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Anmeldelser av Hilton Grand Vacations Club Craigendarroch Suites Scotland

3.5 out of 5
Hilton Grand Vacations Club Craigendarroch Suites Scotland
Braemar Road, Ballater, Scotland

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 134 av totalt 195 anmeldelser." "
Rangering på 8 − Bra. 38 av totalt 195 anmeldelser." "
Rangering på 6 − Grei. 13 av totalt 195 anmeldelser." "
Rangering på 4 − Dårlig. 7 av totalt 195 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 195 anmeldelser." "

9,6/10

Renhold

9,0/10

Personale og service

8,0/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nice location
Nice walk to the top behind the hotel. Nice place to stay
Svar fra Peter den 17. apr. 2017
Thank you for your feedback. We're glad you enjoyed your stay with us. Craig Hay Resort Administration Manager

10/10 – Utmerket

Eilif

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Svar fra Peter den 25. juni 2016
Thank you for the 5 star rating! We look forward to seeing you again in the future. Craig Hay Resort Administration Manager

8/10 – Bra

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Vicky

Likte: Renhold
Bodde her 1 natt i april 2024

10/10 – Utmerket

Ben

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property & room were well appointed and maintained. Room seating was uncomfortable as sofa was a sleeper and chair was stiff, but really, most time is spent out of the room. No AC so we were hot when outside temps were in the 50’sF. In fairness this is common in Scotland. Very nice pools - yes more than 1 - plus restaurant and separate informal lounge. Good food, but breakfast hours start at 10. Doting staff. Perfect service.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Rhona

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved the luxury, delicious food and service from all staff. Leisure facilities were superb. Our third time here and it was brilliant!
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Rhys

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
They never answer the phone. No room service and no breakfast u til 10:00AM. Check out was also at 10:00 AM. Awful stay and very pricey.
Bodde her 1 natt i mars 2024
Svar fra Bridget den 25. mars 2024
Good morning - thank you for choosing to stay at our self catering timeshare resort. We currently serve brunch between 10 am and 12 noon however guests staying in the suites are offered the option of ordering a continental breakfast which is delivered to their suite before 10 am. Sometimes when it is busy, as a Saturday night usually is, we may not be able to answer the phone in a timely manner.

6/10 – Grei

William

Reiste med partner
Likte ikke: Personale og service
Terrible staff work in the hotel
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Nurfarah

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Linda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Ana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Location was perfect for easy access to town and palace tours.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Graeme

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly and helpful staff. Comfortable room. Great lounge and excellent restaurant.
Bodde her 1 natt i september 2023

6/10 – Grei

abdul

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
It is a beautiful location. The suit was roomy, clean and well equipped. Some of the staff are poorly trained. As an example my wife ordered Halibut for dinner and wanted it cooked pink ( not well done) The waitress told us that the hotel could not do that under health ans safety rules. We suggested that she went and had a word with the chef who said, absolutely no problem!!! The staff at the reception are completely unhelpful. And for breakfast the only option is to have a little wire mesh container delivered to your room which contains a croissant, a muffin, a small carton of yogurt and an orange juice. There was no fresh coffee or tea. We were delivered a packet of coffee powder and expected to make coff in the room!!!
Bodde her 1 natt i september 2023
Svar fra Guest Services den 15. sep. 2023
Sorry to hear that your experience was not as good as we would hope. Your request for your halibut to be cooked pink is not one our food & beverage team come across on a regular basis therefore the hesitancy on behalf of the staff member. I have passed on your comments regarding their response to our food & beverage team to take onboard for future enquiries. I can only apologise for your interactions with our Front Office team as they are usually very helpful and have a wealth of local knowledge etc. between them. As a self-catering resort we currently offer brunch in the Keiller Lounge between 10am and noon. Anyone wishing to eat earlier is offered the option of a continental breakfast delivered to their room where there are facilities to make coffee

8/10 – Bra

Leslie

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property is lovely except that there is a lot of construction happening. The biggest downside for us was the heat....the room had a small fan and even with both windows open all night, it could not cool us off. Global warming is happening.....bigger fans and top sheets are needed. The food in the restaurant was quite good also.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Philip

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Place, Great Stay!
A wonderful break. We were put into Suite 11, which I swear was the bridal suite. Beautiful bedroom and lounge (with dining table) with a microwave and fridge along with the usual coffee/tea/etc. We also had a lovely meal in the Keiller restaurant, a little pricey but every now and again this is OK when accompanied by high quality food.
Bodde her 2 netter i september 2023

8/10 – Bra

Isobel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not quite what expected
Didn't know when I booked that room has kitchenette and if wanted anything to eat before 10 am it was a case of make it yourself. Evening meals were delicious and good value.
Bodde her 3 netter i august 2023

10/10 – Utmerket

AKIRA

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff and beautiful room. Recommended.
Bodde her 1 natt i juli 2023

10/10 – Utmerket

Kerstin

Reiste med familie
Likte: Fasiliteter
Will come back soon. Beautiful Hotel in beautyful Landscape.
Bodde her 5 netter i juli 2023

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023

10/10 – Utmerket

Annie

Bodde her 1 natt i juli 2023

10/10 – Utmerket

Vicky

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Really lovely room and the staff were all so friendly!
Bodde her 1 natt i juli 2023

8/10 – Bra

Mark

Bodde her 1 natt i juni 2023

10/10 – Utmerket

Heather

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Relaxing stay near beautiful views
The Hilton was a beautiful stay. We booked 4 nights in a suite. The suite had 2 bathrooms, a refrigerator, microwave, 'kitchen' sink and a living space. It was private and quite. It is a great location just outside of the town and near hiking trails. The only downside was that the pool was closed for renovations during our stay. We did get a massage, it was in the 'spa' which felt more like an extra bonus room that they set up a space. Overall, our stay was relaxing and very enjoyable! I would recommend staying here.
Bodde her 4 netter i juni 2023

10/10 – Utmerket

Hans-Joachim

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ein Juwel in der Natur der Schottischen Highlands!
Bodde her 1 natt i juni 2023

8/10 – Bra

christophe

Bodde her 1 natt i juni 2023

2/10 – Forferdelig

David

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2023

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juni 2023

8/10 – Bra

Neil

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Short Stay
Lovely Hotel, although a way out of Ballater. I assumed it was a short walk into the town going by the website however this is not the case. Nice room although a fare walk from reception with two lifts to negotiate and luggage. No offer of help with luggage or even a trolley! Room and bed very comfortable, although the bathroom was incredibly small. Not sure it was worth the price we paid for the stay.
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely room, hotel and village.
Bodde her 2 netter i mai 2023

10/10 – Utmerket

Sheila

Bodde her 1 natt i mai 2023

6/10 – Grei

David

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The reason for choosing this hotel was the leisure facilities which we've used before. Not until after we'd made the booking did they email us to say the leisure facilities were closed for repair. I asked for some compensation and was told bluntly "No" and that the booking couldn't be cancelled. Rude and a rip-off. The room we were given over looked a flat roof with machinery - not exactly Royal Deeside. Won't be going back.
Bodde her 1 natt i april 2023
Svar fra Guest Services den 21. apr. 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 – Utmerket

Emma

Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i april 2023

8/10 – Bra

Hazel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Having searched for and booked a hotel with a spa I was disappointed to learn the spa was only open 3 weekdays and not at all at the weekend. On arrival I discovered the advertised swimming pool and leisure suite was closed for refurbishment for the next 8 months. I also found it odd to be asked to pay for a continental breakfast having paid £150 for a single overnight stay. The hotel itself was lovely, staff fantastic but I was left feeling as if I had been sold a pig in a poke.
Bodde her 1 natt i februar 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i januar 2023

10/10 – Utmerket

Mrs S

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i desember 2022

10/10 – Utmerket

Susan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2022

10/10 – Utmerket

Richard

Reiste med familie og små barn
Likte: Renhold og personale og service
Third time at Cragendarroch says it all.
Bodde her 1 natt i september 2022

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A fantastic location in a very pleasant and exciting location in Scotland.
Bodde her 2 netter i september 2022

10/10 – Utmerket

LAURENT

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superbe endroit de détente
Très bel hôtel avec piscine agréable à proximité du village. Possibilité de déjeuner et dîner sur place. Petit déjeuner sans intérêt mais possibilité de manger dans la chambre grâce à la kitchenette. Très beau village et plein de balades. Nous y retournerons sans faute
Bodde her 3 netter i juli 2022

10/10 – Utmerket

Fredrik

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2022

10/10 – Utmerket

Timothy

Bodde her 1 natt i juli 2022

4/10 – Dårlig

Ronnie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was a typical Hilton Hotel nice room friendly staff and easy parking, the bar restaurant lacked atmosphere the fish and chips wasn’t good at all the local chip shop far exceeds the fish was too long out the sea and chips dry as if cooked and kept hot very poor food for the price I wouldn’t eat here again
Bodde her 1 natt i juli 2022
Svar fra Guest Services den 1. aug. 2022
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 – Bra

SANDRA

Bodde her 1 natt i juli 2022
Svar fra HGV Craigendarroch den 19. juli 2022
Thank you

4/10 – Dårlig

Paul

Likte: Renhold
Likte ikke: Personale og service
Utter rubbish for cost.
Utter rubbish, restaurant closed, lounge closed, bar closed at 9.30. Room had various steps within it. No cooked breakfast, just substandard continental left outside room in a bag. Also the rooms are not being serviced daily. They should close or offer a substantially reduced rate.
Bodde her 2 netter i juni 2022
Svar fra Guest Services den 17. juni 2022
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

8/10 – Bra

Karen

Likte: Renhold og personale og service
Bodde her 3 netter i mai 2022

8/10 – Bra

Gary

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Location
Lovely spa and pool - a well equipped suite, stunning views and very helpful staff. Only a short walk into Ballater - lots of interesting shops By Royal Appointment. Would stay again.
Bodde her 2 netter i april 2022

10/10 – Utmerket

Nigel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent short break; we'll be back.
Bodde her 1 natt i januar 2022

10/10 – Utmerket

Elizabeth

Bodde her 2 netter i desember 2021