Utsikt fra rommet

Anmeldelser av DoubleTree by Hilton Asheville Downtown

4 out of 5
DoubleTree by Hilton Asheville Downtown
199 Haywood St, Asheville, NC

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 593 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 255 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 87 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 46 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 1005 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Adam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No where to park to check in. Was not aware parking or valet was not included. Had to pay additional $25 a day to park.
Bodde her 1 natt i mai 2024
Svar fra David GM den 7. mai 2024
Thank you for your feedback! We are glad you were able to utilize our valet services and want to apologize that you were unaware of our parking charges.

10/10 – Utmerket

CATHERINE

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderful stay - only negative is pay to park.
Bodde her 1 natt i april 2024
Svar fra David GM den 3. mai 2024
Catherine, Thank you for staying with us and sharing your experience!

10/10 – Utmerket

Samantha og Ocala

Likte: Renhold
Bodde her 3 netter i april 2024
Svar fra David GM den 1. mai 2024
Thank you Samantha!

10/10 – Utmerket

Erez

Bodde her 3 netter i april 2024

10/10 – Utmerket

Lee

Bodde her 1 natt i april 2024
Svar fra David GM den 11. mai 2024
Thanks Lee!

10/10 – Utmerket

DONNA

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to my business accounts
Bodde her 1 natt i april 2024
Svar fra David GM den 19. apr. 2024
Thanks Donna!

8/10 – Bra

Nicole

Bodde her 1 natt i april 2024
Svar fra David GM den 1. mai 2024
Thank you Nicole!

10/10 – Utmerket

Gable

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel is in a great location to access downtown restaurants, shops and bars.
Bodde her 2 netter i april 2024
Svar fra David GM den 8. apr. 2024
Thank you Gable! We love our location and are pleased to see that you were able to explore the city! Cheers!

10/10 – Utmerket

Teri

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only negative is the cleaning staff was playing loud Spanish music while cleaning in the morning. My husband and I were trying to sleep but couldn’t. The music was coming from her cart that was parked in the hallway by our door.
Bodde her 2 netter i april 2024
Svar fra David GM den 8. apr. 2024
Thank you Teri! We have addressed this with the team and hope to see you again soon!

10/10 – Utmerket

Lavastian og Winston-Salem

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were super friendly and helpful. Stylish hotel with great views from the entrance and nice amenities.
Bodde her 1 natt i mars 2024
Svar fra David GM den 8. apr. 2024
Thank you Lavastian!

10/10 – Utmerket

Jessica

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed with a group of 6 and had a great stay. We requested to be put tougher and they were able to put us together on the same area. Our room was cleaned daily and staff were always nice, the location was good for walking around the city. It was a little further away from the main parts of town, but super walkable.
Bodde her 5 netter i mars 2024
Svar fra David GM den 1. apr. 2024
Thank you Jessica! We love that our team made your stay a memorable one! Thank you for the review!

10/10 – Utmerket

Vicki

Bodde her 1 natt i mars 2024
Svar fra Front Desk den 26. apr. 2024
Thank you for staying with us and we hope you enjoyed your stay. We hope to see you again soon!!

2/10 – Forferdelig

Chelby

Bodde her 1 natt i mars 2024
Svar fra David GM den 19. apr. 2024
Chelby, We want to apologize for this experience and want to make it right. Please feel free to reach out to us at your earliest convenience.

10/10 – Utmerket

Lorin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff and excellent cookies.
Bodde her 2 netter i mars 2024
Svar fra David GM den 26. mars 2024
Thanks Lorin!

10/10 – Utmerket

Stacy og Jenkins

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra David GM den 26. mars 2024
Thanks Stacy! We hope to see you again soon!

10/10 – Utmerket

Julie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great friendly staff. Convenient location to everything down town.
Bodde her 5 netter i mars 2024
Svar fra David GM den 26. mars 2024
Thanks Julie! We are pleased to see that you enjoyed your stay with us!

10/10 – Utmerket

david

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra David GM den 26. mars 2024
Thanks David! Looking forward to your next stay with us!

10/10 – Utmerket

Amy

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice, clean hotel, close to where we needed to go.
Bodde her 2 netter i mars 2024
Svar fra David GM den 26. mars 2024
Thanks Amy! We hope to see you again soon!

10/10 – Utmerket

Timothy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place, nice people. Room large and clean. Close to Harrahs for concert.
Bodde her 1 natt i mars 2024
Svar fra David GM den 19. mars 2024
Thanks Timothy! Come see us again for your next concert! Cheers!

8/10 – Bra

Neetu

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was great only thing we wish they would update their TVs to smart TVs as one of the nights the weather was not great and wanted to stream and could not do it.
Bodde her 3 netter i mars 2024
Svar fra David GM den 19. mars 2024
Thank you Neetu for the feedback. We will share it with the team to make some positioning changes.

10/10 – Utmerket

Irene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Carl was awesome and very helpful with great suggestions about hikes and dining!!
Bodde her 3 netter i mars 2024
Svar fra David GM den 15. mars 2024
Thanks Irene! So happy to see that Carl made your trip a memorable one!

6/10 – Grei

Dustin Shane og Chelsea

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My stay was ruined by factors that were completely reparable by the staff in Asheville. No one offered to fix anything, the front desk manager never even returned messages I left him for a return call. I was promised a deluxe room, corner location on a high floor. My room was on the 4th floor. The 4th floor is not a high floor when you are dealing with a hotel with 7 floors and then a rooftop observatory with a bar. The 4th floor is only one floor above street level on the corner where my room was located, because of the way the building was built. The property claims to have a heated indoor pool, kept above 80 degrees. They do indeed have an indoor pool, however, the water is frigid. Also, I was charged $15 for breakfast simply because I had booked through Expedia. I was told breakfast was complimentary when I checked in by the clerk and breakfast was complimentary....as long as you didn't book through a site of your choosing. Only people who had booked on hilton.com enjoyed that benefit. It's just a perfect example of Hilton's corporate greed at work. Hilton dropped the ball big time on this experience. It will be a long time before I will be willing to give them another chance.
Bodde her 3 netter i mars 2024
Svar fra David GM den 11. mars 2024
Dustin, Thank you for sharing your feedback. We want to apologize for this inconvenience with your room and will investigate these issues. The pool is kept at 84 degrees year round, but we will triple check with our engineering team to ensure this is up and operational at the appropriate temperature. Breakfast is not a benefit at DoubleTree hotels and is charged for all guests unless they have booked a package that includes breakfast. We want to apologize for any confusion during your stay and will work with the team to better communicate the hotel amenities.

10/10 – Utmerket

Fabrizio

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
very nice and easy stay !
Bodde her 1 natt i mars 2024
Svar fra David GM den 4. mars 2024
Thanks for the 5 our of 5!

10/10 – Utmerket

Whitfield

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient to many restaurants and local hotspots..
Bodde her 1 natt i februar 2024
Svar fra David GM den 26. feb. 2024
Thank for the great feedback! We love being so close to all of the great spots in Downtown Asheville and are happy you were able to check some out!

10/10 – Utmerket

Suzanne

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Wonderful staff
Bodde her 1 natt i februar 2024
Svar fra David GM den 26. feb. 2024
Thanks Suzanne!

10/10 – Utmerket

Jeremy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra David GM den 26. feb. 2024
Thanks Jeremy!

10/10 – Utmerket

Joshua

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The warm cookie upon arrival was a nice touch!
Bodde her 2 netter i februar 2024
Svar fra David GM den 20. feb. 2024
Thanks Joshua! We love our delicious DoubleTree cookies and happy that you did too!

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra David GM den 22. feb. 2024
Thanks Jennifer!

10/10 – Utmerket

Angel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra David GM den 13. feb. 2024
Thanks Angel! We appreciate your feedback and hope to see you again!

10/10 – Utmerket

Kolbrún

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i januar 2024
Svar fra David GM den 5. feb. 2024
Thanks for the 10 out of 10 rating!

10/10 – Utmerket

Zee

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and really nice. Good service, safe location and a rooftop bar. We walked everywhere from the hotel.
Bodde her 2 netter i januar 2024
Svar fra David GM den 5. feb. 2024
Thanks Zee! We are happy to see that you were able to enjoy the hotel and our beautiful city!

8/10 – Bra

Kimberly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice clean property central location. Friendly staff Carl was amazing.
Bodde her 1 natt i januar 2024
Svar fra David GM den 29. jan. 2024
Thank you Kimberly! We hope to see you again soon!

6/10 – Grei

Kenneth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stayed 5 nights, Jan 2024; 2 parents and a teenager; Overall a very nice hotel. Clean attractive lobby and rooms, great breakfast buffet for about $15 made it one of the better brkfst options for the area, great staff. The Montford Rooftop Bar was also a pleasant surprise - casual atmosphere, great small plates, a fantastic view. But some things we didn't like. "City View" is no view at all. It is a completely blocked view of the hotel across the street. Also, we love a downtown AVL hotel because we prefer to walk everywhere. On the west edge of what I consider the "center" city area, definitely within 15 min walk to the entire downtown, which is great. But one night, walking home from dinner (about 8 pm?), a young person asked us for a cigarette (we are not smokers), and then immediately followed us in the dark for a few blocks on the deserted street, until we reached the hotel. It made us very uncomfortable. Not the hotel's fault, but that night we wished we wished we were staying in a busier area, and we were more hesitant to go out after dark for the rest of the trip. And finally - I hated the in room TV. The remote / TV channel system was painfully difficult to use / clunky.
Bodde her 5 netter i januar 2024
Svar fra David GM den 29. jan. 2024
Thank you for sharing your detailed feedback on your recent stay. We're thrilled to hear you enjoyed the clean rooms and Montford Rooftop Bar. We apologize for the inconvenience with the "City View" and appreciate your perspective on the location, safety concerns, and feedback on the in-room TV – your insights are valuable in our ongoing efforts to enhance the guest experience.

8/10 – Bra

Suzanne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff. Rooms were large and very nice. Liked the staff in roof top bar but food was way to pricey for amount.
Bodde her 3 netter i januar 2024
Svar fra David GM den 24. jan. 2024
Thank you for staying with us and sharing your feedback. We will share your feedback with the team to improve our offerings at the rooftop.

10/10 – Utmerket

Mariam

Likte: Personale og service og overnattingsstedets bygg og tilstand
Es una área tranquila pero el hotel es 10/10
Bodde her 3 netter i januar 2024
Svar fra David GM den 17. jan. 2024
Thank you for staying with us! We hope to see you again soon!

10/10 – Utmerket

Gable

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The location and convenience of this hotel is perfect.
Bodde her 2 netter i desember 2023
Svar fra David GM den 3. jan. 2024
Thanks Gable!

10/10 – Utmerket

Javier

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra David GM den 1. jan. 2024
Thanks Javier!

10/10 – Utmerket

Timothy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean Friendly staff Nice room
Bodde her 1 natt i desember 2023
Svar fra David GM den 1. jan. 2024
Thanks Timothy!

4/10 – Dårlig

Emma

I paid booked my room early, paid for a HIGH FLOOR room corner views, upon arrival was told no high rooms available. Unacceptable customer service.
Bodde her 2 netter i desember 2023
Svar fra David GM den 1. jan. 2024
Emma, We want to apologize for falling short of your expectations. This is well below our standards and will be addressed with the team.

8/10 – Bra

Leonel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra David GM den 1. jan. 2024
Thank you for the feedback.

8/10 – Bra

Lucy

Bodde her 4 netter i desember 2023
Svar fra David GM den 21. des. 2023
Thank you Lucy! We hope to see you again soon!

10/10 – Utmerket

Karen

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra David GM den 15. des. 2023
Thank you for staying with us and sharing your feedback!

8/10 – Bra

Amy

Bodde her 2 netter i desember 2023
Svar fra David GM den 12. des. 2023
Thank you for staying with us and sharing your feedback!

10/10 – Utmerket

Susan og Madison

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location close to downtown with well appointed rooms. Take advantage of provided noise machine if you are on one of the lower floors.
Bodde her 3 netter i desember 2023
Svar fra Tiffani Malone, Assistant General Manager den 9. des. 2023
Thank you so much for your kind words. Hope to see you again soon!

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location to do the wake foot spa a block away ! Only complaint was the charcuterie board on the rooftop restaurant was very small and chintzy for the price.
Bodde her 1 natt i desember 2023
Svar fra Dav den 8. des. 2023
Thank you Jennifer! We appreciate your feedback and will share it with the team.

10/10 – Utmerket

Scott

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff, comfortable & spacious rooms, easy parking, convenient location, nice rooftop bar.
Bodde her 3 netter i desember 2023
Svar fra David GM den 3. jan. 2024
Thanks Scott! We are pleased to see that you enjoyed your stay with us.

10/10 – Utmerket

RHONDA

Bodde her 2 netter i september 2023
Svar fra David GM den 8. des. 2023
Thanks Rhonda!

6/10 – Grei

Caroline

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra David GM den 8. des. 2023
Thank you for the feedback Caroline.

10/10 – Utmerket

Pam

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra David GM den 8. des. 2023
Thanks Pam!

8/10 – Bra

Jessica

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My only complaint was that the carpet in our room appeared stained/dirty from possible pets or spilled liquids.
Bodde her 2 netter i november 2023
Svar fra David GM den 29. nov. 2023
Jessica, thank you for staying with us and your feedback. We will look into this ASAP.