8/10 – Bra
Verifisert reisende
21. juli 2019
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Great hotel, but terrible reception
This hotel has great location, good views, great breakfast and spacious, comfortable rooms.
However, the problem was the check-in and how they made us feel very unwelcome and uncomfortable.
I made a reservation long time ago for this hotel, but decided to cancel the room and rather book one with a seaview. I also prepaid for the room.
At check-in we were suddenly told that we had 2 rooms. I showed them my cancellation from January (5 months before), but they had to check.
We were told to wait in the lobby. This felt very uncomfortable and as if they did not trust us at all. After 30 minutes we were told that we could check in. Now the reception said that my payment was not certified, so they had to check. We had to wait once more...
In the room we contacted hotels about the matter and they confirmed that other room was cancelled 5 months ago. Then we thought everything was ok.
Suddenly we get a phone call from the reception and the girl says that the other room is still chargeable. We had to contact hotels again to make them help us. All these issues took more than 2 hours and stole from our time in Batumi.
After this we avoided the reception and even at check-out I felt nervous and bad as I wondered what would happen now...
The hotel is great, but they need to welcome their customers better. Also communication between this hotel and hotels have to be better concerning cancellations and bookings.
Verifisert reisende
Bodde her 3 netter i juli 2019