Hoteller i Alton

«Wasn’t told by anyone that pool was out of order until we got there. The TV in the room was messed up and could only get a few channels and young attendant at desk said so he didn’t know how to use the remote, but she did change up the battery for it. another attendant later told us that somehow the channels got scrambled.but he did help us go watch an MLB baseball game since the lobby TV was working. The breakfast waffles tasted bad.»

«I’ve stayed here plenty of time in which the other times were okay. But this time the room was dirty and smelled like mold and there was a strong smell coming from the drain. Worst stay ever. I couldn’t even stay there and they had no other rooms to switch me to. I reserved it for 2 nights and didn’t stay either I went to a friends house in town. I let the front desk know and they agreed the room was bad. It was damp and smelly and not clean. But they would only refund me for one day the manager ...

«The rooms were clean but there were several people smoking right outside of the entrances. One of our rooms did not have a shower curtain upon arrival. I do have a question re: handicapped accessible rooms. The rooms were on the lower level- which was fine. BUT to get to the breakfast area room, you either walked up and around the outside of the building or climbed stairs. ALSO to use the shower, you had to be able to raise your leg at least 15 inches to clear the side of the tub. THEN TO STEP ...

«I am leaving a one star review because this property charges a nightly amenities fee that is a separate charge from the room rate. According to the staff on site, this amenities fee is for breakfast, the gym, etc. (we did not use any of these services) Expedia advertises the breakfast as free. When I complained to Holiday Inn, they sent me the number for Expedia. When I called Expedia, they told me there was nothing they could do and after speaking to the hotel staff further it also covers the ...

«the room was newly remodeled. great space wonderful bed The staff was delightful very helpful. breakfast was good, aple»

«Very clean and helpful with what was needed»

«Accessing the parking lot is a little tricky because you have to go behind a restaurant to get to the hotel but that is my only complaint. The rooms felt clean and quiet amd the staff was efficient and pleasant in every interaction we had. Breakfast is simple, with waffles, yogurt, and cereal but we'll stocked with expanded hours until 10 am.»

«Clean rooms . The staff was very helpful and very friendly. He took the time to tell us about the breakfast and the bus to the airport.»

«It was very nice and clean and quiet. However, none of the ice machines worked. It would have been nice if the staff would have let me know when I checked in so that I didn't have to check each floor to find out for myself. The breakfast was a little sad too. It might have been better advertised as continental and then be happily surprised.»

«Felt like home!»

«Nice hotel , excellent service from the desk manager ED.»

«Cleanliness and pool was very well maintained»

«The hotel was fine for the one night we stayed. Only issue was the room smelled like cigarettes. It was clear someone has smoked in there prior. Everything else seemed maintained.»

«Walked in to a fight in the lobby, with cops called. Person checking in before us was given a key, and checked into someone else’s room. Wouldn’t go back if it was free!»

«Dirty bed and towels. Was opgrated to a Suite. The hotell is almoust new but if you see closley you will see that it needs a lot of tlc »

«The rooms were so clean updated and I felt so safe there. Breakfast was awesome and the staff. Wow all of the greeetinf from all of them made it special»

«The guy that helped fix the shower in our room was kind. The room was incredibly quiet. The breakfast didn’t have that much, just the basics. Coffee, juice, cereal & toast. You could make waffles if you wanted to. The comforters looked dated & there are hardly any amenities. The cost was $50 than we booked last year. The woman at check-in was short tempered.»

«Really nice stay»