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Anmeldelser av The American Hotel Atlanta Downtown - a DoubleTree by Hilton

3.5 out of 5
The American Hotel Atlanta Downtown - a DoubleTree by Hilton
160 Ted Turner Dr NW, Atlanta, GA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 538 av totalt 1120 anmeldelser." "
Rangering på 8 − Bra. 239 av totalt 1120 anmeldelser." "
Rangering på 6 − Grei. 158 av totalt 1120 anmeldelser." "
Rangering på 4 − Dårlig. 77 av totalt 1120 anmeldelser." "
Rangering på 2 − Forferdelig. 108 av totalt 1120 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Whitney

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love
Bodde her 3 netter i mai 2024
Svar fra Donique J den 26. mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback on your experience. We are delighted to hear your time with us was excellent. We hope to have the opportunity to host you again soon

10/10 – Utmerket

Crystal og Irmo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice place to stay!
Bodde her 1 natt i april 2024
Svar fra Donique J den 26. mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback on your experience. We are delighted to hear your time with us was excellent. We hope to have the opportunity to host you again soon

10/10 – Utmerket

William og Cottonwood Heights

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff.
Bodde her 2 netter i mai 2024
Svar fra Donique J den 17. mai 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.

6/10 – Grei

Amanda M

Likte: Personale og service
Bodde her 1 natt i mai 2024
Svar fra Donique den 26. mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Utmerket

Louis og Washington

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Donique J den 17. mai 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are so happy to hear your time with us was excellent. We hope to have the opportunity to host you again soon.

2/10 – Forferdelig

atiya

Likte: Renhold
Bodde her 1 natt i mai 2024
Svar fra Donique den 26. mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Utmerket

Bradley

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location and friendly staff.
Bodde her 2 netter i mai 2024
Svar fra Donique J den 10. mai 2024
Thank you for staying with us. We are so happy you had an excellent stay ! We hope to host you again soon

6/10 – Grei

Carlos

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The rms are old.. no iron or ironing board in the room. No trash can in bathrm. Bathrm door off track. Not only is Valet parking expensive, but you couldn't tell who worked for the company. Ppl was justhanging around. I only stayed one night, but i wont be returning. Its not a four star rated .2 1/2 at best. Step above super 8..
Bodde her 1 natt i mai 2024
Svar fra Donique J den 26. mai 2024
Thank you for staying with us and also for taking the time to give us valuable feedback. We are truly sorry to hear your time with us was less than satisfactory. We are committed to reviewing our internal processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Utmerket

Sukhrob

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i april 2024
Svar fra Donique J den 30. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

10/10 – Utmerket

Aaron

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The service was great! Chanice was also very helpful
Bodde her 2 netter i april 2024
Svar fra Donique J den 30. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and that Charnice delivered excellent service. We look forward to hosting you again.

10/10 – Utmerket

Niekema

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was in the perfect location for where I needed to be. The staff were friendly and helpful. Will stay here again.
Bodde her 3 netter i april 2024
Svar fra Donique J den 30. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

10/10 – Utmerket

Ponce

Likte: Personale og service
Small congested area in the front of the hotel. Overall so far great hotel
Bodde her 1 natt i april 2024
Svar fra Donique J den 30. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Please accept our apologies for the resurfacing of our front drive impacting your experience. The project is near completion. We look forward to hosting you again.

10/10 – Utmerket

Nykela

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Donique J den 30. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to host

8/10 – Bra

Sade

Likte: Personale og service
Bodde her 1 natt i april 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

10/10 – Utmerket

Ma. Leann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

6/10 – Grei

Alana

Reiste med en gruppe
Likte: Renhold
Someone was supposed to email me a receipt Sunday when I checked out & I haven’t gotten it. They are also doing construction which makes valet hard right now. The valet staff was very nice though, however due to construction it took them a long time to get the cars to us. So maybe the valet experience will be better once construction is finished
Bodde her 2 netter i april 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Utmerket

yahyaa

Likte: Renhold og overnattingsstedets bygg og tilstand
Friendly and courteous staff and managers
Bodde her 1 natt i april 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to hosting you again.

2/10 – Forferdelig

Young

Bodde her 1 natt i april 2024
Svar fra Donique den 10. mai 2024
Thank you for staying with us. We are so sorry to hear your time with us was less than enjoyable. We would like to get additional information on your stay. Please feel free to contact the property directly and request to speak with the manager on duty.

10/10 – Utmerket

Shewonyui

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms are big and match the pictures online. The staff, particularly Nicole, Lilian, and the bar attendant, helped us with our food order. My son said his recommendation for a hamburger was precise. I highly recommend this hotel. The hotel lobby is undergoing some new modifications, so be patient when you get there. Thanks again, guys. Penn/Bay 520 4/12-4/14-2024
Bodde her 2 netter i april 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! We absolutely agree we have some of the best service champions in the city. We cant wait to host you again

2/10 – Forferdelig

Dandra

Forretningsreisende, Reiste med en gruppe
Likte ikke: Fasiliteter
Don’t recommend
Bodde her 1 natt i april 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 – Utmerket

Asia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good area
Bodde her 2 netter i april 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 – Bra

sabine

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
The hotel is nice, clean and conveniently located to all our points of interest
Bodde her 1 natt i april 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! Come back and see us soon

4/10 – Dårlig

Richard

Bodde her 2 netter i mars 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

6/10 – Grei

Shannon

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Not very many place close to walk to eat. The area is scary when the sun goes down.
Bodde her 1 natt i mars 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory.The safety and security of our guests is of paramount importance. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 – Utmerket

Ismail

Bodde her 1 natt i mars 2024
Svar fra Donique J den 30. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 – Bra

Bonnie Lisa

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The hotel is under renovation - we had to drive around several times before we found where we were supposed to be in order to valet the car which is mandatory.
Bodde her 1 natt i april 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with a review. Please accept our apologies for the challenges related to our renovation and valet. We are committed to reviewing our internal processes. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience. Come back and see us soon.

10/10 – Utmerket

Ernest

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The evenig front desk attendant Casandra (black lady) was great
Bodde her 1 natt i april 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We will certainly commend Charnice on the excellent service she provided . Come back and see us soon

10/10 – Utmerket

JAMAL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We cant wait to see you again!

8/10 – Bra

Senia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lo único bueno es el personal súper amable de limpieza, luego el hotel es bien ladrón , no te quiere dar el dinero retenido hay que estarles rogando
Bodde her 4 netter i mars 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to billing issue further .

2/10 – Forferdelig

Kaneshia

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 – Utmerket

Patrick

Bodde her 1 natt i mars 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 – Bra

Kendra

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the downtown city view and close location to the room. I also enjoyed the balcony was very nice to have.
Bodde her 2 netter i mars 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the balcony was enjoyable. Come back and see us soon!

10/10 – Utmerket

Ivan David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 2 netter i mars 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Utmerket

Jennifer

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 5 netter i mars 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Utmerket

Tiffany

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Walls are very thin so you’ll definitely hear your neighbor and they’ll definitely hear you.
Bodde her 2 netter i mars 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We are so sorry to hear noise negatively impacted your stay. We hope to host you again soon..

8/10 – Bra

RHONDA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We hope to host you again soon

10/10 – Utmerket

Dawn

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very convenient to aquarium & park.
Bodde her 3 netter i mars 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again.

10/10 – Utmerket

Francisco Javier

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderful stay.
Bodde her 1 natt i mars 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 – Bra

Steven

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They are under construction right now so be prepared for that. I had to pay to park across the street. They offer parking but it’s pretty pricey. Not a bad stay. They gave us waters and cookies when we checked in.
Bodde her 1 natt i februar 2024
Svar fra Donique J den 21. mars 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are happy to hear you enjoyed the cookies and water. We are on the tail end of our renovation and hope to have the opportunity to host you again once it is complete.

4/10 – Dårlig

Sophia

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i februar 2024
Svar fra Donique J den 21. mars 2024
Sophia thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so saddened to hear that your stay was less than satisfactory. We would love the opportunity to get additional feedback. Please connect with us directly at the property and request to speak with the Manager on Duty. We hope to talk with you soon.

6/10 – Grei

Kaitlin

Reiste med partner
Likte: Renhold og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Clean and cute, under construction currently. Security and night workers allowing other customers to blast music and be extremely loud in lobby at night. Cookies good!
Bodde her 2 netter i mars 2024
Svar fra Donique J den 12. mars 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear noise levels impacted your stay. We are committed to reviewing our processes to ensure this is an isolated incident. We hope to have the opportunity to host you again in the future.

2/10 – Forferdelig

Joshua

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All around terrible place to stay. Or room was dirty and had food leftover inside from previous guests. The staff was extremely rude. The whole site was under construction so be ready for that. The entire hotel reeked of Marijuana. I never review but I checked out a week ago; was overcharged and cant get anyone to sort that mess out. This place is was a nightmare start to finish. Don't stay here.
Svar fra Donique J den 12. mars 2024
Thank you for staying with us and also for taking the time to leave us a review. We are truly sorry to hear your time with us was less than satisfactory. We are committed to addressing your noted concerns. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 – Utmerket

Malene og Rødby

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel it self is amazing but right bow its under construction so its quite hard to get to.. The area is not that nice lots of homeless people one even followed me into the hotel the staff quickly got him out. The staff is super friendly and very professional.
Bodde her 1 natt i mars 2024
Svar fra Donique J den 12. mars 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are so happy to hear that you enjoyed your stay. Please accept our apologies for the issue you experienced with a vagrant. We take the safety and security of our guests seriously and can assure you our team takes every measure to ensure our guests have the most comfortable environment. Come back and see us again.

2/10 – Forferdelig

Jessica

Bodde her 5 netter i februar 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 – Utmerket

Alfreda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the entire stay. The restaurants made the stay convient.
Bodde her 2 netter i mars 2024
Svar fra Donique J den 5. mars 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 – Utmerket

Eva

Bodde her 1 natt i februar 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 – Utmerket

Lynn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A great place to stay while seeing a show at The Tabernacle. We enjoyed dinner there as well. Comfortable, safe & quiet.
Bodde her 1 natt i mars 2024
Svar fra Donique J den 5. mars 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 – Utmerket

Latoya

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff here are excellent I would recommend this hotel any day,anytime and any place,the front desk staff was very patient with me taking my time to get things together to go up to my room and they were very helpful and respectful i definitely appreciate it and will be staying at this location again.👍👍👍
Bodde her 1 natt i mars 2024
Svar fra Donique J den 4. mars 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

6/10 – Grei

rony

Likte: Renhold
Warm cookies and a bottle of water upon registration is a nice touch to welcome their guests. Shower stall was uncleaned. .
Bodde her 3 netter i februar 2024
Svar fra Donique J den 4. mars 2024
Thank you for staying with us and also for taking the time to provide us with feedback. Warm DoubleTree cookies are my favorite! Please accept our sincere apologies for the challenges you encountered with cleanliness. We have partnered with the team to provide refresher coaching around our service standards. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

10/10 – Utmerket

Sara

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay at The American Hotel. The staff members were nice and polite which was extremely helpful.
Bodde her 1 natt i mars 2024
Svar fra Donique J den 4. mars 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.