Dear Mehreen Khan, First of all we want to thank you for choosing our hotel for the holiday. We appreciate all the feedbacks from our guests whether they are positive or negative. They help us understand your expectations and improve ourselves to serve you better. It is a pleasure for us to read that you enjoyed our outdoor facilities. Regarding the general maintenance of our hotel; We have a design that is very susceptible to wear and tear due to its structure. For this reason, it is our greatest effort to keep the white concept constantly new and alive. We try to offer the best appearance by constantly repairing anything that is deformed over time. We would like you to be assured that our hotel is constantly maintained and ongoing maintenance work is planned. However, your opinions will definitely be shared with the senior management and evaluated. Regarding AQUALAND we would like to clearify that Aquapark ‘‘Aqualand’’ is a separate from Hotel Su establishment, for that reason they close when the season over. Regarding the issue with bathroom smell, We wish that you would share with us the problems you encountered and provide us with the details so that we could solve your problems and make your stay more comfortable.We are sad to hear that You have expressed dissatisfaction with the breakfast. If you had shared with us this upon your stay in hotel, perhaps we could have had a chance to prepare dishes to suit your palate. We have a very talented kitchen staff and our chefs are strive to respond to the wishes of all our guests. Regarding the issue of communication Our personal is speaking different languages (Turkish, English, German, Russian and Arabic). Of course not every employee can speak fluently English but they can understand our guest’s requirements and can give short-simple answers. In any need department members or department authorities, speaking different language help the guests and try to solve their problems. Our Human Resource department is following up performance monitoring and regular training among the staff. We are really saddened that in your case we can't resolve this problem and you experienced difficulties in language. According to your comment all those issues we assure you that all of them will be shared with the related department. We hope you will visit Hotel SU again in the near future and give us a chance to provide you a memorable experience. Best regards, Guest Relations TeamHotel SU

Dear Hedda,Thank you very much for your evaluation.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest Relations Team

Dear Mohamad, Thank you very much for taking the time to provide such a great feedback and sharing your experience on Expedia. We are pleased to hear that you were satisfied our hotel. Your kind words about our hotel made us happy and feedback about your stay helps follow travelers to get right impression of our hotel. We will share your comments about our restaurant with our management.That's why we would like to thank you one more time your feedback. Guest Relations Team

Thank you. Best Regards

Dear Erling, Thank you very much for taking the time to provide a feedback and sharing your experience on Booking. Of course, the hotel is not new. But we constantly monitor the technical and aesthetic condition of the hotel and, as necessary, restoration work is carried out both in the territory and in the building itself. Rest assured that we are working on it to make it better. We will share it with related departments heads. Our hotel meets the 5-star facility standards, but we will share your views on this subject with our management. Anyway, we would like to thank you one more time for your feedback. It would be a pleasure for us to greet you in our facilities again. Best Regards, Guest Relations team

Dear Parvaneh, Thank you for your evaluation. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Sayın Eyüp Bey, Öncelikle değerlendirmeniz için teşekkür ederiz. Misafirlerimizden gelen görüşlere istinaden hizmet kalitemizi arttırmak adına gerekli aksiyonları almaktayız. Keşke düşük puanlı değerlendirmenizin nedenini öğrenebilseydik. Böylelikle gerekli iyileştirmeleri yapabilirdik. Sizi yeniden aramızda görmeyi umarız. Hotel SU

Dear Rozita, Thank you for your evaluation. We hope to see you among us again. Best Regards Guest Relations Team

Dear Lena Marie, Thank you for your evaluation. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Dear Osman, Thank you for your evaluation and comment. We hope to see you among us again. Best Regards Guest Relations Team Hotel SU

Sayın Misafirimiz, Değerlendirmeniz için çok teşekkür ederiz. Hedeflemiş olduğumuz kaliteli hizmet anlayışımızda, doğru yolda olduğumuzu siz değerli misafirlerimizin değerlendirmeleri ile hissedebilmekteyiz. Sizi en kısa zamanda yeniden aramızda görmekten mutluluk duyacağız. Saygılarımızla; Misafir İlişkileri Ekibi Hotel SU.

Dear Md Sadique, Thank you very much for taking the time to provide such a great feedback and sharing your experience on Expedia. Your kind words about our hotel made us happy and feedback about your stay helps follow travelers to get right impression of our hotel. We would like to specially thank you for your kind comments about our staff. We shared your review with our team as there can be no greater motivator than our guests' comments. We look forward to welcoming you again in the nearest future. Best Regards, Guest Relations Team

Dear Human; Thank you for choosing Hotel SU as a destination for your vacation and taking the time to share your holiday impressions here on expedia.com. We were happy to hear that your holiday was satisfying. We are also glad that you particularly enjoyed our services and the location of the hotel. You are right, location of the hotel has always been our strenght as it provides ample opportunities for our guests to do all of their bucket list in Antalya. Moreover, it is close to every sightseeings and has a good infrastructure around. Your positive comments about the staff are an honor for us. Your feedback about your stay helps follow travelers to get an impression of our hotel. Based on your comment on the use of the adult pool for children aged 0-6, we can say that; Although we have warned our guests about this issue we have not been able to get a positive result. Our guests prefer to have fun together in the adult pool because they do not want to leave their children. Unfortunately, we cannot take harsh measures on this issue. Nevertheless, we apologize for any inconvenience. It would be a pleasure to host you in our facilities again. Best Regards Guest Relations Team

Dear Viviana, Thank you for choosing to stay with us and for sharing your excellent rated feedback. It is such a pleasure to know that you were pleased with the view, facilities and services we are offering. It is always our goal to provide the best possible service and we are glad that we did not disappoint you. We hope to host you again. Best Regards, Hotel SU

Dear Guest, Thank you very much for taking the time to provide a feedback and sharing your experience on Hotels.com. We appreciate all guests comment whether it positive or negative because it is help as to improve our business in a right way in accordiance with our guests expectations. Of course, the hotel is not new. But we constantly monitor the technical and aesthetic condition of the hotel and, as necessary, restoration work is carried out both in the territory and in the building itself. Rest assured that we are working on it to make it better. We would have been like to have spoken to you, during your stay at the hotel about the selection of dishes in the main restaurant but we didn't get a chance. You may be assured we will share your thougth regarding your stay with managment team. We wish you to give us another chance to welcome you again in our hotel. Best Regards, Hotel Su.

Dear Ahmad, We are greatly appreciate the time you have taken to detail your though following your stay. We are always pleased to be your second home when you're in Antalya. We certainly look forward to the opportunity to welcome you back to enjoy Hotel SU. Please feel free to contact us by e-mail guestrelations@hotelsu.com.tr if you will have any request or need further information Best Regards, Hotel SU

Dear Guest, Thank you for your comment. We will take actions immediately the issues that you mentioned.We hope to welcome you back to our hotel very soon! Sincerely,

Dear Guest Viktor,Thank you very much for your evaluation and nice comments about our hotel.We will be very happy to welcome you again as soon as possible.With our most sincere love and respect,Guest Relations Team

Dear Paul Emile,Thank you very much for your evaluation and nice comments about our hotel.We will be very happy to welcome you again as soon as possible.With our most sincere love and respect,Guest Relations Team

Dear Andrea,Thank you very much for your kind comment.It will be our great pleasure to welcome you again soon. With our deepest love and respect,Guest Relations Team

Dear Paul Emile, Thank you for taking the time to share with us your experience at Hotel Su. It is a pleasure to receive positive feedback. Your positive review has added another brick to the wall in designed to best hospitality experience, it confirmed that we are on the right track and also became an excellent source of motivation in our work.We all look forward to welcoming you again. With love,Guest Relations team.

Sayın hacibey, düşüncelerinizi bizimle paylaştığınız için teşekkür ederiz. Misafirlerimizden gelen olumlu ya da olumsuz tüm geri bildirimleri önemsiyoruz. Her konaklamada kendimizi geliştirmemeye çalıştığımız için geri bildirimleriniz bizim için son derece değerlidir.Oteldeki gürültüden dolayı gerçekten özür dileriz. Otelimiz şehir oteli olduğundan düğün, mezuniyet organizasyonları ve benzeri organizasyonlar sıklıkla otelde yapılmaktadır. Gürültüden uzaklaşıp tatilinize dilediğiniz gibi devam edebilmeniz için gürültüden şikayetçi olan misafirlerimize de tıpkı sizlere sunduğumuz gibi oda değişikliği olanağı sunuyoruz.Değerli misafirimiz, şikayetiniz üzerine size sessiz bir uyku odası veya oda değişikliği teklif edilmiş ancak bu teklif tarafınızca reddedilmiştir. Görüşlerinizin otel yönetimi ile paylaşıldığını, ve gerekli önlemlerin alınacağını sizlere bildirmek isteriz.Beklentilerinizi karşılayacak şekilde sizi tekrar ağırlamayı umuyoruz.Misafir İlişkileri EkibiHotel SU

Dear John,Thank you for deciding to stay with us and sharing your impressions. You can rest assured that we will pass on your kind words to our team. Your comments are important to us because they help us understand your expectations and improve ourselves. We would like to thank you for bringing some aspects of our hotel to our attention. During the high season, the animation program will be expanded.Regarding the choice of dishes for dinner, we have conveyed your opinion to the Chef and our management. We will definitely take your comments into account and hope to welcome you again in the future.Best wishes,Guest Relations Department

Dear Haroon,Thank you very much for your kind comment.It will be our great pleasure to welcome you again soon. With our deepest love and respect,Guest Relations Team

Dear Jaqueline,We are extremely disappointed to know that you clearly did not enjoy your stay with us. Thank you for your feedback and we would like you to know that we have shared all your comments and suggestions with our operations management. Our food service is generally appreciated but we are sorry that it was not to your taste. The design of our hotel is different from other hotels. The main idea was to create a minimalist design in the hotel. During your stay, our colleagues were in contact with you and tried to take the necessary steps to provide the best for all our guests. We continue to hope that you will consider staying with us again in the future and give us a chance to make a difference for the better this time. Guest Relations Team,

Dear Aramide,Thank you for your evaluation.We hope to host you again.Best Regards,Guest Relations Team

Dear Ismail,Thank you very much for your kind comment.It will be our great pleasure to welcome you again soon. With our deepest love and respect,Guest Relations Team

Dear Sana,Thank you very much for your evaluation.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest Relations Team

Dear Paul ,Thank you very much for your evaluation.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest Relations Team

Sayın Misafirimiz Zeliha hanım, Değerlendirmeniz için teşekkür ederiz. Sizi ağırladığımız süre boyunca, size rahatsızlık veren ve memnun olmadığınız durumları bizimle paylaşmış olmanızı dilerdik. Böylece, yanlış giden durumları değiştirme imkânını yakalayabilirdik. Sizi en kısa zamanda yeniden misafirimiz olarak görmeyi umuyoruz.Saygılarımızla,Misafir İlişkileri Ekibi

Değerli Misafirimiz,Değerlendirmeniz için çok teşekkür ederiz. Sizi en kısa zamanda tekrar ağırlamaktan büyük keyif duyacağız.En içten sevgi ve saygılarımızla,Misafir İlişkileri Ekibi

Sayın Misafirimiz Cengiz Bey,Değerlendirmeniz için teşekkür ederiz. Sizi ağırladığımız süre boyunca, size rahatsızlık veren ve memnun olmadığınız durumları bizimle paylaşmış olmanızı dilerdik. Böylece, yanlış giden durumları değiştirme imkânını yakalayabilirdik. Sizi en kısa zamanda yeniden misafirimiz olarak görmeyi umuyoruz.Saygılarımızla,Misafir İlişkileri Ekibi

Değerli Misafirimiz,Değerlendirmeniz için çok teşekkür ederiz. Sizi en kısa zamanda tekrar ağırlamaktan büyük keyif duyacağız.En içten sevgi ve saygılarımızla,Misafir İlişkileri Ekibi

Değerli Misafirimiz,Değerlendirmeniz için çok teşekkür ederiz. Sizi en kısa zamanda tekrar ağırlamaktan büyük keyif duyacağız.En içten sevgi ve saygılarımızla,Misafir İlişkileri Ekibi

Değerli Misafirimiz Imdat,Değerlendirmeniz için çok teşekkür ederiz.Sizi en kısa zamanda tekrar ağırlamaktan büyük keyif duyacağız.En içten sevgi ve saygılarımızla,Misafir İlişkileri Ekibi

Değerli Misafirimiz,Değerlendirmeniz için çok teşekkür ederiz. Sizi en kısa zamanda tekrar ağırlamaktan büyük keyif duyacağız.En içten sevgi ve saygılarımızla,Misafir İlişkileri Ekibi

Dear Javid,Thank you very much for your evaluation.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest Relations Team

Dear Atila,Thank you very much for your evaluation and comment.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest Relations Team

Dear John Wade,Thank you very much for your evaluation and comment.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest Relations Team

Sehr geehrter Herr Thomas Rissel,Zunächst einmal vielen Dank, dass Sie Ihre Ansichten mit uns teilen.Alle Meinungen und Anregungen unserer Gäste ist für uns eine Richtschnur. Es ist schön zu hören, dass Sie mit der Lage und der Architektur zufrieden waren.Wenn Sie in Ihrem Aufenthalt hier mit uns (Gästebetreuung) kontaktiert hätten,würden wir alle Ihre Beschwerden lösen und Ihren Ferien viel besser machen.Aber trotzdem können Sie sicher sein, dass wir Ihren Kommentar an das Management-Team weiterleiten und umgehend Korrekturmaßnahmen ergreifen werden.Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Gästebetreuung

Dear Brenda,First of all thank you very much for taking the time to provide a feedback and sharing your experience. We were disappointed to learn that you didn't like the our hotel's concept. Our hotel has a unique design, and was awarded the “Most Beautiful Concept” award, which not so many hotels around the World have got. Our hotel was created by architect Eren Talu. He used white, red and black colors and simple lines to create a unique and unforgettable design of our hotel. The interiors which has been designed with a very minimalist point of view are entirely aimed at providing the comfort for our guests.But in any case, we appreciate your opinion. We value all feedback from our guests, be they positive or negative. They help us understand your expectations and improve ourself to serve you better. We look forward to welcoming you back here in the near future.Best Regards, Guest Relation Team

Değerli misafirimiz,Değerlendirmeniz ve yorumunuz için çok teşekkür ederiz.Her daim sizi misafirimiz olarak görmekten büyük mutluluk duyacağız.En içten sevgi ve saygılarımızla,Misafir İlişkileri Ekibi

Dear Himanshu,Thank you very much for your evaluation.It will be our great pleasure to welcome you again soon.With our deepest love and respect,Guest RelationsTeam

Sayın Misafirimiz Cagdas Bey,Değerlendirmeniz için çok teşekkür ederiz.En kısa zamanda sizi yeniden misafirimiz olarak görmeyi umuyoruz. En içten dileklerimizle;Misafir İlişkileri Ekibi

Sayın Misafirimiz Hakan Bey;Öncelikle değerlendirmeniz sebebiyle teşekkür ederiz.Sizi tesislerimizde tekrar ağırlamak için sabırsızlanıyoruz.En içten sevgi ve saygılarımızla;Misafir İlişkileri Ekibi

Sayın Talip Özgür Erdogan, Öncelikle değerlendirmeniz ve nazik yorumunuz sebebiyle çok teşekkür ederiz. Otelimizden ve burada size sunmuş olduğumuz hizmetlerden memnun kalmanız bizi son derece memnun etti. Odalarımızı, kahvaltımızı ve eşsiz konumumuzu vurguladığınız için özellikle teşekkür ederiz. Ancak yorumunuzda belirttiğiniz hususlar dikkate alınarak ilgili departmanlar müdürleri ile paylaşılmıştır. Gerekli tüm önlemleri aldığımızı bilmenizi isteriz. Daha güzel anıları biriktirmek ve birlikte çok daha keyifli vakit geçirmek amacıyla, sizi en kısa zamanda tesislerimizde tekrar ağırlamak için sabırsızlanıyoruz.En derin sevgi ve saygılarımızla,Misafir İlişkileri EkibiHotel SU