Hoteller i Alto

«Yes»

«We really enjoyed our stay!»

«Excellent property to stay»

«Outdated, needs remodel, not worth the price paid for the room. They did not clean the room well. There was a trash bag left with stuff.»

«Great»

«Very nice location. We would use it again.»

«The pool looked nice but wasnt accessible because it was packed with a guest who had a birthday party at the hotel pool. The floors were wet all threw the the hotel for hours, they did use caution cones. The hotel room was clean, but the toilet paper holder rolls were hanging off the wall held on by the wallpaper. There was no hot water to shower or wash up, not even luke warm it was ice cold water. The front desk at check out was rude and dismissive. Perhaps frustrated about the questions and ...

«The only thing missing was a coffee pot in the room. Otherwise it was a great stay , clean and comfortable. The jacuzzi was a complete bonus. »

«Time for new carpet. It DISGUSTING. Staff is great. The place gets enough business. Clean it up.»

«Excellent hotel to stay at, close to restaurants, stores for shopping, and easy access to highways. Facility was clean, and the rooms were spacious, clean and beds were comfortable. Definitely a place to stay at while in Grand Rapids.»

«Very clean»

«The staff were the most helpful and friendliest, this is what makes this hotel. The rooms were airy, bright and spacious and clean. WiFi worked perfectly. Breakfast was quirky and there was enough to chose from. Don’t come expecting a hot breakfast then you will not be disappointed.»

«Didn’t have correct room type available. Room was not available until well after 4p. Once in room there was food in the refrigerator and dirty silverware in the sink. Had to wait for clean plates at breakfast. Front desk staff very slow and kept having to run up to rooms to check status. No manager was available to talk to until two days after our stay ended. Hilton Honors reached out and asked how our stay was going and I told them the issues and they simply said sorry I hope it gets better. ...

«The staff was very helpful especially Lexi, she really went over and above to help me with my reservations. And everyone was kind, respectful and very clean. Great location Really good breakfast Attentive staff»

«We did not have hot water in our shower nor did we have electricity in our bathroom. The front desk person was not any help as I launch our complaint. So we did not get a shower for the day. Hopefully the hotel will give us some kind of refund. But this front desk person kept saying go get your refund from Expedia. We will see»

«The beds were so comfortable and the rooms were very clean. I loved that they had a tribute to all military members with different memorabilia and information from each of the wars. I’m always proud to stay in a place that supports our service members.»