Møtefasiliteter

Anmeldelser av Hilton Baltimore Inner Harbor

4 out of 5
Hilton Baltimore Inner Harbor
401 W Pratt St, Baltimore, MD

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 532 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 213 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 118 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 71 av totalt 1002 anmeldelser." "

9,0/10

Renhold

8,2/10

Personale og service

8,2/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Chris

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Charles

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Literally 30 seconds from Camden Yards entrance. If you are there for a game you should book a room with a stadium view, it is beautiful
Bodde her 2 netter i mai 2024
Svar fra Bonnie Smith; Assistant Front Office Manager den 14. mai 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your stay with us and can't wait to welcome you back!

10/10 – Utmerket

James A Carnegie

Reiste med familie
Very convenient to Camden Yards.
Bodde her 1 natt i mai 2024
Svar fra Bonnie Smith; Assistant Front Office Manager den 11. mai 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and can't wait to welcome you back!

4/10 – Dårlig

Gabriel

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Overbooked hotel so I was required to sleep on a sofa bed in a "parlor suite" which was essentially a conference room with a sofa bed in it.
Bodde her 1 natt i mai 2024
Svar fra Bonnie Smith; Assistant Front Office Manager den 10. mai 2024
Thank you so much for your recent stay and your review! We're sorry to see you didn't enjoy your visit and will take your comments about our parlor suites as well as your score under consideration as we continuously work to improve our guest experience. We hope to see you again so that we can improve upon this recent experience.

10/10 – Utmerket

chris og garden city

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Bonnie Smith; Assistant Front Office Manager den 10. mai 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and hope to see you again soon!

6/10 – Grei

Christopher og Pasadena

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Busy, busy with quite long check-in and a sloooooooooow service bar.
Bodde her 1 natt i mai 2024
Svar fra Bonnie Smith; Assistant Front Office Manager den 10. mai 2024
Thank you so much for your recent stay and your review! We're sorry to see you didn't fully enjoy your visit and will take your comments about our slow service as well as your score under consideration as we continuously work to improve our guest experience. We hope to see you again so that we can improve upon this recent experience.

8/10 – Bra

John

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024
Svar fra Bonnie Smith; Assistant Front Office Manager den 10. mai 2024
Thank you so much for your recent stay and your review! We're so pleased to see you enjoyed your visit and hope to see you again soon!

2/10 – Forferdelig

Alice

Bodde her 1 natt i april 2024
Svar fra Bonnie Smith; Assistant Front Office Manager den 10. mai 2024
Thank you so much for your recent stay and your review! We're sorry to see you didn't enjoy your visit and will take your score under consideration as we continuously work to improve our guest experience. We hope to see you again so that we can improve upon this recent experience.

10/10 – Utmerket

Matthew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 2. mai 2024
We are so glad you had such a great experience at our hotel! We were happy to read that your experience with us was nothing short of spectacular and that you truly enjoyed all aspects of your stay. It is always hugely gratifying for everyone to know when their efforts have paid off. Thank you again for taking the time to review your recent stay, and we look forward to the pleasure of welcoming you back.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

C

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 14. apr. 2024
Your outstanding rating warms our hearts! We're thrilled to hear that our service and product quality left such a positive impression on you. Our team will be overjoyed to receive your fantastic feedback. Your commendation will be shared with them, serving as motivation for their continued dedication. We eagerly anticipate the opportunity to welcome you back soon for another exceptional stay!Regards, Paul Fitzgerald, Director of Hotel Operations

6/10 – Grei

Dany

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s good
Svar fra Paul Fitzgerald, Director of Hotel Operations den 7. apr. 2024
We appreciate your feedback and are pleased to hear you had a good stay with us. Your positive experience at our hotel is important to us, and we'll pass on your kind words to our staff who contributed to it. Thank you for taking the time to share your review; we were glad to have you as our guest.Regards, Paul Fitzgerald, Director of Hotel Operations

6/10 – Grei

Michael

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Elevators plugged up with guests.
Bodde her 1 natt i mars 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 7. apr. 2024
Your feedback after your stay with us is much appreciated. We understand the importance of your rating in helping us maintain our high levels of service. While we always strive to provide a memorable experience, we acknowledge that we may have fallen short and caused you some frustration. Our aim is to deliver a welcoming, comfortable, and customized experience, and we will use your feedback to improve our services for all our guests. Nonetheless, we're thrilled to hear that you enjoyed the rest of your stay! Thank you for choosing our property, and we hope to have another chance in the future to demonstrate our exceptional amenities and services.Regards, Paul Fitzgerald, Director of Hotel Operations

4/10 – Dårlig

robert

Forretningsreisende, Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Dingy, terrible food, noisy
Bodde her 2 netter i mars 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 7. apr. 2024
I am saddened to learn that your experience with us was not the memorable one we intended. Our promise is to provide you with an exceptional stay - with outstanding service, sparkling clean rooms, and unforgettable experiences. Our team members are our greatest asset, and we take pride in their ability to resolve any issues quickly and efficiently so that our guests can enjoy a fantastic stay. Your satisfaction is our top priority, and our hotel management will assess every aspect of your stay in detail. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Amber

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Rodney Jackson Jr, Director of Front Office den 21. mars 2024
Thank you for your 5 stay rating! We look forward to seeing you again.

8/10 – Bra

Faye

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
The front was somewhat accommodating
Bodde her 1 natt i mars 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 4. mars 2024
We appreciate your feedback and are pleased to hear you had a good stay with us. Your positive experience at our hotel is important to us, and we'll pass on your kind words to our staff who contributed to it. Thank you for taking the time to share your review; we were glad to have you as our guest.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Deanna

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Nick Burke, Director of Rooms and Guest Services den 29. feb. 2024
Thank you for taking the time to rate your experience with us! Your 5-star rating brings us immense joy and pride. We're thrilled to learn that you had a great time at our hotel, and your feedback serves as motivation for our team to continue delivering top-notch hospitality. Your satisfaction is paramount, and we eagerly await the opportunity to welcome you back for another wonderful stay.Regards, Nick Burke, Director of Rooms and Guest Services

6/10 – Grei

Varun

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
I wanted to share my experience with you - overall it was great! Although the rooms and beds were a bit smaller than expected, the convenience of the location, helpfulness of the staff, and cleanliness (despite a slightly lower star rating) were all top-notch. I really appreciated the excellent service provided throughout my stay!
Bodde her 1 natt i februar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 25. feb. 2024
I regret to learn that your stay with us was not the flawless experience we promised. Our mission is to provide the ultimate hospitality experience - with superior service, spotless rooms, and lasting memories. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Your feedback is important to us, and our hotel management will evaluate your stay with the utmost care and consideration. I understand that we fell short of your expectations, and for that, I apologize. I hope you will give us another chance in the future to provide you with a memorable and enjoyable stay.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Ali

Great
Bodde her 1 natt i februar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 25. feb. 2024
What a pleasure to learn that you loved all aspects of your stay! I am delighted that you had wonderful experiences with our hotel staff, our dining options and your accommodations, as we are always striving to provide the highest level of guest service. We love that you benefited from all the amenities and our thoughtful offerings, designed to delight and guarantee a seamless visit. We love to hear from our satisfied guests, and it does mean so much to us that you have taken the time to supply this review. Again thank you for sharing your rating and we invite you to join us again!Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Luz

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 25. feb. 2024
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Paul Fitzgerald, Director of Hotel Operations

2/10 – Forferdelig

Benjamin

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 25. feb. 2024
It's unfortunate that your time with us was not the ideal one we strive to create. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I am deeply sorry that we didn't meet your expectations on this occasion. I hope you will consider giving us another chance to show you the true magic of our property.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Victoria

Bodde her 1 natt i februar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 15. feb. 2024
Thank you for your superb rating! Your feedback propels us to maintain and further enhance our high standard of service. It brings us great pleasure to know that we were able to meet your expectations. We are keenly looking forward to your return, armed with the intent to make your subsequent stay even more pleasing and unforgettable.Regards, Paul Fitzgerald, Director of Hotel Operations

4/10 – Dårlig

Shelley

Bodde her 2 netter i februar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 22. mars 2024
Hello Shelley,Our management and staff are dedicated to providing a meaningful and seamless stay for all our guests. Your rating has been communicated and discussed with our team. That we were unable to turn your experience around during your stay is an added disappointment for us.I imagine you would have had a warm welcome at the door of our aesthetically pleasing hotel, a perfect room, and perhaps, delicious breakfasts. I am sincerely sorry that we have failed to meet your expectations and can only hope that we will have the opportunity to welcome you back and deliver a true Hilton Baltimore Inner Harbor experience for which we are oft-complimented.Regards,Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Sarah og Brooklyn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
What a great experience!! We were here for a volleyball tournament at the connected convention center and we enjoyed the Hilton so much!! We ordered dinner from Rosario's for the whole team and are it in the lobby, we enjoyed the hot tub, pool and sauna and the amazing view of the baseball stadium (oriol's anyone?). And we slept beautifully in the sooo comfy beds. We also really appreciated the safe garage parking and ability to leave our bags in the car without worry. But the best was the brunch and the chef at the omelet station. This hotel has a great staff and they are everywhere dealing with all the messes the volleyball and dance teams were making, but the omelet guy at the brunch was the best, a terrific human, chef and all around fun personality. We will be back!
Bodde her 2 netter i februar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 8. feb. 2024
Thank you for sharing your positive experience with us. Your satisfaction with your stay and the service provided by our staff has made my day. We are committed to going above and beyond for our guests and it is always gratifying to learn that we have succeeded in doing so. We will acknowledge the contributions of every team member who was instrumental in giving you a seamless experience with no hiccups. The prospect of welcoming you back on many future occasions is one we relish.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Curtis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 31. jan. 2024
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Andrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and quiet room . Very walkable to shops and restaurants
Bodde her 1 natt i januar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 28. jan. 2024
It was a pleasure to be of service! I'm so pleased to hear that you had an enjoyable stay and that our staff provided excellent customer service. Thank you for taking time to review your visit and kind rating. We hope you will stay with us again soon!Regards, Paul Fitzgerald, Director of Hotel Operations

6/10 – Grei

Ashley

Forretningsreisende
Likte ikke: Personale og service og fasiliteter
Bodde her 1 natt i januar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 11. jan. 2024
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Joshua

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra v den 11. jan. 2024
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Paul Fitzgerald, Director of Hotel Operations

8/10 – Bra

Mandisa

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Outside the stadium, clean, safe, entertaining
Bodde her 1 natt i januar 2024
Svar fra Paul Fitzgerald, Director of Hotel Operations den 11. jan. 2024
It was a pleasure to host you! Our hotel exudes convenience, exemplary service and relaxation, and it’s very exciting to know that we were able to deliver a great experience. Thank you for taking time to review your visit. We hope you will stay with us again soon!Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Happy stay
Best stay at a hotel since I’ve been going to Baltimore. Great option for staying if going to O’s or Ravens game!
Bodde her 2 netter i desember 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 7. jan. 2024
Thank you for taking a moment to share your experience with us. We are delighted you enjoyed your stay, the hotel's central location and the service our colleagues were able to provide you with. As a hotel dedicated to providing personalized service, our genuinely caring staff is committed to ensuring our guests are well cared for. It is always gratifying to know we have been successful in our endeavor to create superlative guest experiences. We hope to welcome you back again.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Korede

Bodde her 4 netter i desember 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 31. des. 2023
Thank you for your outstanding review. We are delighted you enjoyed your stay, the well-appointed rooms, and the service our colleagues were able to provide you with. We strive to provide excellent service and accommodations to each of our guests with hopes of surpassing all their expectations. We look forward to welcoming you back very soon, at which time we will make every effort in providing you with another perfect visit.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean is always refreshing and keeps me from looking for more. Love the dispencers in the bathroom.
Bodde her 1 natt i desember 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 21. des. 2023
Thank you immensely for your top-notch rating of our property. We are thrilled to know that you value the quality of service and products we provide so highly. Our team takes utmost pride in ensuring our guests are well cared for, delivering unparalleled and attentive service - I'm overjoyed to hear they took good care of you. I'll happily share your remarkable rating with them. We're elated that you hold us in such esteemed regard and once again, we treasure your exceptional review. We are eager to have you back home soon!Regards, Paul Fitzgerald, Director of Hotel Operations

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 2 netter i november 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 21. des. 2023
Thank you for sharing your feedback with us following your stay. We value your rating as it helps us maintain our high levels of service. While we strive to deliver an outstanding experience, it appears we missed the mark and caused you frustration. Our aim is to provide a welcoming, comfortable, and tailored experience, and we will use your feedback to improve our services for all our guests. Despite this, we're pleased to hear that the rest of your stay was enjoyable! Thank you for choosing our property, and we hope you will give us another opportunity to demonstrate our exceptional amenities and services in the future.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Karl

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Trip to see a football game
Trip to see the Ravens-Rams game. Great location. Easy walk to the stadium. Spacious room. Clean. Comfortable bed. Convenient coffee shop and bar in the lobby. Good nearby restaurants. Quick trip to the airport. Overall was very happy. Would go back.
Bodde her 2 netter i desember 2023
Svar fra Paul F., Dir of Ops, Hilton Baltimore Inner Harbor den 15. des. 2023
Hello Karl,Thank you for choosing our Hilton Baltimore Inner Harbor. We are pleased that you enjoyed our location. With luxurious amenities, gracious hospitality, and beautiful and well-equipped guest rooms, it’s easy to see why a great stay is always in order!Your promise to return is a bold confirmation of a great visit. We will look forward to that!See you soon,Paul Fitzgerald, Director of Hotel Operations

2/10 – Forferdelig

Lucas

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room above us sounded like someone was stomping on the floor all night so we got no sleep all weekend then the last night we were staying the tv went out and the response was that happens sometimes when it rains the hot tub was also out of order the whole weekend and management thought it was still running the hot tub was one of the reasons i choose this hotel over the hyatt overall experience was just terrible for the money i paid to stay in a "luxury hotel"
Bodde her 3 netter i desember 2023
Svar fra Paul F., Dir of Ops, Hilton Baltimore Inner Harbor den 15. des. 2023
Dear Lucas,I am most concerned to read that your experience did not match your expectations and to hear about the challenges you faced during your time in residence with us. Naturally, we aspire to deliver faultless service and I can see that the hot tub being out of order, impacted your experience. This must have certainly been disappointing. Unfortunately, we experienced some maintenance issues which will be urgently resolved. I am also dismayed to hear that you did not get a restful sleep during the entirety of your stay. We do try to strictly reinforce the policies when pertaining to noise disturbance.Your comments have been shared with the team, as we understand that it is the finer details that make the difference been a good visit and a truly excellent experience, and for this reason, we continue to strive for excellence in all that we do. We certainly hope that you will honor us with an opportunity to welcome you back in the near future. We will spare no effort in providing you with the perfect visit.Warm regards,Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

michael

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Paul Fitzgerald, Director of Hotel Operations den 8. feb. 2024
Thank you for your remarkable rating! We're thrilled that you were completely satisfied with all aspects of our hotel. The high standards of cleanliness that we uphold and the exceptional customer service we deliver are sources of immense pride for us. Your feedback tells us we're succeeding in our mission to provide outstanding guest experiences. We eagerly await your return in the upcoming future.Regards, Paul Fitzgerald, Director of Hotel Operations

6/10 – Grei

Julie

Forretningsreisende, Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Over priced. The workers were not friendly. Rooms were comfy and basic. Not worth the money.
Bodde her 1 natt i desember 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 10. des. 2023
Thank you for your feedback about your recent stay with us. I truly apologize that we fell short of our promise. Our aim is to provide a comfortable, convenient, and personalized experience for all of our guests, and your comments are valuable in helping us improve and enhance the quality of our services. Despite the issues you mentioned, we are happy to hear that you enjoyed the rest of your stay with us, and we are grateful that you chose our property for your visit. We hope that you will consider staying with us again in the future, as we would love the opportunity to demonstrate how exceptional our property can truly be.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a great place to stay when in town for Orioles Games. Will definitely be staying more in 2024.
Bodde her 2 netter i august 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 10. des. 2023
We greatly appreciate your extraordinary rating of our property. It's heartening to know that you appreciate the quality of both the service and the product we offer. Our team is devoted to taking utmost care of our guests, providing the highest level of service - it's wonderful to hear they fulfilled this duty with you. Your brilliant rating will be a pleasure to share with them. We're honored by the high regard you have for us and once again, we're touched by your wonderful review. We're eagerly looking forward to welcoming you home again soon!Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Keneil

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Paul Fitzgerald, Director of Hotel Operations den 15. feb. 2024
We are deeply thankful for your impressive rating! Your 5-star feedback is the fruit of our labor in offering world-class experiences. We are delighted to know that our efforts have paid off and left a lasting impression. As we count the days until your return, we promise to strive even harder to ensure your subsequent visit is even more enjoyable and exceptional.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Scott

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was very clean and accessibility was easy and the walk to CFG bank arena for the concert we went to was very close and easy.
Bodde her 1 natt i desember 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 10. des. 2023
Thank you for taking the time to share your review. We couldn't be happier to hear that our team made such a positive impression during your stay. Creating memorable experiences for our guests is our utmost priority, and your feedback reassures us that we're succeeding. We are immensely grateful for your kind words, and we can't wait to welcome you back for another fantastic stay!Regards, Paul Fitzgerald, Director of Hotel Operations

2/10 – Forferdelig

Rotem

Bodde her 1 natt i november 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 10. des. 2023
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our commitment is to ensure that every guest has a remarkable stay with us - with top-notch service, immaculate rooms, and memorable experiences. We believe in providing an exceptional experience to our guests, and our culture and team members are what allow us to resolve any issues quickly and get our guests back to their amazing hotel experience. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

melissa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a wonderful time
Bodde her 2 netter i november 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 17. nov. 2023
We genuinely appreciate your review. It's reassuring to know that you had a good stay at our hotel and that our property met your expectations. Our team is dedicated to ensuring a pleasant experience for our guests, and we're grateful for your feedback. We'll ensure your comments are shared with our staff who contributed to your positive stay. Thank you for sharing your review, and it was a pleasure having you as our guest.Regards, Paul Fitzgerald, Director of Hotel Operations

2/10 – Forferdelig

Maria

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service og romkomfort
Bodde her 2 netter i november 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 17. nov. 2023
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. Our commitment to our guests is reflected in our team members and the culture we've established, where resolving any issues is a top priority so that our guests can continue to enjoy a wonderful stay. Your stay will receive a full and in-depth evaluation from our hotel management. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Maria

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were clean. Check in was smooth and I was able to check in early without extra charge. Very professional service.
Bodde her 1 natt i november 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 17. nov. 2023
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special.Regards, Paul Fitzgerald, Director of Hotel Operations

6/10 – Grei

Anne

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Had an unpleasant exchange with the concierge; I asked a question about the check-out process, she was extremely dismissive.
Bodde her 1 natt i november 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 8. nov. 2023
We appreciate you taking the time to share your feedback regarding your stay. Your rating guides us in enhancing our standards of service. We apologize if certain aspects of your stay caused you frustration. Our mission is to provide a warm, comfortable, and personalized experience for our guests. Your feedback is pivotal for us, and we will utilize it to ensure continual improvements in our service. Nevertheless, we're glad to hear that you enjoyed the remainder of your stay. We value your patronage and look forward to the opportunity to prove our dedication to quality on your next visit.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Madison

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was great and had an awesome view of Camden Yards and M&T Bank Stadium. The front desk staff was also really helpful in providing restaurant recommendations.
Bodde her 2 netter i november 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 8. nov. 2023
I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our meticulous staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

America

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place was really nice and everyone was really helpful.
Bodde her 2 netter i november 2023
Svar fra Paul F., Dir of Ops, Hilton Baltimore Inner Harbor den 5. nov. 2023
Hello America!Our mission is to seek every opportunity to provide extraordinary guest experiences and your 5-star rating is certainly confirmation that we achieved this during your stay. Our team is proud of the work we are able to accomplish each day as we raise the standards in service.We hope you will join us for another spectacular stay here at Hilton Baltimore Inner Harbor, and we look forward to serving you again soon.Kind regards,Paul Fitzgerald, Director of Hotel Operations

6/10 – Grei

Thurman

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Bathroom cleanliness and Convention Center access
This hotel is in a great location and the staff was pleasant and helpful. BUT there was hair alongside the toilet and on the bathtub wall that was not ours. There was also a Q-tip under the floating sink. If it's obvious to me, why is not obvious to the cleaning staff? Also - the walkway to the Convention Center was not open when we finished our conference at close to midnight. This access is why we booked this hotel. We were told there was a staffing shortage. Unacceptable. Install a room key scanner for hotel guests if you can't get staff,
Bodde her 2 netter i oktober 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 31. okt. 2023
Your feedback is certainly not reflective of the experiences we strive to create and we hope you can accept our sincerest apologies. The comfort and joy of each of our guests is a top priority for everyone on our team and we regret to learn that we fell short of providing you with a perfect experience. We only get one chance at making a wonderful first impression that reflects our legendary guest service.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

hector

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean. Breakfast was great specially the Omelette King.
Bodde her 1 natt i oktober 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 25. okt. 2023
We are so happy you had such a great experience. I am grateful that you were content with your guestrooms and I am pleased to learn that overall you enjoyed your stay. It is great to hear that you felt so very well looked by our colleagues during your time in residence with us. We certainly look forward to welcoming you back in the very near future and once again, thank you for your high ratings.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Robin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location, walk to dinner, night life, and football game. Drinks in the bar with great service
Bodde her 2 netter i oktober 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 25. okt. 2023
Your feedback means the world to us! Creating memorable experiences for our guests is at the heart of what we do, and I couldn't be happier to know that we achieved that during your stay. I'll make sure to pass along your generous compliments to the dedicated individuals who contributed to making your time with us special. We're grateful for your review and thrilled to have had you as a valued guest.Regards, Paul Fitzgerald, Director of Hotel Operations

10/10 – Utmerket

Stacy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Kind and helpful staff. Close to walking distance of Inner Harbor and CFG Bank Arena.
Bodde her 1 natt i oktober 2023
Svar fra Paul Fitzgerald, Director of Hotel Operations den 25. okt. 2023
Thank you so much for recognizing the exceptional staff that you encountered while visiting! We do pride ourselves on always providing top notch exceptional service to all of our guests. It is so fantastic to hear that you were able to experience and recognize that. We would love to have you back again for another perfect experience!Regards, Paul Fitzgerald, Director of Hotel Operations