Our stay at Bandos was unfortunately not what we expected from a luxury holiday. Despite paying for all-inclusive, it was far from it. Freshly squeezed juices, smoothies, milkshakes, beachside snacks, and a-la-carte dining were all extra costs. Drinks included in the package were not covered in paid restaurants after 6 pm, which was bizarre.
The cocktails were poorly mixed and all drinks were often lukewarm. The buffet(only place to dine with AI) had major food hygiene issues: the open-air setting allowed flies to touch the food, and fresh items like fruits and salads were not refrigerated. We mostly ate toast and beans for breakfast and paid for lunch and dinner because of this. The 'afternoon tea' offered a small toasted sandwich and fries, and once our sandwich had plastic in it, to which we received a mere "oh, sorry.". The selection of beachside drinks was limited and confusing. Drinks allowed at the beach bar were not allowed on sun loungers just a meter away.
Service was another letdown. Menus were often not brought promptly, and servers rarely returned after taking the first order. We felt more like annoyances than customers. However, service in the paid Grill and Umiyaki restaurants was excellent, as was the staff at the dive center.
Our room was comfortable but showed signs of wear and tear, with marks on fabrics and chips in countertops. Hand soap was not replenished, and one day we only received one bath towel for two people.
Would reccomend looking elsewhere