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Anmeldelser av La Quinta Inn by Wyndham Bakersfield South

2.5 out of 5
La Quinta Inn by Wyndham Bakersfield South
3232 Riverside Dr, Bakersfield, CA

Anmeldelser

5,4
Rangering på 10 − Utmerket. 224 av totalt 1121 anmeldelser." "
Rangering på 8 − Bra. 163 av totalt 1121 anmeldelser." "
Rangering på 6 − Grei. 159 av totalt 1121 anmeldelser." "
Rangering på 4 − Dårlig. 202 av totalt 1121 anmeldelser." "
Rangering på 2 − Forferdelig. 373 av totalt 1121 anmeldelser." "

5,2/10

Renhold

6,6/10

Personale og service

5,2/10

Fasiliteter

5,0/10

Overnattingsstedets bygg og tilstand

5,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

mohamed

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place is full of homeless people
Bodde her 2 netter i mai 2024

8/10 – Bra

Tamara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Ingrid

Forretningsreisende
Likte: Personale og service
Smelled like pot
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 26. mai 2024
Hi Ingrid,We are very sorry to hear about the inconvenience caused by the cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 – Bra

Stefani

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 26. mai 2024
Hi Stefani,Appreciate your positive 4-star review! We're pleased to know you had a good experience with us. If there's anything specific you'd like us to improve upon or if you have any suggestions, please feel free to share. Your feedback helps us enhance our services further. Thank you for choosing us!

8/10 – Bra

Carlos Ivan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ok.
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 23. mai 2024
Hi Carlos,Thank you for taking the time to leave us a positive 4-star review! We're thrilled that you had a great experience with us. If you have any specific areas where you think we could improve or any suggestions to offer, please don't hesitate to share them. Your valuable feedback is instrumental in our ongoing efforts to enhance our services. We sincerely appreciate your choice to stay with us!

10/10 – Utmerket

Brenda

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pasamos un fin de semana bien muy amable el personal
Bodde her 2 netter i mai 2024
Svar fra Sophia CSR den 21. mai 2024
Dear Guest,Thank you for your wonderful feedback. We're delighted to hear that you had a great weekend and that our staff contributed positively to your experience. Your kind words are much appreciated, and we look forward to welcoming you back for another enjoyable stay soon.

8/10 – Bra

Eduardo

Likte: Personale og service
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 21. mai 2024
Dear Guest,Thank you for staying with us. Guest satisfaction is our number one objective, we appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 – Utmerket

Hector

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Old hotel, it was clean but it was noise and appliances squeak and make weird noises.
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 16. mai 2024
Hi Hector,Thank you for your feedback regarding your recent stay. We appreciate your acknowledgement of our cleanliness standards. Rest assured, we are addressing the noise issues to ensure a more peaceful experience for our guests. Your comfort is important to us, and we hope to welcome you back for an improved stay in the future.

10/10 – Utmerket

Maria

Bodde her 2 netter i mai 2024
Svar fra Sophia CSR den 15. mai 2024
Hi Maria,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 – Utmerket

Jesse

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 14. mai 2024
Hi Jesse,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 – Utmerket

Frank

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good stay
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 11. mai 2024
Hi Frank,Thank you for your positive feedback! We're delighted to hear that you found our motel to be consistently good in all aspects. Your satisfaction is our priority, and we look forward to serving you again in the future. Your continued support is greatly appreciated, and we're committed to maintaining the high standards that you've come to expect.

6/10 – Grei

Samuel

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold
Bedsheet was dirty and had brown color on it that looked like poop Called front people to change the bedsheets He was nice He took a picture of dirty part
Bodde her 2 netter i mai 2024
Svar fra Sophia CSR den 11. mai 2024
Hi Samuel,We appreciate your feedback regarding your recent experience with our service. Rest assured, maintaining cleanliness is of utmost importance to us. Our team is dedicated to promptly addressing such concerns, and we thank you for bringing this to our attention. Your satisfaction is our priority, and we look forward to exceeding your expectations in the future.

6/10 – Grei

guillermina

Likte: Personale og service
*
Bodde her 1 natt i februar 2024
Svar fra Sophia CSR den 11. mai 2024
Dear Guest,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

8/10 – Bra

David

Reiste med familie
Likte: Personale og service og fasiliteter
Helaas was de kamer niet heel schoon vies bad en moest zelf nog handdoeken halen waren er niet genoeg voor het aantal personen. Ontbijt was prima ook de bedden zijn prima maar 2 persoon beetje krapjes
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 9. mai 2024
Hi David,We apologize for the cleanliness issues you encountered during your stay. Your feedback is essential, and we will address these concerns promptly to ensure a more enjoyable experience for future guests. We appreciate your comments on breakfast and bed comfort, and we will use them to further improve our services. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.

10/10 – Utmerket

Sandy

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 9. mai 2024
Hi Sandy,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 – Utmerket

Carlos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Sophia CSR den 7. mai 2024
Hi Carlos,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

2/10 – Forferdelig

Sergio

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There were Karacas all over the place and it was extremely dirty, the door didn’t even close fully, the room looked like it hadn’t been cleaned in over a month as there was food under the bed.
Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 6. mai 2024
Hi Sergio,We're truly sorry to hear about your disappointing experience. Cleanliness and comfort are our top priorities, and it's clear we fell short during your stay. Please accept our sincerest apologies for the condition of your room. Your feedback is invaluable, and we will address these issues immediately to ensure they do not recur. We'd appreciate the opportunity to make this right and regain your trust. Please reach out to our management team so we can address your concerns promptly.

2/10 – Forferdelig

Anthony

Bodde her 1 natt i mai 2024
Svar fra Sophia CSR den 5. mai 2024
Hi Anthony,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

10/10 – Utmerket

Alfredo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Exelente
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 2. mai 2024
Hi Alfredo,Thank you for sharing this heartfelt review of our hospitality and accommodations. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are looking forward to your next visit to the area!

8/10 – Bra

Andrew

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 2. mai 2024
Hi Andrew,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 – Utmerket

Rene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 2. mai 2024
Hi Rene,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

4/10 – Dårlig

Olivia

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Dirty not good location and bad smell
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 30. apr. 2024
Hi Olivia,We regret to hear about your disappointing experience at our property. Your feedback regarding cleanliness, location, and odours is concerning, and we apologize for any inconvenience caused. Rest assured, we take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is our priority, and we appreciate your valuable feedback as we strive to provide a more pleasant experience for all our guests.

4/10 – Dårlig

Danilo

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 30. apr. 2024
Hi Danilo,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

4/10 – Dårlig

Jill

Reiste med en gruppe
Plain Jane room had a bad smell
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 28. apr. 2024
Hi Jill,Maintaining a pleasant atmosphere is our priority, and we regret that the room did not meet your expectations regarding cleanliness and odour. Your feedback is valuable, and we will address these issues promptly to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better stay in the future.

8/10 – Bra

Deanna

Being so close to the freeway made it noisy The repairs in the room needed to be finished. It was good bang for my buck.
Bodde her 2 netter i april 2024
Svar fra Sophia CSR den 28. apr. 2024
Hi Deanna,We appreciate your feedback on your recent stay. We apologize for any inconvenience caused by the noise from the freeway and the unfinished repairs in your room. Your comments are valuable to us as we continuously work to improve our facilities. We're glad to hear that you found value in your stay and hope to have the opportunity to exceed your expectations in the future.

6/10 – Grei

Juan Manuel

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Muchas personas alrededor que incomodan, gente fumando marihuana en los pacillos se siente demaciado inseguro, ademas no tiene refrigerador y microondas como lo decia en la pagina, realmente no volveria
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 25. apr. 2024
Dear Guest,We apologize for the inconvenience you encountered during your stay. Ensuring the safety and comfort of our guests is our top priority, and we take your concerns seriously. Rest assured, we'll address these issues promptly to ensure our guests have a comfortable and secure experience. We hope to have the opportunity to welcome you back in the future for an improved stay.

8/10 – Bra

Gail

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a mixed bag experience bc the hotel is in the process of updating/renovating the entire hotel. I believe once completed (we stayed April 13 & 14, 2024) it will be a stellar location. Our room was very clean and appeared newly done. Rm was away from any roads and was very quiet, no outside noise and only heard people when they walked by our door. I did not know that a standard Queen room would not include a refrigerator or microwave. It had 2 desk chairs but no desk, no luggage rack so difficult to open luggage except on the bed. We pushed the 2 desk chairs together to open one roll-on suitcase. Front office said new racks were expected any day. The deadbolt didn't lock; when the power went off then on, we couldn't get the clock time to reset; the TV remote would not control the sound or mute so it was too loud when we checked in later in evening so we didn't watch it until the next day when a young man replaced the remote for us (very quickly!).Check in was quick and efficient after short line was caught up when receptionist returned from bathroom break. (Not his fault if short staffed and many check in at once:) Be aware the drive way into the hotel is not easy to locate on a busy corner between an ARCO station and Arby's Roast Beef business. The Mexican restaurant on the same corner is worth the easy walk from the hotel. You can also walk to the Buck Owens Crystal Palace music house & restaurant when it is open. The outside hallways and bannisters needed cleaning.
Bodde her 2 netter i april 2024
Svar fra Sophia CSR den 22. apr. 2024
Dear Guest,Thank you for sharing your detailed feedback with us. We appreciate your understanding regarding the ongoing renovations and are pleased to hear that you found your room clean and quiet. We apologize for any inconvenience caused by the lack of amenities in the room and the maintenance issues you encountered. We will address these issues promptly to ensure a better experience for our guests. We hope to welcome you back once our renovations are complete to provide you with a stellar experience.

6/10 – Grei

Angela

Reiste med partner
Likte: Renhold og fasiliteter
Hotel con ampio parcheggio. La camera assegnata era al terzo piano, raggiungibile con ascensore, con 2 letti, ampia. Un po' rumorosa a causa dei clienti. La colazione self service sufficiente. Il personale sufficiente.
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 20. apr. 2024
Dear Guest,Thank you for your feedback. We appreciate your comments regarding the parking, room amenities, and breakfast. We'll look into addressing the noise issue promptly to ensure a more peaceful stay for our guests. We hope to welcome you back for a more peaceful stay in the future.

2/10 – Forferdelig

Patricia

Reiste med partner, Reiste med kjæledyr
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This La Quinta was awful! No coffee maker, no refrigerator or microwave just an empty cabinet. One hand towel for two people. Peeling paint, scary jarring elevator with handwritten paper floor number. Just a few pillows, no breakfast when leaving before 7am. We arrived at 3:30pm after driving from Phoenix AZ and had to wait half an hour to check in because their WiFi was down. They did not seem to care except for their own inconvenience. This was the worst hotel experience I’ve ever had. Do not stay here!
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Hi Patricia,I'm truly sorry to hear about the numerous issues you encountered during your stay. Your experience falls far below our standards, and we apologize for the inconvenience and disappointment caused. We take your feedback seriously and will address each concern promptly to prevent recurrence in the future. Please accept our sincere apologies for the inconvenience you experienced, and thank you for bringing these matters to our attention.

10/10 – Utmerket

Angela

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Our stay was fine
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Hi Angela,We're glad to hear that your stay was fine. If there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and hope to welcome you back again soon!

10/10 – Utmerket

James og Pacifica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The perfect stopover on my trip to Vegas
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Hi James,We're thrilled to hear that our hotel served as the perfect stopover during your trip to Vegas! Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another great stay!

4/10 – Dårlig

Mila

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 15. apr. 2024
Hi Mila,It saddens us to receive a 2-star rating. Our team is dedicated to ensuring a positive experience, and we value your feedback to make the necessary changes. Please share more details about your experience so we can address specific concerns and improve. We hope for the chance to earn your business on future travels as we strive for continuous enhancement. Thank you for your input.

6/10 – Grei

Catalina del

Reiste med familie og små barn
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
This place was sort of dirty and the room was humid, I've stayed at motels before and I expected a little more especially with the prices plus there is a $100 hold on the card at arrival which seems a bit high taking in account the conditions of the place.
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 11. apr. 2024
Dear Guest,We apologize for the disappointment you experienced during your stay. Maintaining cleanliness and comfort is essential to us, and we regret falling short of your expectations. Regarding the security deposit, we understand your concerns and will review our policies to ensure they align better with the quality of our accommodations. Your feedback is valuable, and we'll take immediate steps to address these issues. We hope to have the opportunity to regain your trust in the future.

4/10 – Dårlig

Karen og San Diego

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
It smelled in the room. It was dirty and some lights didn’t work.
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 7. apr. 2024
Hi Karen,We apologize for the inconvenience you experienced during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address the issues with cleanliness and maintenance promptly. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.

6/10 – Grei

jay

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 7. apr. 2024
Hi Jay,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

8/10 – Bra

Joshua

Bodde her 2 netter i april 2024
Svar fra Sophia CSR den 25. apr. 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 – Forferdelig

Keith

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Had a very damp and stale smell. There were outdoor cats outside and it smelled as if they stayed in the rooms occasionally…
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 3. apr. 2024
Hi Keith,We apologize for any inconvenience caused by the damp smell. Our team is addressing the issue promptly. Rest assured, we're implementing measures to ensure a fresh and pleasant environment for all guests. Your feedback is invaluable, and we strive to exceed your expectations in the future.

4/10 – Dårlig

Kianna

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Sophia CSR den 5. apr. 2024
Hi Kianna,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

8/10 – Bra

Rosalind

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 2. apr. 2024
Hi Rosalind,Thank you for posting this great review. We are delighted to know you liked the friendly environment maintained by our staff at our property. We promise to be consistent with our great hospitality so that you can feel like home.

8/10 – Bra

Rosalind

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms clean
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 2. apr. 2024
Hi Rosalind,Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. If you have any further suggestions to make your next stay superior, then please get in touch with us.

8/10 – Bra

Rosalind

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice and quiet
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 2. apr. 2024
Hi Rosalind,We're delighted to hear that you enjoyed a nice and quiet stay with us! Providing a peaceful environment for our guests is a priority, and we're glad we could meet your expectations. Thank you for choosing our establishment, and we look forward to welcoming you back in the future.

4/10 – Dårlig

Jennifer

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 3. apr. 2024
Hi Jennifer,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 – Grei

eduardo

Reiste med familie og små barn
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The 1st room they gave us was a shared room. We unlocked a mystery door and there was another family sleeping there with a dog! We immediately closed the door and walked to the front office to get another room that wasn't sharing an access door with another room. That 2nd room was okay. It was already midnight so we decided to get some rest and hope that nothing weird happened at night so we could wake up the next morning and continue our journey back home. Overall this wasn't too bad but it wasn't up to the standard of the traditional La Quinta hotels.
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 31. mars 2024
Hi Eduardo,We sincerely apologize for the inconvenience you experienced with your initial room assignment. This does not meet the standards we strive for, and we're taking immediate steps to address the issue to prevent any reoccurrence. We're glad to hear that your subsequent room met your expectations better. Your feedback is crucial, and we appreciate your patience. We hope to have the opportunity to exceed your expectations in the future.

2/10 – Forferdelig

Edward

Reiste med familie
Room was disgusting with no help from the staff , washroom was grossly dirty with tub not cleaned from last guest.
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 31. mars 2024
Hi Edward,Our team apologizes for the unacceptable conditions you encountered during your stay. Cleanliness is a top priority, and we're disappointed to hear that we failed to meet your expectations. We're taking immediate action to address this issue and ensure it doesn't happen again. Your feedback is invaluable in helping us improve, and we appreciate your patience. We hope to have the opportunity to make it right and provide you with a more pleasant experience in the future.

8/10 – Bra

Donnie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 1. apr. 2024
Hi Donnie,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 – Forferdelig

Brenda

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property is located next to a homeless tent camp. The rooms smelled of cigarettes and wet dogs. The uncarpeted floor was filthy. The washroom shower was dirty, as was the sink. There was no fridge or microwave, and only one towel. Beds had ancient sheets and blankets. Dont stay here if you like clean and safe.
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 31. mars 2024
Hi Brenda,We're truly sorry to hear about your disappointing experience. Cleanliness and safety are our top priorities, and we regret that we fell short during your stay. We take your feedback seriously and will address the issues you've mentioned to ensure improvements are made immediately. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

8/10 – Bra

Jennifer

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
This property isn’t in the best shape but most the staff were very friendly and helpful and it was an easy check in/check out
Bodde her 4 netter i mars 2024
Svar fra Sophia CSR den 1. apr. 2024
Hi Jennifer,Thank you for recognizing our dedicated staff for their friendly and helpful service. While we acknowledge areas for improvement in our property, we're pleased your check-in and check-out experience was seamless. Your feedback is invaluable as we strive to enhance our facilities and ensure every guest enjoys a comfortable stay. We look forward to the opportunity to welcome you back and provide an even better experience in the future.

10/10 – Utmerket

Angela

Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 18. apr. 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 – Forferdelig

Eduardo

Forretningsreisende
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There is no refrigerator in any room. Place seens very unsafe . The attendant not very friendly and do not know what she is doing I asked for a room with refrigerator and she gave me two different rooms without refrigerator she should just say they do not have and let me be able to cancel the reservation . It is very bad a place do not invest in a refrigerator
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 29. mars 2024
Hi Eduardo,We apologize for the inconvenience and frustration you experienced during your stay. Your feedback is important to us, and we're sorry for any miscommunication regarding the availability of a refrigerator. We'll address the concerns you've raised with our staff to ensure better service in the future. We appreciate your input and will take it into consideration for improvements. Thank you for bringing this to our attention.

10/10 – Utmerket

Keren

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
A nice place to stay for low cost. Friendly staff.
Bodde her 1 natt i mars 2024
Svar fra Sophia CSR den 29. mars 2024
Hi Keren,We're delighted to hear that you enjoyed your stay with us and found our accommodations to be of good value. Providing a friendly and welcoming environment for our guests is a top priority, and we're glad our staff could enhance your experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!