Hoteller med basseng i Banff

«clean room, friendly staff»

«Nice revamp to a classic hotel»

«Very very kind and nice hotel staff, especially Suzette in the reception section. Thanks so much! When I called to ask the night before our arrival, she shared lots of info that were so helpful! Thanks Suzette!»

«I didn’t feel great being said you won’t get your room until 4, sent on fool’s errand for a few hours just to be told, yeah, your room is still not ready, at 4:20… But, the rest of stay was pleasant enough to convince me, I’ll be back there soon! The pool was more than great.»

«Was a pleasant stay, rooms were clean and comfortable size for our family. Staff were very friendly, and the property was cleared of snow and ice making it easy for walking. The lack of dinner service until the 23rd of december as referenced on the website forced us seek food elsewhere, which was a bummer, but allowed us to check out other places. Was not clear nor informed if we could have been accommodated with lounge access but with minors, that seemed not possible. Family found the pool a ...

«Kitchen was excellent. Parking was great since our SUV is too tall with ski roof rack and we had to park right at front. »

«10/10 staff and amenities »

«What stood out ? The front desk staff - Matthew…. Hope I am spelling it right ! He has an excellent customer service skill. Absolutely outstanding . Warm, bubbly, informative, helpful. Actually I am speechless. We need more people with such attitude in today’s world . The rooms- they smell fresh when you enter, very clean , all amenities available , very comfortable . Our first night was a bit difficult . Turns out the hotel has thin walls . It was not at all their fault . It was next door ...