2 utendørsbassenger, bassengparasoller og solsenger

Anmeldelser av Tanoa Tusitala Hotel

4 out of 5
Tanoa Tusitala Hotel
Beach Road Sogi, Apia

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 175 av totalt 467 anmeldelser." "
Rangering på 8 − Bra. 182 av totalt 467 anmeldelser." "
Rangering på 6 − Grei. 72 av totalt 467 anmeldelser." "
Rangering på 4 − Dårlig. 27 av totalt 467 anmeldelser." "
Rangering på 2 − Forferdelig. 11 av totalt 467 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

8,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott personale og flott oase i Apia.
God atmosfære, god mat og personale som gjorde alt de kunne for at vi skulle trives!

10/10 – Utmerket

Phillip

Reiste med partner, Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was a first time in Samoa for me, so we stayed at tanoa last 3nights and man what an experience, it was beautiful,I loved that it wasn't over the top and it felt grounded and you could just feel that it was so cultured, best thing as well is that it's close to town be even better once the new markets done 👍, definitely coming back here next time 🙂
Bodde her 3 netter i mai 2024
Svar fra Monita den 27. mai 2024
Talofa PhilipThank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay at our hotel. Our team works tirelessly to provide exceptional service and create memorable experiences for our guests, and it's always rewarding to receive such positive comments. We hope to have the pleasure of welcoming you back for another fantastic stay in the near future!Kind RegardsThe management and staff of Tusitala Hotel.

8/10 – Bra

Bridgett

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Staff was very lovely, friendly and welcoming. Breakfast was very good, had the best omelette every morning. The only issue we had was the hot water wasnt working so had cold showers we did notify reception and they said they would get maintenance to have alook at the shower. Overall lovely stay here at the hotel, very short walk to town which was very handy.
Bodde her 4 netter i mai 2024
Svar fra Reservations den 25. mai 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

8/10 – Bra

Arab og Paris

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, green areas, feel in country side. room cleaning could be improved.
Bodde her 5 netter i mai 2024
Svar fra Reservations den 22. mai 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Utmerket

K Lillian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed Fiafia night, the show/entertainment but especially the Samoan food on offer.
Bodde her 8 netter i mai 2024
Svar fra reservations den 22. mai 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 – Utmerket

Emerly L

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a lot of our family staying here at Tanoa and let me say our experience was just amazing! Everyone here is so friendly and very helpful. The AC is one of the best, nice and cool air. Every staff was so friendly and helpful. The ladies cleaning our room always made it feel so much cleaner every time we came back to our room. We will definitely come back and stay here at Tanoa!
Bodde her 6 netter i mai 2024
Svar fra Monita den 13. mai 2024
Talofa,Thank you for giving us a perfect rating and appreciating our staff. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 – Utmerket

Melanie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely resort within walking distance to town. Staff are so friendly and helpful. Rooms are large, modern and very clean. Would definitely stay here again and highly recommend to anyone visiting Apia.
Bodde her 2 netter i mai 2024
Svar fra Monita den 13. mai 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 – Bra

Iosefo

Likte: Renhold
Bodde her 2 netter i mai 2024
Svar fra Monita den 7. mai 2024
Talofa Lava,Thank you for time and rating us the good review. We appreciate and we look forward to see you next time. Kind Regards,The management and staff of Tanoa Tusitala Hotel.

8/10 – Bra

Ruby

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beds are comfortable and room is spacious. Very family friendly. Tiny flaw that can't be helped is shower and toilet are a bit outdated. Cleaners still do a great job maintaining cleanliness daily. Reception & kitchen staff were great & always on hand to help when needed.
Bodde her 3 netter i april 2024
Svar fra Monita den 14. apr. 2024
Talofa Lava Ruby,We appreciate your kind feedback. We are happy that you enjoyed your stay, and we are looking forward to having you again as a guest in our hotel. Our team is planning to schedule renovations in our rooms. We respect and thankful for your thoughts you shared with us. Kind RegardsThe Management and Staff of Tanoa Tusitala Hotel.

8/10 – Bra

Urs

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel staff, specially Housekeeping, maintenance, waiters and Frontoffice were always very kind, helpfully. Breakfast: fresh fruit from the garden - but everyday the same (Papaya). For the "muesli" only "Weetaix" - no other grains for a change available - Hotel was full because of young Rugbyplayers from Japan, Fidji participating a tournament. When they are in/at the small pool, there's hardly any space left for "regular" hotelguests. As there is no shower available at the pool, I think the quality of the water after their swimming and playing just after their trainingroutines was no longer good. They also occupy the usually for breakfast intended room - so we had breakfast at the bar. Singing their "Haka" motivations-songs at 06am woke us up several days within a 7-days wasn't a recreation holidayexperience.
Bodde her 6 netter i april 2024
Svar fra Teresa den 13. apr. 2024
Talofa,Thank you for bringing this issue to our attention. We sincerely apologies for the inconvenience caused during your stayed with us. We will inform our management regarding this matter. Hope to hear from you again in future bookings to provide you the best experience you deserve. Kind Regards,Reservation Team

6/10 – Grei

Paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tanoa is very nice for accomodation but they need to take a look at their Menu and update
Bodde her 7 netter i april 2024
Svar fra Monita den 10. apr. 2024
Talofa Paul,Thank you for your feedback. We appreciate that you have loved your stay with us. We will pass this message to our Executive Chef. Thank you and we hope to see you again.Kind regardsThe Management and staff of Tanoa Tusitala Hotel.

8/10 – Bra

Mark

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dining Food was very limited. Great breakfast
Bodde her 2 netter i mars 2024
Svar fra Monita den 7. apr. 2024
Talofa LavaThank you for your feedback. We appreciate that you have loved our breakfast. Our team is working on the Dinner menu since we just had our new Executive Chef on board. We hope to see you next time. Kind RegardsThe management and staff of Tanoa Tusitala Hotel.

8/10 – Bra

David Leo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Generally comfortable motel style room blocks with nice pool area and decent restaurant. No concerns re cleanliness, staff generally helpful and room serviced daily. With a hire car was able to see most of Savaii and Upolu
Bodde her 8 netter i mars 2024
Svar fra Monita den 6. apr. 2024
Talofa David,Thank you for your feedback. We appreciate that you have loved your stay with us. Kind RegardsThe management and staff of Tanoa Tusitala Hotel.

10/10 – Utmerket

Gayleen & George

Bodde her 2 netter i mars 2024
Svar fra Monita den 20. apr. 2024
Talofa Lava,Thank you for your positive feedback. We are glad that you have loved your stay with us. Kind regardsThe Management and staff of Tanoa Tusitala Hotel.

10/10 – Utmerket

Masahito

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Morning buffet and restaurant were very good.
Bodde her 3 netter i mars 2024
Svar fra Monita den 19. mars 2024
Talofa Lava,Thank you so much for your nice feedback. We hope to see you again. Kind RegardsThe management and staff of Tanoa Tusitala Hotel

8/10 – Bra

Murray and Allison

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient accommodation for all activities in Apia. Lovely staff who were very helpful.
Bodde her 7 netter i mars 2024
Svar fra Monita den 16. mars 2024
Talofa Lava,We appreciate you lovely feedback. Thank you so much for staying with us and we are glad you enjoyed your stay. Kind Regards,The management and Staff of Tanoa Tusitala Hotel.

8/10 – Bra

Laura og Victoria

Bodde her 4 netter i mars 2024
Svar fra Monita den 4. apr. 2024
Talofa Lava Laura,Thank you for your feedback. We are glad that you have loved your stay with us. Hope to see you next time. Kind RegardsThe Management and staff of Tanoa Tusitala hotel.

6/10 – Grei

tatsuki

Forretningsreisende
Likte: Personale og service
朝食会場は清潔で、ビュッフェに新鮮なサラダがあったためとても良かった。席についたらすぐ、コーヒーか紅茶を持ってきてくれるので、ホスピタリティも良いと感じた。 空港からの送迎リクエストは、ホテルではなくホテル併設のトラベルエージェントによる受付のため、少し複雑で予約がうまく出来なかった。
Bodde her 4 netter i mars 2024
Svar fra Monita den 8. mars 2024
Talofa Lava TatsukiThank you so much for your feedback. We appreciate your time and we are glad you loved your stay with us. Airport transfer service is provided by the outsourced company who provides this service. Its good that they were able to assist you. We have passed the message to our Kitchen department regarding the breakfast spread. We look forward to welcome you again. Kind RegardsTanoa Tusitala Management Team.

10/10 – Utmerket

HIDEYUKI

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Monita den 1. mars 2024
Talofa Lava,Thank you so much for leaving us with fantastic feedback. We appreciate your kindness, and we hope we have the opportunity to serve you again in future. Kind Regards,The Tanoa Team Management.

4/10 – Dårlig

Samantha

Bodde her 1 natt i februar 2024
Svar fra Teresa den 29. feb. 2024
Talofa Samantha, Thank you for choosing to stay with us. We appreciate your feedback and hoping to hear from you in future bookings.

10/10 – Utmerket

Masakazu

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i februar 2024
Svar fra Teresa den 26. feb. 2024
Talofa,Thank you for choosing to stay at Tanoa Tusitala. We appreciate your feedback and looking forward to hearing from you again in future bookings.

8/10 – Bra

Paul

Likte: Renhold og personale og service
Bodde her 4 netter i februar 2024
Svar fra Teresa den 19. feb. 2024
Talofa Paul,Thank you for staying with us. We hope to hear from you in future bookings.

10/10 – Utmerket

Flo

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All the stuff was helpful and kind and hardworking
Bodde her 1 natt i januar 2024
Svar fra Teresa den 31. jan. 2024
Talofa Flo,Thank you for sharing your feedback and we glad that you have enjoyed your stay with the help from our staff. We hope to hear from you in future booking.

10/10 – Utmerket

Faaiuga

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Monita den 31. jan. 2024
Talofa Lava, We really appreciate your feedback. We will be happy to welcome you again to our shores. Faafetai lava

10/10 – Utmerket

Faatamalii

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tanoa has really upgraded within a year & since Covid. Staff are lovely, breakfast is AMAZING with a cook who is there to make fresh eggs or omelettes. Their menu changes daily. My favourite was koko esi. We didn’t need to leave the hotel as the pool is available, aircon is really good & restaurant is open til 10:30pm. I have stayed at many hotels in Samoa & I can honestly say Tanoa is number 1 across all accomodation options in Samoa. I look forward to returning. The staff here are amazing & feel so much love for them because of their hospitality. 10/10 for us (family of 4-2 adults & 2 children)
Bodde her 2 netter i januar 2024
Svar fra Monita den 27. jan. 2024
Dear Faatamalii. Thank you for your review and for choosing our hotel. We are very pleased to hear that our staff made your stay pleasant. We are happy that you enjoyed your stay, and we are looking forward to having you again as a guest in our hotel.Faafetai lava. The Management and Staff of Tanoa Tusitala Hotel.

8/10 – Bra

Christy

Likte: Renhold og personale og service
Beautiful
Bodde her 2 netter i januar 2024
Svar fra Teresa den 25. jan. 2024
Talofa,Thank you for choosing Tanoa hotel and hope to hear from you in future bookings. Regards,Reservation Team

8/10 – Bra

Shayne

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Its fine if you need to stay in Apia. Good air conditioning in the room, which offset the high humidity. Staff were pleasant.
Bodde her 7 netter i januar 2024
Svar fra Teresa den 25. jan. 2024
Talofa,Thank you for sharing your feedback and appreciate choosing Tanoa hotel for your stayed. Regards,Reservation Team

10/10 – Utmerket

Faialofa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Teresa den 25. jan. 2024
Talofa Faialofa, Thank you for choosing to be stayed at Tanoa hotel and we hope that we provide you the best experience possible. Regards,Reservation Team

4/10 – Dårlig

Pesamino

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place needed to upgrade. The swimming was very hot.
Bodde her 3 netter i januar 2024
Svar fra Monita den 17. jan. 2024
Talofa Lava, Thank you for your feedback. Our team is working on the upgrade plans. We hope to see you again. Faafetai lava

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loved the service. Rooms were very spacious. Clean area at all times, food was minimal but still very good. Breakfast was lovely.
Bodde her 1 natt i januar 2024
Svar fra Monita den 14. jan. 2024
Talofa Lava,We appreciate your feedback. Your Feedback will help our staff to motivate and bring improvement in customer service. We hope to see you again. Faafetai lava.

8/10 – Bra

Tyfaina

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i januar 2024
Svar fra Monita den 14. jan. 2024
Talofa Lava,Thank you so much for your feedback. We hope to see you again.Faafetai lava.

10/10 – Utmerket

Arieta

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
had a good time here
Bodde her 2 netter i januar 2024
Svar fra Monita den 18. jan. 2024
Talofa Lava,Thank you so much for your feedback. We hope to see you again. Faafetai lava.

8/10 – Bra

Tony

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the people and the service was really good. I enjoyed staying at the Tanoa and i would definitely stay agin!
Bodde her 2 netter i januar 2024
Svar fra Ronil den 12. jan. 2024
Talofa Tony,Thank you for taking the time to share your feedback about your recent stay at Tanoa.we appreciate your valuable input and are delighted to hear that you enjoyed your stay.once again, we appreciate your valuable feedback and for choosing Tanoa for your stay. It was our pleasure to have you as our guest, and we hope to welcome you back in the near future.Warm RegardsManagement TeamTanoa Tusitala Hotel

8/10 – Bra

Rachel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Monita den 12. jan. 2024
Talofa Lava,Thank you for your feedback.We hope to see you again.Faafetai lava

8/10 – Bra

Kayla

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff at the Tanoa were amazing. They were professional, friendly and always available to answer our questions without frustration. The only feedback I would provide is for the towels in the room as these were minimal for a room of 4 people.
Svar fra Monita den 12. jan. 2024
Talofa Lava,We appreciate your feedback. We hope to see you again.Faafetai lava

8/10 – Bra

Kayla

Bodde her 8 netter i desember 2023
Svar fra Teresa den 25. jan. 2024
Talofa Kayla,Thank you for choosing to be stayed at Tanoa hotel and we hope that we provide you the best experience possible. Regards,Reservation Team

2/10 – Forferdelig

Jocelyn og Hinchinbrook

Likte ikke: Personale og service
Bodde her 4 netter i desember 2023
Svar fra Monita den 12. jan. 2024
Talofa LavaThank you so much for your feedback. We apologize if any inconvenience caused you. Faafetai lava

8/10 – Bra

Levaai

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The people made it enjoyable it was a 5min walk from the shops which was good. I do think they need to invest in more towels and bathroom cleaning etc. but I would still stay there again
Bodde her 8 netter i desember 2023
Svar fra Monita den 6. jan. 2024
Talofa Lava,Thank you so much for your feedback. We hope to see you again. Faafetai lava.

10/10 – Utmerket

Gary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I love my stay so good and respectful people😊😊
Bodde her 1 natt i desember 2023
Svar fra Monita den 1. jan. 2024
Talofa Gary,Thank you so much for your feedback. We are glad that you have enjoyed your stay with us and received a good customer service from our staff. We hope to see you again. Faafetai lava.

10/10 – Utmerket

Greg

Likte: Renhold
Bodde her 2 netter i desember 2023
Svar fra Monita den 29. des. 2023
Talofa Lava,Thank you so much for your positive feedback. We hope to see you again. Faafetai lava

10/10 – Utmerket

Greg

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location, very clean and tidy and staff very helpful. Will definitely return.
Bodde her 2 netter i desember 2023
Svar fra Monita den 28. des. 2023
Talofa Lava Greg,Thank you so much for your feedback. We look forward to welcome you again. Faafetai lava

8/10 – Bra

Monica

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold
The hospitality was nice especially the complimentary breakfast. Sadly, our shower was not cleaned upon our arrival and there were cockroaches in the bathroom and around the dining table.
Bodde her 2 netter i desember 2023
Svar fra Ronil den 28. des. 2023
Talofa, Thank you for taking the time to share your feedback about your recent stay at Tanoa Tusitala. We appreciate your valuable input and are delighted to hear that you enjoyed your overall experience with us. Regarding the issue you mentioned, we sincerely apologized for any inconvenience may this have caused you. we take guest feedback seriously and we are committed to addressing any areas the need improvement. Your feedback has been shared with our management team, and we will take the necessary steps to rectify the situation and prevent any recurrence in the future. we appreciate your valuable feedback and thank you for choosing Tanoa Tusitala for your stay. It was our pleasure to have you as our Guest, we hope to welcome you back in the near future. Warm Regards, Management Team Tanoa Tusitala

6/10 – Grei

Myrtha

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Tanoa was a beautiful property but the staff seemed to display limited interest in engaging with the guests. While the physical aspects of the property were commendable, the overall guest experience was impacted by the perceived lack of enthusiasm from the staff.
Bodde her 1 natt i desember 2023
Svar fra Ronil den 28. des. 2023
Talofa, Thank you for taking the time to share your feedback about your recent stay at Tanoa Tusitala. We appreciate your valuable input. Regarding the issue you mentioned, we sincerely apologized for any inconvenience may this have caused you. we take guest feedback seriously and we are committed to addressing any areas the need improvement. Your feedback has been shared with our management team, and we will take the necessary steps to rectify the situation and prevent any recurrence in the future. we appreciate your valuable feedback and thank you for choosing Tanoa Tusitala for your stay. It was our pleasure to have you as our Guest, we hope to welcome you back in the near future. Warm Regards, Management Team Tanoa Tusitala

10/10 – Utmerket

Pesamino

Bodde her 3 netter i desember 2023
Svar fra Monita den 17. des. 2023
Talofa Lava,We really appreciate your positive feedback. We are grateful that our team was able to provide you the best guest experience. We hope to see you again. Faafetai lavaTanoa Hotel Management

2/10 – Forferdelig

Jeremiah

Bodde her 2 netter i desember 2023
Svar fra Monita den 4. jan. 2024
Talofa Lava,We appreciate your feedback. We apologize for the inconvenience caused during your stay. We will love to hear your feedback, and this will help our team to motivate and improve in guest service. Faafetai lava.

6/10 – Grei

Denise

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i desember 2023
Svar fra Roneeta Devi den 10. des. 2023
Talofa Lava Denise,We appreciate you taking time to provide us with your rating. Fa'afetai

10/10 – Utmerket

Dianne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Thank you. I highly recommend TANOA as one of the best hotels.
Bodde her 1 natt i desember 2023
Svar fra Monita den 10. des. 2023
Talofa Lava,Thank you so much for your feedback. We appreciate it and we really look forward to welcoming you again.Faafetai lava..

4/10 – Dårlig

Eseta

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Beds are bad, bar staff forget orders 5ppl working only 3 tables waste of managers money
Bodde her 2 netter i desember 2023
Svar fra Monita den 6. des. 2023
Talofa Lava,We appreciate your feedback. This message will be passed to our team leader to check why were there delay in service. We sincerely apologies for any inconvenience that may have caused. Faafetai lava.

8/10 – Bra

Mila

Bodde her 5 netter i november 2023
Svar fra Monita den 6. des. 2023
Talofa Lava,We appreciate your feedback.

6/10 – Grei

Roberta

Reiste med partner
Likte ikke: Renhold
Very friendly and accommodating check in staff, Sunday 12th Nov. He made the effort to get us into a room earlier than the standard time and organised for our laundry to get done (for a fee of course). The next morning (13th Nov), i was met with some unexpected and unwanted guests in our bathroom. I phoned reception to ask for fly spray to get rid of the cockroaches but got told they had none. No effort was made to address the issue which was really disappointing. There were no face cloths or a toilet brush in our room (324). Air con units need replacing...not cool enough. Also, be sure to take your insect repellent when having breakfast here as the restaurant is not indoors and there are alot of mosquitos there. On a good note, the beds are comfortable, room service was reliable, bathroom spacious, fridge is very cold and the tv works and has screen mirroring.
Bodde her 2 netter i november 2023
Svar fra Monita den 14. nov. 2023
Talofa Lava Roberta, Thank you for your feedback. We sincerely apologize for the cockroaches found in your room. We have our pest control team who are scheduled in spraying in the rooms. We provide face cloths upon requests. Your feedback will help us improving in providing better guest service and good experience to our guest. Apologies again for the inconvenience and we hope to see you again. Faafetai lava