Sitteområde i lobbyen
Sjekk tilgjengelighet

Anmeldelser av Sugarland Hotel

3.5 out of 5
Sugarland Hotel
Araneta St., Singcang, Bacolod, Negros Occidental

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 13 av totalt 60 anmeldelser." "
Rangering på 8 − Bra. 23 av totalt 60 anmeldelser." "
Rangering på 6 − Grei. 12 av totalt 60 anmeldelser." "
Rangering på 4 − Dårlig. 8 av totalt 60 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 60 anmeldelser." "

7,6/10

Renhold

7,8/10

Personale og service

7,0/10

Fasiliteter

7,0/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Ramela

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Poor wifi, toilet didn’t flush well, and noisy.
Bodde her 1 natt i mai 2024

6/10 – Grei

Ramela

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Poor wifi, toilet didn’t flush well, and you can hear the noise of the other guests and staff walking in the hallway.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

DANIEL

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our stay at the Sugarland Hotel the staff were always very helpful and friendly and the property is maintained to a very high standard. I would recommend it to anyone looking to stay there
Bodde her 20 netter i april 2024

8/10 – Bra

Edren

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The convenience of rescheduling my stay was good and fast
Bodde her 1 natt i april 2024

4/10 – Dårlig

Maricel

Reiste med familie
Likte ikke: Fasiliteter
Receptionist aren’t nice at all! Not informative tapus na pka unprofessional, and not friendly! Also wifi sucks! Walang wifi talaga d abot sa room
Bodde her 2 netter i mars 2024
Svar fra The Management den 30. mars 2024
Dear Ms. Maricel,We apologize for the inconvenience you experienced during your stay. Providing excellent customer service is our priority, and we regret that you did not receive the level of assistance and friendliness that we strive to offer.Regarding the issue with the WiFi, we sincerely apologize for the inconvenience. We understand the importance of reliable internet access for our guests, and we want to assure you that we are actively working on improving the WiFi experience. Routers are currently being installed in the rooms to enhance connectivity and ensure a smoother WiFi experience throughout the hotel.Please rest assured that we take your feedback seriously, and we will address these concerns with our reception team and technical support to ensure that such incidents do not recur in the future.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Have a great day!

10/10 – Utmerket

Ronald

Bodde her 1 natt i februar 2024
Svar fra The Management den 7. mars 2024
We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!

2/10 – Forferdelig

James og St. Pete Beach

Bodde her 1 natt i februar 2024
Svar fra The Management den 30. mars 2024
Hi Sir James,Thank you for taking the time to rate us on Expedia. We value your feedback immensely as it helps us improve our services. However, we noticed that your rating was not as high as we strive for, and unfortunately, no specific concerns were mentioned.We want to ensure that your experience with us meets and exceeds your expectations. If there are any particular concerns or issues that you would like to address, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are committed to addressing any areas of improvement on our end.We appreciate your continued support and look forward to the opportunity to serve you better in the future.Have a great day!

8/10 – Bra

Herbert Herminio

Forretningsreisende
Likte: Personale og service
Sugarland
Hotel needs a renovation. Aircon is functioning well but there was a slight noise when the aircon is ON. But hotel is accessible to public places and is pretty decent. You should improve on breakfast. 2 days and food is a bit too salty. No bidet in the toilet. Shower head is probably clogged a bit so water flow is a bit restricted.
Bodde her 2 netter i februar 2024
Svar fra The Management den 5. mars 2024
Dear Mr. Herminio,Thank you for your feedback. We acknowledge the need for renovation at our hotel. While the air conditioning is functioning properly, we apologize for any inconvenience caused by the noise. We appreciate your recognition of our convenient location and overall decent facilities.Regarding breakfast, we take your comments seriously and will work to improve the quality and saltiness of the food served over the two days. Additionally, we will address the absence of a bidet in the toilet and the restricted water flow from the shower head to ensure a more comfortable experience for our guests.Your feedback is invaluable to us, and we are committed to enhancing your experience during your stay with us. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. Thank you for choosing our hotel.

10/10 – Utmerket

Frederik

Bodde her 1 natt i februar 2024
Svar fra The Management den 7. mars 2024
We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!

10/10 – Utmerket

Florence

Bodde her 3 netter i januar 2024
Svar fra The Management den 7. mars 2024
We sincerely appreciate your rating of our services. Thank you for taking the time to provide your feedback and for choosing Sugarland Hotel. We look forward to welcoming you back on your next visit. Have a wonderful day!

10/10 – Utmerket

Hector Oscar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Me gustó la amabilidad del personal. No me gustó ver un ratón en el elevador
Bodde her 6 netter i januar 2024
Svar fra The Management den 5. mars 2024
Dear Ms. Oscar,Thank you for your feedback. We are delighted to hear that you appreciated the friendliness of our staff. However, we apologize for the inconvenience caused by the presence of a mouse in the elevator. Rest assured, we take this matter seriously and have taken immediate steps to address it. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to exceed your expectations during your future visits. Thank you for bringing this to our attention.

8/10 – Bra

Michael og scottsdale

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice older hotel at the South end of Bacolod Poor parking
Bodde her 1 natt i januar 2024
Svar fra The Management den 5. mars 2024
Dear Sir Michael,Thank you for your feedback. We're glad to hear that you found our hotel to be nice. We apologize for any inconvenience caused by the parking situation. We understand the importance of convenient parking for our guests and will certainly take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more seamless experience. Thank you for choosing our hotel.

2/10 – Forferdelig

Mike

Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Booked the room for a dear friend & his family for New Year's Eve. Upon check-in my friend encountered a mouse in the room that he had to exterminate!!! The New Year's Eve buffet was overpriced for what was offered & the food was sub par. Will not book here again.
Bodde her 1 natt i desember 2023

8/10 – Bra

Susanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Für einen stopover ideal. Waren auf der Rückseite und von der Straße nichts gehört. Personal freundlich und hilfsbereit.
Bodde her 1 natt i november 2023

10/10 – Utmerket

Carlos

Bodde her 2 netter i august 2023

6/10 – Grei

Maria Antonia

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The room didn’t have the normal things a hotel room normally has. No hair dryer, no ref, only 2 hangers in the cabinet, sporadic WiFi signal and expensive food in the hotel compared to Bacolod standards. They say in the room they have 24/7 in room dining when in reality, the kitchen closes at 10 pm.
Bodde her 2 netter i juni 2023

8/10 – Bra

Gene

Bodde her 1 natt i januar 2023

2/10 – Forferdelig

Lydia

Bodde her 1 natt i desember 2022

2/10 – Forferdelig

Michael

Reiste med familie
Likte: Renhold og personale og service
The wifi not connecting properly and the tv not working call the front desk and i wait almost 3 hours before they fix it

6/10 – Grei

Pamela og Vancouver

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Grew up in Bacolod, and Sugarland hotel has been known for their good food ever since. The only downside of my family’s stay at Sugarland hotel was the hot water and shower head in their bathroom. My family asked for maintenance but no one came to fix the problem. For the future in case we plan to book an occasion again we will book SL as our go to venue. I’d like to give credits to Ms. Lynsie Bernas for patiently answering my inquiries thru messenger. Keep up the good work.
Bodde her 1 natt i august 2022

8/10 – Bra

Nickie Sann

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
service is bad (breakfast area)
The facilities are excellent but the staff service most especially during breakfast was very awful!! The staff was being disrectful to my mom, SHE should how to deal with the customers and on how to treat them well. We didnt like how she acted. SHE needs to be trained AGAIN. If she continues acting that way, she will forever leave a bad impression to the guests like me most esp to those na matyag niya hindi ka afford. Just saying
Bodde her 1 natt i juli 2022

6/10 – Grei

ANTIPAS IV

Forretningsreisende
Likte: Renhold og romkomfort
Not staying here again
The front desk personnel were not cordial, too serious when I checked in. When checking out, I had to wait for about 10 minutes while one of the personnel was just chatting with another customer, when she could have easily checked me out. Restaurant personnel were nice and courteous.. Very slow Internet in my room..
Bodde her 2 netter i juni 2022

8/10 – Bra

ito

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very safety place and quiet
Bodde her 2 netter i juni 2022

8/10 – Bra

Evelyn

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect
Bodde her 1 natt i mai 2022

8/10 – Bra

Nimi

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The shower area wets the floor outside of shower caused by no proper closure to trap the water. The refrigerator was not working in our room. It got serviced but still did not work. We just ignored it since we only stayed 2 night. But overall, our stay was good.
Bodde her 1 natt i april 2022

8/10 – Bra

Luitzen

Likte: Renhold og romkomfort
Friendly hotel
Room was okay, the restaurant is top. One day forget to clean the room. After complaining there was someone in two minuts. I think just accidently. The place is a bit old an old fashion but still clean and every thing was function. Accept the swimming pool.
Bodde her 3 netter i mars 2022

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The food has always been consistently great all these years. Service is great too. Cheers!
Bodde her 1 natt i september 2021

4/10 – Dårlig

JEE WHAN

Bodde her 1 natt i november 2019

6/10 – Grei

Verifisert reisende

Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Old hotel
Hotel is old.. water in the toilet is noisy, wi-fi not working. No signal for both Smart and Sun but food is good
Bodde her 2 netter i mars 2019

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Stayed for a couple of nights. Beds were comfortable but could hear all the noise from the events. Hotel rooms had no hot water and were a little run down. Over all not super bad but not super awesome.
Bodde her 2 netter i januar 2019

8/10 – Bra

Ray og Florida

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The A/C worked well and the room was very cold. There is a safe in the room, very important. Overall, a good location. Staff very friendly.
Bodde her 2 netter i oktober 2018

10/10 – Utmerket

noel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel.
Nice old hotel, very pleasant staff, I just wish there was more than 1 small elevator.
Bodde her 1 natt i september 2018

10/10 – Utmerket

Stepha og Cebu

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
gutes preis/leistungsverhältis
nettes hotel, zentral gelegen, netter service, einkaufsöglichkeiten in der nähe. liegt an der hauptstrasse
Bodde her 1 natt i september 2018

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay.. Thanks
its a good location the Hotel is good...near the highway & easy access to go anywhere in the city..the staff are very helpful and easy to approached..good stay in this hotel...
Bodde her 1 natt i juni 2018

8/10 – Bra

Verifisert reisende

Bodde her 3 netter i mai 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
ほぼ快適
少し年数は経っていますが、よく維持されている感じで、虫等も出ませんでした。残念だったのが、たまたま私が泊まった部屋の両側がスタッフの控室だったため、朝の４時頃から掃除の音がし始め、約２時間続いたことですが、それ以外は快適でした。また、少し歩くと名物の鶏料理を出す店があります。 空港からはUVエクスプレスという乗合バンで、市内「北バス・ターミナル」までは１５０ペソンなのですが、そのまま市の南側にあるホテルまで乗せてもらうと２００ペソでした。帰りは市の中心部にあるSMモールから同じバンに乗り、１００ペソで行けました。
Bodde her 1 natt i desember 2017

8/10 – Bra

melanie og manila

Likte: Renhold og romkomfort
Please cover your food serving tray with white cloth( for room service) or change it to new ones because it looks dirty maybe because it’s old already
Bodde her 2 netter i desember 2017

10/10 – Utmerket

rexel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2017

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i november 2017

4/10 – Dårlig

Lourdes

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
L'Fisher! Here we come!
That's was a big rat at the ledge of the ceiling and when told, the concierge seemed to be nonchalant about it, Mattress was extremely itchy and bathroom smelled of mildew On the third night, I was awaken by the noise for the geiko
Bodde her 5 netter i september 2017

6/10 – Grei

CARMEN

Bodde her 2 netter i juli 2017

4/10 – Dårlig

T.K og japan aichi

Likte ikke: Renhold
色々なスポットに近くの場所にあり便利なは、良い
スタッフは、笑顔絶やさず感じが良い。レストランも美味しくて安いね。シャワーの水圧もまぁまぁで温水も問題無しだがwifiの環境を何とかして欲しい
Bodde her 4 netter i juli 2017

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Likte ikke: Personale og service
Not a pleasent experience
I had to call maintenance several times to help repair no hot water. But the issue resurfaced every day. Also had been approached with additional charges related to their "free continental breakfast". Luckily we never used these "free vouchers" to eat so the charge was dismissed. Very misleading.
Bodde her 3 netter i juni 2017

6/10 – Grei

Sandy R. og New York City

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Beautiful City of Smiles, Iconic Sugarland hotel
Pleasant experience overall, my son was just wondering why there's a pool yet no one's allowed to swim. It would have been a perfect place to stay, and to relax after a warm day outside; one of the reason we booked was because there's a pool indoors so that was a big disappointment, to find out it's just for show.
Bodde her 5 netter i juni 2017

8/10 – Bra

Markus Alfons

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2017

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Good for Bacolod
You do come to the city of Bacolod and expect five star hotels so I rate this hotel a three star but that is not an insult as the sugerland hotel is close to the best in Bacolod the room is clean and comfortable, the food is good but the hotel staff are awesome and I sincerely mean this so I would recommend sugerland to anyone but do not judge too hard and you will have a wonderful stay regards Rob and Julie Australia

4/10 – Dårlig

John og Kabankalan City

Likte: Personale og service
Likte ikke: Romkomfort
Oldest hotel in the city, but poorly managed.
We arrived to find our room ready, but on entry found 2 single beds, appears you must ask for a queen bed, not what I'm used to. The room was clean and tidy, no drinking water provided, only in "suites" not standard rooms, mains water is undrinkable. Outside the room on a steel frame was an old split system compressor running 24 hours and it was loud, making sleep impossible. WIFI was around 0.02Mpbs in the room, with a "repeater: outside the room, appears they are not set correctly. Cellphone signals are poor as well so give up using the internet in the hotel.

8/10 – Bra

David

Likte: Personale og service
sweet sugarland
courteous, wifi iffy

8/10 – Bra

David

Likte: Personale og service og romkomfort
sugarland sweet
good price - very courteous. wifi on-off

8/10 – Bra

Dbj

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
i have stayed in this hotel several times over the years. hotel staff is very accommodating and courteous.my only complaint is that the towels which is supposed to be white is so gray and looks worn out.maybe they should start changing it every so often . otherwise everything was OK.