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Anmeldelser av Balmoral Arms

4 out of 5
Balmoral Arms
13-15 Victoria Road, Ballater, Scotland

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 67 av totalt 170 anmeldelser." "
Rangering på 8 − Bra. 52 av totalt 170 anmeldelser." "
Rangering på 6 − Grei. 35 av totalt 170 anmeldelser." "
Rangering på 4 − Dårlig. 7 av totalt 170 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 170 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,4/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Michael og Valley

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place and staff.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Bernadette

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Joan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Balmoral Arms Hotel den 7. apr. 2024
Thank you for your review Kind Regards John Duncan Balmoral Arms

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely, cosy inn
The hotel was lovely and comfortable and the staff were excellent and very friendly. There was a lovely big lounge area to sit and drink in which we liked. The rooms were nice with newly refurbished bathrooms, and beds were very comfortable. The food was also very good! Would recommend.
Bodde her 2 netter i februar 2024
Svar fra Balmoral Arms Hotel den 19. feb. 2024
Afternoon, Thank you for your feedback. We hope to see you back again in the future. Regards John Duncan Hotel Administrator

10/10 – Utmerket

Catherine

Reiste med partner
Likte: Fasiliteter
We had a wonderful stay over Christmas! The goodies amazing. The staff are So friendly and helpful and the afternoon tea was beyond and included in the price! Highly recommend and will Stay again for sure!
Bodde her 1 natt i desember 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

8/10 – Bra

Mark

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

10/10 – Utmerket

Eric Kiam Cheng

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly and nice place to stay. Except no lift.
Bodde her 1 natt i november 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

8/10 – Bra

Sidnei

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good hotel
Bodde her 1 natt i november 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overall pleasent enough. Small issue of room being cold on arrival. On checkout some incorrect room charges which reception did a great job of sorting out for us.
Bodde her 1 natt i november 2023

8/10 – Bra

Carina

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Central location, nice restaurant and staff were all lovely
Bodde her 1 natt i november 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

4/10 – Dårlig

Julia

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
A shame
A real shame! Beautiful hotel, beautiful food but terrible nights sleep and useless service at dinner. It was our wedding anniversary and we’d told the hotel so I thought they’d say something at dinner - nothing apart from a congrats from receptionist. At dinner we got there early and thought we’d have an appetiser with our pre dinner drinks as we perused the menu. However ultimately after we ordered time came and went we went into restaurant to be greeted by more menus and then they brought our our appetiser with our starters! I had to send our waiter away to put our starters in the fridge. Then when we went to bed all night we had to listen to the hotel water system noise coming from our wardrobe and some other guests partying until 3.30am!!!!!
Bodde her 1 natt i september 2023

6/10 – Grei

Nicola

Likte: Romkomfort
Likte ikke: Personale og service
Room for improvement
Polite but disorganised reception staff. Confusion over our length of stay & spoke to staff regarding this on several occasions. Scottish breakfast items varied day to day with items missing. Coffee very weak. Had to ask for housekeeping on day 3. On a positive note, it is dog friendly.
Bodde her 1 natt i september 2023

10/10 – Utmerket

SHARON

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Husband and son stayed here as part of a walking trip. No complaints
Bodde her 1 natt i august 2023

8/10 – Bra

Alan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra BALMORAL ARMS den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

10/10 – Utmerket

Modar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

10/10 – Utmerket

Kathleen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great accommodations, very nice and updated rooms with very comfortable beds and nice bathrooms. Cozy lounge, restaurant, and bar downstairs. Enjoyed our dinner. Staff was great. Absolutely loved our stay!
Svar fra BALMORAL ARMS den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

8/10 – Bra

Graham

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

10/10 – Utmerket

Sheena

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

6/10 – Grei

Callum

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel but very expensive - £225 for a one night stay. Not sure the amenities quite justify the 5-star rating. Breakfast (not included in room fare) was good, but service a little slow. Staff were friendly. Great location. A pleasant stay overall, but it would be much easier to recommend if it was a bit more reasonably priced.
Bodde her 1 natt i august 2023

10/10 – Utmerket

Catherine

Likte: Renhold og overnattingsstedets bygg og tilstand
very nice hotel. easy walk to stores and dining options.
Bodde her 1 natt i juli 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

10/10 – Utmerket

Andrew

Bodde her 1 natt i august 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

2/10 – Forferdelig

Douglas

Bodde her 1 natt i august 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice and cosy hotel. Bed was wonderful, but the shower was very poor. In the restaurant the service is unorganized, but food is great!
Bodde her 1 natt i juli 2023

10/10 – Utmerket

Jonathan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location and staff were spectacular, and while we didn't eat dinner there the lounge area was perfect for a glass of wine and a book, while listening to a violin being played in the dining room. Absolutely plan on coming back.
Bodde her 1 natt i juli 2023
Svar fra Balmoral arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

10/10 – Utmerket

Bernadette

Bodde her 1 natt i juli 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

10/10 – Utmerket

Sarah

Bodde her 1 natt i juli 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

10/10 – Utmerket

Tate

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Cozy and elegant and city center. Super comfy and very nice all of the way around. This is a no-brainer. Clean, quiet, fairly luxurious. Will stay here again next time we're in town.
Bodde her 1 natt i juni 2023
Svar fra Balmoral Arms den 4. feb. 2024
Thank you for your comments we look forward to welcoming you back in the future. Kind Regards John Duncan Hotel Administrator

10/10 – Utmerket

Miss J

Bodde her 1 natt i juni 2023
Svar fra Balmoral Reception Team den 24. juni 2023
Thank you so much for the review!Hope to see you again soon.

10/10 – Utmerket

Struan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juni 2023
Svar fra Balmoral Reception Team den 24. juni 2023
Thank you so much for the review!Hope to see you again soon.

6/10 – Grei

Beverly

I would suggest they work on the quality of their food. My Venison pie was as hard as a plastic frisbee, couldn’t cut into it, just ate the meat. People were walking out of the restaurant after waiting 45 minutes just for a drink and no food order taken. Talked to other customers lots of complaints about the food, and wait time.
Bodde her 1 natt i mai 2023
Svar fra Balmoral Arms Reception Team den 18. juni 2023
We're very sorry to hear that your experience with us was less than satisfactory.We're working on the food issue, as we have a new F&B team and a new team in the kitchen, with a new menu as well.We apologize for any inconveniences and we do hope to see you again soon.Kind regards.

10/10 – Utmerket

Ken

Bodde her 1 natt i mai 2023
Svar fra Balmoral Reception Team den 24. juni 2023
Thank you so much for the review!Hope to see you again soon.

10/10 – Utmerket

Adam leadbetter

Bodde her 2 netter i april 2023
Svar fra Team Balmoral Arms den 13. mai 2023
Thank you for your review.This is very much appreciated by us all.

8/10 – Bra

James

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay, staff were really helpful and would stay again.
Bodde her 1 natt i april 2023
Svar fra Team Balmoral Arms den 13. mai 2023
Thank you for your lovely review.Feedback is greatly appreciated.

8/10 – Bra

D

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Great hotel and location. Staff very friendly and helpful. Cosy, good quality hotel. We had a few house keeping issues but otherwise all ok. Food and breakfast on the whole excellent. Would recommend and will stay again.
Bodde her 2 netter i mars 2023
Svar fra Team Balmoral Arms den 13. mai 2023
Thank you for your kind words. We do hope to welcome you back in the future.

10/10 – Utmerket

Alex

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay at Balmoral Arms Hotel
We had a wonderfull stay at Balmoral Arms in Ballater. The staff were all very friendly. Breakfast was awesome, we would also like to give a special mention to Danielle the restaurant supervisor who worked really hard to ensure service went without a hitch. No problem parking as there is a large free car park right opposite the hotel. We will definately stay here again.
Bodde her 4 netter i mars 2023
Svar fra Team Balmoral Arms den 13. mai 2023
Thank you for your feedback. It is greatly appreciated.

10/10 – Utmerket

Adam

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely stay here. Very nice rooms and friendly staff. Will be back.
Bodde her 1 natt i mars 2023
Svar fra Team Balmoral Arms den 13. mai 2023
Thank you for your kind words. We do hope to welcome you back in the future.

10/10 – Utmerket

Joanne

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Stay!
Fabulous welcome and reception staff went the extra mile - great experience!
Bodde her 1 natt i mars 2023
Svar fra Balmoral Reception Team den 16. mars 2023
Thank you Joanna, it was our pleasure, hope to see you again soon!Balmoral Reception Team

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It looks to have been recently refurbished but still maintains a lot of character. Nicely located in the centre of Ballater, local shops are within easy walking distance. Lots of local walks if you are that way inclined. Parking is very easy, if there's no space outside the hotel, there's a large car park just a few yards from the hotel.
Bodde her 1 natt i mars 2023
Svar fra Balmoral Reception Team den 16. mars 2023
Thank you Michael, we hope to see you again soon!

8/10 – Bra

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stay at Ballater
The bedroom was lovely and food was delicious. There was great live music on the night. The hotel was cold and the fire downstairs never really got going which was disappointing.
Bodde her 1 natt i februar 2023
Svar fra Balmoral Reception Team den 16. mars 2023
Thank you Andrew, apologies regarding the fires, we will take on board your comments and work to improve on them!

8/10 – Bra

JOHN

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
ROOM WAS GOOD. SERVICE NOT SO GOOD.
Bodde her 2 netter i januar 2023
Svar fra Balmoral Reception Team den 16. mars 2023
Thank you John, apologies for any expectations met, please come back and see us so we can improve on your experience!

10/10 – Utmerket

Louise

Bodde her 1 natt i desember 2022

10/10 – Utmerket

Sarah

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel
Modern but cosy, clean and warm rooms were great The service was great (though obviously understaffed and slow at times) Would particularly like to thank the lady who served us breakfast both days. She was so friendly and welcoming which made our stay even better and a reason to return here
Bodde her 2 netter i desember 2022

10/10 – Utmerket

Raymond

Bodde her 2 netter i desember 2022
Svar fra Balmoral Arms den 10. des. 2022
Thank you for taking the time to leave a review. We appreciate all feedback.Team Balmoral Arms

2/10 – Forferdelig

Ian

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Although the hotel has gone through a restoration the room allocated was very small. The bathroom was proportionately smaller. Certainly not value for money at £148. B& B
Bodde her 1 natt i oktober 2022
Svar fra Balmoral Arms den 10. des. 2022
Thank you for taking the time to leave some feedback on your stay. The room type you had booked was a classic double which are our smaller rooms. We hope to welcome you back in the future.Team Balmoral Arms

8/10 – Bra

Graham

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2022

10/10 – Utmerket

Alan

Bodde her 1 natt i oktober 2022
Svar fra Balmoral Arms den 5. nov. 2022
Thank you for your fantastic rating. We hope to welcome you back in the not-too-distant future.Team Balmoral Arms

10/10 – Utmerket

David

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2022

10/10 – Utmerket

David

Bodde her 1 natt i september 2022

10/10 – Utmerket

Nick

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel. Upgraded to a junior suite. Friendly staff. Lovely breakfast with loads of choice. The hotel was perfectly positioned to explore Ballater.
Bodde her 1 natt i august 2022
Svar fra Team Balmoral Arms den 9. okt. 2022
Thank you for your kind comment,We will hopefully look forward to welcoming you again in the future.

10/10 – Utmerket

Vahid

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly and helpful staff. Comfortable rooms. Excellent area. However, toilets are very small, if you are a large person you should mentioned it to the hotel when booking. Not many options for vegans and /or vegetarians for dinner.
Bodde her 2 netter i juli 2022
Svar fra Team Balmoral Arms den 9. okt. 2022
Thank you for your kind comments,We can hopefully welcome you back soon as we launch a new menu later in October which we hope will have more to offer yourselves.