Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 52 av totalt 152 anmeldelser." "
10 – Utmerket
52
Rangering på 8 − Bra. 58 av totalt 152 anmeldelser." "
8 – Bra
58
Rangering på 6 − Grei. 31 av totalt 152 anmeldelser." "
6 – Grei
31
Rangering på 4 − Dårlig. 8 av totalt 152 anmeldelser." "
4 – Dårlig
8
Rangering på 2 − Forferdelig. 3 av totalt 152 anmeldelser." "
2 – Forferdelig
3
8,4/10
Renhold
8,2/10
Personale og service
8,0/10
Fasiliteter
7,4/10
Overnattingsstedets bygg og tilstand
7,6/10
Miljøvennlige løsninger
Anmeldelser
8/10 – Bra
Benjamin
24. feb. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Servicen på stede var det ingenting å utsette på. Maten til frokost og middagsbuffeten var ikke noe særlig. Jeg prøvde burgeren i baren jeg tok to biter men den smakte ikke godt i det hele tatt. Jeg tror det er første gangen jeg ikke har spist opp en burger. Det løste seg ved å ta en drosje til «byen» 10 minutter unna.
Benjamin
Bodde her 3 netter i februar 2024
Svar fra The Team at Pestana Vila Sol den 1. mars 2024
Dear Mr. Benjamin,Thank you for taking the time to post your review. We are glad you enjoyed your overall Pestana Vila Sol experience. Unfortunately, we were unable to impress you concerning our food. We obviously failed on this occasion and for this we must apologize Please rest assured that we will do our best to improve in the needed areas.Thank you once again for staying with us and providing us with your valuable feedback. We aim to improve and we look forward to serving you better in the future.Kind regards,The Team at Pestana Vila Sol
8/10 – Bra
Tom
5. juni 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tom
Bodde her 11 netter i mai 2022
Svar fra GSM | RP den 18. juli 2022
Dear Mr.Tom,
On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.
We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.
It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.
Warm regards,
The Team at Pestana Vila Sol
10/10 – Utmerket
Verifisert reisende
17. juli 2017
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
great pool
Nice pool area.
Verifisert reisende
Bodde her 9 netter i juli 2017
Dear Sir/Madam,
Thank you very much for sharing your feedback regarding your recent stay at the Pestana Vila Sol. We are delighted see your grading and to hear you were imressed by the pool.
We are looking forward to welcoming you back very soon during your next visit.
Best regards,
António Pereira da Rosa
Unit Manager
10/10 – Utmerket
Filomena
7. jan. 2024
Filomena
Bodde her 1 natt i januar 2024
Svar fra A equipa do Pestana Vila Sol den 17. feb. 2024
Estimada Sra. Filomena,Agradecemos a sua avaliação. Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-la no nosso hotel.Melhores cumprimentos,A equipa do Pestana Vila Sol
8/10 – Bra
Andreas
6. jan. 2024
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Andreas
Bodde her 7 netter i desember 2023
Svar fra The Team at Pestana Vila Sol den 17. feb. 2024
Dear Mr. Andreas,Thank you for your review and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kindest regards,The Team at Pestana Vila Sol
10/10 – Utmerket
Hilary
8. des. 2023
Hilary
Svar fra The Team at Pestana Vila Sol den 17. feb. 2024
Dear guest,Thank you for taking the time to give us this review.It was a pleasure to have you as our guest and we truly hope to welcome you back.Best regards,The Team at Pestana Vila Sol
10/10 – Utmerket
Hilary
8. des. 2023
Hilary
Svar fra The Team at Pestana Vila Sol den 17. feb. 2024
Dear guest,We truly appreciate your review, it is so pleasing to read that we meet your expectations. We hope we get to see you again in the near future. Thank you again.Kind regards,The Team at Pestana Vila Sol
8/10 – Bra
Wai
Reiste med partner
2. des. 2023
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The indoor swimming pool and sauna needs improvement.
Wai
Bodde her 4 netter i november 2023
Svar fra Guest Service Manager den 10. des. 2023
Dear Mr. Wai,Thank you for your nice review and for staying at the Pestana Vila Sol.We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Best regards,The Team at Pestana Vila Sol
8/10 – Bra
Damilola Janet
Reiste med en gruppe
2. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Superb. We felt really relaxed! We only had access to Uber from the resort as it is a distance from the old town/city, but we loved every bit of our stay!
Damilola Janet
Bodde her 3 netter i november 2023
Svar fra Guest Service Manager den 10. des. 2023
Dear Mrs. Damilola Janet,Thanks for posting your comments of Pestana Vila Sol Hotel. It makes us really happy to know you approved our services. More important than anything to us is the treatment we give to our guests. So, once again, thanks for your compliments. Best regards,The Team at Pestana Vila Sol
8/10 – Bra
Carlos
Forretningsreisende
1. des. 2023
Likte: Renhold, personale og service og romkomfort
Carlos
Bodde her 4 netter i november 2023
Svar fra Guest Service Manager den 10. des. 2023
Caro Señor Carlos,Muchísimas gracias por su reseña! Apreciamos su opinión y comentarios, los cuales nos son de gran ayuda para mejorar nuestro servicio. Esperamos poder darle nuevamente la bienvenida a nuestro hotel.Saludos cordialesEl equipo Pestana Vila Sol
8/10 – Bra
Jeanette
29. nov. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nära golfbanan
Jeanette
Bodde her 2 netter i november 2023
Svar fra Guest Service Manager den 10. des. 2023
Dear Mrs. Jeanette,It was real pleasure having you as our Guest and to being of service, and we look forward to your next visit to Pestana Vila Sol.Best regards,The Team at Pestana Vila Sol
6/10 – Grei
Timothy
Reiste med partner
16. nov. 2023
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Timothy
Bodde her 8 netter i november 2023
Svar fra Guest Service Manager den 10. des. 2023
Dear Mr. Timothy,Thank you for sharing your experience with us.We hope to have the opportunity to welcome you back to our Hotel.Kind Regards,The Team at Pestana Vila Sol
10/10 – Utmerket
Olamide
13. nov. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Olamide
Bodde her 2 netter i november 2023
Svar fra Guest Service Manager den 10. des. 2023
Dear Mr. Olamide,We truly appreciate your review, it is so pleasing to read that we meet your expectations. If you're traveling to our area gain soon, don't hesitate to contact us. Kind regards,The Team at Pestana Vila Sol
4/10 – Dårlig
Kim
Forretningsreisende
8. nov. 2023
Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Worst food ever.
The buffet dinner was the worst food I can remember eating in a hotel or restaurant....EVER!
The room was good, we took 2 dogs and were charged an outrageous €25 for each.
The staff were disinterested with the exception of the sommelier in the restaurant who was terrific.
Kim
Bodde her 1 natt i november 2023
Svar fra Guest Service Manager den 10. des. 2023
Dear Mr. Kim,We would like to thank you for taking the time to write a review of your stay with us.We do take guest feedback very seriously as we are always looking for ways to improve to ensure maintain the highest standards of service. It upon guest experiences. We are disappointed to hear you didn’t find our buffet dinner offerings excellent. It was a pleasure to have you as our guest and we will be delighted if you return.Kind regards,The Team at Pestana Vila Sol
8/10 – Bra
Deborah
2. nov. 2023
Deborah
Bodde her 1 natt i oktober 2023
Svar fra Guest Service Manager den 10. des. 2023
Dear Mrs. Deborah,Thank you for your nice feedback and for staying at the Pestana Vila Sol. We hope you choose to stay with us again whenever your travel needs bring you back to Algarve.Kind regards,The Team at Pestana Vila Sol
6/10 – Grei
Bernadette
Reiste med en gruppe
31. okt. 2023
Likte: Renhold
Not a 5* by any stretch of the imagination. Garden rooms dark and dreary and pathways unsafe due to uneven surfaces and poor lighting. Hotel rooms a bit better but poor Aircon and issues with plumbing
Bernadette
Bodde her 1 natt i oktober 2023
Svar fra Guest Service Manager den 10. des. 2023
Dear Mrs. Bernadette,Thank you for taking the time to share with us your comments and views. We are disappointed to read that we did not meet your expectations and failed to deliver the value you had expected. It was a pleasure to have you as our guest and we will be delighted if you return. Kindest RegardsThe Team at Pestana Vila Sol
8/10 – Bra
yvonne
Reiste med en gruppe
17. okt. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the relaxed atmosphere, very comfortable being there.
Would recommend staying there away from the city life.
yvonne
Bodde her 3 netter i oktober 2023
Svar fra darioottino den 23. okt. 2023
Dear Mrs. Yvonne, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pestana Vila Sol.Kind regards, The Team at Pestana Vila Sol
10/10 – Utmerket
David
Reiste med en gruppe
15. okt. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gorgeous rooms, lovely pool, terrific breakfast every day, nice bar, and the staff were sheer perfection.
David
Bodde her 6 netter i oktober 2023
Svar fra darioottino den 17. okt. 2023
Dear Mr. David, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
10/10 – Utmerket
Bruno
Reiste med familie
12. okt. 2023
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bruno
Bodde her 3 netter i oktober 2023
Svar fra Guest Service Manager den 10. des. 2023
Estimado Sr. Bruno,Agradecemos a sua avaliação. Foi para nós um prazer contar com a sua presença. Esperamos no futuro voltar a recebê-lo no nosso hotel.A equipa do Pestana Vila Sol
8/10 – Bra
Marie Pierre
Reiste med familie
6. okt. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Marie Pierre
Bodde her 1 natt i oktober 2023
8/10 – Bra
Marcelo
24. sep. 2023
Likte: Renhold, personale og service og romkomfort
Marcelo
Bodde her 3 netter i september 2023
10/10 – Utmerket
Maria Antonia
22. sep. 2023
Maria Antonia
Bodde her 1 natt i september 2023
6/10 – Grei
Gemma
27. aug. 2023
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Gemma
Bodde her 4 netter i august 2023
10/10 – Utmerket
Erling
27. aug. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The staff in the reception have all been great. Very service minded and helpful.
Rest of the hotel, food is ordinary and a little below what you can expect for a five star hotel.
Erling
Bodde her 3 netter i august 2023
Svar fra darioottino den 28. aug. 2023
Dear Mr. Erling, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
6/10 – Grei
Carsten
Reiste med familie
25. aug. 2023
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Burde ikke have 5 stjerner
Værelser og fællesarealer er nedslidt
Carsten
Bodde her 3 netter i juli 2023
4/10 – Dårlig
Sarah
8. aug. 2023
Likte ikke: Overnattingsstedets bygg og tilstand
Sarah
Bodde her 4 netter i august 2023
10/10 – Utmerket
Steven
27. juli 2023
Steven
Bodde her 1 natt i juli 2023
4/10 – Dårlig
Jason
Reiste med familie
5. juli 2023
Likte: Renhold og romkomfort
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Shower debacle.
I had 2 rooms at this hotel. Upon trying to use the shower in both rooms the showers did not work properly. In one room the hot tap stuck on fully open and would not close. In the 2nd room the cold tap stuck on fully open and would not close.
It took 4 calls to reception and around an hour to get somebody to come to fix the showers. Due to the delay in us getting ready we missed our evening meal booking.
The hotel manager refused to speak to me
despite my polite request.
The next day on check out the reception staff insisted that we had broken both taps by turning them too tightly.
This is absolute nonsense. I've had many thousands of showers and this has never happened before.
I think the truth is that these rooms had not been used before this season and the shower parts had corroded due to inactivity. This explains why the guy who delivered our bags insisted we check if the room was ok before we accepted it.
All in all the hotel should ensure the room is fit for use before renting it out and they hadn't done so.
Blaming us was the cherry on top.
Don't stay here there are many better options.
Jason
Bodde her 1 natt i juli 2023
Svar fra darioottino den 11. juli 2023
Dear Mr. Jason,Thank you for taking the time to give us your opinion on your recent stay. Your opinion is essential for us to improve how we work.We would like to apologize for not meeting your expectations with your accommodation. Just to refer to your comments, please note that being a Golf Resort we obviously have quite a high occupancy during winter period as well, including your rooms.On the night of the occurrence, our maintenance took about 30 min. to come to your room and change some of the inner parts of both taps in both rooms which were broken. This operation needed a little longer because in the meanwhile fire alarm went on and all resources were diverted to emergency tasks.Please note that at no point our manager on duty refuses to meet you or speak to you, as stated, she was available all night but since you were, understandably, in a hurry you did left the hotel for dinner.She however met you the next morning during your check-out.As stated we are deeply sorry for any incovenience we might have caused but we do hope that you will give us another opportunity to host you and rebuild your trust in the future. It was a pleasure for us to have you as our Guest at Pestana Vila Sol.Kind Regards,Dario OttinoHotel ManagerPestana Vila Sol
8/10 – Bra
Patricia
Reiste med en gruppe
20. juni 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel pleasant staff. Spacious rooms and clean! Excellent taxi service only 8 mins from Vilamoura marina.
Patricia
Bodde her 3 netter i juni 2023
Svar fra darioottino den 22. juni 2023
Dear Mrs. Patricia, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
10/10 – Utmerket
Derek
20. juni 2023
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Derek
Bodde her 3 netter i juni 2023
10/10 – Utmerket
Paul
19. juni 2023
Paul
Bodde her 3 netter i juni 2023
4/10 – Dårlig
Joao
5. juni 2023
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Not a 5 star
Not a 5 star… average 3 star at best
Joao
Bodde her 1 natt i juni 2023
8/10 – Bra
Satu
27. mai 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Satu
Bodde her 1 natt i mai 2023
8/10 – Bra
Pearl
17. mai 2023
Pearl
Bodde her 1 natt i mai 2023
10/10 – Utmerket
monique
24. apr. 2023
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely lovely helpful staff. Thank you so much!
Beautiful hotel and great if you’re a golfer. Fabulous course!
The only down side was the pool water was quite cold so I didn’t swim as much as I would have l liked too. Also a long walk (1 hour ) to the beach but taxi drivers were great! All in all - I would highly recommend this hotel.
monique
Bodde her 4 netter i april 2023
Svar fra darioottino den 27. apr. 2023
Dear Mrs. Monique, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
10/10 – Utmerket
John
13. apr. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Relaxing Break
Lovely hotel in a fantastic setting. Garden room was very comfortable with great pillows. Only downside was breakfast “hot”foods were at times anything but.
Also the hotel is in a residential area and a taxi is required to get to the marina or even a supermarket
John
Bodde her 4 netter i april 2023
Svar fra darioottino den 16. apr. 2023
Dear Mr. John, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, Dario OttinoHotel ManagerPestana Vila Sol
6/10 – Grei
gordon
6. apr. 2023
gordon
Bodde her 3 netter i april 2023
10/10 – Utmerket
zohaib
Reiste med familie og små barn
22. feb. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
a luxury at an affordable price, clear place, nice breakfast and definitely friendly staff, happy to come and stay again at this place.
zohaib
Bodde her 7 netter i februar 2023
Svar fra darioottino den 27. feb. 2023
Dear Mr. Zohaib,On behalf of the entire team at Pestana Vila Sol, we would like to thank you for your kind feedback.It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.We look forward to hosting you again soon at our hotel!Warm regards, The Team at Pestana Vila Sol
10/10 – Utmerket
Ana
Reiste med familie
6. feb. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Charmoso, agradável e tranquilo
Desde a recepção na chegada, a estadia completa, até o check out, tudo foi impecável. Adoramos o hotel, o local, os funcionários, o silêncio, a conveniência, tudo! Levamos nossa cachorrinha yorkie, que também adorou! Fomos na temporada de inverno e estava bastante tranquilo.
Ana
Bodde her 2 netter i februar 2023
Svar fra darioottino den 7. feb. 2023
Cara Sra Ana, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback.Recebemos com enorme prazer a notícia de que passou uma estadia agradável connosco e que ajudámos a criar boas recordações.Esperamos voltar a acolhê-loa em breve no nosso hotel!Atenciosamente, A Equipa do Pestana Vila Sol
8/10 – Bra
Eva
25. jan. 2023
Eva
Bodde her 1 natt i januar 2023
10/10 – Utmerket
Klas
9. jan. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pestana
Tyvärr var inte rummet klart när jag skulle checka in trots att jag var där 15.30.
Lite dåligt men i övrigt väldigt bra.
Klas
Bodde her 1 natt i januar 2023
Svar fra darioottino den 10. jan. 2023
Dear Mr. Klas, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances especially during your check-in process. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol
10/10 – Utmerket
Alex
Reiste med familie
27. des. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing staff at this hotel, unfortunately my daughter had caught a bug from the uk that only came to fruition on the first day. The
Alex
Bodde her 3 netter i desember 2022
Svar fra darioottino den 10. jan. 2023
Dear Mr. Alex, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations. We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol,Warm regards, The Team at Pestana Vila Sol
8/10 – Bra
Eric
21. des. 2022
Eric
Bodde her 1 natt i desember 2022
8/10 – Bra
goncalo
Forretningsreisende
29. nov. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
goncalo
Bodde her 1 natt i november 2022
10/10 – Utmerket
Marc og Hilton Head
Reiste med partner
28. nov. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great for golfers. Convenient to visit the area.
Rooms are spacious and quiet.
Matress needs to be updated.
Very clean, great staff.
Service at the bar is poor.
Dining options on property are limited.
Marc
Svar fra darioottino den 30. nov. 2022
Dear Mr. Marc, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Vila Sol. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. We have shared your comments with our teams to ensure that improvements will be made.It was a real pleasure for us to have you as our Guest, and we hope you will give us another opportunity to welcoming you again at Pestana Vila Sol and regain your trust during your next visit.Warm regards, The Team at Pestana Vila Sol
10/10 – Utmerket
Paul
18. nov. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic
This hotel was fantastic and I would highly recommend it .
Paul
Bodde her 1 natt i november 2022
Svar fra The Pestana Vila Sol Team den 18. nov. 2022
Dear Mr. Paul, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest. Best regards, The Team at Pestana Vila Sol
10/10 – Utmerket
dean
Reiste med en gruppe
30. sep. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great
Definitely stay again
dean
Bodde her 4 netter i september 2022
Svar fra GSM|RP den 1. okt. 2022
Dear Mr. Dean, On behalf of our entire team at Pestana Vila Sol, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Vila Sol.Best regards, The Team at Pestana Vila Sol
6/10 – Grei
Abdullah
Reiste med partner
7. sep. 2022
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The girls in resorption is not good welcoming
Abdullah
Bodde her 1 natt i september 2022
Svar fra darioottino den 7. sep. 2022
Dear Mr. Abdullah, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance.We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel.Kind regards, Dario OttinoHotel Manager
8/10 – Bra
Ana
Reiste med familie
31. aug. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Achámos insuficiente apenas um carrinho de transporte de bagagens no dia da chegada.
Atrasou consideravelmente a chegada ao quarto.
Ana
Bodde her 7 netter i august 2022
Svar fra RP|GSM den 2. sep. 2022
Cara Sra Ana, Em nome de toda a equipa do Pestana Vila Sol, gostaríamos de agradecer-lhe pelo seu feedback. A sua opinião é essencial para podermos continuar a melhorar o nosso serviço e antever as necessidades dos nossos Hóspedes. Folgamos em saber que no geral correspondemos às suas expetativas, e lamentamos por qualquer incoveniente causado relativamente ao transporte de bagagens. Foi um verdadeiro prazer tê-la como Hóspede e esperamos voltar a recebê-la em breve no Pestana Vila Sol. Cordialmente, A Equipa do Pestana Vila Sol
6/10 – Grei
Otavio
18. juli 2022
Likte ikke: Renhold
Foi muito legal, porém, esperava um pouco mais da qualidade do serviço.
Por exemplo, o espaço do jantar estava com sujeira na mesma e entre elas o que gerou uma decepção uma vez que o hotel, supostamente, era cinco estrelas.
Otavio
Bodde her 2 netter i juli 2022
Svar fra GSM | RP den 18. juli 2022
Caro Sr Otávio,
Gostaríamos de lhe agradecer por ter partilhado a sua opinião sobre a sua estadia no Pestana Vila Sol. O feedback dos nossos Hóspedes é muito valioso para nós, pois ajuda-nos a melhorar o nosso desempenho no dia a dia e a aperfeiçoar a qualidade global do nosso serviço.
Lamentamos sinceramente que a sua experiência gastronómica não tenha correspondido às suas expetativas. Partilhámos os seus comentários com a nossa equipa de restauração e estamos a implementar as medidas necessárias para melhorar a nossa oferta.
Uma vez mais, agradecemos a sua estadia no Pestana Vila Sol, e esperamos voltar a recebê-lo(a) muito em breve.
Cordialmente,
A Equipa Pestana Vila Sol