sep. 2017
Dear Guest, thank you very much for your sincere feedback. I am sorry to hear that you have not enjoyed our hotel services. It is customary in Lebanon to charge VAT on top of room rates, while Food and Beverage services have VAT included. We sincerely hope to welcoming you back in the near future. regards Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 – Bra

Mo og Khobar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel Nice view
Nice hotel Nice view, design is very nice, staff are nice too
Bodde her 6 netter i august 2017
Svar fra Giuseppe Ressa den 24. sep. 2017
Dear Guest, we are delighted to know that you have enjoyed your stay with us. Looking forward to welcoming you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mesmerizing hidden garden and pleasant staff
We had a great stay at the hotel! We originally booked an apartment but when the time came for us to receive the keys (3:00pm), the apartment was still not ready. We were really disappointed, especially that my in laws were with us. However, the assistant manager, Hussein, soon arrived to resolve the situation. He upgraded us to a designer sweet, for my in laws, and two connected newly renovated rooms for us and the kids. GREAT DEAL! :)) Next morning we woke up early, had coffee at the balcony, which overlooked the royal residence (the luxurious part of the hotel) and then went down and walked in the garden. The smell of the air, the organized landscape, and the various plantations made the walk so great! I would love to go back and stay there for a couple of days and do the same experience over and over again!
Bodde her 1 natt i juni 2017
Svar fra Giuseppe Ressa den 10. juli 2017
Dear Guest, We would like to thank you very much for your positive review. We are delighted to hear that you have enjoyed your stay with us and our facilities and public areas. We are looking forward to welcoming you back in the near future. sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Brouamana

2/10 – Forferdelig

RogerkUS og NYUSA

Likte ikke: Overnattingsstedets bygg og tilstand
Abandoned beauty
At some point in its day this hotel must have been incredible. Our stay was very disappointing, all the facilities such as the bars, restaurants were closed supposedly because it was the off season, the only place open was the the sun pool restaurant. The staff was pleasant and well trained but down to the bare bones of staffing. They charge for parking and there was no valet most of the nights, we had to wait for the front desk or bell hop to to get our car or surrender it. there was no mention of any type of slow down do to seasonal transition. The Jacuzzi's by the pool were empty and not working,one of the four days we stayed there, there was a pool attendant that was never to be seen again. We went poolside to catch some sun on second to last day and looked for someone to get pool towels from, to no avail, we went into the restaurant and asked a waiter to get hold of someone twice, 45 minutes later no towels and we left. Also the pool was not well kept the area was not kept clean there was discarded nut shells on the floor, that were left there for days. My wife left her make up out in our rooms bathroom and it was dropped by the cleaning staff, with no explanation nor apology. We had a couples massage at the spa, that experience was also regrettable, the attendants did not seem as though they were experienced enough, LAYAL my was nice tried her best, but Pierre walked in after us and was in his Gym clothes during the massage and seemed to be in a rush and actually ans
Bodde her 3 netter i juni 2017
Svar fra Giuseppe Ressa den 30. juni 2017
Dear Guest, I would like to thank you very much for your sincere feedback. I am truly sorry to hear that we were unable to provide you with the level of service expected from a Luxury Collection Hotel & Spa. During your stay we were operating 3 restaurant and 1 bar, Shisha Hills opens daily from 6pm till 1am while Sundays from 12:30pm till 1am. Pasquale, our Italian Restaurant opens from 7pm to 11:30pm Tuesday to Saturday's and Sundays from 12:30pm to 10:30pm. The Pool café operates daily from 7am till 11:30pm while the Grand Hills bar operates daily from 7am till 11pm. In addition, 24 hrs room service is available at your convenience. The pool opens daily and it is fully heated for the guest convenience. I apologies in the delay to provide you with the required towels and for the cleanliness of our public area. I will personally address this issue with the concerned head of department for immediate action. I was informed of your unhappiness with the spa offerings however I was under the impression that our Spa Manager had taken care of your concerns and had addressed them accordingly. Obviously this is not the case and I will send you an email message privately for a final resolution. You can rest assured we will improve upon your comments and we are looking forward to welcoming you back in the near future. Sincerely Giuseppe Ressa General Manager Grand Hills. A Luxury Collection Hotel & Spa Broumana

8/10 – Bra

Libanonfan og Saarland

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Luxus-Hotel mit etwas Pomp in den Bergen
Ende Mai hat die "richtige" Saison in Broummana noch nicht begonnen. Deshalb waren wir als Übernachtungsgäste fast alleine, zumal Gärten etc. zum Teil noch nicht gepflegt und offen waren. Allerdings fand eine Hochzeit statt, in den Festräumen ist ganzjährig Betrieb. Beim Frühstück dagegen waren wir fast alleine, was jedoch eher ein Vorteil war: statt Buffet Tischservice, aufmerksames Personal, für Wünsche offen. vielleicht wäre es für das Hotel gut, in den schlecht ausgelasteten Zeiten preislich günstiger anzubieten und dafür etwas mehr "Leben" zu bekommen. Zudem darf man sich an einer kräftigen Prise Protz nicht stören.
Svar fra Giuseppe Ressa den 10. juli 2017
Dear Guest I would like to thank you very much for your sincere feedback. We are glad to hear that you have enjoyed your stay with us, I have also noted your comments on pricing of Breakfast and noise from the wedding celebration. Please accept my sincere apologies for any inconveniences that it may have caused. We are looking forward welcoming you back in the near future. Sincerely Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 – Utmerket

Dr Malika og Abu Dhabi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice hotel luxurious and well situated.
Great neighborhood quite and peaceful. Excellent place for relaxation.I will definitely go back to this hotel and recommend it to all. It is the best one in all Beirut.
Svar fra Hotel Management den 10. juli 2019
Dear Guest, I would like to thank you very much for your positive reply. We are delighted to know that you have enjoyed our hotel services and we are looking forward to welcoming you in the near future. sincerely Grand Hills, a Luxury Collection Hotel & Spa

8/10 – Bra

Joy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superschyst personal, utmärkta sängar!
Fantastiskt trevlig personal. Bekväma sängar. Rent och lugnt område med mycket natur. Helt underbar utsikt från rummet! - Dyr frukost
Svar fra General Manager den 12. des. 2016
Dear Guest, I would like to thank you very much for your positive review. I am sorry to read that you have found the breakfast to be expensive, as we strive to keep prices competitive within the current market environment. We are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Nice hotel but too expensive
Nice hotel, but there are no services that justify the price of it. In addition, no one answers the calls.
Svar fra Giuseppe Ressa - General Manager den 12. des. 2016
Dear Guest, Thank you very much for your sincere feedback. Our hotel is nestle at 750 meters above sea level and it is ideal to restore and relax. I am sorry to hear that we did not answer promptly your calls. We will monitor this closely and insure immediate action. We are looking forward to welcoming you back.

6/10 – Grei

Tala og UK

Likte: Renhold og romkomfort
Low value of money
Low value of money expected better service .. Breakfast was not what i expected at all
Svar fra Giuseppe Ressa - General Manager den 12. des. 2016
Dear Guest, I am sorry to read that you did not enjoy the breakfast and we did not manage to meet your expectation. We constantly train our staff to provide a better quality services and I am sure a return visit will provide you with an improved experience.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service og romkomfort
i thought it has changed after they joined the spg
We thought it has been changed after they joined the spg programme shortage in staff and very slow in checking and check out and the cleaning staff they are not professional as there was tissues in corridors and smelly corridors may be from the humidity
Svar fra Giuseppe Ressa - General Manager den 12. des. 2016
Dear Guest, I am sorry to hear that you did not enjoy your stay with us. We have taken note of your comments and we will strive to improve our service delivery. I am sure that on your next visit you will find an improved conditions and prompt services.

10/10 – Utmerket

Mahmoud og Beirut

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel
Beautiful place. Will definitely come back again
Svar fra General Manager den 12. des. 2016
Dear Guest, I would like to thank you very much for your positive review. We are looking forward to welcoming you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

10/10 – Utmerket

salah eddine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
peaceful stay
excellent stay, nice weather and neighborhood.
Svar fra General Manager den 12. des. 2016
Dear Guest, I would like to thank you very much for your positive review and we are looking forward to welcoming you back in the near future. Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel 7 Spa Broumana

8/10 – Bra

Pateel Papazian og Beirut

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic Service
It was great. This is the fourth time we are staying at the hotel. I could definitely see an improvement over last year as far as the room itself.
Svar fra General Manager den 12. des. 2016
Dear Guest, thank you very much for your sincere feedback and we are glad to hear that you have enjoyed your stay with us. We are looking forward to welcome you back in the near future Giuseppe Ressa General Manager Grand Hills, a Luxury Collection Hotel & Spa Broumana

6/10 – Grei

Verifisert reisende

Svar fra General Manager den 12. des. 2016
Dear Guest Thank you very much for your valuable feedback, we are looking forward to welcoming you back in the near future.