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Anmeldelser av Sky Point Hotel & Suites - Atlanta Airport

2.5 out of 5
Sky Point Hotel & Suites - Atlanta Airport
1556 Phoenix Boulevard College Park, College Park, GA

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 371 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 224 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 140 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 104 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 167 av totalt 1006 anmeldelser." "

7,6/10

Renhold

7,6/10

Personale og service

6,6/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,0/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Elizabeth og Palm Coast

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worst place I've ever stayed in 25 years as a traveler. Horrible people. Greedy. And they keep changing the name of the hotel .
Bodde her 1 natt i mai 2024
Svar fra FrontDesk den 26. mai 2024
Dear Elizabeth,We are very sorry to hear that you didn't have a great experience here at SkyPoint Hotel. WE have taken your feedback and striving to make better environment.

2/10 – Forferdelig

chester

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very dirty, horrible smell of the entire hotel, smoking cigarettes and weed in front of the building
Bodde her 3 netter i mai 2024
Svar fra FrontDesk den 26. mai 2024
Dear Chester,Our mission is to provide excellent guest experience, so we are sorry we let you down. We have taken your feedback and striving to make it a better environment.

10/10 – Utmerket

Dolapo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Little touches here and there. Couch torn, carpet at toilet door torn, toilet door not in best shape. Beautiful hotel but lots of cosmetics work required .
Bodde her 1 natt i mai 2024
Svar fra BRITTNEY den 21. mai 2024
Thank you for staying at Skypoint Hotel and Suites.

8/10 – Bra

richard

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Close to airport. Friendly staff
Bodde her 1 natt i mai 2024
Svar fra BRITTNEY den 20. mai 2024
thank you so much for the positivity will pass it along to our staff. hope to see you soon.

10/10 – Utmerket

Juliana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms was big and compact
Bodde her 1 natt i mars 2024
Svar fra BRITTNEY den 18. mai 2024
Thank you for staying at Skypoint Hotel ans Suites.

10/10 – Utmerket

Simone

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Thanks for your help 👍
Bodde her 1 natt i mai 2024
Svar fra FrontDesk den 13. mai 2024
Anytime, whenever you need us we will be there. Thank you for staying with us. Until next time!!! Enjoy your day!!

6/10 – Grei

Mauricio

Likte: Renhold og personale og service
Likte ikke: Fasiliteter
It was ok. Not bad not great. Older
Bodde her 3 netter i mai 2024
Svar fra BRITTNEY den 9. mai 2024
thank you for your response. hopefully after remodeling you'll come back to see us.

10/10 – Utmerket

Samantha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing customer service
Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 3. mai 2024
Thank you so much for the positive review. Hope to see you again soon.

8/10 – Bra

JEFF

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 3. mai 2024
Thank you for staying at Skypoint Hotel and Suites.

8/10 – Bra

Jazilah

Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 20. mai 2024
thank you for staying at Skypoint.

8/10 – Bra

Austin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Had a few small bugs, service was great, had a quick layover and for price service and a room with no bugs i would definitely stay again
Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 26. apr. 2024
Thank you so much for the positive feedback. We hope to see you again at Skypoint Hotel and Suites.

10/10 – Utmerket

Anthony

Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 18. mai 2024
Thank you for staying at Skypoint Hotel and Suites.

10/10 – Utmerket

Israel

Bodde her 1 natt i april 2024
Svar fra FrontDesk den 13. mai 2024
We appreciate your business and excited for your next stay here!!!!!

2/10 – Forferdelig

Cyrus

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The room smelled terrible. Carpet was wet. We were stuck there for a layover. Couldn’t get out fast enough.
Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 26. apr. 2024
we're sorry to hear about the inconvenience of staying with us.Sorry we couldn't make it a pleasant stay for you.

2/10 – Forferdelig

Spenterek

Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 9. mai 2024
Thank you for your stay here at Skypoint Hotel and Suites.

10/10 – Utmerket

Nestor Alejandro og Zapopan

Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 9. mai 2024
Thank you for choosing Skypoint Hotel and Suites.

6/10 – Grei

Ky-sha

Reiste med partner
Likte: Renhold og personale og service
There was no breakfast, and multiple people rolling up and smoking marijuana on and around the property.
Bodde her 1 natt i april 2024
Svar fra YAYA den 15. apr. 2024
We're sorry to hear that you had a negative experience at our Hotel. and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.

8/10 – Bra

Alejandro

Reiste med familie
Likte: Renhold og personale og service
The lift is very slow and even stopped working for a while
Bodde her 1 natt i april 2024
Svar fra YAYA den 15. apr. 2024
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas. We hope to have the chance to welcome you back again, and we do encourage you to contact us .

10/10 – Utmerket

JERRY

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place, great experience.
Bodde her 1 natt i april 2024
Svar fra Rebecca den 10. apr. 2024
Hello Jerry. Thank you for your kind words. Hoping to see you again soon.

4/10 – Dårlig

Morgan

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Definitely unsafe property and hotel.
Bodde her 1 natt i april 2024
Svar fra Rebecca den 9. apr. 2024
Thank You Morgan "We regret to hear of any concerns you had regarding safety during your stay. Please rest assured that we are taking your feedback seriously and implementing further measures to enhance our security protocols."

6/10 – Grei

francois

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The room was fine and clean. I was told by staff that it's not safe to wonder around at night and if you are looking to eat, you have to order in which took 60 minutes. The airport shuttle was 15 minutes late and it was early in the am. No breakfast was provided either even if advertised as such.
Bodde her 1 natt i mars 2024
Svar fra Rebecca den 9. apr. 2024
Thank you Francois for your feedback.We apologize for the inconvenience you faced due to the non-availability of breakfast.

6/10 – Grei

Mahou

Reiste med partner, Forretningsreisende
Likte ikke: Personale og service
There was one many hidden fees I didn't mind the $200 deposit that was asked from nowhere but the 16 extra dollars that didn't explain what for reminded and the cashier was rude about it
Bodde her 1 natt i april 2024
Svar fra Rebecca den 9. apr. 2024
Thank You Mahou for your feedback ."We apologize for the service issues you encountered during your stay. This is not the standard we strive for, and we are taking immediate steps to ensure our team provides the high-quality service our guests expect and deserve."

10/10 – Utmerket

Dilcia

Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 26. apr. 2024
Thank you so much for the review.

6/10 – Grei

Dru

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
It was a mediocre hotel near the airport. Nothing special. I disliked the intense cigarette smell at the entrance of our room. It was nice that they allowed dogs and there was grass off to the side to walk her. I didn’t like all the cigarette butts in the grass though. Staff was friendly enough and let us check in at 2pm instead of 4pm.
Bodde her 3 netter i april 2024
Svar fra Rebecca den 5. apr. 2024
Thank you so much for taking the time to review your recent stay with us. We apologize that it appears that we did not meet your expectations and that you did not have the experience that we would have hoped for you to have. We will share your feedback with our team so that we can make the correct improvements to ensure that we do not have these issues again in the future. We genuinely hope that if you find yourself in the area again that you will give us the opportunity to make up for this experience so that you can see all that we have to offer

10/10 – Utmerket

Pearl

I didn’t know I needed to fill out a credit card authorization form and another $112. I was told the $100 would be refunded and not the $12. My biggest complaint is transparency and how I’ll be refunded the $12 which neither the hotel nor Expedia made known to me.
Bodde her 1 natt i april 2024
Svar fra BRITTNEY den 2. apr. 2024
We do apologize for the inconvenience of your stay.

10/10 – Utmerket

Anabel

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra BRITTNEY den 3. apr. 2024
Thank you again for choosing Skypoint Hotel and Suites

8/10 – Bra

Dianna

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra BRITTNEY den 26. mars 2024
thank you for your review

6/10 – Grei

Daniel og Rogers

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
It was ok
Bodde her 1 natt i mars 2024
Svar fra Rebecca den 25. mars 2024
Dear Daniel, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

6/10 – Grei

Lisa

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra BRITTNEY den 26. mars 2024
thank you for your review.

10/10 – Utmerket

Delia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Rebecca den 25. mars 2024
Hi Delia. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

2/10 – Forferdelig

David og chatsworth

Forretningsreisende
Likte ikke: Renhold, personale og service og fasiliteter
I’m still in line. Behind 7 people with 1 person working and they are slow and taking there time
Bodde her 1 natt i mars 2024
Svar fra Rebecca den 25. mars 2024
Dear David, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 – Utmerket

Jose Ruben og Perry

Bodde her 1 natt i mars 2024
Svar fra Rebecca den 10. apr. 2024
Hello Jose Ruben. Thank you for taking the time and sharing your feedback regarding your stay! We're glad that we could make your stay fantastic at Sky Point Hotel & Suites.

10/10 – Utmerket

sion

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Rebecca den 25. mars 2024
Hi Sion. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 – Utmerket

Domenica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Rebecca den 25. mars 2024
Hi Domenica. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

10/10 – Utmerket

Charlotte og Statesboro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was in a bad position and when I called to try and figure it out the lady was ending her shift but she was able to help me and when I arrived the gentleman behind the counter was so helpful and understanding and really really polite and nice. Thank you so much. I can't wait to book again!!!
Bodde her 1 natt i mars 2024
Svar fra Rebecca den 25. mars 2024
Hi Charlotte. Thank you for taking the time and sharing your feedback regarding your stay! We’re glad that we could make your stay fantastic at Sky Point Hotel & Suites. We’d be happy to serve you again with the same awesomeness next time you visit Sky Point Hotel & Suites.

4/10 – Dårlig

Karan Anne

Bodde her 1 natt i mars 2024
Svar fra Rebecca den 25. mars 2024
Dear Karan, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 – Utmerket

Brittney

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
After long day at the airport having transportation to hotel was nice ...also clean, and friendly ..the receptionist was very helpful when I called as well
Bodde her 1 natt i mars 2024
Svar fra Rebecca den 25. mars 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 – Forferdelig

Iesha

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Upon arriving to the hotel check in was easy. We received our key cards and headed to our room. We opened the door flick the light switch and a mouse ran fast across the carpet! We quickly close the door and went directly back down to the front Desk. We explained and told the front Dess personnel what just happened and what we just saw she laughed in our face and said that she has never heard of that happening, then proceeded to say that we are liars. We asked for a refund. She told us that she would have to call a manager. Once the manager was caught over the phone because he was not there in person to handle the situation. He as well proceeds to say that we did not see a mouse, and that we are lying. He told us that he cannot assist us with a refund because that is not their policy. This whole process has been hell and we decided to just give up on a refund and go to another hotel just to get out of a infested hotel as quickly as possible. This hotel indeed has rodents and they will do nothing about it.
Bodde her 1 natt i februar 2024
Svar fra Ron den 1. mars 2024
Hello Iesha we certainly apologize that this situation was not handled as we would have hoped. While your guest did report that upon opening the door and not even having actually entered the room they may have seen something, the actual reservation holder who also did not enter the room was not able to corroborate that sighting. Maintenance was onsite, checked the room, moved the furniture, and also was unable to find anything either. Even with that, as well as our long history of never having a report of any activity of that type, we could have better conveyed this message. Please reach out to us if you had an issue receiving the refund that you and your guest received prior to your leaving the property as a courtesy. This review says otherwise and if there was an issue with that refund or the receipt that you received for that refund prior to leaving the building, we'd love to assist in any way we can.

10/10 – Utmerket

Peggy

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra BRITTNEY den 5. mars 2024
thank you for staying at Skypoint Hotel and Suites

2/10 – Forferdelig

Andrea

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nope, nope, nope. Booked a room for 5. Only 2 towels to share and 1 bar of soap, no shampoo or hair dryers. No bedding for one bed. Front desk staff won’t answer the phone from inside the room and was very rude when calling from my cell. Neighborhood is NOT SAFE. Lots of people spending the night in the parking lot. Gas station is bullet proofed.
Bodde her 1 natt i februar 2024
Svar fra BRITTNEY den 5. mars 2024
We do apologize for the inconvenience of your stay.

4/10 – Dårlig

robert

Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Web site says there is onsite dinning and contental breakfast and they have not had it since the pandemic!!
Bodde her 3 netter i februar 2024
Svar fra BRITTNEY den 5. mars 2024
We are working to remove from 3rd parties i do apologize.

10/10 – Utmerket

Daouda

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i februar 2024
Svar fra BRITTNEY den 5. mars 2024
Thank you again for choosing Skypoint Hotel and suites.

10/10 – Utmerket

Brittanee

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Great but no breakfast they don’t serve breakfast
Bodde her 1 natt i februar 2024
Svar fra Rebecca den 25. mars 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 – Forferdelig

Shaquita

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This property is disgusting. I would never stay at this property again. The room that I stayed in actually smelled so bad it didn’t matter how much air freshener I sprayed in that room. Every time I walked in the room it had like a mildew kind of smell then to add insult to injury they charge me $25 for making towels dirty like aren’t you supposed to do that a horrible experience that I will never have again.
Bodde her 3 netter i februar 2024
Svar fra Front Desk den 22. feb. 2024
Thank you for taking the time to review your stay. I apologize that it appears you didn't have the experience we would have hoped for. While we certainly understand that towels will get dirty we do charge for linen when it's beyond typically use consisting of makeup, hair dye, and like damages. We do hope that if you find yourself in the area again you choose to stay with us.

10/10 – Utmerket

Stephanie

Reiste med partner
Likte: Renhold og personale og service
Stayed one night to catch a flight. It wasn’t fancy, but it served its purpose.
Bodde her 1 natt i februar 2024
Svar fra Rebecca den 25. mars 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 – Utmerket

Allison

Likte: Renhold og personale og service
I got great sleep.
Bodde her 2 netter i februar 2024
Svar fra Rebecca den 25. mars 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

6/10 – Grei

Hakeem

Bodde her 7 netter i februar 2024
Svar fra Rebecca den 25. mars 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

2/10 – Forferdelig

Karly

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
DO NOT STAY HERE.
Very run down hotel. Bed is hard, not comfortable. Thankfully the carpet is clean. Bathroom was gross. Very disappointed. Plus if you book on hotels.com they make you pay a12 dollar fee. It doesn't say it anywhere until you check in. So annoying.
Bodde her 1 natt i februar 2024
Svar fra Rebecca den 25. mars 2024
Dear Karly, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

6/10 – Grei

Stacy

Likte: Personale og service
Likte ikke: Renhold
There was bugs in the jacuzzi tub & around it. But the room was decent.
Bodde her 1 natt i januar 2024
Svar fra Rebecca den 25. mars 2024
Dear Stacy, thank you for your candid review of your stay at our hotel. We sincerely apologize that your experience was not up to our standards. Your feedback is highly valued and helps us make decisions regarding improvements and updates to our facilities.

10/10 – Utmerket

Shecaniah

Likte: Renhold og personale og service
Perfect
Bodde her 1 natt i januar 2024
Svar fra Rebecca den 25. mars 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!