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Anmeldelser av Kay Hotel and Residences

3 out of 5
Kay Hotel and Residences
555 Don Juico Avenue, Clarkview, Malabanias, Angeles City, Pampanga

Anmeldelser

6,2
Rangering på 10 − Utmerket. 4 av totalt 47 anmeldelser." "
Rangering på 8 − Bra. 12 av totalt 47 anmeldelser." "
Rangering på 6 − Grei. 18 av totalt 47 anmeldelser." "
Rangering på 4 − Dårlig. 8 av totalt 47 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 47 anmeldelser." "

6,6/10

Renhold

7,0/10

Personale og service

5,8/10

Overnattingsstedets bygg og tilstand

4,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Jungtaek

Likte: Personale og service
Bodde her 4 netter i mars 2024

6/10 – Grei

Joo Chuan

单纯过夜可选择，若对房间有要求不推荐
我住的214号，房间是很大，但房内没垃圾桶，电视机无法观看频道，被单很差劲，花洒的热水也不热，提供的早餐难以下咽，Wi-Fi也很烂，如果只是单纯过夜是可以选择，但是若对房间有要求不推荐这家。
Bodde her 1 natt i juni 2022
Svar fra RM den 27. juli 2022
Hello Mr. Joo Chuan, We apologize for your concerns during your stay at our hotel. Rest assured that we have addressed this. Given a chance please rebook with us and we are giving you a Free Room upgrade. Thank you for your feedback.

4/10 – Dårlig

JONG SUN

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
완전 비추입니다.
예전에는 나쁘지 않았다고는하는데 숙박비는 현재 예전보다 꽤 가격이 내려간 위더스와 비슷한 수준이지만 천지차이일 정도로 기본적인것조차 아무런 준비가 되어 있지 않습니다. 카드키가 작동되지 않는데 시스템적으로 교체하지도 못하고 열쇠를 받아서 사용했습니다. 변기쪽에서 물이 새는지 변기쪽부터 욕실 바닥 한쪽에 물이 흥건했고 타올이나 휴지등 어메니티가 전혀 준비되어있지 않았으며 그것마저도 요청한 뒤 한시간이나 지나서야 받았지만 타월은 아주 오래되고 더러워서 먼지 수준이 아니라 천 찌꺼기가 떨어질 정도였습니다. 필리핀인 숙박객조차도 엉망이라며 인상을 찌푸렸습니다. 위치도 어중간해서 대기하고있는 트라이시클이 없어서 그랩을 이용하거나 지나가는 트라이시클을 잡아서 협상해야합니다. 룸서비스로 조식이 제공되기는하는데 마늘밥에 뭔지모를 햄과 계란프라이가 나오며 한국인은 먹기 힘들겁니다. 예전에는 픽업이 무료로 제공되었다는 후기를 봤는데 현재 유료입니다. 공사중이라 소음도 있었고 온수도 제공되지 않았습니다. 엘리베이터의 스크린도 모두 파손되어있어 몇층인지 구분할수가 없습니다. 수차례 클락을 방문했고 다양한 숙소를 이용해봤지만 숙박비도 비쌀뿐더러 서비스도 여기의 반값 수준의 숙소보다 훨씬 좋지 못합니다.
Bodde her 2 netter i juni 2022
Svar fra Rm den 27. juli 2022
Hello Mr. Jong Sun, We apologize for your poor experience with us on your last stay. Hoping that you will give the hotel a chance to change your point of view. We are offering you a free Room upgrade on your next booking hopefully. Thank you.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2022

2/10 – Forferdelig

Verifisert reisende

Bodde her 1 natt i mars 2020
Svar fra Rose den 24. mars 2020
Dear Valued Guest, We thank you for the good review. Hope to be of service with you in the future. Thank you.

4/10 – Dårlig

Agnes

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Booked a room online. Room was not booked. Place look like accommodates prostitutes.
Bodde her 1 natt i februar 2020
Svar fra Ciara den 1. mars 2020
Hi, Agnes! We apologize for the inconvenience you encountered booking online. We'd love to take a closer look into this. You mentioned that you booked a room online and then said, "room was not booked" followed by your observation on our guest accommodation. Just to clarify. could it be that there was a technical issue on our end why your booking got canceled? Or did you intend to cancel due to your observation? If it's latter, we'd like to thank you for your feedback. As a public accommodation company, we cannot discriminate against or segregate our guests based on their appearance, race, religion or national origin. We hope you understand. Please let us know if you have any other concerns. In Kay Hotel and Residences, you are always welcome!

10/10 – Utmerket

Young

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was great service's and comfortable stayed
Bodde her 1 natt i februar 2020
Svar fra Rose den 25. feb. 2020
Thank you so Much for the appreciation! Hope to see you again in the future. We are very glad to be of service! Cheers!

6/10 – Grei

KBS MOLD

Reiste med familie
Likte: Personale og service og romkomfort
Likte ikke: Renhold
응대 위치 규모는 좋지만 시설관리 청결상태는 별루임
Bodde her 3 netter i januar 2020
Svar fra Ms. Rose den 21. feb. 2020
Thank you for your stay at Kay Hotel & Residences. Hope to see you on your next visit in the Philippines.

6/10 – Grei

Leroy

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Hotel is in a good location, a bit far away from walking street but still ok. Telephone number on the net was wrong so I had to book via hotel.com. Price was 300 Pesos difference. Don't understaand why they don't accept credit cards at the bar. Pool is not maintained, so if you want a nice pool this is definitely not the place to go. Restaurant food is also ok, nothing special. All signs are written in Korean especially the ones in front of the elevators. Still don't know what was written there exactly
Bodde her 4 netter i januar 2020

6/10 – Grei

kang hae

Forretningsreisende
Bodde her 1 natt i desember 2019

6/10 – Grei

Aaron

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Unfortunately the bads outweigh the goods
Price was cheap, staff were friendly and helpful. The lobby was clean and looked very lavish. The pool was large and cold, the beds were large and there were 2 which is relatively hard to find in one room. The room was large compared to most hotels. The aircon, fridge and WIFI worked VERY well, which is also hard to find. Free bottled water was good. That's about where the good news ends though. The hot tub was not working and looked like it hadn't for a VERY long time which is disappointing as it was one of the main reasons we chose this hotel. The rooms, hallways and rooftop pool area were unkept, dirty, in disrepair and in desperate need of refurbishment. There were stains and dust everywhere. Think about the worst you have ever seen, then double it. The signs to the rooms were confusing and you basically walk around blindly until you find the number you need. Room service menu is only local and Korean food, and there was not much option. We suggest ordering in ENVY home delivery. Beds were hard and uncomfy. No comforters. No hot water at all in the bathroom, so cold showers all around. Tea and coffee in room but no cups or mugs. Location is average. It could be great but needs a LOT of money spent on it and lots more cleaning staff.
Bodde her 1 natt i desember 2019
Svar fra RM den 24. des. 2019
Hello Sir, We apologize for the inconvenience we have caused you. We are noting all the negative review and rest assured that this has been brought to the attention of the Operations Manager. Hoping that you will consider us on your next vacation, to make it all up with you. Thank you.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Expedia needs to check on ALL the rooms in your portfolio. The room we were offered was disgusting and nothing like the one that was displayed on YOUR WEBSITE. I have am skeptical of using Expedia again.
Bodde her 1 natt i april 2018

6/10 – Grei

Joy og Manila, Phils

Likte: Personale og service og romkomfort
Rooms are spacious enough, but not well maintained
Hotel provides basic amenities. Spacious enough room with large toilet. Rooms not well maintained though. Fixtures are falling off the wall; carpeted floors are stained and dusty - if you walk around barefoot your feet get dirty pretty quickly.

4/10 – Dårlig

leo

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
no service
first far from everthing had totake a jeepy or a bike to go any where pool was dirty ask them to clean the pool they didn,t gone all day room was clean had to ask them to clean the room breakfast really bad no good at all i would stay away from this place , better places to stay

6/10 – Grei

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
OK stay for 2 nights.
OK stay for 2 nights. But not impressed. The touted rooftop pool and resto was closed.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
kay hotel
the Kay hotel was very good plenty of room very clean the wife really liked it.

10/10 – Utmerket

Danny og USA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rooftop pool and great staff
Great hotel. Rooftop pool, balcony, wifi and great staff.

10/10 – Utmerket

Danny og USA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rooftop pool and in a great area
Great hotel with a beautiful rooftop pool. The staff was very nice all the time, and even went out of their way to help me print my boarding passes. The lobby is very big and has a 'grand hotel' feel to it. The rooftop pool is very nice, and you can even see small planes take off and land in the distance at the private airport, but it's far enough away that you never hear them. The bathroom was fancy, and I also liked having a private, comfy balcony. Highly recommended.

6/10 – Grei

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Poor hardware but nice staff
There is a poor wifi and the decoration unlike what I read on website. But the staff are quite kind even they can't change me a room

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Value for money
Stayed for 2 nights at this hotel with family during the holy week. Construction ongoing but did not bothered us. Booked a Premium Deluxe King room - the room itself and bathroom is modern and very spacious. Beds were comfortable and nice. Hallway looks like in 4-5 star hotels. We enjoyed the pool/jacuzzi so much. Downside is that air conditioning inside the room wasn't working very well, limited towels (they charge you for extra), customer service needs improvement (particularly front desk, housekeeping, F&B). Overall we had a pleasant stay. We hope to be back with an improved management. Way to go.

8/10 – Bra

TAKASHI og japan

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Night spot far, near Airport
Angeles stay, be sure to per night.Even away from walking, this distance is appropriate. this hotel "Best feeling"

6/10 – Grei

Hannah og Makati

Likte: Romkomfort
Feb 13-14 stay
Hotel unit is relatively big. Ideal for family of 6. Roofdeck is still a constructin in progress, but nice viw up there. Additional improvements needed.

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand

4/10 – Dårlig

Yoshihito og Cainta, Ph

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
自分が経験した中で過去最低のホテルでした。もう2度と泊まりません。 まず、ドアマンやレセプションの態度が良くありません。私が何かしたかとちょっと怒ったら普通になりましたが（笑）ロビーや通路は綺麗です。が、部屋の中は壁のペンキが剥がれていたりタイルの上のソファーが動いた下には沢山のホコリ、、バスタブ付きなので利用したのに、お湯が出ない、、、。何度も何度も部屋にハウスキーパーが部屋にやってきて、全くゆっくり出来ません。終いには日曜日だから修理できないとの事。文句を言って、ヒーターを借りました。お湯が中々熱くならないので大変です。またシャワーからは水しか出ませんから頭は洗えません、、。また、WIFI付きなのに、WIFIの電波が入ってきません。お湯の件で疲れたので、こっちは文句を言いませんでした。近隣にはセブン-イレブンがあります。それだけです。よほど慣れた人でないとオススメできない位置にあります。

6/10 – Grei

Verifisert reisende

6/10 – Grei

Ramon Jr og Cainta, Rizal

Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
What happened?
What happened? it has become delapidated

4/10 – Dårlig

Marco og München

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Beste Zeiten vorbei. Nicht zu empfehlen
Das Hotel hat vor kurzen seinen Besitzer und Namen gewechselt. Leider ist seit dem Bau nichts mehr gemacht wurden, das Hotel ist in einem schlechten Zustand. Den Preis absolut nicht mehr gerechtfertigt. Vom Frühstck waren aus der Karte nur 2 Sachen verfügbar, einfach peinlich.

6/10 – Grei

salman

Likte: Renhold og romkomfort

4/10 – Dårlig

hung

Likte ikke: Personale og service
Disappointed
Really bad experience. Theres no wifi in d room, found at least 2 mosquitoes in the room. Many more in d lobby. Poor buffet breakfast with only very limited choices. Friendly staff anyway but cant help anyway.

4/10 – Dårlig

Michael og Baguio

Likte ikke: Overnattingsstedets bygg og tilstand
Stay away until renovation is finished!
You should inform guests that there is a renovation going on. The place is so dusty. Very limited choices in the restaurant! Had to eat outside.

6/10 – Grei

jangyeob og 울산

Likte: Renhold og personale og service
객실이 깨끗해서 좋았으나.. 와이파이 문제.수영장청결상태문제. 다 완공되지 않아 좀..... 그렇다... 위치도 코리안타운에서도 멀고 바에서도 멀고.. 이동하는데 힘들었다.

8/10 – Bra

KEUN WOO og South Korea

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Enjoiii every moment of this hotel Hotel employees r so great!!!^^ But Swimming pool and Gym r not a good condition

2/10 – Forferdelig

Pik

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not Recommended
Worst hotel experience i've ever had in my life. Totally a fake pictures vs on the actual. Hotel staff worst,lazy,not accomodating.

8/10 – Bra

Kevin og Cebu

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A Little Golden Hideaway
I was pleasantly surprised that a hotel with such a low room rate could offer such a good level of service. It met all my expectations and a little more. The staff were very good and helpful. The food was nice. Nothing fancy or special, they stuck to the basics in cooking and it tasted really nice. It puts a lot of 4 to 5 star hotels to shame. I will stay there again on my next visit.

6/10 – Grei

Gg og pampanga

Likte ikke: Romkomfort
Clean towels takes forever to arrive
* they made my kids use the same towels they used after swimming * the lobby was super hot... we checked in summer and everyone was sweating when we were checking in and out :(

6/10 – Grei

Gerad og Lingayen, Philippines

Likte: Personale og service og romkomfort
Nice hotel and good location, but no towels, etc.
We checked into the hotel and immediately were hit with a PHP1000 refundable room charge. The Room was nice as described. good facilities except there was no curtain in the bath. We bathed and went to our meeting. The next AM we had to use the towels again. Later, When we arrived at 5PM there was no fresh towels or linen. I informed the Desk in person and was advised the fresh towels were coming. At 10 PM I called and they said th3ey were coming. At 11PM a person arrived with two towels and a fresh floor mat for the bath. Fortunately my wife brings her own towel. The parking was good but limited. The included breakfast was not as good as McDo. When we arrived the impression was good, but the longer we were there, it went down hill.

6/10 – Grei

Verifisert reisende

Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Pleasant stay.
It is anxiety is not there SBOX.
Svar fra Armando Agusto den 23. mai 2015
Dear Guest, Thank you so much for choosing Grandview Tower Hotel and we apologize for the inconvenience. At the moment the management is on the process of procuring the Safety Deposit Box and it will on service as soon as possible.

8/10 – Bra

Vladimir og Tallinn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overnight stay
Quite a nice place for overnight stay. It's a bit old but quite comfortable. Breakfast is big enough. Hotel is just 10 min from Clark airport and about 15-20 min walk from SM Clark mall.
Svar fra Armando Agusto den 16. mai 2015
Dear Guest, Thank you so much that your stay was comfortable at Grandview Tower Hotel. Rest Assured that we will continue to provide you excellence service.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
外墻在裝修中，房間很好。
外墻在裝修中，房間很好。
Svar fra Armando Agusto den 2. mai 2015
Dear Guest, Thank you for choosing Grandview Tower Hotel. We are very delighted with your comments and we happy that you have a wonderful stay. We wish to see you again soon.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Nice place!
Nice place in a convenient location!
Svar fra Armando Agusto den 2. mai 2015
Dear Valued Guest, Thank you so much for choosing Grandview Tower Hotel and we wish to see you again soon.

8/10 – Bra

Sheng og SF, CA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
friendly staffs
staffs are all accomodating/friendly. it was a fastastic stay. :)
Svar fra Armando Agusto den 12. mars 2015
Dear Guest, Thank you so much for choosing Grandview Tower Hotel. We will assure you that we will continue to give you the excellent service that we showed you during your stay. We wish to see you again soon.

8/10 – Bra

SHUN MING og 台灣

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
不錯的選擇，c/p值高。
服務親切有禮，視野寬闊，房間清潔舒適。
Svar fra Armando Agusto den 11. apr. 2015
Dear Sir, Thank You For Choosing Grandview Tower Hotel and to your positive comment we assure you that we will moving forward in achieving the service excellence. we wish to see you again soon.

6/10 – Grei

MYUNGSOO og Seoul, South Korea

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
그랜뷰 타워 호텔,,,가격 대비 불편하지는 않아요.
위치는 SM mall까지 거리가 걸어서 약 20분정도 걸리는 거리입니다. 식사는 부페가 아닌 American, continental 등의 주문하여 식사할수 있습니다. 객실내에는 Safety box가 없고, Reception에 맡겨야 하는 불편함이 있습니다. Wifi는 객실에서는 신호가 높지 않으나, 식사를 하는 Skylounge에서는 신호가 아주 좋습니다.
Svar fra Armando Agusto den 2. mai 2015
Dear Guest, Thank you for choosing Grandview Tower Hotel. We are very delighted with your comments and we will assure you that we see to it that our services are up to the standards. We wish to see you again soon.

10/10 – Utmerket

Mauricio og Anaheim

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Very modern with great view!!
The Grandview is in a great location on Don Juico Ave close to everything. Hotel looks very modern with good prices. I think the Hotel is fairly new because there were a few hickups with the system but other than that it's a GREAT option. Breakfast is delicious at the top of the building. Great option!!!
Svar fra Armando Agusto den 21. mars 2015
Dear Mr. Mauricio, Thank you so much for your positive comments and thank you for choosing Grandview Tower Hotel. Hope to see you soon

2/10 – Forferdelig

Turki og R

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
You must choose another hotel
Poor barkfast

8/10 – Bra

kazutaka og 神奈川県

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
新しいホテル
値段からみれば部屋も綺麗だし、とても得だと思います。ただフィールズアベニューのウオーキングストリートまで距離がありトライスクルかジプニーを使わなければ行けない距離だと思います。ちなみにトライスクルだと片道100ペソです。隣りにコンビニがあります。静かな場所で寝たい方にはお勧め。
Svar fra Armando Agusto den 14. feb. 2015
Dear Guest, Thank You so much for Choosing Grandview Tower Hotel. and Thank you for the positive experience that received during your stay, rest assured that we will continue our excellence service to you. I wish to see you again soon.

8/10 – Bra

TOM

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good accommodation and genuine hospitality
General Manager, and all staffs gave me great and comfortable stay in the GrandView Tower Hotel. All staffs is really friendly and kind. Whenever I meet them, they say hello and smile me. Once I ask something them, they managed to do it for me. Their preferable tendency always made me good. Lobby, corridor, elevator, and room was refurbished and looks very new. I especially like polished stone floor, and clean white sheets of the bed. Shower and water room was well cleaned up too, and comfortable. Even cleaning staffs voiced me friendly when I see them. I could know they've been well educated as same as other staffs. I had occasion to eat every breakfast in "the grand-cafe" inside the hotel. The Philippine breakfast I tried, was pretty tasty. If I had more time, I would have liked to try another menu on lunch and/or dinner. If I should talk about disadvantage of the GrandView Tower Hotel, I only mentioned the distance from the Fields avenue. It takes 20 min. in case of walking, and it seemed that there are some dark spot at the night time. Still we can reach the central of the enthusiasm city in only 10 min. via geepnies. We can get them on only 8 peso, and move wit safe first of all. Anyway, I evaluate the GrandView Hotel as one of excellent hotel in Asian city. As long as the hotel serve us the same service quality on the same budget level, I'll absolutely stay there again. Thank you all concern to the GrandView Tower
Svar fra Armando Agusto den 13. juni 2015
Dear Sir, Thank you so much for choosing Grandview Tower Hotel and we will look forward to see you again soon.