Hoteller i Arcanum

«Worst property ever»

«Clean and great for price. Felt very safe, comfortable bed. One staff member was rude not only to guests but also her coworkers.»

«The hotel seems to be in the middle of updating. The bath/shower was updated, and the room was clean. But, the window drapes had areas where the lining was missing and light came through. The hvac system worked well. When we went to our 2nd floor room around 4pm a painter was still painting the hallways and the paint smell filled the area. When the painter left he didn't clean chipped paint from the hall carpet. There was an building entry lock that didn't work(lock). There was a group of ...

«Room and hotel was clean. All staff we encountered were nice and helpful. Would definitely stay at again.»

«Ok»

«Check in was horrible. Staff couldn’t be bothered to wait on us and then were so distracted they didn’t give us directions to our room or explain the breakfast and other amenities. Our keys were put on the counter and they turned to another guest. The bathroom grout was disgusting. In the morning, the breakfast buffet was out of food by 8am with no move to replenish it. Confused at the high rating. Won’t stay here again and I’m usually easy going.»

«Dirty pillow cases, missing basic room equipment, broken bathroom, probably was given the worst room in the hotel. Itching all night, afraid if there were any bed bugs. I don’t even think the bedsheets were changed before we entered the room…»

«Our stay was a basic overnite stay, When we got to the room, it smelled like cigarette smoke. Bathroom wasn't clean, used towel hanging on the hook of bathroom door. Floors had not been vacuumed at all. Basically the only thing done was beds were made. As we went out to dinner, I stopped at the front desk and told them, all he said was he'd make note of it. Towel was still there when we got back from dinner. My mother and I did not feel comfortable in taking showers, because it just didn't look ...

«It's a 2* property so you are going to get what you pay for. The check-in was great, very helpful person on the desk. There's plenty of parking. The property is showing its age. It could do with a general refresh. The room was OK, plenty of space and it was clean. The bedding, shower curtain and towels could all do with replacing....someone had burnt a couple of holes in the cover of the bedding, the shower curtain was stained and the towels should have been replaced awhile ago.»

«The room was clean and neat. The staff was very helpful and polite.»

«Very quick friendly check-in and check-out. Bring your own hair supplies! I was surprised there was no blow dryer or shampoo. The bathroom had 2 small bars of packaged soap but no shampoo, conditioner, or body lotion as has been common.»

«Good experience»

«Got a two night room through Expedia and had something come up the first night so we couldn’t check in. Tried to check in the next day but had to pay for another entirely separate room for one night because the reservation didn’t stand but I still had to pay for both nights. The room I paid for separate from this reservation had no refrigerator at all, the ice machine in the hotel did not work, the pool was too cold to even swim laps in, and the hot tub was out of order and I wasn’t told until I ...

«The clerk at the counter, Leo, was very helpful and patient. We asked to switch rooms once and he also helped us figure out the ac! Our room was decent, small, but fine. The bed was extremely squeaky even when you were still! And the ac housing was a bit dirty. Also, for two adults, there were only enough towels for one. For the price, it was acceptable.»

«Easy parking, alittle hard to find with my GPS. Bed was comfortable. Good stay for the price!»

«The location was the only redeeming quality of this motel. Lots of people smoking outside, so the AC was pulling smoke smell into the room (which already reeked of smoke). The bathroom had a moldy ceiling and part of the wall was damaged and falling apart. Room doors go directly to outside, so I would call this a motel, not a hotel anyway. We had booked two nights, and only stayed one (we should have left immediately).»

«Loved the vibe. Enjoyed the common area to visit with our friends that were staying as well.»