Negative Review – Ellerslie Palms Motel
At first glance the motel looks modest and tidy, but the experience quickly became unsettling. There was no reception or staff on site, just a phone number on the door. When I called, the phone was answered under a different name, which felt unprofessional and concerning. Even though my stay was prepaid, I was asked to provide my credit card over the phone, which felt insecure. I explained I was uncomfortable and stated I was recording the call for my own protection.
I eventually received the access key, but the door looked as though the locks had been changed repeatedly. The room looked clean at first, but it clearly hadn’t been properly serviced. We found a Pringles tube behind the pillows, a bread clip under the bedside cabinet, and other missed items. The curtains had black mould and the window catches felt flimsy.
The bathroom was the worst part. The shower had black and pink mould, and the plastic mat looked like it needed a long soak in bleach. It’s one of the few places where you can shower and feel dirtier afterwards.
Next evening, a large group staying nearby was extremely loud past 11pm. I had to ask twice for quiet, and with no staff on site the issue wasn’t managed. To top it off, a large German cockroach appeared on the walls and ceiling during the night.
Overall, the stay felt unsafe, unhygienic, and poorly managed. With no staff, an insecure check-in process, uncleanliness, noise issues, and pests, I cannot recommend.
