We saw a lot of good rating so we booked this hotel. I think it would be good if you face no problem. You don't really know how good service is until there is problem. We arrived the hotel around 7:00pm, right after a big tour group of young people. They told me our room didn't have hot water and they're willing to give us an upgrade room at no extra cost. I forgot what type of room I booked at the time so when they show us our new room, a queen bed with a stow away bed for 3 of us. I have no choice but take it. The next day, after we have rested and checked my booking, I booked the family loft room with the two bed, real bed, not stow away bed, on the loft and main floor with sofa. I told them I want to refund the difference. They didn't allow. I contacted hotels.com and they couldn't get them to refund me the money neither. Hotels.com did offer me coupon for future booking out of their pockets.
Aside the problem we have, the hotel looks nice and clean. But the construction is not good. It have problem with hot water during our staying. We can smell raw sewer from the sink (the drain is missing the p trap). It's located inside a narrow alley a little far from subway station and hard for taxi. No good place to eat near by. This seems to be a place for big tour group so it's not good for private or family.