Dear Reviewer, Thank you for taking the time to post your feedback. We are so delighted to see that you gave 5-star review on your stay with us and we are sure that our team has satisfied your needs in everywhere. Thank you again for staying at Hilton Beijing Wangfujing and please do not hesitate to contact us if we may be of any further assistance. Best Regards, Andre Gomez General Manager

Dear Reviewer, Thank you for choosing Hilton Beijing Wangfujing. We are very glad to hear that you enjoyed the stay with us. And we will pass your comments about the breakfast to the Chef's team. Your kind recognition will encourage us to aim higher. We look forward to welcome you again soon in our hotel! Best Regards, Andre Gomez General Manager

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. First of all, we are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Also, thank you for your suggestion, we are always focusing on English Training, to making efforts and provide a better service to each guest. Once again, Thank you for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. First of all, we kindly noted our Facilities may a bit of old. Our Hotel has been open for more than ten years, some Facilities or Equipment are showing a sense of age. We have strengthened the daily maintenance, also, our Management already planned the renovation project. However, in the past three years, the epidemic has strongly impact to Hospitality Industry, therefore the renovation plan has been paused... Your kind understanding in this matter would be most appreciated! In relation to the temperature in the room, nowadays, daytime temperature gradually rises, but the temperature quite difference between day and night. Therefore the Central Air Conditioner in the guest room cannot supported to delivered cold air during night time. We fully understand that the guest room may occasionally feel hot, and normally we suggest guests to open the window for ventilation, and in a meantime, we will deliver a cooler if it available to the guests' room to help adjust the temperature. Last but not least, thank you for your recognition of our outstanding Team Member Ms. Mia Su from Front Office, your recognition is the motivation for us to do better! Once again, thank you for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear valued guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. Thank you once again. We are looking forward to welcome you back again!

尊敬的客人，您好！感谢您选择下榻北京王府井希尔顿酒店！很遗憾看到此次入住，酒店在某些方面尚未达到您的期许，未能给您以满意的体验。首先，由于酒店开业至今已经十年有余，我们深知酒店的部分设施设备确实显露出了些许年代感，目前我们已经加强了日常的维护和保养，被疫情延误的装修计划已经被安排到日程上了，加之酒店地处王府井区域，附近有驰名中外的旅游景点，周边还有集餐饮、购物为一体的大型购物中心。无论是商务出差，还是来京旅游，相信北京王府井希尔顿酒店都是您上好的选择呢！关于您提及房间客用品的问题，根据希尔顿品牌标准，房间的客用品均默认为两位客用。如果您有需要，您可以随时联络我们当班的同事，我们非常愿意帮您解决问题。由于北京近几日白天温度有所升高，目前中央空调系统已经在白天时段可输送冷风，希望能够为每一位前来下榻的客人提供更舒适的旅居环境！再次感谢您的反馈，希望有机会再次欢迎您回来入住北京王府井希尔顿酒店，希望能够为您的下次到访提供更完美的体验！

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Members, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing, and we would like to extend you our most sincere gratitude for having taken your time to write this review and sharing the details about your experience, which unfortunately this time it wasn't the most pleasant. First of all, photos showed on all channels are real shooting upon hotel opened on 2008. In relation to the temperature in the room, due to hotel adopted by City Heating System, therefore we could not adjust the air-conditioner in the room. We will definitely go through the issue with our Chief Engineer for possible solutions, and thank you for your suggestion, we are sorry for the inconveniences those aspects brought to you. Please accept our sincere apologies for all the inconveniences and disappointment that have brought to you while you stay with us. Due to the privacy of the Platform, we could not confirm your reservation and stay information, if you would like to share more details with us, please contact us to improve our service quality. We hope you will reconsider us on your next visit to Beijing and we are looking forward to welcome you back to make it right for you next time.

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing! We would like to extend you our most sincere gratitude for taking your time to reply to our survey and share your feedback about your recent experience with us, which unfortunately this time it wasn't the most pleasant. We have noted you are extremely dissatisfied of your experience. Would you kindly provide more details about your visit? Understanding better what went wrong will definitely help us to further improve our services in order to make it right for you next time. We appreciate your support. If you require further assistance for your upcoming stays, please do not hesitate to contact with us. Send you our best wishes.

Dear Valued Guest, thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. Thank you once again. We are looking forward to welcome you back again!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for taking your time to rating for us. We are glad to have received your feedback and to learn that your overall stay with us was positive. If you have some additional comments or suggestions on our service, or need further assistance, please do not hesitate to contact us. We are looking forward to welcome you back again. Send you our best wishes.

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback and your understanding! We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. And also, we are proud of the Team Members who delivered such a welcoming, warm and attentive service during your stay. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to have received your feedback and to learn that your overall stay with us was positive. Also, thank you for your precious feedback to us, we are always focus on English Training for Team Members, to keep making effort to improve guest's experience. Thank you once again for your support. We are looking forward to your next visit!

Dear Valued Guest,Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience.

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Member, Mr. Jeff Li from Front Office, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!

Dear Valued Guest, Greetings from Hilton Beijing Wangfujing, and we would like to personally extend you our most sincere gratitude for taking your time to share your feedback about your recent experience with us, which unfortunately this time it wasn't the most pleasant. Due to the privacy of the Platform, we could not confirm your reservation and stay information, and could not find out what happened during your stay, would you kindly contact with us and provide more details about your visit? Understanding better what went wrong will definitely help us to further improve our services in order to make it right for you next time. We appreciate your support and look forward to hearing from you soon. Send you our best wishes.