Hoteller i Alton

«Wasn’t told by anyone that pool was out of order until we got there. The TV in the room was messed up and could only get a few channels and young attendant at desk said so he didn’t know how to use the remote, but she did change up the battery for it. another attendant later told us that somehow the channels got scrambled.but he did help us go watch an MLB baseball game since the lobby TV was working. The breakfast waffles tasted bad.»

«The rooms were clean but there were several people smoking right outside of the entrances. One of our rooms did not have a shower curtain upon arrival. I do have a question re: handicapped accessible rooms. The rooms were on the lower level- which was fine. BUT to get to the breakfast area room, you either walked up and around the outside of the building or climbed stairs. ALSO to use the shower, you had to be able to raise your leg at least 15 inches to clear the side of the tub. THEN TO STEP ...

«I’ve stayed here plenty of time in which the other times were okay. But this time the room was dirty and smelled like mold and there was a strong smell coming from the drain. Worst stay ever. I couldn’t even stay there and they had no other rooms to switch me to. I reserved it for 2 nights and didn’t stay either I went to a friends house in town. I let the front desk know and they agreed the room was bad. It was damp and smelly and not clean. But they would only refund me for one day the manager ...

«I am leaving a one star review because this property charges a nightly amenities fee that is a separate charge from the room rate. According to the staff on site, this amenities fee is for breakfast, the gym, etc. (we did not use any of these services) Expedia advertises the breakfast as free. When I complained to Holiday Inn, they sent me the number for Expedia. When I called Expedia, they told me there was nothing they could do and after speaking to the hotel staff further it also covers the ...

«the room was newly remodeled. great space wonderful bed The staff was delightful very helpful. breakfast was good, aple»

«Friendly staff. Taylor parking is available large parking lot behind the building. Very easy for trailer access. Has cameras. Breakfast was slim pickings very disappointing.»

«The hotel is dated but room was clean. Checking in and out was fast and easy. Affordable place to stay for early morning flight»

«Very clean and helpful with what was needed»

«Very friendly staff. Clean room and comfortable bed.»

«The breakfast was delicious and the people were very nice and the shuttle was great getting back to the airport for my outboard flight»

«It was very nice and clean and quiet. However, none of the ice machines worked. It would have been nice if the staff would have let me know when I checked in so that I didn't have to check each floor to find out for myself. The breakfast was a little sad too. It might have been better advertised as continental and then be happily surprised.»

«Convenient location close to the airport, self parking and quiet»

«Felt like home!»

«Cleanliness and pool was very well maintained»

«Nice clean rooms.»

«The room was clean, amenities were good, staff were friendly and accommodating, and the customer service was excellent. I would definitely stay in the future when I have an event in the area.»

«The rooms where clean but could use some updating and staff were friendly and helpful during our one night stay. We had no issues with the parking. The breakfast was a bit sparce when I went down around 8am but maybe they were in between filling up things. They had plenty of tea and coffee which was the important thing for me. Overall, it was a nice stay at this hotel.»

«I travel a lot and this hotel rates highly compared to others I’ve stayed in. The property was clean, and the room itself was spotless and comfortable, with a very comfortable bed. The bathroom was spacious and everything worked perfectly with no issues during my stay. Check-in was quick and efficient, and the staff were knowledgeable, polite, and professional. The hotel also offers breakfast as well as an evening drink and snack time, which was a nice added touch. The pool area was clean and ...