Fasade

Anmeldelser av HYPERION Hotel Basel

4 out of 5
HYPERION Hotel Basel
Messeplatz 12, Basel, BS

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 592 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 306 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 69 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 29 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 10 av totalt 1006 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 19. des. 2023
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Øyvind

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2020
Svar fra Online Reputation Team from H-Hotels den 13. aug. 2020
Dear guest, thanks a million for your fantastic review regarding your recent stay at our hotel. We are more than happy about your 5 star rating. Please come back soon for another brilliant stay. Kind regards, Your Online Reputation Team from H-Hotels

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kjempeflott hotell- anbefales.
Bodde her 3 netter i mai 2019
Svar fra Lena Achstaller den 6. juni 2019
Dear guest, thank you so much for choosing us for your visit to Basel. We are so glad that we could be a part of your wonderful experience. We are happy to hear that our h-hotels properties are your top choice during your travels and thank you for recommending us! Best regards Lena Achstaller Guest Service Manager H-Hotels Schweiz

8/10 – Bra

Joel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Honestly, this place is very affordable, the area is safe, even at night it feels safe and I love walking at night around the area, great location. Its my favorite hotel in Basel for longer stays and convenient.
Bodde her 3 netter i februar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 24. mai 2024
Dear Joel, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements again and that you find the location of the hotel so beautiful. We look forward to welcoming you soon again in Basel.King regards, Your H-Hotels team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Nishita

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Great rooms, amazing views and helpful staff
Bodde her 6 netter i mai 2024
Svar fra Sergei Rosenberg - Online Reputation Manager den 23. mai 2024
Dear Nishita, Thank you for your kind words and the fantastic review of our hotel. It is a pleasure to hear that our Team offered an exceptional customer service experience during your entire stay, and I will pass on your kind comments to the staff. We are happy to hear you enjoyed the convenient location, the comfortable rooms, and the view to Basel. We would love the opportunity to welcome you back to the Hotel the next time you visit our beautiful city.Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Alfredo og East Amherst

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Public transportation just in front of the hotel.
Bodde her 5 netter i mai 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 20. mai 2024
Dear Alfredo, It's great that our hotel was the right starting point for you and that you were satisfied with your stay. We would be happy to be there for you again next time and hope to see you again soon.Best regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Osaretin

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, very professional staff. Superb executive lounge
Bodde her 4 netter i mai 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 20. mai 2024
Dear Osaretin, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members and the executive lounge. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Roman

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The check-in staff was exceptional accommodating our early arrival.
Bodde her 1 natt i april 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. mai 2024
Dear Roman, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Ron

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Newer property and convenient to shopping and tourist areas via tram or walking. Staff were very friendly and helpful!
Bodde her 1 natt i mai 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 7. mai 2024
Dear Ron, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members and the beautiful central location of the hotel. We have forwarded your comment to them and hope to welcome you back soon.Kind regards, Your H-Hotels team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Jose

Likte: Fasiliteter
Clean and good
Bodde her 1 natt i april 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 2. mai 2024
Dear Jose, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Maxine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were on 9th floor and had beautiful views of Basel area. Stylish, large room with plenty of space for large suitcases. Didn’t eat at hotel as restaurants in area are easy walking distance. Easy to get a tram that takes you up town and across the river to sightseeing points. Would definitely stay again.
Svar fra Sergej Rosenberg - Online Reputation Manager den 30. apr. 2024
Dear Maxine, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the Hyperion Hotel Basel. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 – Grei

Rayan

Bodde her 1 natt i april 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. mai 2024
Dear Rayan, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Gary og Canton

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property
Bodde her 3 netter i april 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 11. apr. 2024
Dear Gary, Many thanks for your fantastic feedback. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Charles

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property. Our room had full windows on two sides. If you get the executive option there is access to wine, beer and food on the 30th floor.
Bodde her 1 natt i mars 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 3. apr. 2024
Dear Charles, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the Hyperion Hotel Basel. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Mathis

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Leiderbist es nicht möglich 6 Sterne für den Service bzw. das Personal zu vergeben,einen solche Freundlichkeit und Entgegenkommen hatte ich in dieser Weise in keinem anderen Hotel jemals erlebt! Die Zimmergröße mit der Raumaufteilung ist perfekt aufeinander abgestimmt und trägt zum Ambiente im Allgemeinen des Hotels ein, für mich persönlich gesehen, noch nie da gewesenes Erlebnis. Im Großen und Ganzen ist die Wahrscheinlichkeit sehr groß,dass ich bei meiner nächsten Reise in die Schweiz (speziell für Basel) dort wieder einchecken werde.
Bodde her 2 netter i mars 2024
Svar fra Stefanie Bergforth - Online Reputation Manager den 25. mars 2024
Lieber Mathis,ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Basel begrüßen zu dürfen!Ihr Team von den H-Hotels,

10/10 – Utmerket

Léa

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Magnifique hôtel, chambre propre, personnel très agréable et le confort de la literie est incroyable ! Je recommande.
Bodde her 1 natt i mars 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 4. mars 2024
Dear Léa, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

Joel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is perfect for any event that is taking place in Basel.
Bodde her 1 natt i februar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 25. feb. 2024
Dear Joel, Thank you for taking the time to share your feedback about your recent stay with us. We are happy that our location met your expectations, and you enjoyed the stay in our hotel. We hope you will visit us soon again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Esther

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Freundlicher Empfang an der Rezeption sowie beim Frühstücksbuffet, schneller Service
Bodde her 1 natt i februar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 25. feb. 2024
Liebe Esther,herzlichen Dank für die ausgezeichnete Bewertung unseres Hotels. Im Namen unseres gesamten Teams bedanken wir uns für Ihre Komplimente und freuen uns, dass Sie einen angenehmen Aufenthalt in Basel hatten. Wir würden uns freuen, Sie bald wieder begrüßen zu dürfen und heißen Sie schon heute „Herzlich Willkommen“!Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

David

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient area. Small room
Bodde her 4 netter i februar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 22. feb. 2024
Dear David, Thank you very much for your positive review! We are very pleased that you had a wonderful time in Basel.Please let us know about the room size the next time you book. Together we will definitely find the right thing for you. We look forward to your next visit and wish you all the best!King regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Patric

Bodde her 2 netter i februar 2024
Svar fra Sergei Rosenberg - Online Reputation Manager den 22. feb. 2024
Dear Patric, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Praktisch
Bodde her 1 natt i februar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 20. feb. 2024
Lieber Thomas, wir danken Ihnen, dass Sie Gast in unserem Hotel waren und dieses positiv bewertet haben. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen.Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Sara

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel piacevole, colazione ottima camera super personale gentile da ritornare ad occhi chiusi perfetta
Bodde her 2 netter i februar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 20. feb. 2024
Dear Sara, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel. King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Melissa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 16. feb. 2024
Liebe Melissa, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

Alan og Paulding

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 14. feb. 2024
Dear Alan, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 31. jan. 2024
Dear guest,Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards,Your H-Hotels TeamSergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Séjour parfait en tout point
Bodde her 1 natt i januar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 28. jan. 2024
Dear guest, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel.King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

YASUYUKI

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 24. jan. 2024
Dear Yasuyuki, Many thanks for your nice rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Sinead

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. jan. 2024
Dear Sinead, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from the Hyperion Hotel Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 – Grei

Michael

Reiste med partner
Likte: Renhold og personale og service
Pros: - Staff are absolutely dedicated, knowledgeable and on top of things! - Trams stop right next to the hotel, and it's within walking distance to much of the town. Also, right next door to exhibition hall. Cons: - HVAC is mediocre at best, but they do at least have fans that will be brought to the room. Shouldn't be necessary though, particularly in winter! - Inhouse dining is good but truly expensive. - Rooms are pretty cramped.
Bodde her 6 netter i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. jan. 2024
Dear Michael, Thank you for the nice feedback! But we are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Maria

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. jan. 2024
Liebe Maria, vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Herzliche Grüße aus dem Hyperion Hotel Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

MURRAY

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location. Easy to see the 30 story building as land mark. Staff were fantastic.
Bodde her 3 netter i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. jan. 2024
Dear Murray, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the Hyperion Hotel Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Andreas

Bodde her 1 natt i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. jan. 2024
Lieber Andreas, ganz herzlichen Dank für die schöne Bewertung, über die sich all unsere Mitarbeiter sehr gefreut haben. Gern würden wir Sie erneut bei uns begrüßen und hoffen daher, dass wir bei Ihrer nächsten Reise wieder Ihre 1. Wahl sein werden.Herzliche Grüße aus Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Samantha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tram is right out the front door. Breakfast and dinner options were great. Staff was very helpful and spoke English. The room we had was worth the money, lots of extras included. Would definitely stay there again.
Bodde her 3 netter i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. jan. 2024
Dear Samantha, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Basel.King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Verifisert reisende

Clean, modern, comfortable
Clean, modern hotel with friendly staff. We had a room on the 13th floor so had a great view of the city. There’s was no apparent recycling facilities in the room so I am unsure if this is carried out hence low eco-friendly rating. Over all great stay and good connectivity to city centre via trams
Bodde her 4 netter i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 18. des. 2023
Dear guest, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

Nicholas

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A good choice for Basel conference center
Nice hotel, a few steps from Basel conference center and in relative proximity to the city center. The only drawback is that the rooms are a bit tight for 2 people.
Bodde her 3 netter i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 13. des. 2023
Dear Nicholas, Thank you very much for your positive review! We are very pleased that you had a wonderful time in Basel. It's nice to read that we met your expectations.Please let us know about the room size the next time you book. Together we will definitely find the right thing for you. We look forward to your next visit and wish you all the best!King regards, Your team from H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 – Grei

Tracey

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Disappointing.
We chose the hotel because Biking use it and we were cruising with them. Disappointed with location and the service was not what we would expect from a hotel at this level. Executive Lounge was worthwhile having with a comfortable area to relax or play cards, and adequate food and wine.
Bodde her 1 natt i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 12. des. 2023
Dear Tracey, Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Basel.Kind regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

Kathleen

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 11. des. 2023
Liebe Kathleen, ganz herzlichen Dank für die schöne Bewertung, über die sich all unsere Mitarbeiter sehr gefreut haben. Gern würden wir Sie erneut bei uns begrüßen und hoffen daher, dass wir bei Ihrer nächsten Reise wieder Ihre 1. Wahl sein werden.Herbstliche Grüße aus Basel, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

Daniel

Reiste med en gruppe
Likte: Renhold
Convenient location and friendly customer service
Bodde her 2 netter i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 5. des. 2023
Dear Daniel, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Reto

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gratis Minibar und super Aussicht
Gratis Minibar und sehr freundlicher Empfang! Als Gold-Member konnten wir die Lounge in der 30. Etage nutzen. Die Aussicht ist super und das Angebot auch sehr gut. Insgesamt ein sehr schöner Aufenthalt.
Bodde her 1 natt i desember 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 5. des. 2023
Lieber Reto, vielen Dank für den schönen Kommentar zu Ihrem Aufenthalt in unserem Hotel in Basel. Wir freuen uns, dass Sie Ihren Aufenthalt genossen haben und wir unseren Beitrag dazu leisten konnten. Sehr gerne sind wir bei weiteren Aufenthalten wieder für Sie da - fühlen Sie sich willkommen!Herzliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 – Grei

AUGUSTINE

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
The room i was in had a stench..not sure why. The breakfast was average. Dinner was great 👍 The hotel was clean with easy access to the station
Bodde her 1 natt i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 5. des. 2023
Dear Augustine, Thank you for rating us. We are very sorry that we could not fulfill your expectations. We still hope you enjoyed your stay in overall. We look forward to welcoming you again.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Joachim

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It’s the people
The hotel is very central and has a very solid standard I always stay here because of the super friendly folks at the reception and also in the restaurant (breakfast service).
Bodde her 1 natt i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 1. des. 2023
Dear Joachim, Thank you for sharing your great experience at our property. We are happy to read that you were absolutely satisfied with our services from our professional friendly staff members. We have forwarded your comment to them and hope to welcome you back soon. Kind Regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

4/10 – Dårlig

Michael og Irvine

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Poor maintenance of the room and few storage spaoes
Bodde her 2 netter i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 30. nov. 2023
Dear Michael, Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay the room and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

6/10 – Grei

zuzana

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Das Hotel selbst ist schön. Probleme sehe ich eher beim Personal - zu wenig und zu wenig kompetent. Beim Checkin mussten wir eine halbe Stunde warten, bis wir überhaupt an die Reihe kamen. Dann dauerte es nochmals ewig, obwohl wir eine Buchung hatten. Einfache Fragen konnten nicht beantwortet werden, beziehungsweise wurden von verschiedenen Personen unterschiedlich beantwortet.
Bodde her 2 netter i oktober 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 30. nov. 2023
Liebe Zuzana, vielen Dank für Ihre Bewertung. Es ist für uns sehr wichtig, die Meinung der Gäste über unser Hotel zu erfahren. Nur so sind unsere Mitarbeiter in der Lage, das Serviceangebot auf einem gleichmäßig hohen Niveau zu halten und eventuelle Fehler und Missstände sofort zu beheben. Wir würden uns freuen, Sie wieder einmal in unserem Haus begrüßen zu dürfen.Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

Philipp

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 23. nov. 2023
Dear Philipp, Thank you for your kind review. Good to see that you had a pleasant stay at our hotel. We would be pleased to welcome you again soon. Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Furrer

Bodde her 1 natt i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 24. nov. 2023
Dear Furrer, Many thanks for your fantastic rating. We already look forward to your next stay. Greetings from Basel!Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Michael

Bodde her 1 natt i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 11. des. 2023
Lieber Michael, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Herbstliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Christoph

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 15. nov. 2023
Lieber Christoph, das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager

6/10 – Grei

Yasuyuki

Forretningsreisende
Likte ikke: Personale og service
3泊したが、ベッドメイキングが一度もされなかった。部屋に帰ってきた時間が遅かったので、実施依頼する時間もなかった。 サービスのチェック体制が出来ていない。
Bodde her 2 netter i oktober 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 13. nov. 2023
Dear Yasuyuki, Thank you for feedback! We are sorry that not everything was to your satisfaction. Hopefully we can convince you next time and we will try to improve your advice. Until then we wish you a great time! Best regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

10/10 – Utmerket

Courtney

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful hotel!
We had an amazing experience here. It was clean, comfortable, full of the amenities that we needed, and the staff were all helpful and kind!
Bodde her 1 natt i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 13. nov. 2023
Dear Courtney, Thank you for taking the time to share your great review with us and other guests. We are very happy to read that you had a good experience at the Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Basel!King regards, Your H-Hotels Team, Sergej Rosenberg - Online Reputation Manager

8/10 – Bra

Kevin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Sergej Rosenberg - Online Reputation Manager den 9. nov. 2023
Lieber Kevin, wir danken Ihnen, dass Sie Gast in unserem Hotel waren und dieses positiv bewertet haben. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen.Herbstliche Grüße, Ihr Team von den H-Hotels, Sergej Rosenberg - Online Reputation Manager