Good afternoon Jason,Thank you for choosing us and for rating your stay. Our apologies for the difficulties you had with the GPS finding our entrance. I'm sure our valet team took great care of you upon your arrival.Hope the rest of your stay went well despite the GPS challenges...Thank you for the feedback - be well and safe travels!

Good afternoon David - Thank you for staying with us and for reviewing your experience. We always appreciate constructive feedback in order to identify opportunities to celebrate or improve upon. Without any commentary, it makes it challenging to know what prompted your scoring.I'm sorry you didn't feel as if it was worthy of a 4 or 5 - I hope you gave us an opportunity to correct whatever it was while you were with us. Be well and safe travels -

Good afternoon Camden - Thank you for your feedback - I'm sorry to hear of your emergency that caused your concern. We work with all our online partners in order to take care of all our mutual guests. We do that by offering many different type of booking options that work best for our guests. Unfortunately, as indicated by Hotels.Com, the booking preference you chose was non-refundable. We apologize that we were unable to cancel that booking without penalty.