Hoteller i Alton

«Way to Go»

«I’ve stayed here plenty of time in which the other times were okay. But this time the room was dirty and smelled like mold and there was a strong smell coming from the drain. Worst stay ever. I couldn’t even stay there and they had no other rooms to switch me to. I reserved it for 2 nights and didn’t stay either I went to a friends house in town. I let the front desk know and they agreed the room was bad. It was damp and smelly and not clean. But they would only refund me for one day the manager ...

«The rooms were clean but there were several people smoking right outside of the entrances. One of our rooms did not have a shower curtain upon arrival. I do have a question re: handicapped accessible rooms. The rooms were on the lower level- which was fine. BUT to get to the breakfast area room, you either walked up and around the outside of the building or climbed stairs. ALSO to use the shower, you had to be able to raise your leg at least 15 inches to clear the side of the tub. THEN TO STEP ...

«I am leaving a one star review because this property charges a nightly amenities fee that is a separate charge from the room rate. According to the staff on site, this amenities fee is for breakfast, the gym, etc. (we did not use any of these services) Expedia advertises the breakfast as free. When I complained to Holiday Inn, they sent me the number for Expedia. When I called Expedia, they told me there was nothing they could do and after speaking to the hotel staff further it also covers the ...

«the room was newly remodeled. great space wonderful bed The staff was delightful very helpful. breakfast was good, aple»

«Friendly, helpful staff. Room perfectly clean. Great breakfast food with plenty of choices »

«Solid inexpensive room. Certainly nothing flashy, but does the job. Breakfast was bagels, cereal, oatmeal, waffles, hardboiled eggs, juice and coffee/tea. Parking was fine.»

«Early morning check out no one was at the desk. Informed security I was checking out and took the shuttle to airport. Check my credit card a few days later to see if they had released the hold on my card they haven’t. Called to find out why they didn’t check me out yet after 3 days. Couldn’t believe it. It’s not the first time I’ve had issues checking out at 4am.»

«Nice hotel for the area»

«Felt like home!»

«Well we picked this hotel because of the free shuttle to airport but I didn’t realize you had to pay to park at hotel while u were gone. So that was an extra $50 —which they over charged me. One couple told me they got charged $30 to park. (They left when we did and got back when we did). So they refunded us $10 when I asked them about it. Also if you want shuttle service keep in mind they only take u to airport every 40 mins! Didn’t get to eat breakfast bc it wasn’t out when we left but they ...

«Cleanliness and pool was very well maintained»

«Great overnight stay!»

«The staff is great. Everyone I encountered was friendly...quiet, but friendly. Great value. Room was clean. Get what you pay for and nothing else for sure.»

«Dirty bed and towels. Was opgrated to a Suite. The hotell is almoust new but if you see closley you will see that it needs a lot of tlc »

«Everything was as it should be.»

«The guy that helped fix the shower in our room was kind. The room was incredibly quiet. The breakfast didn’t have that much, just the basics. Coffee, juice, cereal & toast. You could make waffles if you wanted to. The comforters looked dated & there are hardly any amenities. The cost was $50 than we booked last year. The woman at check-in was short tempered.»

«Probably one of the best hotels we’ve stayed in. Every single member of the staff was friendly and helpful. The food was excellent. Location was excellent. I can’t say enough good things. We will definitely come back to St. Louis and will definitely stay at this hotel!»